Casino Rewards loyalty points issues

[RUF_GT]

The current situation is: I have made several deposits in the last days and lost. My points are no longer locked.

 

[Nifty29]

Bencuri you are now a:

Casino Rewards Advantage Player

.....and you will be treated as such


Welcome to the club!!!

P.S. Staff CAN unlock rewards points manually because they did it for me 2years ago.

 

[Nate]

Whilst you may see VIP points available for redemption in your Casino Rewards account, these points will not be released until you demonstrate a serious intention to play, deposit & wager at the casino in accordance with the Casino´s promotional Terms & Conditions:

"In the event that the casino deems a player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the casino."

In the event that your account reflects a true desire to play, wager and risk personal funds, not solely in accordance with promotional offers, but over a period of time, the casino may, at its discretion, review your account and reverse this decision.

Please note, neither the Casino nor the Casino Support team is able to provide you with specific guidance with regard to the steps necessary to lift the suspension of points redemption.

Hi Bryan,

Is this not unethical practice from the Casino? A clear guidline is not given and players are in essence being held to ransom over accumulated points.

If "...neither the Casino nor the Casino Support team is able to provide you specific guidance....." how are players able to determine when they have deposited enough. I think this is a serious and unethical way to force repeat business.

Could you kindly give your view on this or look into the matter. Does a player need to PAB in order for this Group to be approached?

Nate

 

[maxd]

Bryan is up to his eyeballs in getting the Casinomeister Awards done. He's aware of this thread and will get to it ASAP.

 

[Nate]

Bryan is up to his eyeballs in getting the Casinomeister Awards done. He's aware of this thread and will get to it ASAP.

Thank you Max - Bryan has sent me a PM detailing this.

Nate

 

[AFlansburg]

Thank you Max - Bryan has sent me a PM detailing this.

Nate

When will a response come in regard to this rougish practice?

 

[sparkz]

WOW. Just read this thread.

Have had 2 recent withdraws at 2 casinos reward casinos.

Think I was spent something like $450 in deposits with no withdraws.

Then in the past week deposited $150 and have cashed out 2 withdraws, 1 of $520 and the other of $220.

I was actually going to redeposit as soon as the money went in because I always thought "well even if I lose I will still have CR points build up to have another go at winning something"


Now I dont think I will deposit there again as those withdraws would put me into overall profit. Just gonna wait for my money off them (any day now) and get all accounts closed

 

[vinylweatherman]

WOW. Just read this thread.

Have had 2 recent withdraws at 2 casinos reward casinos.

Think I was spent something like $450 in deposits with no withdraws.

Then in the past week deposited $150 and have cashed out 2 withdraws, 1 of $520 and the other of $220.

I was actually going to redeposit as soon as the money went in because I always thought "well even if I lose I will still have CR points build up to have another go at winning something"


Now I dont think I will deposit there again as those withdraws would put me into overall profit. Just gonna wait for my money off them (any day now) and get all accounts closed

Please tell them WHY, so they can see the EFFECT of this stupid policy. I bet they will email you some kind of "promise" that this is a load of BS, and it could be "interesting" what, exactly, they say to you in order to keep you playing, and more importantly, whether it exposes any LIES they have told other members about the whole issue.

 

[Bencuri]

Please tell them WHY, so they can see the EFFECT of this stupid policy. I bet they will email you some kind of "promise" that this is a load of BS, and it could be "interesting" what, exactly, they say to you in order to keep you playing, and more importantly, whether it exposes any LIES they have told other members about the whole issue.

But strictly only after receiving the money!

It happened to me that I won 490$ or so at Casino Action. When there was only a few $ remaining from the playthough, I asked the chat how much is left to wager, the operator congratulated me that it is soon done. In about 15 minutes I completed the WR, and just to make sure my cashout will go through, I asked the chat again if I have met the wager and can cash out now. Another person was the operator then, and she told me that I cannot withdraw!!! And why? Because of that my Reward Account is locked, and before I can withdraw my winnings from the Casino Balance, I need to prove that I have serious intentions to play. This was said after completing about 5-6000$ in wagers (and when the WR was completed). Of course I thought it is bullshit, and had a suspicion that their system thinks it differently. Fortunately the cashier didn't support this idea and everything went through. This shows how evil they are. Unfortuntaltely this time I didn't save the transcripts like in the other case, but it would be interesting to read it again surely.

 

[De Beuker]

But strictly only after receiving the money!

It happened to me that I won 490$ or so at Casino Action. When there was only a few $ remaining from the playthough, I asked the chat how much is left to wager, the operator congratulated me that it is soon done. In about 15 minutes I completed the WR, and just to make sure my cashout will go through, I asked the chat again if I have met the wager and can cash out now. Another person was the operator then, and she told me that I cannot withdraw!!! And why? Because of that my Reward Account is locked, and before I can withdraw my winnings from the Casino Balance, I need to prove that I have serious intentions to play. This was said after completing about 5-6000$ in wagers (and when the WR was completed). Of course I thought it is bullshit, and had a suspicion that their system thinks it differently. Fortunately the cashier didn't support this idea and everything went through. This shows how evil they are. Unfortuntaltely this time I didn't save the transcripts like in the other case, but it would be interesting to read it again surely.

