Resolved Casinoshare doesnt want to send my money !

shecansayyes

Newbie member
PABnononaccred2
Joined
Dec 27, 2008
Location
turkey
hello

i've registered through an affiliate to casinoshare and eligible for 30 free spins @ 1 slot game.i played then i won 15 euro from free spins.

then i played another slot with my winnings 15 euro.i was lucky and i won 239 euro.

as in all microgaming casinos i could cancel the bonus and i did made a 224 euro withdrawal @saturday.

@saturday,sunday they said" you will recieve your money in mid-week"

today their response was different.Casino Supervisor Jeje tells FreeSpin Promo is same as FreePlay promo.

Is this logical?I've cashed out @ many micogaming casinos with freespin promo without any deposit.i will copy chat history.




You are now chatting with Jeje
Jeje: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I am Jeje and will be assisting you, how could I be of service...
Me: hi jeje
Me:
i am still waiting my money
Me:
when will be my withdrawal relased?
Me: tcsr
Me:
it s still in progress
Me:
i've requested it 4 days ago and still no money
Jeje: one moment
Jeje: i told you yesterday that it couod take up to 48 hours ..
Me: jeje why do you write on your site "ecocard withdrawals : 24-72 hours
Me:
today is 3th day after i request.24*3=72 hours
Me:
and still i am waiting
Jeje: ok
Jeje: ok.. the finance departement is already closed .. then i can not check why ..
Jeje: but i can see that you never deposit in this casino .. that must be the reason
Jeje: we dont give money without deposit
Me: really?
Jeje: i guess that must be the reason
Jeje: yes .. u can check your transactions
Me:
why did you say @ support "deposit is not necessary"
Me:
i asked this saturday to support
Jeje: that was the free play promotion
Me:
yes i know
Jeje: you had to play WITHOUT A DEPOSIT and win
Me: am i guilty for winning?
Jeje: but you really need to make a deposit , you will receive a bonus
Jeje: then you will be able to receive yuor money
Jeje: it works like in a real casino .. u cant come in ,play for free , win , and go with the money ..
Jeje: u need to deposit something first !
Me: hahaha
Me:
realy?
Me:
why another micro casinos send money without deposit
Me:
is this your rule?
Me: or your own decision jeje?
Jeje: i dont know abot them but at 'casinoshare ' you need to deposit to receive
Me: can you show this rule to me?
Jeje: that must be the reason why you never received your money
Me:
can you give a link that i must deposit?
Jeje: one moment
Me:
why dont finance department send any moment?
Me:
send e mail to me
Me: i think this is your personal decision jeje
Jeje:
You do not have permission to view link Log in or register now.

Jeje: 'If you don't win, then don't sweat it - you will still be awarded a 100% match bonus up to $100!'
Me: jeje
Me:
this is another offer
Me:
i didnt use it
Me: i've used free spin promo with any affiliate of you
Me: i know that what does free play means
Jeje: yes , but you never play the free play promotion via our casino .. that whyyou fall on the 100% match up to 100$ in purchases
Me: i dont want to play free play promo
Me:
i already had a promo "30 free spin"
Jeje: you wont play it .. its too late anyway
Me: jeje
Jeje: yes , you already played the 30 free spins
Me:
You do not have permission to view link Log in or register now.

Me:
please check Free Spins Terms and Conditions
Me: it doesnt write "any deposit needed"
Jeje:
You do not have permission to view link Log in or register now.

