Jetbull/Everymatrix Scam Update - Non payment of Court Order

Daz_b

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Hello All,

I posted to Casinomeister in November last year regarding my problem with Everymatrix. In summary, I had joined Jetbull, unaware that the licensee is Everymatrix, and that they also run a variety of other betting websites - one of which I had previously self-excluded from. As has happened with many other Everymatrix victims, Jetbull accepted my registration and waited to see if I won anything before flagging up a problem. In this case, when I made a withdrawal request they cancelled my winnings of £625.

I went down the eCogra route to try to get some help in claiming my winnings, which in my view had been won fairly and in good faith. In retrospect, I feel this was a waste of 3 months. I found that eCogra didn't even meet their own service levels, (e.g. keeping the complainant updated at particular intervals), they eventually completed what felt like a half hearted investigation, and were not a particularly good advert for "self regulation" in my opinion.

Ultimately I ended up going down the Small Claims route and in August, successfully won a judgement in my favour against Everymatrix for the £625 owed plus legal costs. The payment was due by 13th September, and displaying a typical lack of integrity and professionalism, Everymatrix have still not paid the order.

I've been in touch with the UK Gambling Commission as I would expect that ignoring court orders is of some relevance in assessing ongoing fitness to operate. They have noted the situation and asked me to keep them informed. I'll also look at further legal proceedings I can take to ensure I receive what is owed to me. One way or another, I will get some justice, that is for sure. If any forum members have any other suggestions or advice, I would really appreciate it.

I'm not a big time gambler compared to probably a lot of forum members, but my advice would be to be really careful about dealing with Everymatrix casinos and sports betting sites. I have found them utterly contemptible, from their rotten Service Desk and flaky policies right through to their amateurish legal team. In an industry that makes money without needing to be underhand, it's all pretty sickening and unpalatable.

I'd be happy to share my witness statement and evidence and provide advice to any others who have been conned by Everymatrix and whom are interested in making a claim. Also happy to share a scan of the court order if anyone doubts me. Feel free to private message me.

Thanks and best wishes.
 

goatwack

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I want you on my side.......for anything.:cool:

I'll put you on speed-dial so that we can work out a plan to get rid of my mother-in-law :eek::eek:
 

vinylweatherman

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Contempt of court is a serious business failing, and often the sign of a rogue business as often seen on BBC "rogue traders" where they often mention the list of court orders the company has ignored.

The next step would be to instruct an enforcement officer (bailiff) to enforce your court order at Everymatrix/Jetbull business premises. This will cost a little, but they will end up paying it after a successful recovery. Given that in order to have a UK licence an operator must have a UK presence, and also be solvent, the outcome of this enforcement step should be of great interest to the UKGC. This type of enforcement should work on a legitimate and solvent company, although intentionally rogue businesses do avoid court orders by winding up the firm and popping up again, often in the same offices, as completely new entity, same people, but different limited company so that they avoid all their debts. This won't work here though, because a new company would require a new licence.

The media might also be interested in a UK licenced gambling company that is still refusing to pay a punter even when they have won an order for payment in court, they may pay up as soon as the reporter contacts them for their side of the story before publishing, and give some excuse like "poor internal communications between departments" for their failure to send you the payment on time.
 

Simmo!

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Hello All,

I posted to Casinomeister in November last year regarding my problem with Everymatrix. In summary, I had joined Jetbull, unaware that the licensee is Everymatrix, and that they also run a variety of other betting websites - one of which I had previously self-excluded from. As has happened with many other Everymatrix victims, Jetbull accepted my registration and waited to see if I won anything before flagging up a problem. In this case, when I made a withdrawal request they cancelled my winnings of £625.

...Ultimately I ended up going down the Small Claims route and in August, successfully won a judgement in my favour against Everymatrix for the £625 owed plus legal costs. The payment was due by 13th September, and displaying a typical lack of integrity and professionalism, Everymatrix have still not paid the order.

