mishyo3
Dormant account
- Joined
- Jun 14, 2010
- Location
- Australian
Hi,
I am writing to talk about Mummys Gold Casino that have made a huge mistake which they have admitted to but will not refund part of my winnings.
I had 5600 in my account and had withdrawn this when Ben came along and said he could give me a bonus if I reverse my funds and when he said that he could give me extra I reversed it. when my total reached over 12000 i played it down to over 10943 and as the bonus of 1100 hadnt hardly moved I spoke with Alice about withdrawing and she said in order to withdraw I had to forfeit the bonus and my cash out balance was 10943 , Alice then reversed 10000 for me, then as I played on I asked for 2 x 500 to be reversed as I could not do it as it was work in progress. I recieved an email telling me that my balance was 2400 and when I complained they tried to tell me that I had asked to reverse 500 x 12 times and even showed a dialogue of when I supposedly asked for them. And now they have admitted that they put extra money in when the added my bonus and withdrew it themselves and said I had spent it all, 6400. I would like them to go back to my original win of 5600 that I had withdrawn before they made their mistake and instead of telling me about it had phony reversals made up and lied about me spending it all
I am writing to talk about Mummys Gold Casino that have made a huge mistake which they have admitted to but will not refund part of my winnings.
I had 5600 in my account and had withdrawn this when Ben came along and said he could give me a bonus if I reverse my funds and when he said that he could give me extra I reversed it. when my total reached over 12000 i played it down to over 10943 and as the bonus of 1100 hadnt hardly moved I spoke with Alice about withdrawing and she said in order to withdraw I had to forfeit the bonus and my cash out balance was 10943 , Alice then reversed 10000 for me, then as I played on I asked for 2 x 500 to be reversed as I could not do it as it was work in progress. I recieved an email telling me that my balance was 2400 and when I complained they tried to tell me that I had asked to reverse 500 x 12 times and even showed a dialogue of when I supposedly asked for them. And now they have admitted that they put extra money in when the added my bonus and withdrew it themselves and said I had spent it all, 6400. I would like them to go back to my original win of 5600 that I had withdrawn before they made their mistake and instead of telling me about it had phony reversals made up and lied about me spending it all