Jeje: point 4
Jeje: Your Free Play winnings will determine the value of the 100% Welcome Bonus you receive, up to a maximum of $/£/€200. For example: winnings of $/£/€150 would entitle you to a 100% match bonus up to $/£/€150, whereas winnings of $/£/€300 would entitle you to the maximum 100% match bonus up to $/£/€200.
Jeje: it says that u need to make a deposit
Me: jeje
Me: i didnt use that offer
Me: i used free spin offer
Me: please can you forward this issue to your managers or finance department?
Jeje: free spins its only a gift we gave you because you register vai an affiliate .. its not an offer to count
Jeje: i'm the casino supervisor
Jeje: you need to make a opening offer deposit to receive the bonus and there's a wagering requirement before being able to withdraw
Me: jeje this is not logical
Me:
in everywhere free spin promo and free play promo is different
Me: if i played "freeplay offer" you were right
Jeje: because u did not play the free play .. you qualify for 100% up to 100$ in purchses !
Me: jeje
Jeje: ' you will still be awarded a 100% match bonus up to $100!'
Me:
i ll forward this issue to ecogra and casinomeister
Jeje: no problem
Jeje: tell them that i told you that
Me: dont worry
Me:
will copy paste all conversation


this is their all t&c s .
You do not have permission to view link Log in or register now.


jeje say freespin promo=freeplay promo.but they dont same thing @ t&cs

Free Spins Terms and Conditions
Players must open a first time REAL account on the Viper Software only at CasinoShare in order to be eligible for this promotion.
CasinoShare Free Spins are only valid for new players only.
Free Spins are limited to eligible accounts.
Each spin will be to the value of $1.
The Free spins are for the purposes of this promotion only and cannot be used as part of normal play.
Winnings will be transferred straight to the player's bonus account after which normal playthrough requirements will apply.
The promotion will be valid for 7 days from the date of registration or upon receiving e-mail notification after which time the offer will be null and void.
In the interest of avoiding any confusion relating to this promotion and the winnings transferred to the bonus account, please read our bonus system terms and conditions.
Bonus amounts credited to a Player's bonus account are part of the opening offer and therefore subject to 40 times play through before they may be cash in.




Please help me i think casinoshare doesnt want to send my money.
 

rouletteguy

Experienced Member
Joined
May 28, 2010
Location
Ontario
It say's right in the T/C link that you posted that free play winnings are credited to bonus account and subject to 40X wagering requirement. Either forget about it or toss in a few bucks and try to play the bonus through.
40X is a little harsh there's a number of accredited casino's here with much lower WR.
 

rouletteguy

Experienced Member
Joined
May 28, 2010
Location
Ontario
However.........What I get from it is you should be permitted to make a minimal deposit and recieve your winnings in full as a bonus amount. not 100% match that's just insulting your intelligence.
 

shecansayyes

Newbie member
PABnononaccred2
Joined
Dec 27, 2008
Location
turkey
Bonus amount was 15 euro.
then played some won a bit then cancel the bonus amount "15 euro" without wagerin

basicly many microgaming casinos accept this way.

they claim that : "our free-spin promotion is same as our opening offer ( which is 1000 euro free deposit bonuses)

i dont even see that freespin promotion same as deposit bonuses...

this is the promotion's link of t/c s that i've claimed.

You do not have permission to view link Log in or register now.
 

rouletteguy

Experienced Member
Joined
May 28, 2010
Location
Ontario
Well this is what I'm reading???????? seems pretty clear to me.
Players must open a first time REAL account on the Viper Software only at CasinoShare in order to be eligible for this promotion.
CasinoShare Free Spins are only valid for new players only.
Free Spins are limited to eligible accounts.
Each spin will be to the value of 0.30.
The Free spins are for the purposes of this promotion only and cannot be used as part of normal play. Winnings will be transferred straight to the player's bonus account after which normal playthrough requirements will apply. The promotion will be valid for 7 days from the date of registration or upon receiving e-mail notification after which time the offer will be null and void.
In the interest of avoiding any confusion relating to this promotion and the winnings transferred to the bonus account, please read our bonus system terms and conditions for the opening offer. Bonus amounts credited to a Player's bonus account are part of the opening offer and therefore subject to 40 times play through before they may be cash in.
Players of Poland origins are welcome at our casino. We regret that due to promotional abuse by a large number of players originating from Poland, these players do not receive the 20 Free Spins.
 

rouletteguy

Experienced Member
Joined
May 28, 2010
Location
Ontario
Also your attempt to cash out means you forfeited the bonus amount you won.
I know..........It sucks and seems unfair but it's a pretty common rule.
It seems the error was assuming that a casino with same operating software would have the same rules as another.
 