Firstly, congrats on your perseverance. Secondly, I've always felt the EveryMatrix SE policy has been poorly implemented. If you are going to apply this across a group of casinos, you have to prevent players from playing, not apply it after the event. I have always wondered if, were an audit to be taken, just how many self excluded players have deposited at a second EM brand because I suspect it is a significant number and you are possibly the only one who has taken it to this level.

It is a bit worrying that eCogra were unable to reach this conclusion, I must admit.
 

dunover

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Excellent OP and this is what CM is all about!

Us 'barrack room lawyers' (Me and Vinyl primarily) have always maintained the exclusion of vital terms breaches basic consumer law in the UK and many other Euro nations. This County Court Judgement has simply endorsed our views on this EM SE BS.

As Simmo says it shows the UKGC and eCogra are seriously lacking. I personally have an official complaint in at the UKGC regarding a couple of matters concerning non-automated SE/TAB and yes, the EM SE nonsense. Unsatisfied with their first response I have escalated this to level 2 after they demanded more evidence, some of which I have provided from this forum to demonstrate the scale of the issue. I will of course use this as further ammunition.

OK, Vinyl beat me to the Bailiff issue - for about £60 you can get a High Court Warrant executed to collect this debt. This involves them visiting the EM offices and demanding payment in full or confiscating assets in lieu. This is partly why the casinos licenses by the UKGC should have a physical address in the UK to take players here.

I suspect through that EM have NO assets here and simply use a PO Box bogus office. You also need to be precise against whom the CCJ has been issued - EM or the owners of the casino? The casino may have people residing in the UK who can be visited.

I also think it's appropriate that Max gets the proof of this CCJ from the OP and assuming it's all genuine (I believe so) issues an official warning against EM on here to the effect they actually will not even comply with an official court order.

The obvious conclusion here is that EM have a history of allowing their casinos to rip-off players with this omitted information, and given that in the UK the Statute Of Limitation Act(1981) gives claimants 6 years to act on any disputed debt, this could spell big aggro for EM - and they deserve it IMO.

P.S. I re-read the OP and see you have already informed the UKGC. I agree ignoring CCJs is certainly big negative on their fitness to operate. It makes them no better than a cowboy builder.
 

Mouche12

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Well done Daz_b and thanks for sharing the results of your efforts.

There's some solid advice from VWM on how to proceed next. It is unbelievable EM ignores the court order and it's quity worrying too. You may indeed want to share this story with the media.

Good luck with your further endeavours, I am certain you will succeed in the end.
 

dunover

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They are effectively in big trouble now. They could hire lawyers and appeal the CCJ but it would be pointless, as they are effectively asking a higher court to exempt them from UK Laws all other businesses must operate under so it would simply be vexatious. I think this will spell the end of EM in the UK or at very least the welcome end of the racket I have invented a new CM word for 'EMSEB' - EveryMatrix Self-Exclusion Bullshit.

Remember, this CCJ has major implications for EM and ALL other licensees with multiple properties. It effectively (unless overturned which I cannot se a valid reason to do so) means a rubber stamp for every player who was denied winnings (whether or not deposits were refunded only) or lost a deposit and walked away happily unaware he/she wouldn't have been paid as the other EM sites weren't mentioned in the terms.

I think it would be prudent for any reps here to take note of this CCJ/thread if they are here on behalf of any licenses with more than one casino being operated.

If anything is needed to convince them that it really is time to start listing sister sites in the terms, it is this especially if you have previously operated the EMSEB-type method.
 

lockinlove

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The owner and board members must be absolute idiots to have the rules they do. Do they not realize their reputation is tarnished? Do they not realize this day and age there is a thing called google. The more negative hits the worse. Some people blow me away when trying to build a brand. Instead of building a beast they built a 3 legged piglet

Is it a boardroom of Nigerian princes?
 

dunover

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Well done and fair play for seeing this through

I wouldn't have been bothered with all the hassle myself.

I also wonder will this set a precendent for other players?

