Hi everyone! I'd like to share what just happened to me with Casino Rewards.
On April Fool's day all of their casinos were offering a 50% deposit bonus if you made a deposit on that day which I did.
I never received my bonus so I contacted help. They told me that those bonus offers were invitations to only certain people and it was a mistake on their part that they sent me one. They refuse to honor their mistake.
Now on to the second problem. I had enough loyalty points to use $70 and I played through that $70 because I checked my bonus and it said zero. I played for 2 days and then when I logged back into the casino the next day my bonus balance was back to $70!! What is going on with this place?
I am very dissapointed with them and I doubt very much that I will play at any of their casinos again.
Thanks for listening, Kathy
On April Fool's day all of their casinos were offering a 50% deposit bonus if you made a deposit on that day which I did.
I never received my bonus so I contacted help. They told me that those bonus offers were invitations to only certain people and it was a mistake on their part that they sent me one. They refuse to honor their mistake.
Now on to the second problem. I had enough loyalty points to use $70 and I played through that $70 because I checked my bonus and it said zero. I played for 2 days and then when I logged back into the casino the next day my bonus balance was back to $70!! What is going on with this place?
I am very dissapointed with them and I doubt very much that I will play at any of their casinos again.
Thanks for listening, Kathy