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Question CasinoLoco: A short bonus question

Discussion in 'Online Casinos' started by polli123, Nov 15, 2014.

    Nov 15, 2014
  1. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Hey all,

    i signed up at Casinoloco today (a nice new NetEnt cashino) and had some fun with the slots.

    I made a deposit of 30 and got 45 bonus on it. Start playing and won nearly 1.000 bucks on "The Wishmaster" (see the screenshot below). I was wondering about my account status which shows something like the following:

    Balance: 1.004
    Casino: 30
    Bonus: 45
    Withdrawable: 929

    Jep, i played at casinos where only deposit and bonus or even just the bonus is locked until playthru is made. At Casinoloco i transferred the 929 to the main account and withdrawed it. It´s now on pending.

    Did i made a mistake by this? I appreciate playing there, so does anyone made experiences over there (especially to their bonus system)?

    BR,
    Polli

    The win:
     

    Attached Files:

    2 people like this.
  2. Nov 15, 2014
  3. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    As their terms state all bonuses must be wagered 40x before withdrawing I would have checked with them before requesting a withdrawal.
     
  4. Nov 15, 2014
  5. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    I checked that, but due that the system shows a withdrawable amount i guess it´s just on the bonus?
     
  6. Nov 15, 2014
  7. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Don't be so sure. The only rule there is is that you have to wager your bonus 40 times, and never bet over €5.

    I would not play there. They have no T&C's and no responsible gambling options :eek2:
    Not much of support either it seems like.
     
  8. Nov 15, 2014
  9. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Why not, it is a swedish company behind this brand (You must register/login in order to see the link.).
     
  10. Nov 15, 2014
  11. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    There was a time when I did trust Swedish companies. I've learned my lesson and most of the spam I get these days is actually in Swedish.

    The company have existed since 2005 so yes they should know what they are doing.
    But why so little information? Why no normal T&C's, or can you see any when logged in?
     
  12. Nov 15, 2014
  13. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Jes, here are the Terms & Conditions:

    You must register/login in order to see the link.

    And here is the sheet abour responsible gambling:

    You must register/login in order to see the link.
     
  14. Nov 15, 2014
  15. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    Where did you find those rules? I checked everywhere in the Swedish site.
    It seems like it's for poker players though since there is no mention of the casino and nothing about bonuses so you still don't know their rules.

    The responsible gambling page just had a few questions you could ask yourself and an address to people who can help. I saw that too.
     
  16. Nov 15, 2014
  17. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    As far as i see: 40x the bonus
    And they have an extra status "withdrawable money".

    Can´t see more info regarding my natural topic.
     
  18. Nov 15, 2014
  19. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    First of all, congrats! This would be a decent cashout, hope it all goes well.

    I looked at their rules and cant find a specific answer to whether you can withdraw your "withdrawable balance" and forfeit the bonusfunds.

    Have you tried to check this with their livesupport?

    They send me alot of spam, and i never tried them as i always thought they wouldnt be very reputable, but thats just a feeling of mine.

    Keep us updated!
     
  20. Nov 15, 2014
  21. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    As the terms clearly state you have to wager all bonus 40x before withdrawing I do not think you can just forfeit the bonus.

    If that was the case then the withdrawable amount should be 959 and not 929 as the withdrawable amount would include your deposit and would just have the bonus missing.
     
  22. Nov 15, 2014
  23. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Well the bonus page says 40x the bonus before cash in (the bonus?).
    ---
    And it says 50x the free spins win befor withdraw.



    That´s why i thought it is just related to the bonus and the deposit. On the other hand: Why should the system sy it is withdrawable and approved that withdraw to the main account if it isn´t allowed?
     
  24. Nov 15, 2014
  25. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    Dont trust that, i often experienced that casinos had a cashier/bank system where it looked like your balance would be withdrawable but if their terms say you have to go through the whole wr with no exceptions this would be the base for any decisions form their side.

    I would go ahead and check this with support as their bonusrules are just a few lines, leaves much room for imagination. Therefor make sure you get a solid answer that leaves no room for any speculation, in written.
     
    Last edited: Nov 15, 2014
  26. Nov 15, 2014
  27. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Well, damn it. :(

    Then i just can wait for the support´s answer. The bonus rules are short and let open a wide scene for interpretation. :oops:
     
  28. Nov 15, 2014
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I think the 40x bonus WR applies IF you actually use the bonus funds - did you at any time fall below half your total deposit+bonus?
    Secondly, did your deposit all turn to bonus funds, or as seems likely was it stacked as cash to be played first before bonus?
    If 'yes' to both the above you may be OK.
    BE careful though, you just can't trust those Swedes....:D

    P.S. Sorry I meant to ask if 'no' to the first and 'yes' to the second then you're OK....
     
    Last edited: Nov 15, 2014
  30. Nov 15, 2014
  31. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    First, no, i got the win above and never fall below the line. Second, no it was seperatly as mentioned in my first post: So i had 4 balances: total, cash, bonus, withdrawable.
     
  32. Nov 15, 2014
  33. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    censored
     
  34. Nov 15, 2014
  35. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Just checking - in that case I'd be confident you're OK. The bonus is forfeited (if unused) upon withdrawal.
    Let us know.
     
  36. Nov 15, 2014
  37. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    I cleared my rest casino balance to zero after withdrawal.
    At least, when playing with the bonus I wasn't able to transfer money to the main cashier.

    Iam playing online for 14 years. Could give a kick to myself for Getting in this situation: like a beginner...

    Still hope everything will works. Cause it seems to be a nice casino.
     
  38. Nov 16, 2014
  39. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    If I understand correctly you withdrew, it is pending and you went back and played the remaining CASH only?
    Not the bonus that needs to be left in the account for forfeiture?
    If you played the bonus then that almost certainly will cause problems, as you're supposed to leave it alone if you w/d.
     

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