WyldGirl

Banned User
Joined
May 12, 2009
Location
California
If i am reading it all correctly you got 30 free spins won some - this went to your bonus account - you wagered it enough that there was now funds in the cash account - you cashed out the amount in your cash and voided the remainder in the bonus.??
If this is right then you should have your money as with or without a deposit anything in a players Cash account is theirs to withdraw at any time. At least this has always been my understanding.

I suggest contacting Mario <mario@vip-premiere-lounge.com>

This Casino Share manager is one of the best at resolving issues than i have seen from all my years at online gaming!!
 

shecansayyes

Newbie member
PABnononaccred2
Joined
Dec 27, 2008
Location
turkey
If i am reading it all correctly you got 30 free spins won some - this went to your bonus account - you wagered it enough that there was now funds in the cash account - you cashed out the amount in your cash and voided the remainder in the bonus.??
If this is right then you should have your money as with or without a deposit anything in a players Cash account is theirs to withdraw at any time. At least this has always been my understanding.

I suggest contacting Mario <mario@vip-premiere-lounge.com>

This Casino Share manager is one of the best at resolving issues than i have seen from all my years at online gaming!!

thanks for your help
let me explain again

*i got 30 spin via an affiliate
*won 15 euro with these spins this amount(15 euro ) went to my bonus balance
*then i played @other slots.won 239 euro
*i cancelled 15 euro bonus amount without wagering.because i had many experiences with microgaming.[as you know @micros you can forfeit your bonus amount without wagering and able to cashout] then requested payout
*contacted with support the day i requested payout. they said " we will pay your money in mid week"
*then in mid week they said that " we are not going to pay your money"
*their argument " our freespin promotion is same as our free play promotion which is 1000 euro free in 1 hour then winnigs are deposit bonus"
*they also said "you should deposit and then will credit your deposit up to 224 euro %100 deposit bonus
*this is unfair.even the software allows to play and cashout.
*i have not ever see that freespin promotion is same as deposit bonus or freeplay bonuses
*also their t&c s are different from their arguments.

thanks for your interest.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
thanks for your help
let me explain again

*i got 30 spin via an affiliate
*won 15 euro with these spins this amount(15 euro ) went to my bonus balance
*then i played @other slots.won 239 euro
*i cancelled 15 euro bonus amount without wagering.because i had many experiences with microgaming.[as you know @micros you can forfeit your bonus amount without wagering and able to cashout] then requested payout
*contacted with support the day i requested payout. they said " we will pay your money in mid week"
*then in mid week they said that " we are not going to pay your money"
*their argument " our freespin promotion is same as our free play promotion which is 1000 euro free in 1 hour then winnigs are deposit bonus"
*they also said "you should deposit and then will credit your deposit up to 224 euro %100 deposit bonus
*this is unfair.even the software allows to play and cashout.
*i have not ever see that freespin promotion is same as deposit bonus or freeplay bonuses
*also their t&c s are different from their arguments.

thanks for your interest.

They are correct, except that CS have failed to offer a proper explanation. The BS you have received from CS is why you feel the casino has screwed you over.

What they mean is that the RULES are the same as for the opening offer, NOT the two offers themselves.

Most MGS casinos have DIFFERENT rules for initial free chips, and the welcome bonus. Most MGS casinos do NOT permit this bonus sacrifice as an alternative to meeting WR for the welcome offers. Some DO allow it for regular players, but some do not.

Nowhere in the terms does it say you are allowed to withdraw and sacrifice the bonus rather than meet the 40x WR, you therefore MUST meet the 40x WR on the €15 that you won from the free spins.

The terms do NOT say you must deposit though, this again is down to the incompetence of CS, who have failed to research which offer you have actually claimed, and have simply (and wrongly) assumed you have taken the free PLAY offer (played in a separate flash based application in the lobby) rather than a free SPIN offer through an affiliate. The free PLAY offer DOES require a deposit in order to claim the winnings from the promotion, and this and the winnings are tied in to a 40x WR before anything can be withdrawn.

