Newly Accredited CasinoCasino is now Accredited

And yet again my account is blocked for anti money laundering reasons..... every week I am asked to sent yet more documents.

Tis getting a little bit tiresome to be honest.

@L&L-Jan - whilst I appreciate your commitment to AML / responsible gambling, how many more documents does one have to submit?
 
Yet again these details I wont discuss on a forum :)

But I'm pretty sure everyting is clear for Interlog, for me and for the UKGC and any verification issue is sorted.

The unlucky event Interlog experienced last week was that a AML/EDD system went live which triggered requests to customers who were already verified :(

Happy SOW era !

Cheers guys !

Kr. Jan
 
Another site that so obviously encourages the player to reverse the withdrawl. New account and made a tidy sum, and was determined not to put it back, so as soon as I made my first withdrawl I got on to chat and asked where I verify my account as there was no where to do so.

I am told that is not needed so I went ahead with my withdrawl, 2 days later still there to be reversed it offers me as I looked to see if it had gone through.

Later the same day I see the money back in my account and I go on chat again, now they tell me my bank has declined my withdrawl?? and I need to verify my account, what a suprise! even though all along there is no where on their site to do so.

Halifax bank in 6 years of many sites and banking with them have never blocked a withdrawl, in fact they got in touch and said they had blocked a deposit from me which was actually my withdrawl amount?!?!?!?!? so the site didn't even attempt to send through my payment they put it as a deposit? and Halifax don't make mistakes like this.

Finally they send me an email needing 4 types of verification, by now I have been stupid and started spending the money....

But the point been a new accredited site shouldn't be running where you cant even verify your account till they decide you can 2 days later...just the same old site hoping you reverse and lose the lot.
 
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Just read Nabbz post for the first time above and this stood out:

"I asked what documents they needed and where to send them. Support agent told me it was not needed at this time and that I would receive a mail when it was. Why on earth would the support agent not just let me take care of the matter right there and then?"

Exactly what happened to me, and heard nothing for 2 days till they dumped my withdrawl back saying my bank had blocked it (which they hadn't).

You can't verify your documents even when you ask to, till they decide, obviously hoping you bash the lot when they block your withdrawl.

They are on my banned list.
 
Hi Johnnymcc, can you PM me your username please? Want to see what happened.

Kr. Jan
 
Same shit for me mate, please let me check and PM :)
 
Guess mine and Nabbz experience not enough for a reply, for a new customer to ask to verify their account and it not be possible and then told by live chat that its not needed at the moment, then hold onto the winnings for 2 days then send them back...lie about your bank blocking the withdrawl, THEN asking for verification scans....

This is good enough for accreditation? time to open my own rogue casino.
 
What's wrong with support Jan? Sending an offer ny email for free spins on a thunderkick game. I guess you are the only ones blocking this provider to canadians. I don't really care about that honestly. But getting told by support that he won't offer anything and that it's his supervisor's word? What the hell is he trying to do? Ruin your buisness? I don't play at casinocasino anymore exactly because of this kind of behavior. I wagered a million in your casino and you send me a wrong offer and wont honor it. Wow, its 5 dollars with a big wager.

Maybe you should talk to your staff. Next time don't send anything :) no offense
 

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