casino vulcan does not allow withdrawing the deposit

[Andrey]

Hello, I registered on the casino site. Vulkan made an initial deposit in the amount of 500 rubles, did not use bonuses, played a certain amount and decided to issue a withdrawal of funds to a bank card. For withdrawal according to the rules established on the site, she also made a deposit of 5000 rubles to activate but was refused a withdrawal of funds. I contacted the manager on this issue and received an answer that supposedly this day was an annual update and now I need to make another deposit in the same amount for withdrawal. I tried to tell the manager that I had made a deposit for this amount exactly on the day they had update and before the conclusion reread the terms and conditions if they did not change, but the manager’s answer was only to deposit more money. Again I asked about the changes in the rules, after which the manager simply closed the chat with me. After that, I went to this site from a computer, where my husband played in the same casino, the chat appeared again, but no one answered my questions. After that, I sent a letter to the support service, where they wrote to me that my account was a double of my husband's account and blocked it. The amount they refused to pay $ 1970. My husband also has problems with withdrawing funds from this casino. They refer to some kind of double deposits to activate accounts. Therefore, refuse to withdraw funds and him.

 

[dunover]

edit - changed thread prefix as you are not a rep. Vulkan do not have a rep on here anyway and are not recommended as far as I know.