Bloody hell, I thought only the most evil Rivals pulled this crap of having to play an undefined amount over the WR, but it looks like I was wrong.

It looks like the :notworthySpirit of the Bonus:notworthy rears its ugly head again.


The more I read about this group, the more I'm convinced I dont want to play there.
48 hours reversetime, BUT... the weekends dont count!
Just think about it, how insane THAT rule really is.
Are weekends a different breed of hours?
Get real, CR, please.

 

[Dinahnana]

WTF????

I have spent the last half hour reading this thread and I am left wondering if whomever designed the rewards program was on some mind altering drug at the time. Also I found the response to the players accusing them of being fraudsters was way out of line.
Rule no#1 in a good bussiness plan keep customers happy and they will make you rich (in casino land anywa) A casino that treats you right will earn your loyalty and you will put back your winnings over time so that casino is up.
If you flat out insult a customer by accusing them of being bonus abusers based on no evidence then you will loose that player and all the $$$ the casino stands to gain over time from that player.
IMHO this whole situation is seriously f***d up and I am glad I never joined

 

[Nate]

Thank you Max - Bryan has sent me a PM detailing this.

Nate

Hi Bryan,

Any news on this?

Thanks!

Nate

 

[sambaEah]

I see that the spam has started from these again, three emails from the CR group this morning, one for Grand Mondial, one for Casinoshare and Eurogrand, depsite me asking them about 10 times to remove me from any mailing lists where I'm being sent offers I cannot redeem.

 

[vinylweatherman]

I see that the spam has started from these again, three emails from the CR group this morning, one for Grand Mondial, one for Casinoshare and Eurogrand, depsite me asking them about 10 times to remove me from any mailing lists where I'm being sent offers I cannot redeem.

I just had a Quatro spam. The spammers didn't waste much time adding these four to their lists.

 

[felicie]

I see that the spam has started from these again, three emails from the CR group this morning, one for Grand Mondial, one for Casinoshare and Eurogrand, depsite me asking them about 10 times to remove me from any mailing lists where I'm being sent offers I cannot redeem.

Can't you remove them from your 'Contacts' or 'safe list' if your email has one? just a thought.

 

[The Dude]

...
In spite of this fact Max could do nothing, CasioRewards replied to him I am a bonus abuser, and he simply accepted it. I wonder how, based on these facts. Because of this I think PABs on this matter are useless...

Ecogra never replied to me when I wrote them about this issue, nor Khanawake.

I also asked Renée, the CasinoRewards rep here. I presented her my facts, she replied: 'The casino is not a charity fund.'

This was about a year and a half ago. I suggest you bring it up to Kahnawake if you feel this is still an issue. The bottom line is this:

18. In the event that the casino deems a player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the casino.

You were 100% aware of this term, yet you continued playing. You stated:

Now you may ask why all this is important for me. Well, after I was notified my rewards account is banned, I was disappointed, but as many of their casinos offered further good deposit bonuses, I continued playing and depositing at Casino Rewards.

That's one of the stupidest things I've heard. Obviously, you have issues at the casino group but you continue to deposit. That's a train wreck just waiting to happen. So the guy offered you a bonus in chat? People make mistakes. My recommendation would be to find someplace else to do your business.

Hi Bryan,

Is this not unethical practice from the Casino? A clear guidline is not given and players are in essence being held to ransom over accumulated points.

If "...neither the Casino nor the Casino Support team is able to provide you specific guidance....." how are players able to determine when they have deposited enough. I think this is a serious and unethical way to force repeat business.

Could you kindly give your view on this or look into the matter. Does a player need to PAB in order for this Group to be approached?

Nate

If the casino or casino support team is not able to provide you guidance, then don't play there. Either that or don't participate in their promotions or loyalty programs. You know the terms of this casino, either accept it or move on.

But they need to make this perfectly clear that they are unable to provide this information. I really don't understand why they make it an issue.

 

[sambaEah]

Either that or don't participate in their promotions or loyalty programs. You know the terms of this casino, either accept it or move on.

Is it good practice to be emailing people with bonus offers, enticing them to deposit even when someone is suspended from actually claiming them?

I'm not stupid enough to deposit anymore into this group but I can imagine someone will be hooked into a deposit after receiving an email, only to find themselves unable to claim a bonus they have been targetted for.

I still have £350 in bonus funds carried over but "suspended" for no reason except me being lucky enough to win in the past.

 

[The Dude]

Is it good practice to be emailing people with bonus offers, enticing them to deposit even when someone is suspended from actually claiming them?

Of course not. If these offers are direct offers coming from affiliates - then that's one thing. How are affiliates supposed to know if you, or anyone for that matter, are bonus banned.

But if it's coming directly from the casino, then there is an obvious problem.

