Casino Complaint CasinoTitan

richthekid

Dormant account
Hello everyone, I registered in this casino few months ago, played there with no deposit bonus and done wagering requirements. They asked me for some documents (filled faxback form, passport, copy of credit card, bank statement), it took about ~4attempts and about 1 month of time to approve them. Support asked me for same documents all the time. Also they told me, that I need to make a first deposit of 21$ which was made next day after verification. Okay, I requested a withdrawal at 17.10.2014. Then I received an email in which was said that it takes up to 6 business days to proccess cashout. But yesterday it was declined without any information. Today I was contacted by support agent by email, she told me this

Dear Vladislavs,

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.


This process might take up to 90 business days.


As soon as we have any updates regarding your account we will inform you via email.


We are sorry for the inconvenience.

Sincerely,

Danielle Huttington
Finance Department
Seriously? Up to 90 business days? I don't understand, my account was verificated, I made deposit and I just can't withdraw my winnigs about 2months. I can fly all around the world 20x times in 90 days... I'm really dissapointed in this casino, I think they just don't want to pay anything to players.
 

Tirilej

Still a Lady
CAG
MM
I'm really dissapointed in this casino, I think they just don't want to pay anything to players.
Welcome to the world of rogue casinos and welcome to Casinomeister:thumbsup:

What you wrote above is correct when it comes to that casino, and the others in that group.
Other members have had the same experience as you and it's clear this group are stalling payments, probably to be able to pay earler players.
Don't give up. Keep sending them emails and if you're lucky you will get paid in a few months time :rolleyes:

Then you should read up on safe casinos on the accredited list here, http://www.casinomeister.com/forums/content.php?r=131-accredited-casinos
and on the rogue ones that you should stay away from http://www.casinomeister.com/rogue/#rogue
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Again I say to you all:

If any casino has the name 'TITAN' anywhere in its title, avoid it like the clap!!

There is an almost identical post on here to yours, concerning this 90-day BS. All they want is for you play the balance back in that time. Look up 'rogue' in the OE Dictionary and you'll see 'Titan' as one of the definitions.
 
Top