This idea that you could withdraw before meeting WR was foisted upon operators by Microgaming, who did NOT develop this bonus system for "real life". In practice, being able to withdraw before meeting WR is highly vulnerable to abuse, and has been thoroughly abused by advantage players in the past. Operators generally do NOT now permit new players to opt to withdraw after a big win, but require all playthrough to be completed.

Many casinos DO relax the rules for their loyal and VIP players, sometimes through reduced WR, different game weightings, or even by allowing withdrawal before meeting WR and losing any remaining bonus.
 

shecansayyes

Newbie member
PABnononaccred2
Joined
Dec 27, 2008
Location
turkey
They are correct, except that CS have failed to offer a proper explanation. The BS you have received from CS is why you feel the casino has screwed you over.

What they mean is that the RULES are the same as for the opening offer, NOT the two offers themselves.

Most MGS casinos have DIFFERENT rules for initial free chips, and the welcome bonus. Most MGS casinos do NOT permit this bonus sacrifice as an alternative to meeting WR for the welcome offers. Some DO allow it for regular players, but some do not.

Nowhere in the terms does it say you are allowed to withdraw and sacrifice the bonus rather than meet the 40x WR, you therefore MUST meet the 40x WR on the €15 that you won from the free spins.

The terms do NOT say you must deposit though, this again is down to the incompetence of CS, who have failed to research which offer you have actually claimed, and have simply (and wrongly) assumed you have taken the free PLAY offer (played in a separate flash based application in the lobby) rather than a free SPIN offer through an affiliate. The free PLAY offer DOES require a deposit in order to claim the winnings from the promotion, and this and the winnings are tied in to a 40x WR before anything can be withdrawn.

This idea that you could withdraw before meeting WR was foisted upon operators by Microgaming, who did NOT develop this bonus system for "real life". In practice, being able to withdraw before meeting WR is highly vulnerable to abuse, and has been thoroughly abused by advantage players in the past. Operators generally do NOT now permit new players to opt to withdraw after a big win, but require all playthrough to be completed.

Many casinos DO relax the rules for their loyal and VIP players, sometimes through reduced WR, different game weightings, or even by allowing withdrawal before meeting WR and losing any remaining bonus.

thanks for your help

so in this case,the problem is absolutely customer service(their incompetence in explaining) and their promotion department (who created terms and conditions) .However they are still in same response that freespin promotion equals to freeplay offer when i contact with them.

how can we solve this problem?if i wager 15x30=450 euro,then am i able to cashout my winnings?

in my opinion casinoshare have good experiences in casinomeister users and they have a "rep" here.i've sent p.m and e-mail to Mario however no reply yet :(
 

Mario

Dormant account
Joined
Mar 12, 2007
Location
South Africa
thanks for your help

so in this case,the problem is absolutely customer service(their incompetence in explaining) and their promotion department (who created terms and conditions) .However they are still in same response that freespin promotion equals to freeplay offer when i contact with them.

how can we solve this problem?if i wager 15x30=450 euro,then am i able to cashout my winnings?

in my opinion casinoshare have good experiences in casinomeister users and they have a "rep" here.i've sent p.m and e-mail to Mario however no reply yet :(

Hi shecansayyes,

Firstly let me apologize as from what I've read this matter should have been resolved from day one by the support representative by merely carefully investigating and actually going through your account details.

There is two sides to this story.

One is the fact that you got freespins from an affiliate over and above the standard opening offer which is the Freeplay bonus plus additional 20 freespins on your first deposit.

The terms and conditions quoted are in relations to the sign-up offer and not the affiliates freespins promotion.

So in essence the freeplay and freespins terms as prescribed in this post does not apply to you reason being that you did not get the standard sign-up bonus but you got a special bonus or freespins which is a special deal with the affiliated site that referred you.