 

[sambaEah]

The Grand Mondial and Casinoshare ones I've received are direct from CR.

I've got no real problem with casinos spamming me bonus offers, they are easily deleted but I take umbrage at places trying to entice me into something I cannot claim.

 

[Bencuri]

This was about a year and a half ago. I suggest you bring it up to Kahnawake if you feel this is still an issue. The bottom line is this:



You were 100% aware of this term, yet you continued playing. You stated:

Now you may ask why all this is important for me. Well, after I was notified my rewards account is banned, I was disappointed, but as many of their casinos offered further good deposit bonuses, I continued playing and depositing at Casino Rewards.

That's one of the stupidest things I've heard. Obviously, you have issues at the casino group but you continue to deposit. That's a train wreck just waiting to happen. So the guy offered you a bonus in chat? People make mistakes. My recommendation would be to find someplace else to do your business.


If the casino or casino support team is not able to provide you guidance, then don't play there. Either that or don't participate in their promotions or loyalty programs. You know the terms of this casino, either accept it or move on.

But they need to make this perfectly clear that they are unable to provide this information. I really don't understand why they make it an issue.

Brian. That rule you mention is present is several other casinos I play, and get consecutively no deposit bonus without deposit between, not 1 bonus, not 2, but even 5 or 10. This is still not a reason for banning me there, until they offer me the bonus (at Casino Rewards, I never asked, they offered it to me as well). So I think it is not difficult to understand qulickly that this rule can be interpreted subjectivly, just as you wish. Considering my experiences elsewhere, I didn't consider myself abuser on the base of this rule. And if you read the reactions in other threads started on this topic, you can read many other players were also deemed abuser on the base of this rule, and they complained about it saying nowhere else were they deemed abuser so far. Don't you think it is a bit strange then? And this answers Brian, why you make me laugh when you and Max is quoting me this rule on and on. Because you are the bosses here, but it seems in spite of you everyone notices how loosely this rule can be interpreted to use it for getting rid of unwanted players in an unfair way. Interestinly you are not interested in the several cheatings this group doesn, only this hazy rule. Well, it is very interesting from a person like you with that much expreience. Quite strange...

I tried Khanawake 3 times, they don't care.

Dear Brian, why should I be aware of the unsecureness of depositing when my it was my rewards account that was banned? A reward account that operates on a separate page. Moreover I received 3 out of 4 deposit bonuses after my ban was on, right to the casino balance, and even in the 4th case the operator said I will receive it. It is nowhere written on the casino pages that when your rewards account is locked, you won't receive the bonuses. I think if you insist on that I shouldn't have deposited because the rewards account was locked, please lobby at the casino to include this rule in their terms. Then make sure I won't make the mistake again...

You also say:'You know the terms of this casino, either accept it or move on.' Well, Brian, where are the clear rules for locking the reward account displayed? Where is the clear ratio for the deposit/bonus amount regarding the modification of the reward account status displayed? Where is it written, (that I can also prove the operator says) if you are a winning player, your rewards account will be locked? I have it saved in transcript. We are far from being presented the real terms there. And this is just another reason why I cannot accept your reasons based on that general abuser rule, because what casino it is where there are general problems with reward account statuses, maybe the second most common issue after the spamming issue, yet, they don't feel it neccessary to display the rules in detail, but only display a hazy abuser rule? That's why it is not wise to refer to that rule all the time, considering they should have been more apporpriate when writing it, when many people has problems because of this. This just proves again they use that rule unfairly, if they wouldn't, they would have already made rules more clear. But they don't, and this way they can deem anyone abuser any time, just as they wish.

Even if I am not aware, the chat operator should tell the truth.Why is the operator there if he cannot check the info? But okay, maybe he cannot, but then he should direct me to the appropriate department. He didn't do so, its his responsibility. On this base I could say in many of the PAB cases here that, okay, coold down, everyone makes mistakes. When I make a mistake in casinos where I play a non-allowed game with a bonus by accident, even just a few spins, and apologize, will they say: 'okay, everyone does mistakes'? Maybe, but not neccesarily. So why should it be only the player who has to abide strictly to the rules, and the chat operator who is there to give info, not? I would be interested that in case a Virtual Group casino would offer a fake bonus to a player in chat, and he came here to cry, would you also say: everyone makes mistakes (I mean the operator)? I think noone would declare that case an apologizeable operator mistake. I feel your reaction is a bit ridiculous Brian, considering you are the meister here.

 

[Mousey]

Ages ago, I was told, 'arr matey! Just keep on playing and depositing and the booty will be opened to ye' or some some silliness. Tried it... didn't work... I take issue with this group (and others) that see the loyalty points, or comp points, as 'bonuses' when they are earned by players depositing and playing.

You would think they have some sort of guidelines as to how much has to be deposited before the account is unlocked. Unless things have changed, they won't tell the player what the requirements are.

Now... having said all that... they can (obviously) set the rules as they see fit. They can dangle the 'we'll open your loyalty account to you after you make a few more deposits' carrot, and I can choose to ignore the carrot and not play there.

