Casinorewards problem

[zoomon1]

You are now chatting with Adrien.

Adrien: Welcome to the CR Helpdesk Live Chat service. How can I help you?

Adrien: Hello Carlos

Carlos: Hi Adrien. I'm concerned about my withdrawal made on 4-09-08, and I still have not received it. Can you check on what the hold up is?

Adrien: Can you please confirm your Casino account number for me?

Carlos: xxxxx

Adrien: For security purposes, can you confirm your date of birth & ZIP code please?

Carlos: my dob is xxxxx

Adrien: 50$

Adrien: requested on 4/10/2008 11:00:09 AM

Adrien: correct?

Adrien: and 100$

Carlos: yes

Adrien: 4/11/2008 8:00:11 PM

Carlos: yes

Adrien: neither of them have been sent out

Carlos: why?

Carlos: because I spoke with another customer rep and she said the checks had been mailed out on 5-14-08

Adrien: surely because you have not set quicktender as method of payment

Carlos: i asked for a check

Adrien: yes but for US player

Adrien: we strongly recommend to use Quicktender

Carlos: ok, next time. But I would like my check for this withdrawal.

Adrien: if you insist

Adrien: Have you been asked to provide verification documents?

Carlos: the credit card is not verification?

Anyway, the problem is my not getting the checks. So what can I do to fix this? It's been 6 weeks since I made the withdrawal. Any suggestions would be appreciated. My email is [email protected]

 

[PNWGirl38]

Hi Zoom and welcome to the forum.

You might want to go back and take your account number and personal information out of your post.

Hope you can get some help on your problem w/ this group.

Enjoy your stay here!

 

[chuchu59]

Please edit your personal particulars.

My expereince with them is that they do pay, but sometimes it's 1 week and sometimes even 3 weeks.

 

[lauram]

hi zoom Did u email them copy of all your id. Both sides of your drivers lisc.
credit card and utility bill. With my experience with them forwarding me a private chq is that it takes a lot longer weeks at a time then bank also held that chq for
21 days in my account. So yes in that respect cs was trying to help when they asked if you wanted a withdraw with a dif approach. I use instadebit and click2pay and find most times in 24 hours casino has paid into those accounts and then i move them into my bank account or held in account to play at other casinos.

 

[BingoT]

Welcome to the forum Zoomon1
B-T
It's great Bryan did that edit for ya because you never know who lurks in here.


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