Baptism by Fire - success CasinoMax - they are here!

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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
CasinoMax is ready - RTG casino with the same management team that left Club World when they went rogue.

Karolina, Martyn, and all them are here - they would have been placed in the BBF when they first launched, but I was waiting for webwallets to arrive, but dealing with the muppets at Neteller and Skrill can take awhile.

So anyway - here they are. Fast-tracked to 14 days because I am confident that they are already there. This is still the fantastic team that was behind one of the best run casinos in the business.

You can sign up here: CasinoMax
Their review is here: CasinoMax review
And their rep is here: Karolina
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
And just a heads up Karolina is feeling under the weather and may or may not be browsing the forum - so give her some slack if you are needing assistance for anything. Thanks!
 

Matti

Senior Member
MM
Joined
Apr 18, 2014
Location
Sweden
Just registered, deposited, played and lost. Worked as clockwork :p

One small thing though. When I registered I tried to press on the link to T&C at the place where I was to tick the box that I understood them. Couldn't get the link to open though. Don't know if it's a browser thing or something else.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Just registered, deposited, played and lost. Worked as clockwork :p

One small thing though. When I registered I tried to press on the link to T&C at the place where I was to tick the box that I understood them. Couldn't get the link to open though. Don't know if it's a browser thing or something else.

What browser do you use?
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Only having a withdraw via bank that holds a $25 fee and then a $20 fee from your bank is not really acceptable imo..And with a minimum $200 cashout.
 

xSTELAx

Newbie member
Joined
Sep 13, 2017
Location
United States
So far So Good!!

Signed up a few days ago. I started off good, but lost it as usual :D .
So far so good though, and yes, this is my 1st post :) So glad i found this forum.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
And just a heads up Karolina is feeling under the weather and may or may not be browsing the forum - so give her some slack if you are needing assistance for anything. Thanks!

Hi All !!!

I'm very pleased to be here awaiting accreditation. :notworthy

I was indeed bit under the weather this week however now back on track and ready to answer any questions, PM's and threads.

Happy weekend to ya all :)

Kind Regards,
Karolina
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
ok then lets start with ewallets, (Neteller )getting itchy to try you out guys :)

and a happy weekend to you as well :)

Hi The Viking,

We are trying our best to have additional options added including Neteller and others.

To open new wallet proven to be tricky but we don't give up. I'm sure we will have those options active soon.

I do apologise about this delay. When all ready I definitely let you know and you can have a go ;)

Kind Regards,
Karolina
 

Matti

Senior Member
MM
Joined
Apr 18, 2014
Location
Sweden
Down another 200 but with a smile. Really enjoyed RNG again. Chat (Carl and Helmy) where also fast and friendly when I had a couple of questions.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
I use Chrome.

Just tried with Explorer but it still didn't work.

Hi Matti,

I'm away from the laptop now but will try to reproduce the issue tomorrow morning. As far as I understood it's the link on last page of the sign up. Is that correct?

Kind Regards,
Karolina
 

Matti

Senior Member
MM
Joined
Apr 18, 2014
Location
Sweden
Hi Matti,

I'm away from the laptop now but will try to reproduce the issue tomorrow morning. As far as I understood it's the link on last page of the sign up. Is that correct?

Kind Regards,
Karolina

Hi Karolina, That's ok. I actually just tried it on my iPhone7 using Safari and then the link worked just fine.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Hi Karolina, That's ok. I actually just tried it on my iPhone7 using Safari and then the link worked just fine.

Hi Matti,

That's a good news, I'll have still investigate and check if the problem may occur for others.

Thanks you for your update.

Hope you'll enjoy playing with us.

Kind Regards,
Karolina
 

Matti

Senior Member
MM
Joined
Apr 18, 2014
Location
Sweden
Hi Matti,

That's a good news, I'll have still investigate and check if the problem may occur for others.

Thanks you for your update.

Hope you'll enjoy playing with us.

Kind Regards,
Karolina

Please feel free to PM me about this issue if you need additional information or if you want me to test anything.

I'm sure you will pass the BBF with flying colors. You got my backing :thumbsup:
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Please feel free to PM me about this issue if you need additional information or if you want me to test anything.

I'm sure you will pass the BBF with flying colors. You got my backing :thumbsup:

Hi Matti,

Just to confirm I was able to reproduce this issue and seems as the hyperlink to terms and conditions is not working as it should. I already reported this to the IT team and it should e fixed asap.

Thank you for pointing this out.

Have great weekend!

Kind Regards,
Karolina
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
I want to try out CasinoMax so much since it has CAD currency, but if I can't even make a deposit / withdrawal since e-wallet support is missing... How are we as Canadians are suppose to try it out? I am not able to use a credit card from Canada and I am not a fan of buying a prepaid card at all!

I know there is a freechip coupon that I can use, but I won't be trying it out since I can't make a withdrawal until you guys have it...

Not sure why CM decided to get you guys started on the BBF early, but I don't think it is a good idea without e-wallet support!

So with that rant out of the way...

Karolina, When can we expect you guys to have e-wallet support up and running?