I was done with them a long, long, time ago.

 

[The Dude]

Brian. That rule you mention is present is several other casinos I play, and get consecutively no deposit bonus without deposit between, not 1 bonus, not 2, but even 5 or 10. This is still not a reason for banning me there, until they offer me the bonus (at Casino Rewards, I never asked, they offered it to me). So I think it is not difficult to understand qulickly that this rule can be interpreted subjectivly, just as you wish. Considering my experiences elsewhere, I didn't consider myself abuser on the base of this rule. And if you read the reactions in other threads started on this topic, you can read many other players were deemed abuser on the base of this rule, and they complained about it saying nowhere else where they deemed abuser so far. Don't you think it is a bit strange then? And this answers Brian, why you make me laugh when you and Max is quoting me this rule on and on. Because you are the bosses here, but it seems in spite of you everyone notices how loosely this rule can be interpreted to use it for getting rid of unwanted players in an unfair way. Interestinly you are not interested in the several cheatings this group doesn, only this hazy rule. Well, it is very interesting from a person like you with that much expreience. Quite strange...

I tried Khanawake 3 times, they don't care.

Dear Brian, ehy should I be aware of the unsecureness of depositing when my Rewards account was banned? A Reward account that operates on a separate page. Moreover I received 3 out of 4 deposit bonuses after my ban was on, and even in the 4th case the operator said I will receive it. So why should I have been aware of that? I still don't see a reason, sorry...

Even if I am not aware, the chat operator should tell the truth.Why is the operator there if he cannot check the info? But okay, maybe he cannot, but then he should direct me to the appropriate department. He didn't do so, its his responsibility. On this base I could say in many of the PAB cases here that, okay, coold down, everyone makes mistakes. When I make a mistake in casinos where I play a non-allowed game with a bonus by accident, even just a few spins, and apologize, will they say: 'okay, everyone does mistakes'? Maybe, but not neccesarily. So why should it be only the player who has to abide strictly to the rules, and the chat operator who is there to give info, not? I feel your reaction is a bit ridiculous Brian, considering you are the meister here.

My name is not Brian - but I am assuming you are addressing me

Number one - this goes back to 2008, right? You claim you have contacted Kahnawake three times, I'm guessing the last time was over a year and a half ago. But now its a major issue.

My apologies for not dedicating seemingly endless man-hours on this, but you are complaining about not getting free money (comp points) or a bonus (free money). There are no confiscated winnings involved and in my opinion, no deliberate malicious attempts to cheat you out of whatever.

I agree that there are problems here - sloppy management and or marketing. But to try to portray Max or me as do-nothings who let stuff slide, well you're dead wrong. We just have bigger fish to fry.

I'll take another look at this next week, and perhaps we can solve this major issue.

 

[Bencuri]

My name is not Brian - but I am assuming you are addressing me

Number one - this goes back to 2008, right? You claim you have contacted Kahnawake three times, I'm guessing the last time was over a year and a half ago. But now its a major issue.

My apologies for not dedicating seemingly endless man-hours on this, but you are complaining about not getting free money (comp points) or a bonus (free money). There are no confiscated winnings involved and in my opinion, no deliberate malicious attempts to cheat you out of whatever.

I agree that there are problems here - sloppy management and or marketing. But to try to portray Max or me as do-nothings who let stuff slide, well you're dead wrong. We just have bigger fish to fry.

I'll take another look at this next week, and perhaps we can solve this major issue.

Excuse me for calling you Brian there.

Well, my problem is by far not that you could achieve nothing. But never during the PAB process, and never in the corresponding threads here I felt you are on the players side, nor you or Max, but only refer to that uncertain abuser rule all the time. And this is quite strange. There were PABs, because of what you attacked rules of casinos. Like in that Rushmore case, when the player's money was confiscated for unused account. It was in the rules, yet you attacked it. So I just don't understand why you refer to this problematic, interpret-as-you-wish rule in case of CasinoRewards, then. In the Rushmore case you had a strict rule, in this one, it is not even punctually written in detail, yet you don't care. It makes me feel you are quite inconsecutive. So anyway, I am not waiting for you to get my money back, but it is not the same when you and Max make a statement about that this group is unfair, or don't care at all. Personally I feel your reactions on this issue in not satisfying, but strange.

Regarding my money: this was deposit bonus money. I have 130€ in my rewards account, 120€ of this is deposit bonus. I think it makes more sense than a free bonus. So I have reason to cry. Not as much as in case of a big winning, true, but if I deposited and lost my part of the deposit, then I think the casino should also do what it offered.

As I remember I never complained about how much you deal with the case. I also know you have bigger fishes that I guess interest you more. Here I am commenting your reactions. They are not in connection with what you do to get the money back. Only how you react, that I feel strange. But I never asked anybody about when you look into this case. So don't blame me with that I harass you with not wanting to get my money back. I also told this to Max when he requested my final closing letter for the PAB, that it is not the unsuccesfulness of it that I don't accept, but your strange statements on this matter. I feel as if they were far from what could be expected from you based on your history.

