Casumo Casino - want to come on board

[Dipity]

Just submitted a withdrawal for 1200 euros back to my moneybookers, had great fun tonight!

Will let you know how swiftly it arrives.

 

[Dipity]

As promised...

Withdrawal requested ~5:00am

Email sent to me requesting documents (Photo ID+Neteller screenshot) 9:15am

Documents sent to Casumo 9:25am

Email sent to me saying documents accepted and w/d approved 11:34am

Money recieved in Skrill 11:34am

Personally very impressed with the fast turnaround, and I suspect future w/d's will be a lot quicker given documents already verified.

 

[ahonenm]

NO money received and emails ignored

So finally after more than a month of ignoring my emails they finally told me that after another review they unlocked my account. No excuses.
They forgot to mention that the whole balance of almost 10k was removed and transaction history erased.

They insist that payout was made to my card but it was never received. I asked for transaction reference but they refused to provide it and also ignored all further emails.
Where do I go from here?

 

[dionysus]

file a PAB

 

[rainmaker]

So finally after more than a month of ignoring my emails they finally told me that after another review they unlocked my account. No excuses.
They forgot to mention that the whole balance of almost 10k was removed and transaction history erased.

They insist that payout was made to my card but it was never received. I asked for transaction reference but they refused to provide it and also ignored all further emails.
Where do I go from here?

Yes, file a PAB and stop posting about your case in the forum

Read: https://www.casinomeister.com/forums/help/pab-rules/

Good luck!

 

[Tirilej]

I find it a little strange that the Rep hasn't even bothered to log in here for ten days
It's unusual when a casino is in the Baptism by Fire.

 

[Oscar]

Hello Again

Hi Guys

First of all, sorry for not beeing online here the last 10 days as written above. I have been travleing and are back in Malta tomorrow again.
Also, i suppose no one have recieved more "spam" from affiliate 654429?

@ahonenm, the money is sent back to the card you used. Can you please send a PAB both to us and the meister? And also explain why you used a card from Brazil and contacted the bank and told them that you never made a deposit to Casumo with your card?

Some more info:
- From next week on everyone should be able to withdraw straight to their card aswell, so you dont have to put in your bank account details every time=)
- Mobilecasino will be launched during end of January
- Our christmas promotion starts this sunday, collect all candles (you can read more about this in the email that we will send out and on our webpage) and you will get a very nice christmasgift in the end of the month=)

Cheers

Oscar

 

[Casinomeister]

@ahonenm, the money is sent back to the card you used. Can you please send a PAB both to us and the meister? And also explain why you used a card from Brazil and contacted the bank and told them that you never made a deposit to Casumo with your card?
...

I'd like to hear more about that as well

 

[smokeeye]

Your customer service seemed to be not able to answer my question so I'll ask here if it's ok:

When I use VISA gift cards (my original VISA is blocked for online use), Spendon Gift Card to be more exact is it possible to withdraw to my bank account? Some casinos just transfer the funds back to the card that was used to deposit with. And in this case this said card would lay in a bin somewhere.

Secondly, are you to include Paysafecard/Ukash deposits at some time?

 

[dionysus]

adding to that, as a Canadian, I use prepaid mastercards, and they arent reloadable either; so if depositing using prepaid vanilla MC, could I withdraw to Skrill?

 

[Dipity]

I deposited with a Debit card and was able to withdraw to Skrill if that helps.

EDIT: Mainly because to get it back onto my specific card takes 5-7 working days, whereas to w/d to Skrill I anticipated taking 1 day at most, and from Skrill to my bank it takes 24 hours

 

[smokeeye]

Thank you Dipity, though I'd want a official word from Oscar aswell.. If he's still around?

 

[Tirilej]

Oscar.. If he's still around?

This bothers me a little. He was not around for 11 days before, and now it's 10 days again.
I know it's not because noone have sent him a pm or so, because I did that last time and it took 9 days before he was even in here reading it.
I suggest if anyone have any question for him to contact support instead.
He maybe wants to be interested in this place, but up to now he hasn't been at all

So if they get accredited, what happens to those that really needs a Rep to be around?

 

[Nate]

Another thing that bothers me here is the fact that they do not have an 'Unsubscribe' link to all the emails they send out. I DO NOT want to go to Live Chat or even log into my account to unsubscribe. It should be clearly visible and standard with any promotional emails.

Nate

 

[Nifty29]

This bothers me a little. He was not around for 11 days before, and now it's 10 days again.
I know it's not because noone have sent him a pm or so, because I did that last time and it took 9 days before he was even in here reading it.
I suggest if anyone have any question for him to contact support instead.
He maybe wants to be interested in this place, but up to now he hasn't been at all

So if they get accredited, what happens to those that really needs a Rep to be around?

Absent reps should always be reported to Bryan.

 

[Casinomeister]

I'm suspending the BBF status until I can be assured that there is a rep in here daily.

 

[Casinomeister]

So finally after more than a month of ignoring my emails they finally told me that after another review they unlocked my account. No excuses.
They forgot to mention that the whole balance of almost 10k was removed and transaction history erased.

They insist that payout was made to my card but it was never received. I asked for transaction reference but they refused to provide it and also ignored all further emails.
Where do I go from here?

I just wanted to mention that this player never PABd. It was a fraud issue, so I guess it wasn't important to the player to have this hashed out between the casino Max and me.

 

[wfcasino]

Hello

Oscar still live ?. No answer e-mail ,skype

 

[Dipity]

Hello

Oscar still live ?. No answer e-mail ,skype

Not entirely sure whats going on with Oscar; but have you tried their live chat? They're pretty responsive from what I've used so far.

 

[KasinoKing]

I'm suspending the BBF status until I can be assured that there is a rep in here daily.

This does not look good
I have also been trying to contact Oscar via their internal affiliate web-mail system, but have not had an answer for days.
It's also worrying that there are no other methods for contact given on the affy site...

KK

 

[dionysus]

I've been following this thread to decide whether to dep

 

[Dipity]

I've been following this thread to decide whether to dep

I've deposited and w/d fine there. However, I do agree the lack of rep checking in is worrisome.

 

[Oscar]

Hello!

Hi There,

I´m alive=)
Guys, are you sending the e-mails to oscar.simonsson@casumo.com? All emails there are most likely going to be answered the same day (latest the day after).
I will tell our tech/design team to write down more contact details on the affiliatepage aswell.
Hopefully that can be fixed next week.

Oscar

 

[dionysus]

to be fair, if youre a rep HERE, pms here should be sufficient, as an accredited (or potential) rep, youre meant to be available in the forum

 

[Oscar]

Hi

dionysus: Yes of course, just answered their questions as they sad they contacted me on mail/skype and so on.
I hope you guys enjoy Casumo, very very soon our mobile version will be released=)

Oscar