Question CasinoLoco: A short bonus question

polli123

Webmaster
Hey all,

i signed up at Casinoloco today (a nice new NetEnt cashino) and had some fun with the slots.

I made a deposit of 30 and got 45 bonus on it. Start playing and won nearly 1.000 bucks on "The Wishmaster" (see the screenshot below). I was wondering about my account status which shows something like the following:

Balance: 1.004
Casino: 30
Bonus: 45
Withdrawable: 929

Jep, i played at casinos where only deposit and bonus or even just the bonus is locked until playthru is made. At Casinoloco i transferred the 929 to the main account and withdrawed it. It´s now on pending.

Did i made a mistake by this? I appreciate playing there, so does anyone made experiences over there (especially to their bonus system)?

BR,
Polli

The win:
 

Attachments

paul7388

Meister Member
MM
As their terms state all bonuses must be wagered 40x before withdrawing I would have checked with them before requesting a withdrawal.
 

Tirilej

Still a Lady
CAG
MM
Don't be so sure. The only rule there is is that you have to wager your bonus 40 times, and never bet over €5.

I would not play there. They have no T&C's and no responsible gambling options :eek2:
Not much of support either it seems like.
 

Tirilej

Still a Lady
CAG
MM
Why not, it is a swedish company behind this brand (www.netgaming.se).
There was a time when I did trust Swedish companies. I've learned my lesson and most of the spam I get these days is actually in Swedish.

The company have existed since 2005 so yes they should know what they are doing.
But why so little information? Why no normal T&C's, or can you see any when logged in?
 

Tirilej

Still a Lady
CAG
MM
Jes, here are the Terms & Conditions:

You do not have permission to view link Log in or register now.


And here is the sheet abour responsible gambling:

You do not have permission to view link Log in or register now.
Where did you find those rules? I checked everywhere in the Swedish site.
It seems like it's for poker players though since there is no mention of the casino and nothing about bonuses so you still don't know their rules.

The responsible gambling page just had a few questions you could ask yourself and an address to people who can help. I saw that too.
 

coxwel

Senior Member
PABnononaccred
MM
First of all, congrats! This would be a decent cashout, hope it all goes well.

I looked at their rules and cant find a specific answer to whether you can withdraw your "withdrawable balance" and forfeit the bonusfunds.

Have you tried to check this with their livesupport?

They send me alot of spam, and i never tried them as i always thought they wouldnt be very reputable, but thats just a feeling of mine.

Keep us updated!
 

paul7388

Meister Member
MM
As the terms clearly state you have to wager all bonus 40x before withdrawing I do not think you can just forfeit the bonus.

If that was the case then the withdrawable amount should be 959 and not 929 as the withdrawable amount would include your deposit and would just have the bonus missing.
 

polli123

Webmaster
Well the bonus page says 40x the bonus before cash in (the bonus?).
---
And it says 50x the free spins win befor withdraw.



That´s why i thought it is just related to the bonus and the deposit. On the other hand: Why should the system sy it is withdrawable and approved that withdraw to the main account if it isn´t allowed?
 

coxwel

Senior Member
PABnononaccred
MM
On the other hand: Why should the system sy it is withdrawable and approved that withdraw to the main account if it isn´t allowed?
Dont trust that, i often experienced that casinos had a cashier/bank system where it looked like your balance would be withdrawable but if their terms say you have to go through the whole wr with no exceptions this would be the base for any decisions form their side.

I would go ahead and check this with support as their bonusrules are just a few lines, leaves much room for imagination. Therefor make sure you get a solid answer that leaves no room for any speculation, in written.
 
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dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
I think the 40x bonus WR applies IF you actually use the bonus funds - did you at any time fall below half your total deposit+bonus?
Secondly, did your deposit all turn to bonus funds, or as seems likely was it stacked as cash to be played first before bonus?
If 'yes' to both the above you may be OK.
BE careful though, you just can't trust those Swedes....:D

P.S. Sorry I meant to ask if 'no' to the first and 'yes' to the second then you're OK....
 
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polli123

Webmaster
I think the 40x bonus WR applies IF you actually use the bonus funds - did you at any time fall below half your total deposit+bonus?
Secondly, did your deposit all turn to bonus funds, or as seems likely was it stacked as cash to be played first before bonus?
First, no, i got the win above and never fall below the line. Second, no it was seperatly as mentioned in my first post: So i had 4 balances: total, cash, bonus, withdrawable.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
First, no, i got the win above and never fall below the line. Second, no it was seperatly as mentioned in my first post: So i had 4 balances: total, cash, bonus, withdrawable.
Just checking - in that case I'd be confident you're OK. The bonus is forfeited (if unused) upon withdrawal.
Let us know.
 

polli123

Webmaster
I cleared my rest casino balance to zero after withdrawal.
At least, when playing with the bonus I wasn't able to transfer money to the main cashier.

Iam playing online for 14 years. Could give a kick to myself for Getting in this situation: like a beginner...

Still hope everything will works. Cause it seems to be a nice casino.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
I cleared my rest casino balance to zero after withdrawal.
At least, when playing with the bonus I wasn't able to transfer money to the main cashier.

Iam playing online for 14 years. Could give a kick to myself for Getting in this situation: like a beginner...

Still hope everything will works. Cause it seems to be a nice casino.
If I understand correctly you withdrew, it is pending and you went back and played the remaining CASH only?
Not the bonus that needs to be left in the account for forfeiture?
If you played the bonus then that almost certainly will cause problems, as you're supposed to leave it alone if you w/d.
 
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