Here ya go nothing really but BS
Hello Robin,
Please find the chat from earlier:
Agent Casumo-Marie
( 24s ) Casumo-Marie: Welcome to Casumo! You're now chatting with Marie
( 1m 11s ) Casumo-Marie: Hello Robin
( 1m 40s ) robin: Hi Marie, I was just on CS half an hour back regarding the SOW hitting uk player with pending withdrawels. Can i ask a question please. Are the SOW check being done for RG or AML reasons please?
( 3m 2s ) Casumo-Marie: both, those departments work close together and we have to ensure we have the right information
( 3m 23s ) Casumo-Marie: It is fo security reasons, yours as well as ours
( 3m 29s ) Casumo-Marie: for
( 3m 57s ) robin: Which specific law is being satisfied with the SOW for all uk Players with withdrawels please.?
( 4m 34s ) Casumo-Marie: this is not because of any withdrawal
( 4m 45s ) Casumo-Marie: The request has been made after a standard review of your account, and it has coincided with you requesting a withdrawal
( 5m 8s ) robin: Its seemingle affecting only those with withdrawels.
( 5m 51s ) Casumo-Marie: No, we request those documents in different stages of the playing when they are necessary
( 5m 55s ) robin: Ok please check my last chat log , The CS stated its due to new legislation . which legislation specifically ?
( 6m 25s ) robin: Another CS stated it was as i had surpassed the 2k threshold ?
( 6m 48s ) robin: Are casumo leaving the U.K?
( 7m 3s ) robin: Are Casumo having money issues?
( 7m 19s ) Casumo-Marie: No, we do not have any issues or are leaving the UK
( 7m 45s ) Casumo-Marie: we are a licensed casino, working in line with the expectations from the UKGC
(8m 25s ) Casumo-Marie: your total deposits here are deposit£1x,xxx.00 and Total withdrawal£8,xxx.21
( 9m 36s ) robin: so i surpassed 2k years ago. not since my last withdrawel request?