Casino Complaint Casinoeuro no pay me 34 600EUR! :/

[MarianViesner]

I registered my account on

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on 29th of July.

In same day I made a cashout 325 euro. This cashout had status completed and my bank account was credited by this amount.

A few days later I made a deposit and I won again but it was a bigger win, something around 11 500 euro.

I wanted to make a cashout, but cash returned to my casino account balance The reason of this was my account has not been verified.

So I sent all required documents to casinoeuro support (photo of ID, photo of bill, etc..) The document's were ok, so I waited for verify my account.

At the time of verification I played a slots again and I won 34 600 euro. Casinoeuro found another problem, I made a deposits and cashouts from credit card of my friend.

I contacted a support and we're looking for a compromise. So casinoeuro support sent me an email, where they sent me a form, that my friend must filled. So he filled a form and took a photo of filled form, his ID, his bill and the photo of credit card and I sent them the photos in email.

A several days later casinoeuro blocked my account pernamently and refused any comunication with me.

Do you've some ideas, what can I do with this case?

Thank you.

 

[homerbert]

simple question, why deposit with not your card? This is instaBan.

 

[lockinlove]

3.1.10. In relation to deposits and withdrawals of funds into and from Your Member Account, You shall only use credit card and other financial instruments that are valid and lawfully belong to You.

 

[Nifty29]

3.1.10. In relation to deposits and withdrawals of funds into and from Your Member Account, You shall only use credit card and other financial instruments that are valid and lawfully belong to You.

And that's all. Folks.

What a silly thing to do....well things actually I.e. not reading the terms, and playing with someone else's card.

Sounds like the first deposit was to "test the waters" and see if they would pay, and then go for some serious money. Might not be the case here, but it's a common fraudster move.

Imo, you have no chance of winning your case....and rightly so.

 

[Bower50]

T & C's may not be pretty but you MUST READ them.You have no chance of collecting.

 

[chayton]

I think the casino was willing to give the OP the benefit of the doubt by asking for the 'friend' to send the info. The fact that the casino received the info and THEN closed the account says that something else may be going on here. JMO

 

[rshkrn]

Would have to support the casino here TBH...as much as I feel bad for your winnings gone, but that's clear fraud and there's actually no "compromise" the casino will offer you. If you did not bother to read the terms, you could have checked with the casino before depositing.

Another somewhat cleaner way to do what you did would be to create an ewallet in both your names, deposit in the right owner's name and then transfer to your account....you'd be 30K richer if you had not been impulsive....

 

[skiny]

This isn't one of those silly little casino rules that might get you bonus banned or maybe get your account closed. This is one of those silly little rules that could land you in jail if the real owner of the card doesn't say you had permission.

An online casino might not want the hassle of pursuing the matter beyond closing the account but if the casino offered a compromise and then refused after viewing the id provided by the "card owner," it's entirely likely that the casino doesn't believe the real owner of the card has made these purchases.

I can't say for certain if the casino is right but if that is the case you should consider yourself lucky that all you got was banned from a casino.

If your story really is true then you learned a lesson the hard way. Don't screw around when you're making deposits, withdrawals or taking bonuses. Play everything by the book and when things do go wrong you have a valid reason to complain.

 

[dunover]

EVERY casino will have a term, to prevent fraud and money laundering, stating that depositing cards and payment methods shall be solely in the name of the casino account holder. The casino has a requirement to check ID before £2-3k has been withdrawn, many do it sooner. You have obviously exceeded the verification limit here and now the discrepancies have come to light. You cannot expect to, nor will be paid. Nobody's fault but your own unfortunately.

 

[maxd]

FTR this was a PAB issue from October last year, my summary notes on the case included the following:

... player is linked to 8 other closed accounts ... repeated instances of using someone else's cards ... The customers deposits were refunded ... flat-out fraudsterism ....

Now this thread which is a clear violation of the Posting Rules. OP is history.

 

[Lucky Loser]

I can see why the casino did not pay. It has "possible" scam written all over it.

Lose and get your friend to chargeback for fraud - did not use, not my computer etc etc....... Win and try and collect.

Not saying this happened, but you would have to be very naive to use someone else's credit card to pay for gambling online and not expect problems.

 

[skiny]

what can I do with this case?

Same thing you did the last 8 times.