Oh, and by the way, I contacted Khanawake this winter or autumn, not one and a half a year ago.

 

[vinylweatherman]

Of course not. If these offers are direct offers coming from affiliates - then that's one thing. How are affiliates supposed to know if you, or anyone for that matter, are bonus banned.

But if it's coming directly from the casino, then there is an obvious problem.

Much of it IS coming direct, and is simply highly agressive "cross marketing". I am suddenly getting the spam for Quatro, Casino Share, etc and WAY to quick off the starting blocks for this to be down to an AFFILIATE getting hold of my email address, and starting to spam.

The issue with the locked rewards account is because the casino do NOT tell the player they are "bonus banned", but they try to TRICK the player by saying that the funds that are currently showing as locked WILL be released if they PROVE their loyalty by continuing to play WITHOUT the bonuses. The problem is that this is a LIE, and it seems no matter how much is deposited and played without bonuses to demonstrate loyalty, the rewards account STAYS locked. It seems a lure to get back at least some of the "abusive" winnings from BEFORE the system could react.

Much of what they call "abuse" is nothing more than players responding to the onslaught of cross marketing for the other 22 casinos that lands in their inbox after signing up at ONE CR casino. The player sees these offers, all addressed to them, so assumes they must be ELIGIBLE. In MOST cases however, they are NOT. Although there is a specific term that says you can't take the bonuses "back to back", much of what gets a rewards account locked is a determination of "the spirit" shown by the player towards playing the bonuses.
To avoid answering questions, CR say this is a "black box" system that works on "certain algorithms". No-one has MANUAL access to override this, and NO-ONE actually knows how these algorithms work. Hence, no-one can tell a player WHY their rewards account has been locked, nor HOW to get it unlocked, other than a very general "carry on depositing and playing to show loyalty, and maybe the account fairy will wave her magic wand and unlock your points".

I did once complain about the CR spam, and was told that although I could unsubscribe, this would ALSO unsubscribe me from the loyalty offers that are sent by the CASINO to registered players. This would happen ONLY if the sender of the spam WAS also the sender of the regular newsletters and promos, and all was on the same system. This can only mean that it is the CASINO that sends these out, rather than a random collection of rogue affiliates.
There are probably TWO sources of this spam, because there WILL be rogue affiliates, and they will be duplicating the offers sent by the casino, which is why players see so MUCH CR spam, and much of it duplicated.

This can probably be tested, and evidence gathered.

One test is for a bonus banned player to formally close all their CR accounts, and ask to be unsubscribed from the regular offers. Let them know that failure to carry this unsubscribe out will be followed by a complaint to the Kahnawake.

The CR mailers should stop, but of interest would be how much of the "spam from rogue affiliates" also stops at the same time, something which would NOT happen with spam sent by such third parties when a request is made to the casino. Affiliates just don't have this kind of access to information (or they SHOULDN'T), and all spammers have is a list of email addresses, and with no way of knowing WHO they belong to, or where they already have accounts, or where they have closed accounts and unsubscribed from the loyalty offers.

A test for a "CR Virgin" - sign up with a BRAND NEW email address to play one of the "free play money - keep your winnings" offers at just ONE casino. Play the free money, lose it, and then go away. See how fast the "rogue affiliates" get hold of this new email address, and start spamming it with offers from 22 other casinos.

 

[Bencuri]

The issue with the locked rewards account is because the casino do NOT tell the player they are "bonus banned", but they try to TRICK the player by saying that the funds that are currently showing as locked WILL be released if they PROVE their loyalty by continuing to play WITHOUT the bonuses. The problem is that this is a LIE, and it seems no matter how much is deposited and played without bonuses to demonstrate loyalty, the rewards account STAYS locked. It seems a lure to get back at least some of the "abusive" winnings from BEFORE the system could react.

And let us add that if you are a winning player, that is your total winnings will cause money loss for the casino in total, then your Reward Account will automatically be suspended. The chat operator also confirmed it, that I also saved. This thing is also not mentioned in the rules, so we are far from knowing the true rules, just as far as the correct decision making about depositing or not to is concerned.

 

[Nate]

The issue with the locked rewards account is because the casino do NOT tell the player they are "bonus banned", but they try to TRICK the player by saying that the funds that are currently showing as locked WILL be released if they PROVE their loyalty by continuing to play WITHOUT the bonuses. The problem is that this is a LIE, and it seems no matter how much is deposited and played without bonuses to demonstrate loyalty, the rewards account STAYS locked. It seems a lure to get back at least some of the "abusive" winnings from BEFORE the system could react.

This is where i have an issue with this unethical practice. I hope somebody addresses it.

Nate

 

[vinylweatherman]

And let us add that if you are a winning player, that is your total winnings will cause money loss for the casino in total, then your Reward Account will automatically be suspended. The chat operator also confirmed it, that I also saved. This thing is also not mentioned in the rules, so we are far from knowing the true rules, just as far as the correct decision making about depositing or not to is concerned.