Yes, it does. Until the CC ruling is overturned, any player in this guy's position can use it as a reference, case-in-law. If you have lost out via this EMSEB business I would personally ask him for his case ref.no. by PM. You can issue acclaim in the UK CC system online, it isn't expensive. As they appear to have no staff or physical address in the UK they won't defend it anyway.
 

Harry_BKK

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Great stuff Daz_b :thumbsup:

This should teach them a (hopefully) expensive lesson. They will be the laugh of the industry for the years to come as a single small time player (no offense please) brought them down for a mere £625. :thumbsup:

I said in one of the countless EMSEB threads that it would be interesting to find out how much extra money EM made over the years with undetected SE players since they only did the KYC once a player submitted a withdrawal, speak was winning. They were never bothered to do it while a player was depositing and losing, even if it was 1000's.

All those cases, where unwary SE'ed players opened a new account, deposited, lost and never returned, must have made EM a tidy profit as otherwise they would have changed procedures much sooner. :eek: :rolleyes:
 

dunover

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Great stuff Daz_b :thumbsup:

This should teach them a (hopefully) expensive lesson. They will be the laugh of the industry for the years to come as a single small time player (no offense please) brought them down for a mere £625. :thumbsup:

I said in one of the countless EMSEB threads that it would be interesting to find out how much extra money EM made over the years with undetected SE players since they only did the KYC once a player submitted a withdrawal, speak was winning. They were never bothered to do it while a player was depositing and losing, even if it was 1000's.

All those cases, where unwary SE'ed players opened a new account, deposited, lost and never returned, must have made EM a tidy profit as otherwise they would have changed procedures much sooner. :eek: :rolleyes:


All the EMSEB and similar for any other casinos that act in this manner could have been avoided by quite simply listing the sites in their terms. They wholeheartedly refused this as casinos don't want to mention the names of other casinos when you are signing-up to them. This is when it makes sense to list them - what is the point of recruiting a player to whom you cannot pay winnings? Of course we know the sorry answer to that...
 

Daz_b

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Thanks to everyone for your positive comments and advice. I have been on my own with this - and it has not been easy to navigate through to get this far, and at times has been quite stressful and depressing. It is great to read some supportive comments.

To me the money is not insignificant, but it is the principal that is just as important to me. Like all of you on here, I have lost money on gambling, (and have had some good days as well). On bad days I have always taken losses on the chin and taken responsibility for my actions. I certainly wouldn't go running to a bookmaker crying because I've lost and asking for my money back. Conversely, I don't expect to win and effectively have my winnings "robbed" from me by a rogue operator. Especially one that is supposed to be regulated by the UKGC.

To give some further feedback on the County Court Judgment (particularly in light of Dunover's comments);

1. The Everymatrix defence was struck out for want of compliance in that the Defendant did not serve its witness statement on the Claimant.

2. So in effect, I won on a technicality, so we can't say this is a 100% precedent. Whether this was a deliberate ploy by Everymatrix or lack of professionalism is open to debate.

3. But - the fact that the case got on the County Court track as far as the hearing, (and the actual sitting took place) demonstrates that it was felt that Everymatrix had a case to answer.

4. I would also add, that Everymatrix changed their defence. In the original written response to the claim, they basically said they had followed regulations and that they were correct in their actions. However, on the day of the hearing, their "defence" ended up (.....sound of barrel being scraped) that "Everymatrix" is not a legal entity therefore cannot be sued.

5. The impression I got from the judge was that she both disagreed with this defence and was agitated by the attitude of Everymatrix. So whilst I can't say for sure, certainly by the tone of the judge, I think she would have awarded me the money anyway.

I thought I should be honest in terms of the nature of the verdict, bearing in mind the comments posted. However, I would remain quite confident that anyone else wanting the go down the same route will have a strong chance of winning if they prepare their case as carefully as I did, paying attention to what is actually a "regulation" and what is simply Everymatrix claiming is a "regulation" or in their words "the law"!! and also going through their sloppy policies with a fine tooth comb.

