Goldwin wont verify my account with loat card

[rufio]

Hi, I have had such a headache with Goldwin. I've deposited several times no problem, I won a nice sum and requested a withdrawal and got asked to send documents. I have lost the bank card I registered with. I sent photos of the cards front and back from my banking app, I sent all my bank statements showing the deposits made to them from same acount. I sent proof of address and my driving license. I have sent proof of deposits and all bank statements via pdf and it clearly shows its my acount. I've spoken to chat on the website 12 times. Each they told me that they can't except the screen shots as it's not a virtual card, but this has been excepted before proving this card. They are saying I need to go to the bank and request they send me a pdf proving I had the card. The bank say I can't do this. Goldwin state that the bank statements don't show my card being used to deposit, even the the transactions can be seen to their cassino. I'm at my witts end now. For weeks been trying to get this sorted. I can't find the card. I have screen shots of the chat if needed. They have my card details as they have them from the deposits I have made. Please can you help?

 

[KasinoKing]

Hi, I have had such a headache with Goldwin. I've deposited several times no problem, I won a nice sum and requested a withdrawal and got asked to send documents.

I have lost the bank card I registered with. I sent photos of the cards front and back from my banking app, I sent all my bank statements showing the deposits made to them from same acount. I sent proof of address and my driving license. I have sent proof of deposits and all bank statements via pdf and it clearly shows its my acount.

I've spoken to chat on the website 12 times. Each they told me that they can't except the screen shots as it's not a virtual card, but this has been excepted before proving this card. They are saying I need to go to the bank and request they send me a pdf proving I had the card. The bank say I can't do this.
Goldwin state that the bank statements don't show my card being used to deposit, even the the transactions can be seen to their cassino. I'm at my witts end now. For weeks been trying to get this sorted. I can't find the card. I have screen shots of the chat if needed. They have my card details as they have them from the deposits I have made. Please can you help?

First of all, please can you use better spacing in your posts to make them easier to read! (Like I have done in quoting your message)

Next, I have never heard of a "loat" card or Goldwin casino - but a quick look at their site points to it being an unregulated Crypto casino taking UK players.
That doesn't necessarily mean they are rogue - but they could be. (i.e. not UKGC licensed).

Luckily you have come to the best forum on the internet for help with casinos!
RIcht at the top of the forum, click on "Submit Complaint" or Click Here
Casinomeister has an excellent reputation for helping players with problems
Finally, are you in Hastings, East Sussex - 5 miles from where I live in Bexhill?

KK

 

[rufio]

LOST not loat haha. Sorry I copied and pasted from my word app and clicked send before realising it's a big paragraph word blurr :-/ thank you for your kind response! Yes sunny old Hastings, although bexhill has the dinosaur prints on the beach. Yet to find any here, loads over pett level to