Information available to me in an Excel spreadsheet - I can PREDICT when this is about to happen, and make damn sure my rewards account gets emptied BEFORE I make the withdrawal that triggers this.

It also means that once (well, IF) I meet this condition, I will be uninstalling CR BEFORE their system reacts, and I will NOT be falling for the "show your loyalty by playing some more....." BS

Maybe I am close, because I haven't heard a peep out of my VIP host lately, and there have been no "presents" dropped into my account.

CR casinos have Treasure Ireland, unlike most others

 

[Temperance Fox]

The same thing happens to me. This group send several promo email, they open more and new casinos, then, if you "unfortunately" have a win, and join another same group's casino, they denay your sign up .This isn't written anywhere,only nebulous explanations in chat, or the terrible reputation of "bonus abuser". I have there 200 loyalty points locked.

So pls explain to me.You say come into my house, sit at my table and eat...Then you treat me like a thief?

I see here there are many complains about this system, but not a serious answer. Is this group so powerful? So, they can go on , but without me.

 

[saladfingers]

Just to add my name to the list - my points are also suspended ($110).

I found that out AFTER accepting a personalised promotional offer which was emailed to me this morning, with my account number on it. I deposited, played, lost my money then looked for my bonus, only to be told I was barred.

Live chat told me I should have noticed in the casino's T&C when I opened my account - which was several years ago.

I feel totally ripped off, and don't plan on playing with this group again.

 

[vinylweatherman]

Just to add my name to the list - my points are also suspended ($110).

I found that out AFTER accepting a personalised promotional offer which was emailed to me this morning, with my account number on it. I deposited, played, lost my money then looked for my bonus, only to be told I was barred.

Live chat told me I should have noticed in the casino's T&C when I opened my account - which was several years ago.

I feel totally ripped off, and don't plan on playing with this group again.

Bollocks! The terms do NOT state the specific rules that govern whether & when your points get locked, nor the circumstances that will lead to them getting unlocked.

It is decided by a secret formula that even the management do not entirely understand, let alone the live chat. It is not necessarily anything to do with "bonus abuse" either.

Since you got this offer sent as a PERSONAL invite, make a complaint to Kahnawake. I did so after my points were locked as "punishment" for taking up an offer emailed to me by a "host". The result was the quiet unlocking of my points (proving it CAN be done, despite what live chat have told you).

CR later realised they made a HUGE mistake in kicking me to the curb, and I was made a VIP after two years of NOT proving my loyalty - might have had something to do with them getting me thrown in as part of the deal when they bought Aztec Riches and Phoenician from Casino Action, and saw the HUGE amount of "action" they had been missing out on.

I now have LOADS of CR accounts, and a personal VIP host, although most of these accounts started out with other groups, later to be swallowed by CR.

My continuing to play there is conditional on them NOT locking my rewards account & giving me the bullshit about "bonus abuse". I will also quit if they ever make it into the rogue pit, for fear that I will be next.

 

[Nifty29]

Just to add my name to the list - my points are also suspended ($110).

I found that out AFTER accepting a personalised promotional offer which was emailed to me this morning, with my account number on it. I deposited, played, lost my money then looked for my bonus, only to be told I was barred.

Live chat told me I should have noticed in the casino's T&C when I opened my account - which was several years ago.

I feel totally ripped off, and don't plan on playing with this group again.

I feel your pain. They are a bunch of halfwits.

BTW .... Saladfingers is the funniest cartoon I've seen in years. LOL.

 

[Bencuri]

Let me mention something that expresses very well how ridiculous what CasinoRewards is doing.

As most of you who read this thread know, my account is also suspended, and the core of the problem is, that is what Casino Rewards insist on is that crazy rule, that they can deem you abuser in case you don't show serious intention to deposit and play. Translating it to practice, I was banned accoarding to the customer service, because I used too many free bonuses. Let me mention that all these were credited to my account by the system, I received welcome letters to use them, and no rule mentioned that I can be banned in case I use multiple no deposit bonuses. Let me also mention that since I am a member, I have deposited several times, and my overall deposit amount is bigger than the bonus amount. Yet, Renéé, the representative commented it as: the casino is not a charity group. Well, it seems they are, it is only her who doesn't know it Why?