This is why I would be happy to share my statement and evidence both with a site administrator (to prove my story) and/or anyone else interested in making a claim. This is especially relevant, bearing in mind Everymatrix may rewrite their policies - so retrospective claims will need to refer to the historic policies and processes which I have documented.
 

dunover

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Thanks to everyone for your positive comments and advice. I have been on my own with this - and it has not been easy to navigate through to get this far, and at times has been quite stressful and depressing. It is great to read some supportive comments.

To me the money is not insignificant, but it is the principal that is just as important to me. Like all of you on here, I have lost money on gambling, (and have had some good days as well). On bad days I have always taken losses on the chin and taken responsibility for my actions. I certainly wouldn't go running to a bookmaker crying because I've lost and asking for my money back. Conversely, I don't expect to win and effectively have my winnings "robbed" from me by a rogue operator. Especially one that is supposed to be regulated by the UKGC.

To give some further feedback on the County Court Judgment (particularly in light of Dunover's comments);

1. The Everymatrix defence was struck out for want of compliance in that the Defendant did not serve its witness statement on the Claimant.

2. So in effect, I won on a technicality, so we can't say this is a 100% precedent. Whether this was a deliberate ploy by Everymatrix or lack of professionalism is open to debate.

3. But - the fact that the case got on the County Court track as far as the hearing, (and the actual sitting took place) demonstrates that it was felt that Everymatrix had a case to answer.

4. I would also add, that Everymatrix changed their defence. In the original written response to the claim, they basically said they had followed regulations and that they were correct in their actions. However, on the day of the hearing, their "defence" ended up (.....sound of barrel being scraped) that "Everymatrix" is not a legal entity therefore cannot be sued.

5. The impression I got from the judge was that she both disagreed with this defence and was agitated by the attitude of Everymatrix. So whilst I can't say for sure, certainly by the tone of the judge, I think she would have awarded me the money anyway.

I thought I should be honest in terms of the nature of the verdict, bearing in mind the comments posted. However, I would remain quite confident that anyone else wanting the go down the same route will have a strong chance of winning if they prepare their case as carefully as I did, paying attention to what is actually a "regulation" and what is simply Everymatrix claiming is a "regulation" or in their words "the law"!! and also going through their sloppy policies with a fine tooth comb.

This is why I would be happy to share my statement and evidence both with a site administrator (to prove my story) and/or anyone else interested in making a claim. This is especially relevant, bearing in mind Everymatrix may rewrite their policies - so retrospective claims will need to refer to the historic policies and processes which I have documented.

The piece I bolded I absolutely agree with - casinos often change terms retrospectively and have been caught out numerous times doing so on here.
As you say it won't change the potential of them being liable for 6 years' worth of payments they have ripped-off from players here in the UK.

As for point 3 they haven't complied with UKGC rules in full at all. (search for kaboo SE in the forum and read the threads) Max has pasted them in there in one post and the UKGC specify they must act to "prevent bets from SE players under their license" BUT the wording is woolly as you'd expect from the UKGC and they don't specify when the casino should act. EMSEB happens due to this lack of specificity and suddenly they 'discover' the issue when you've won. I spoke to them in person at ICE in London about this back in February and they told me they were 'aware of the EMSEB issue'....:rolleyes:

The UKGC do NOT make 'laws' but are a government QUANGO created to administer UK gambling within the law. They are merely a regulator and UK consumer laws trump anything the UKGC interprets or says. EM are in breach of these laws in that they do not provide 'comprehensive, inclusive and complete' terms - something I've pointed out to the UKGC in my current open complaint regarding casinos taking the piss with either EMSEB-type scams or inadequate SE/TAB facilities.

Irrespective of whether you won on a technicality or the substance of your case, EM are in the pit as far as I am concerned - if they don't respect a Court Order in a country they are licensed to take players from, then what does this say about their respect for the Licensing Authority which is lower down the food chain than a court??

