Question CasinoLoco: A short bonus question

[polli123]

And this is the answer i got a few minutes before:

Hello Joh!

Thank you for contacting our customer service!

You can always make a withdawal of your real money, while having a bonus active. But you will then lose the remaining bonus. If you check your balances in My Account, you will find your withdrawable balance.

Please do not hesitate to contact us again for any further questions!

Best regards,

André
CasinoLoco/PokerLoco

 

[coxwel]

WTG! Congrats. I really like this bonussystem, will give them a shot later tonight.

Happy for you that everything´s going in your favour, enjoy the winnings!

 

[polli123]

Thx!

Got another one:

Hello Matthias!


Thank you for sending us your documents!


We can now happily confirm for you that the security check is completed and your withdrawal will be processed.


Thank you for your cooperation and for your patience!


Best regards,


--

CasinoLoco
Risk Management

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I like the bonus system and must say: The support is friendly and fast on their opening times. The documents were approved today morning. If the money comes now - i´ll update you - everything is perfect and i can only recommend this casino!

 

[Tirilej]

Great news polli.

I think we all have been a little worried.
Then I maybe should go and ask for their T&C's that I still can't seem to find

 

[polli123]

Thx

Jep, i still can´t find them. Perhaps the support can help. Would make it all more transparent for us.

 

[Tirilej]

Thx

Jep, i still can´t find them. Perhaps the support can help. Would make it all more transparent for us.

...and you will never ever again cash out from a new casino without being SURE of how it works

 

[polli123]

You get my promise, never again.

 

[noikoi]

I just won 12500€ on this site yesterday. No support during the weekends, and im not able to cash out as it gets automaticly rejected. I tried looking for the terms but i could not find them anywhere on the site. But then i googled and saw this page come up.

I am kinda worried about this:

For your protection you may only withdraw the maximum of amount of €4000 in any twenty-four hour period, €5000 per week and €20 000 per month. Considering you have submitted your necessary identification documents, we will process your withdrawal request within a maximum of 5 working days.

 

[dunover]

Right - I have too found it impossible to access T&C's from their front page or any other page for that matter!

I have, however changed the url in my browser and added 'terms' to their address and lo and behold! here they are:

You do not have permission to view link Log in or register now.

If any poster needs the terms use the above link - I agree it's pretty cr*ppy that you can't find it without being a bit creative.

 

[Tirilej]

Right - I have too found it impossible to access T&C's from their front page or any other page for that matter!

I have, however changed the url in my browser and added 'terms' to their address and lo and behold! here they are:

You do not have permission to view link Log in or register now.

If any poster needs the terms use the above link - I agree it's pretty cr*ppy that you can't find it without being a bit creative.

The link to them are posted earlier in this thread by polli, but great to see someone else that could find them. I couldn't
What's not in there is anything regarding their bonuses. Probably those rules are for the poker site and they haven't bothered with making new ones for the casino when they started it.

 

[dunover]

The link to them are posted earlier in this thread by polli, but great to see someone else that could find them. I couldn't
What's not in there is anything regarding their bonuses. Probably those rules are for the poker site and they haven't bothered with making new ones for the casino when they started it.

Yes, but I agree with you I COULDN'T find them; they only appeared when I made up my own url with a bit of guesswork. The bonus terms are easier to find.

You do not have permission to view link Log in or register now.

This link is at the bottom under 'INFORMATION' (casino bonuses.)

Be aware you can only play Netbent with the bonuses, not MG games.