Now, the problem is, Casino Rewards and others who insist on that rule in the terms like to make it seem as if this was a general practice in casinos what Casino Rewards is doing, that is in case you use to many no deposit bonuses in consequence (that were credited by the system and not claimed by you), you can be deemed an abuser, and it is totally rightful, even if it was not you who claimed the bonus originally. I would like to open the eyes of them that fortunately this is not the general practice. Recently I played at BetCave casino. I have never deposited there, but I have already received 3 no deposit bonuses, 75$, 23$ and 75$. Every time the customer service wrote me a letter that the bonus was attached to my account, and I am welcomed to play with it. For the last bonus I managed to complete the wagering requirements, and I managed to cash out the max amount. My account is still not bonus banned, and I was not declared a bonus abuser, moreover right after my cashout was processed I was welcomed to an exclusive Freeplay promo that is practically a match bonus well over 100%. This amount was way too much than the amount of no deposit bonuses at CasinoRewards, and at BetCave I never deposited, in opposition at CasinoRewards I did several times. So it seems the way how they deem players abusers is not as general as they and their supporters try to make it seem. Anyway, BetCave was not the only one who was this generous with no deposit bonuses for me so far. Vegas Regal also did this, and also many Playtech Casinos where I play mostly, and also some RTGs. Until it is not me who claim a no deposit bonus when at the same time it is clearly written in the rules that it is not allowed, I never had problems with that. This problem had only appeared at CasinoRewards. So it seems that it cannot be accepted that they don't have proper explanation about their bonus rules because it is a general practice what they do and players should got used to it. At other places this practice is not general at all. This proves why it is so unethical what they do, because players cannot predict what they have to face if they become part of the rewards system. Anyway, by banning because of being a winning player, and thus restricting the reward points, practically means that in case you are a winning player, you get no comp, that is also an unusual practice in the online industry, too.

 

[vinylweatherman]

It just means that winning players never come back to give the casino a chance to win the money back.

If their system awards too many free chips, surely they should alter the system so that before awarding a free chip, it checks to see whether the last credit was a deposit, and if the last credit was a free chip, further free chips should not be awarded. The player would never know that a free chip was even on offer, and when they came to play, would NOT find their rewards account locked.

I also note than their cross marketing is VERY VERY AGRESSIVE INDEED, worse even than the notorious Virtual group or Cassava white labels. Worse even than Gold VIP Club. Even though I more or less have EVERY account going (most are dormant), I STILL get at least one spam a day to take a free chip, usually with a highly misleading advert claiming I have already been awarded, my email address has won, my cheque is ready to be claimed, etc....

They DELIBERATELY entrap players this way into using multiple free chips, yet they wonder why it keeps on happening, and they have to keep on blocking rewards accounts.

Renee is either very naive, or knows EXACTLY what is going on, but is not going to say as this is often seen as "commercially sensitive" because of the levels of "science" that goes into the modern marketing industry.

We have scientists in the industry that claim to have techniques that border on "mind control", and are subtle enough that only those aware of how it is done will spot the signs. "Black hat" SEO is a branch of this, tailoring sites whose only purpose in life is to push out "real" sites from the top rankings in search queries, yet designed to fool the customer into believing that what they have clicked on IS a "real" site, and not one of many designed to feed through to another site.

If you go into a supermarket and think you can smell lemons, you CAN - it is part of the science behind marketing, and is designed to make you feel comfortable on the premises, and wanting to stay. It also makes you feel "fresh", and thus likely to shop more.

With the internet, the shelves are replaced by websites, and adverts are the emails that drop into your email account - a bit like the leaflets that come through the letterbox.

Fortunately, my spam filter has learned to ditch well over 90% of the Casino Rewards spam mailers, but the odd one gets through, and the odd legitimate offer gets ditched.

I have also noticed that CR have grown lazy with their spam, as they can't even be arsed to fill in the blanks of the template with my name or my winning emal address, nor even to sign the fake cheque

 

[saladfingers]

thanks for the replies and advice. I complained to their support email address and had the usual reply.

The highlights of it were:

a) I am now considered a player who has "misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play"

and b) "We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know."

 

[saladfingers]

Well, just to complete my story...

Renee kindly offered to look into this on my behalf after seeing my post on here, but wasn't able to make any progress. And even while she was investigating it, I received another personalised email from CR offering me another bonus...

It's been a weird experience. Luring a player into making a deposit in return for a bonus, then locking the bonus account, feels like a rather unsophisticated confidence trick... And to then be accused of being a 'bonus abuser' is the icing on the cake...

So I'll be closing my CR accounts, and suggest other players are very wary of these guys

 

[vinylweatherman]

Well, just to complete my story...

Renee kindly offered to look into this on my behalf after seeing my post on here, but wasn't able to make any progress. And even while she was investigating it, I received another personalised email from CR offering me another bonus...

It's been a weird experience. Luring a player into making a deposit in return for a bonus, then locking the bonus account, feels like a rather unsophisticated confidence trick... And to then be accused of being a 'bonus abuser' is the icing on the cake...

So I'll be closing my CR accounts, and suggest other players are very wary of these guys

She is only the affiliate contact, and seems to have little influence with casino management. She doesn't even seem able to tackle the spam problem, and this IS part of her job.

 

[sparkz]

On the other field I can say I havent had a problem with them yet.

Got my CR account signed up back in January.

claimed nearly $500 of "free chips"
deposited over $3000 (most of that in the past month)
Cashed out over $4000 (again most of it in the past month with some pending)
Been given a few "high roller" chips for $50 and $20 recently


Still able to claim free bonuses fine.
I dont get much "spam" from them. I get the newsletter and maybe 1 "cheque" email a week at most.