What however prohibits you of getting the funds is the following:

“Unless stated otherwise in a specific promotion, no withdrawal will be honoured until a minimum purchase of 20 credits is made and the purchase and bonus are wagered in full.”

This is easy to remedy as all that is required from you is to make a minimum deposit of 20 and you can withdraw the full amount with your 20 that you deposited into the account.

Once you’ve done this, the withdrawal to the value of 224.00 plus the additional 20, will then be processed without any concerns and it will be sent to your preferred method as selected.

No need to worry about the wagering as there will be no bonus associated to the purchase and if this is not the case please feel free to contact support and request that the bonus is removed without question as long as you have not started to wager with it.

As stated originally this matter could and should have been resolved on your first attempt and not as where we are today.

Please accept my apology and the guilty parties will be dealt with accordingly.

Please do not hesitate to contact me at anytime if you run into trouble or even better let me know once you’ve made your deposit and I will ensure that everything is in order this side.

Best regards
Mario
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Hi shecansayyes,

Firstly let me apologize as from what I've read this matter should have been resolved from day one by the support representative by merely carefully investigating and actually going through your account details.

There is two sides to this story.

One is the fact that you got freespins from an affiliate over and above the standard opening offer which is the Freeplay bonus plus additional 20 freespins on your first deposit.

The terms and conditions quoted are in relations to the sign-up offer and not the affiliates freespins promotion.

So in essence the freeplay and freespins terms as prescribed in this post does not apply to you reason being that you did not get the standard sign-up bonus but you got a special bonus or freespins which is a special deal with the affiliated site that referred you.

What however prohibits you of getting the funds is the following:

Unless stated otherwise in a specific promotion, no withdrawal will be honoured until a minimum purchase of 20 credits is made and the purchase and bonus are wagered in full.”

This is easy to remedy as all that is required from you is to make a minimum deposit of 20 and you can withdraw the full amount with your 20 that you deposited into the account.

Once you’ve done this, the withdrawal to the value of 224.00 plus the additional 20, will then be processed without any concerns and it will be sent to your preferred method as selected.

No need to worry about the wagering as there will be no bonus associated to the purchase and if this is not the case please feel free to contact support and request that the bonus is removed without question as long as you have not started to wager with it.

As stated originally this matter could and should have been resolved on your first attempt and not as where we are today.

Please accept my apology and the guilty parties will be dealt with accordingly.

Please do not hesitate to contact me at anytime if you run into trouble or even better let me know once you’ve made your deposit and I will ensure that everything is in order this side.

Best regards
Mario

Rather than being listed separately, this rule should be listed with the terms for EVERY promotion whereby a new player receives any kind of initial incentive to play before they have made a deposit. Since terms ARE quoted with an offer, players do NOT expect to have to go on a hunt for more "hidden" terms applicable to that offer on other parts of the website.

Affiliate links can sometimes take players directly to a download, rather than a home page, and I have seen some affiliate links that go to a "fake landing page" where the ONLY possible action, no matter where you click, is to download the software and register an account. With this, ONLY the general terms displayed on the registration page are shown, and NOT any specific promotional terms. Affiliates also "manage" what information a prospective player gets before trying a casino, and will often make an offer sound better than it is, conveniently forgetting to mention rules that might put a player off from signing up (which gets the affiliate his referral commission).

Until casinos "get real" and realise that whilst lawyers write the terms, it is ordinary players that READ them, they will continue to receive complaints from players who have approached the contract as a consumer, and not as a lawyer, and not understood (or even seen), much of the "smallprint".

Here in the UK, companies are now required to add a "summary box" in addition to the "lawyer speak", which provides a clear summary of the important points of the contract from the consumers' point of view, and in "plain English" (no "fancy lawyer words" like "the aforementioned", "herein referred to as....", etc.)
 

shecansayyes

Newbie member
PABnononaccred2
Joined
Dec 27, 2008
Location
turkey
i m happy to say that the issue has been resolved.my cash-out has been proccessed and i've recieved money.

thank you very much Mario for your kindly,positive and helpful support in this case.
 
Top