- Joined
- Dec 27, 2008
- Location
- turkey
hello
i've registered through an affiliate to casinoshare and eligible for 30 free spins @ 1 slot game.i played then i won 15 euro from free spins.
then i played another slot with my winnings 15 euro.i was lucky and i won 239 euro.
as in all microgaming casinos i could cancel the bonus and i did made a 224 euro withdrawal @saturday.
@saturday,sunday they said" you will recieve your money in mid-week"
today their response was different.Casino Supervisor Jeje tells FreeSpin Promo is same as FreePlay promo.
Is this logical?I've cashed out @ many micogaming casinos with freespin promo without any deposit.i will copy chat history.
this is their all t&c s .
jeje say freespin promo=freeplay promo.but they dont same thing @ t&cs
Free Spins Terms and Conditions
Players must open a first time REAL account on the Viper Software only at CasinoShare in order to be eligible for this promotion.
CasinoShare Free Spins are only valid for new players only.
Free Spins are limited to eligible accounts.
Each spin will be to the value of $1.
The Free spins are for the purposes of this promotion only and cannot be used as part of normal play.
Winnings will be transferred straight to the player's bonus account after which normal playthrough requirements will apply.
The promotion will be valid for 7 days from the date of registration or upon receiving e-mail notification after which time the offer will be null and void.
In the interest of avoiding any confusion relating to this promotion and the winnings transferred to the bonus account, please read our bonus system terms and conditions.
Bonus amounts credited to a Player's bonus account are part of the opening offer and therefore subject to 40 times play through before they may be cash in.
Please help me i think casinoshare doesnt want to send my money.
i've registered through an affiliate to casinoshare and eligible for 30 free spins @ 1 slot game.i played then i won 15 euro from free spins.
then i played another slot with my winnings 15 euro.i was lucky and i won 239 euro.
as in all microgaming casinos i could cancel the bonus and i did made a 224 euro withdrawal @saturday.
@saturday,sunday they said" you will recieve your money in mid-week"
today their response was different.Casino Supervisor Jeje tells FreeSpin Promo is same as FreePlay promo.
Is this logical?I've cashed out @ many micogaming casinos with freespin promo without any deposit.i will copy chat history.
You are now chatting with Jeje
Jeje: Hi , and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative. I am Jeje and will be assisting you, how could I be of service...
Me: hi jeje
Me:
i am still waiting my money
Me:
when will be my withdrawal relased?
Me: tcsr
Me:
it s still in progress
Me:
i've requested it 4 days ago and still no money
Jeje: one moment
Jeje: i told you yesterday that it couod take up to 48 hours ..
Me: jeje why do you write on your site "ecocard withdrawals : 24-72 hours
Me:
today is 3th day after i request.24*3=72 hours
Me:
and still i am waiting
Jeje: ok
Jeje: ok.. the finance departement is already closed .. then i can not check why ..
Jeje: but i can see that you never deposit in this casino .. that must be the reason
Jeje: we dont give money without deposit
Me: really?
Jeje: i guess that must be the reason
Jeje: yes .. u can check your transactions
Me:
why did you say @ support "deposit is not necessary"
Me:
i asked this saturday to support
Jeje: that was the free play promotion
Me:
yes i know
Jeje: you had to play WITHOUT A DEPOSIT and win
Me: am i guilty for winning?
Jeje: but you really need to make a deposit , you will receive a bonus
Jeje: then you will be able to receive yuor money
Jeje: it works like in a real casino .. u cant come in ,play for free , win , and go with the money ..
Jeje: u need to deposit something first !
Me: hahaha
Me:
realy?
Me:
why another micro casinos send money without deposit
Me:
is this your rule?
Me: or your own decision jeje?
Jeje: i dont know abot them but at 'casinoshare ' you need to deposit to receive
Me: can you show this rule to me?
Jeje: that must be the reason why you never received your money
Me:
can you give a link that i must deposit?
Jeje: one moment
Me:
why dont finance department send any moment?
Me:
send e mail to me
Me: i think this is your personal decision jeje
Jeje:You do not have permission to view link Log in or register now.
Jeje: 'If you don't win, then don't sweat it - you will still be awarded a 100% match bonus up to $100!'
Me: jeje
Me:
this is another offer
Me:
i didnt use it
Me: i've used free spin promo with any affiliate of you
Me: i know that what does free play means
Jeje: yes , but you never play the free play promotion via our casino .. that whyyou fall on the 100% match up to 100$ in purchases
Me: i dont want to play free play promo
Me:
i already had a promo "30 free spin"
Jeje: you wont play it .. its too late anyway
Me: jeje
Jeje: yes , you already played the 30 free spins
Me:
You do not have permission to view link Log in or register now.
Me:
please check Free Spins Terms and Conditions
Me: it doesnt write "any deposit needed"
Jeje:You do not have permission to view link Log in or register now.
Jeje: point 4
Jeje: Your Free Play winnings will determine the value of the 100% Welcome Bonus you receive, up to a maximum of $/£/€200. For example: winnings of $/£/€150 would entitle you to a 100% match bonus up to $/£/€150, whereas winnings of $/£/€300 would entitle you to the maximum 100% match bonus up to $/£/€200.
Jeje: it says that u need to make a deposit
Me: jeje
Me: i didnt use that offer
Me: i used free spin offer
Me: please can you forward this issue to your managers or finance department?
Jeje: free spins its only a gift we gave you because you register vai an affiliate .. its not an offer to count
Jeje: i'm the casino supervisor
Jeje: you need to make a opening offer deposit to receive the bonus and there's a wagering requirement before being able to withdraw
Me: jeje this is not logical
Me:
in everywhere free spin promo and free play promo is different
Me: if i played "freeplay offer" you were right
Jeje: because u did not play the free play .. you qualify for 100% up to 100$ in purchses !
Me: jeje
Jeje: ' you will still be awarded a 100% match bonus up to $100!'
Me:
i ll forward this issue to ecogra and casinomeister
Jeje: no problem
Jeje: tell them that i told you that
Me: dont worry
Me:
will copy paste all conversation
this is their all t&c s .
You do not have permission to view link
Log in or register now.
jeje say freespin promo=freeplay promo.but they dont same thing @ t&cs
Free Spins Terms and Conditions
Players must open a first time REAL account on the Viper Software only at CasinoShare in order to be eligible for this promotion.
CasinoShare Free Spins are only valid for new players only.
Free Spins are limited to eligible accounts.
Each spin will be to the value of $1.
The Free spins are for the purposes of this promotion only and cannot be used as part of normal play.
Winnings will be transferred straight to the player's bonus account after which normal playthrough requirements will apply.
The promotion will be valid for 7 days from the date of registration or upon receiving e-mail notification after which time the offer will be null and void.
In the interest of avoiding any confusion relating to this promotion and the winnings transferred to the bonus account, please read our bonus system terms and conditions.
Bonus amounts credited to a Player's bonus account are part of the opening offer and therefore subject to 40 times play through before they may be cash in.
Please help me i think casinoshare doesnt want to send my money.