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Discussion in 'Online Casinos' started by Casinomeister, Sep 15, 2017.

Thread Status:
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    Sep 15, 2017
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    CasinoMax is ready - RTG casino with the same management team that left Club World when they went rogue.

    Karolina, Martyn, and all them are here - they would have been placed in the BBF when they first launched, but I was waiting for webwallets to arrive, but dealing with the muppets at Neteller and Skrill can take awhile.

    So anyway - here they are. Fast-tracked to 14 days because I am confident that they are already there. This is still the fantastic team that was behind one of the best run casinos in the business.

    You can sign up here: CasinoMax
    Their review is here: CasinoMax review
    And their rep is here: Karolina
     
  2. Sep 15, 2017
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    And just a heads up Karolina is feeling under the weather and may or may not be browsing the forum - so give her some slack if you are needing assistance for anything. Thanks!
     
  4. Sep 15, 2017
  5. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    Just registered, deposited, played and lost. Worked as clockwork :p

    One small thing though. When I registered I tried to press on the link to T&C at the place where I was to tick the box that I understood them. Couldn't get the link to open though. Don't know if it's a browser thing or something else.
     
  6. Sep 15, 2017
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    What browser do you use?
     
  8. Sep 15, 2017
  9. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Only having a withdraw via bank that holds a $25 fee and then a $20 fee from your bank is not really acceptable imo..And with a minimum $200 cashout.
     
  10. Sep 15, 2017
  11. xSTELAx

    xSTELAx Newbie member

    Location:
    United States
    So far So Good!!

    Signed up a few days ago. I started off good, but lost it as usual :D .
    So far so good though, and yes, this is my 1st post :) So glad i found this forum.
     
  12. Sep 15, 2017
  13. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All !!!

    I'm very pleased to be here awaiting accreditation. :notworthy

    I was indeed bit under the weather this week however now back on track and ready to answer any questions, PM's and threads.

    Happy weekend to ya all :)

    Kind Regards,
    Karolina
     
  14. Sep 15, 2017
  15. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    ok then lets start with ewallets, (Neteller )getting itchy to try you out guys :)

    and a happy weekend to you as well :)
     
  16. Sep 15, 2017
  17. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    I use Chrome.

    Just tried with Explorer but it still didn't work.
     
    Last edited: Sep 15, 2017
  18. Sep 15, 2017
  19. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi The Viking,

    We are trying our best to have additional options added including Neteller and others.

    To open new wallet proven to be tricky but we don't give up. I'm sure we will have those options active soon.

    I do apologise about this delay. When all ready I definitely let you know and you can have a go ;)

    Kind Regards,
    Karolina
     
  20. Sep 15, 2017
  21. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    Down another 200 but with a smile. Really enjoyed RNG again. Chat (Carl and Helmy) where also fast and friendly when I had a couple of questions.
     
  22. Sep 15, 2017
  23. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Matti,

    I'm away from the laptop now but will try to reproduce the issue tomorrow morning. As far as I understood it's the link on last page of the sign up. Is that correct?

    Kind Regards,
    Karolina
     
  24. Sep 15, 2017
  25. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    Hi Karolina, That's ok. I actually just tried it on my iPhone7 using Safari and then the link worked just fine.
     
  26. Sep 15, 2017
  27. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Matti,

    That's a good news, I'll have still investigate and check if the problem may occur for others.

    Thanks you for your update.

    Hope you'll enjoy playing with us.

    Kind Regards,
    Karolina
     
  28. Sep 15, 2017
  29. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    Please feel free to PM me about this issue if you need additional information or if you want me to test anything.

    I'm sure you will pass the BBF with flying colors. You got my backing :thumbsup:
     
  30. Sep 16, 2017
  31. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Matti,

    Just to confirm I was able to reproduce this issue and seems as the hyperlink to terms and conditions is not working as it should. I already reported this to the IT team and it should e fixed asap.

    Thank you for pointing this out.

    Have great weekend!

    Kind Regards,
    Karolina
     
  32. Sep 18, 2017
  33. Sonict

    Sonict Experienced Member MM

    Location:
    Ontario, Canada
    I want to try out CasinoMax so much since it has CAD currency, but if I can't even make a deposit / withdrawal since e-wallet support is missing... How are we as Canadians are suppose to try it out? I am not able to use a credit card from Canada and I am not a fan of buying a prepaid card at all!

    I know there is a freechip coupon that I can use, but I won't be trying it out since I can't make a withdrawal until you guys have it...

    Not sure why CM decided to get you guys started on the BBF early, but I don't think it is a good idea without e-wallet support!

    So with that rant out of the way...

    Karolina, When can we expect you guys to have e-wallet support up and running?

    2nd question: Any plans on lowering the min requirement for cashouts on certain methods? It seems like the min on yours is crazy high. I was watching a USA streamer playing on your casino and they wanted to do a cashout and since you don't have BTC support on cashouts decided to use another method and he couldn't do it since his balance was $200 and min for the method he chose was $225 :rolleyes:

    In the end... Congratulations on getting the BBF!
     
  34. Sep 18, 2017
  35. ladyhawke

    ladyhawke Experienced Member

    Occupation:
    Retired
    Location:
    The other side of midnight
    The good: After losing my deposit, I was offered a $50 bonus by support with max cashout of $500 and low WR. I made it and cashed out $500. :D

    The could-be-better: I was not informed the bonus was phantom (as I rarely take bonuses in any shape or form, I am a little hazy on the term), but the $50 bonus was deducted from my winnings. So actually the max cashout is not $500 at all, which is a little misleading. Still, free money at the end of the day so I can't complain too much. However when support offer bonuses, they really should outline all the T&Cs.

    The not-so-good: As Lockinlove has mentioned, the $25 withdrawal fee.

    The downright ugly (and I am very annoyed at this): The email addy I am using is ONLY in use by CasinoMax, But I have just received an "offer" from Dinkum Pokies (RTG) to register and play at their casino. The ONLY way I could have received that spam email is through my registration at CasinoMax. Not happy. :mad:
     
  36. Sep 18, 2017
  37. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi ladyhawke,

    Thank you for the post.

    I'm very surprised seeing the email issue you mentioned. I can assure you we are going to look into it asap. I just sent you a PM asking for some more details in order to investigate.

    Please reply to my message as soon as you can.

    Kind Regards,
    Karolina
     
  38. Sep 18, 2017
  39. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Sonict,

    Thank you for the post.

    We are working on setting up the ewallets however it's not an easy process. I cannot confirm the time scale but I can tell you that we are working on it and it will be live in the near future.

    The min pay out will be lowered for ewallets for sure. We should have BTC pay outs active anytime soon as well. This should help customers with lower withdrawal amounts.

    Kind Regards,
    Karolina
     
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