2nd question: Any plans on lowering the min requirement for cashouts on certain methods? It seems like the min on yours is crazy high. I was watching a USA streamer playing on your casino and they wanted to do a cashout and since you don't have BTC support on cashouts decided to use another method and he couldn't do it since his balance was $200 and min for the method he chose was $225 :rolleyes:

In the end... Congratulations on getting the BBF!
 

ladyhawke

Senior Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
The good: After losing my deposit, I was offered a $50 bonus by support with max cashout of $500 and low WR. I made it and cashed out $500. :D

The could-be-better: I was not informed the bonus was phantom (as I rarely take bonuses in any shape or form, I am a little hazy on the term), but the $50 bonus was deducted from my winnings. So actually the max cashout is not $500 at all, which is a little misleading. Still, free money at the end of the day so I can't complain too much. However when support offer bonuses, they really should outline all the T&Cs.

The not-so-good: As Lockinlove has mentioned, the $25 withdrawal fee.

The downright ugly (and I am very annoyed at this): The email addy I am using is ONLY in use by CasinoMax, But I have just received an "offer" from Dinkum Pokies (RTG) to register and play at their casino. The ONLY way I could have received that spam email is through my registration at CasinoMax. Not happy. :mad:
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
The good: After losing my deposit, I was offered a $50 bonus by support with max cashout of $500 and low WR. I made it and cashed out $500. :D

The could-be-better: I was not informed the bonus was phantom (as I rarely take bonuses in any shape or form, I am a little hazy on the term), but the $50 bonus was deducted from my winnings. So actually the max cashout is not $500 at all, which is a little misleading. Still, free money at the end of the day so I can't complain too much. However when support offer bonuses, they really should outline all the T&Cs.

The not-so-good: As Lockinlove has mentioned, the $25 withdrawal fee.

The downright ugly (and I am very annoyed at this): The email addy I am using is ONLY in use by CasinoMax, But I have just received an "offer" from Dinkum Pokies (RTG) to register and play at their casino. The ONLY way I could have received that spam email is through my registration at CasinoMax. Not happy. :mad:

Hi ladyhawke,

Thank you for the post.

I'm very surprised seeing the email issue you mentioned. I can assure you we are going to look into it asap. I just sent you a PM asking for some more details in order to investigate.

Please reply to my message as soon as you can.

Kind Regards,
Karolina
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
I want to try out CasinoMax so much since it has CAD currency, but if I can't even make a deposit / withdrawal since e-wallet support is missing... How are we as Canadians are suppose to try it out? I am not able to use a credit card from Canada and I am not a fan of buying a prepaid card at all!

I know there is a freechip coupon that I can use, but I won't be trying it out since I can't make a withdrawal until you guys have it...

Not sure why CM decided to get you guys started on the BBF early, but I don't think it is a good idea without e-wallet support!

So with that rant out of the way...

Karolina, When can we expect you guys to have e-wallet support up and running?

2nd question: Any plans on lowering the min requirement for cashouts on certain methods? It seems like the min on yours is crazy high. I was watching a USA streamer playing on your casino and they wanted to do a cashout and since you don't have BTC support on cashouts decided to use another method and he couldn't do it since his balance was $200 and min for the method he chose was $225 :rolleyes:

In the end... Congratulations on getting the BBF!

Hi Sonict,

Thank you for the post.

We are working on setting up the ewallets however it's not an easy process. I cannot confirm the time scale but I can tell you that we are working on it and it will be live in the near future.

The min pay out will be lowered for ewallets for sure. We should have BTC pay outs active anytime soon as well. This should help customers with lower withdrawal amounts.

Kind Regards,
Karolina
 

ladyhawke

Senior Member
Joined
Sep 23, 2016
Location
Here, There, Everywhere.
Hi ladyhawke,

Thank you for the post.

I'm very surprised seeing the email issue you mentioned. I can assure you we are going to look into it asap. I just sent you a PM asking for some more details in order to investigate.

Please reply to my message as soon as you can.

Kind Regards,
Karolina

Karolina,

I have replied to your PM with the details you required.

Unfortunately, I was unable to send you a copy of the rogue email, due to the fact that it went straight to spam, and gmail won't forward emails originally in spam. Even when I removed the email from spam, the problem still persisted, so I have sent CasinoMax support a C&P of the header, contents, etc, which I hope is acceptable.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Karolina,

I have replied to your PM with the details you required.

Unfortunately, I was unable to send you a copy of the rogue email, due to the fact that it went straight to spam, and gmail won't forward emails originally in spam. Even when I removed the email from spam, the problem still persisted, so I have sent CasinoMax support a C&P of the header, contents, etc, which I hope is acceptable.

Hi ladyhawke,

Thank you very much for your prompt reply.

We are going to check the email and get back to you as soon as we can.

Kind Regards,
Karolina
 

Googobucs

Meister Member
Joined
Sep 18, 2013
Location
Florida, USA
My personal experience with CasinoMax has been good. Payouts were fast. I have always thought that Karolina we one of the best representatives out there.

but.....Accreditation terms clearly state: Also, casinos that are accepting US bets are disqualified unless they are licensed in the US. These casinos will be listed at Casinomeister.US.

i was really disappointed when this term was added because it made it hard for US players to find decent places to play.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
My personal experience with CasinoMax has been good. Payouts were fast. I have always thought that Karolina we one of the best representatives out there.

but.....Accreditation terms clearly state: Also, casinos that are accepting US bets are disqualified unless they are licensed in the US. These casinos will be listed at Casinomeister.US.

i was really disappointed when this term was added because it made it hard for US players to find decent places to play.

I've made an exception here since they are more or less grandfathered in (these are the original folks from Club World Casinos). Same goes with the Jackpot Capital casinos, Intertops, etc., since they have been listed here for years and mostly without any issues from players.
 
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