Hi Jenny. I haven't visited Casinomeister in a while, so have only just seen this.
This is a very similar situation to mine. Way back in 2012, I joined a Cassava run Bingo site. One evening, I decided to try my luck on one of their 'side games', namely, roulette. To my sheer joy & amazement, I managed turn £500 into £22,850.00! Naturally I withdrew the lot. However, in order to withdraw such an amount, I had to contact them via email, so I did. A couple of days had passed and I hadn't heard anything. So I decided to call them. Spoke to a pleasant lady on the phone who assured me my withdrawal had been processed and that I should shortly receive an email confirming that. The email never arrived. Anyway (I'll try & keep this short), a couple more days had passed and I still hadn't heard anything. So I called again, only this time to be told that their 'security department' (Cassava) were looking into my account as they found some 'irregularities' I asked what they were but they couldn't or wouldn't tell me, just to expect an email shortly. I received said email less than one hour after the phone call. It was from someone called Bernard. Bernard advised me that I had opened multiple accounts with the bingo site in question which in turn breached their T's & C's and so my withdrawal would now not be honored and that the matter was now closed.
The multiple accounts accusation was absolute nonsense! To cut a long story short, I emailed them multiple times, telephoned three or four, and even complained to the gambling commission. NOTHING was done. All emails were replied in the same manner as the first concluding with "This matter is now closed" My telephone calls were NEVER answered. Worst of all and to my sheer horror, the gambling commission simply did not want to know! and simply sided with Cassava....Absolutely disgusting! I've moved on from that debacle and put it down to a very harsh lesson learnt. I am now extremely careful who I chose to gamble with. Thankfully, there are many reputable companies out there, and one things for sure, I wont be joining any bingo sites anytime soon.
Sorry to hijack your post Jenny, but when I read about your experience, I just had to share mine. I made some noise on other forums at the time. Just wanted to let you know you are not alone. What they stole from me was life changing. 3k is no small change either. I just wonder if anythings changed.
By the way, did the bank get the deposits back?
Regards,
Ross.