If EM have a license they MUST be a entity despite their ridiculous claim otherwise when they changed their defence. As you say that may be clever tactics as they would have to be incredibly stupid to not realize the potentially huge financial consequences of losing to your claim on its merit. Perhaps you should inform the UKGC that a licensee with many casinos has given you in writing a statement that they 'are not a legal entity'...:)

As for satisfying the judgement, UK CC Judgements ARE enforceable EU-wide so if they are in breach of the conditions of the UKGC in not having a physical UK office to send Sheriffs to via the High Court.

EM are in a hole here whichever way they turn, and I think their inherent unscrupulous behaviour has finally caught up with them.

P.S If they try and change their terms they are legally required to inform their customers anyway, so there will be blanket evidence of them doing so. If they amend terms and DON'T tell players than that's another hole they've dug. Keep an eye on them daily....
 
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ThePOGG

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It is a bit worrying that eCogra were unable to reach this conclusion, I must admit.

dunover said:
As Simmo says it shows the UKGC and eCogra are seriously lacking.

eCOGRA cannot deal with self-exclusion issues. As a licensing issue this is reserved to the UKGC. As with ourselves we have to forward on SE issue to the UKGC directly and I know that there is some discussion with regard to how to manage the high case load this is creating at the UKGC at the present time.
 

ThePOGG

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This is why I would be happy to share my statement and evidence both with a site administrator (to prove my story) and/or anyone else interested in making a claim. This is especially relevant, bearing in mind Everymatrix may rewrite their policies - so retrospective claims will need to refer to the historic policies and processes which I have documented.

Hi Daz_b,

If you're happy to share I'd be very happy to take a look over this. It would give me some useful guidance to provide players with when considering court action and an example of a small claim that was successful. It would also be very useful to me to see some supporting documentation of the court's ruling (if you have any) as if you can show this I'll make a request of EveryMatrix/Jetbull to offer a statement regarding this thread. Email's [email protected].

Thanks!

TP
 

Casinomeister

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Hi Daz_b,

If you're happy to share I'd be very happy to take a look over this. It would give me some useful guidance to provide players with when considering court action and an example of a small claim that was successful. It would also be very useful to me to see some supporting documentation of the court's ruling (if you have any) as if you can show this I'll make a request of EveryMatrix/Jetbull to offer a statement regarding this thread. Email's [email protected].

Thanks!

TP

I second that. I would be interested in seeing these docs.
 

dunover

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Hi Daz_b,

If you're happy to share I'd be very happy to take a look over this. It would give me some useful guidance to provide players with when considering court action and an example of a small claim that was successful. It would also be very useful to me to see some supporting documentation of the court's ruling (if you have any) as if you can show this I'll make a request of EveryMatrix/Jetbull to offer a statement regarding this thread. Email's [email protected].

Thanks!

TP

I fear they may be reluctant to do that. They will want to keep this as quiet as possible, as there is the potential for an avalanche of claims for payments going back up to 6 years for the other victims of their incomplete and thus unfair terms. This is also a huge egg-on-the-face for the UKGC who have consistently failed to act on the EMSEB issue despite being aware of it for a considerable time. The answer is so simple, to make licensees inform the players at sign-up stage OR have an automated checking system at sign-up like many other licensees/casinos. Surely now the UKGC will remove their heads from the sand?
 

ThePOGG

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I fear they may be reluctant to do that.

I absolutely agree. I don't honestly expect a statement, but if they're not appealing the ruling or there's no factual inaccuracies in the player's statement that they haven't complied with a court ruling, I have ground to take action against the operator. They have to be offered the opportunity to contest this though....
 

dunover

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I absolutely agree. I don't honestly expect a statement, but if they're not appealing the ruling or there's no factual inaccuracies in the player's statement that they haven't complied with a court ruling, I have ground to take action against the operator. They have to be offered the opportunity to contest this though....

Absolutely. If there is no action I will have drop EM sites from my pages, as I cannot promote casinos which ignore court rulings.
 
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