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Discussion in 'Online Casinos' started by KathyK, Apr 9, 2008.

    Apr 9, 2008
  1. KathyK

    KathyK Dormant account

    Occupation:
    Administrative Assistant
    Location:
    USA
    Hi everyone! I'd like to share what just happened to me with Casino Rewards.
    On April Fool's day all of their casinos were offering a 50% deposit bonus if you made a deposit on that day which I did.

    I never received my bonus so I contacted help. They told me that those bonus offers were invitations to only certain people and it was a mistake on their part that they sent me one. They refuse to honor their mistake.

    Now on to the second problem. I had enough loyalty points to use $70 and I played through that $70 because I checked my bonus and it said zero. I played for 2 days and then when I logged back into the casino the next day my bonus balance was back to $70!! What is going on with this place?

    I am very dissapointed with them and I doubt very much that I will play at any of their casinos again.

    Thanks for listening, Kathy
     
  2. Apr 9, 2008
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Their usual level of incompetence. I got the Email, and found the message in the lobby. Deposited, but no bonus, complained, and EVENTUALLY got the bonus.
    I "accused" them of pulling this as an "April Fool Stunt", rather than it being a genuine offer. When I got the bonus, they called it an EASTER promotion:confused:

    They now seem to have had time to go through my records at Casino Action, as they have suddenly offered me THREE absolutely ENORMOUS boni, albeit at only 25%.

    It is a shame they don't have any kind of wagering promotion running as well, but I am sure that if I don't bite, they will try some tastier bait later on;)
    These offers are ALL for the former Casino Action branded casinos, except for one, Captain Cooks, where I have deposited a reasonable amount recently, but was unlucky (read "impatient" - I knew what I was SUPPOSED to be playing;), but I got lead astray by 3 card poker & lost:mad: )
     

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