You are now chatting with Adrien.
Adrien: Welcome to the CR Helpdesk Live Chat service. How can I help you?
Adrien: Hello Carlos
Carlos: Hi Adrien. I'm concerned about my withdrawal made on 4-09-08, and I still have not received it. Can you check on what the hold up is?
Adrien: Can you please confirm your Casino account number for me?
Carlos: xxxxx
Adrien: For security purposes, can you confirm your date of birth & ZIP code please?
Carlos: my dob is xxxxx
Adrien: 50$
Adrien: requested on 4/10/2008 11:00:09 AM
Adrien: correct?
Adrien: and 100$
Carlos: yes
Adrien: 4/11/2008 8:00:11 PM
Carlos: yes
Adrien: neither of them have been sent out
Carlos: why?
Carlos: because I spoke with another customer rep and she said the checks had been mailed out on 5-14-08
Adrien: surely because you have not set quicktender as method of payment
Carlos: i asked for a check
Adrien: yes but for US player
Adrien: we strongly recommend to use Quicktender
Carlos: ok, next time. But I would like my check for this withdrawal.
Adrien: if you insist
Adrien: Have you been asked to provide verification documents?
Carlos: the credit card is not verification?
Anyway, the problem is my not getting the checks. So what can I do to fix this? It's been 6 weeks since I made the withdrawal. Any suggestions would be appreciated. My email is xxxxxx@yahoo.com
Adrien: Welcome to the CR Helpdesk Live Chat service. How can I help you?
Adrien: Hello Carlos
Carlos: Hi Adrien. I'm concerned about my withdrawal made on 4-09-08, and I still have not received it. Can you check on what the hold up is?
Adrien: Can you please confirm your Casino account number for me?
Carlos: xxxxx
Adrien: For security purposes, can you confirm your date of birth & ZIP code please?
Carlos: my dob is xxxxx
Adrien: 50$
Adrien: requested on 4/10/2008 11:00:09 AM
Adrien: correct?
Adrien: and 100$
Carlos: yes
Adrien: 4/11/2008 8:00:11 PM
Carlos: yes
Adrien: neither of them have been sent out
Carlos: why?
Carlos: because I spoke with another customer rep and she said the checks had been mailed out on 5-14-08
Adrien: surely because you have not set quicktender as method of payment
Carlos: i asked for a check
Adrien: yes but for US player
Adrien: we strongly recommend to use Quicktender
Carlos: ok, next time. But I would like my check for this withdrawal.
Adrien: if you insist
Adrien: Have you been asked to provide verification documents?
Carlos: the credit card is not verification?
Anyway, the problem is my not getting the checks. So what can I do to fix this? It's been 6 weeks since I made the withdrawal. Any suggestions would be appreciated. My email is xxxxxx@yahoo.com
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