The main dilemma with them is the fact they dont "flush" withdraws. All withdraws pend as reversible for 2 business (not weekends) days. They also are located in NZ so its bad for UK timezone when trying to chat with their payments department since it seems they are online at 6:30am (GMT) when im still asleep and by time I usually get out of bed (10:30am) they are gone home for the day and dont reply until 6:30am (GMT) the next working day.


In all fairness as well though for example you cant claim 2 bonuses in a row at an RTG... they want proof you are willing to risk money in between each free chip, likewise with other casinos that only offer the free chips when you contact them after a big loss (if you won they wouldnt give you a free chips, but if you lost they would sometimes be happy to credit 1). So being able to claim $1000 of free bonuses and then not being allowed to claim anymore unless you deposit more doesnt sound too bad


The thoughts in my previous post where I wasnt to pleased with them was soon changed after I was paid then. I got more points to redeem and thought "what the heck", got another cashout, and continued depositing

 

[jez_24]

Lol I received an email from Quatro casino, I was apparently selected as a winner ($100). The link led to a splash page (?) that had 'redeem now' with 'no deposit required' on banners that simply led me to redownload the casino. Of course there was no $100 anywhere in evidence...

I went into live chat just to see what the deal was because I'd had similar dodgy roundabout issues with CR (I won one of those unwinnable lotteries, I have never cashed out anything). He checked into my account, then the classic line "Let me explain"...

Lol so it turns out the $100 is available on my second deposit after I claim $25 or something...I didn't understand it, I barely read it, I just wanted confirmation that the email was misleading and bordeline scammy. I asked to be removed from the mailing list but I was nice about it.

Oh one last thing...it seems to me that if you don't want people to 'abuse' bonuses, then don't sanction the dispersal of bonus offers at a rate that will lead to them being abused. Quite simple really, perhaps it's just me.

 

[jez_24]

I've just noticed that little PAB symbol under my name...I guess that points to a PAB I lost (the casino changed their T&Cs in the time it took them to respond to Max's enquiry and he accepted their new T&C's as the reason I was denied winnings).

I just want to point out that this casino was Vegas Sky and since my PAB has been condemned to the Rogue pit. Sorry for the swerve off-topic

 

[Mousey]

There are four things that really bother me about the bonus ban at CR:

1. No notice is given that you are bonus banned.

2. Continued offers/promos from CR for bonuses that the player will not receive - or the bonus is placed into a locked Rewards account.

3. The 'carrot' -- i.e., "Just continue to deposit and play and access will be restored to the Rewards." (Please note that I rarely used bonuses anywhere.) No one would ever tell me how much I had to deposit for this miracle to happen. I was actually fool enough to continue depositing and playing... but I made the 'mistake' of cashing out a couple of times. Rewards account was still locked when MG totally locked USA players out this year.

4. Players comp points/$ are also locked up in that Rewards account ... not just 'bonuses'. Comp points are EARNED with play and are not a freebie. (Maybe it's because I've played at B&Ms, but this "comp points=bonus" thing at online casinos really sticks in my craw.)

I find it all rather underhanded. Want to ban me from bonuses? Fine. Just don't keep sending offers, and don't hold my 'rewards' account over my head to 'encourage' me to deposit. And don't lock up my damn comp points that I've earned.

As a US player (once upon a time) I no longer have to be concerned with this but they really NEED to be more up front with their 'secret' terms for this bonus ban for those who continue to play there.

 

[Hollygoelightly]

Casino Rewards really has to be the worst!

Casino Rewards has scammed me for the last time!!

Wished they could get banned for their practices.

 

[sparkz]

How have they "scammed" you?

have they told you to deposit and vanished it from your account?

have they told you that you are paying money for something your not getting?


If that post relates to the reward points then its been a known issue for quite some time that if you win loads they dont issue points so why did you play there when you knew this would be the case?

 

[sparkz]

Maybe I was hasty to some extent.


Had an email from them today:


Here are your Free Tickets S*****!

The Jackpot is only a lottery ticket away!

Use your lucky numbers to make your picks, then keep your fingers crossed for more free money!


Your tickets are available by clicking on the Rewards Riches box in your casino lobby (as shown).

They can be claimed through any of your CasinoRewards casino accounts.

Details for your CasinoKingdom account are below:



and guess what? even though it shows my account number clearly there I have logged into my CR account through the casino and from the web... Not a single free ticket in sight though.

 

[theg.one]

Nothing new dear Sparkz, also I have received several equal to your mail.

 

[09237653]

"free tickets" are a waste of time, if you win anything the winnings go into the (locked) loyalty bonus account.

 

[Bencuri]

Oh one last thing...it seems to me that if you don't want people to 'abuse' bonuses, then don't sanction the dispersal of bonus offers at a rate that will lead to them being abused. Quite simple really, perhaps it's just me.

It is funny that this is never a point for them when they calim you an abuser. Not even in the cases when they credit you the bonus automatically, and it is not you who claim

 

[stpetermarxxxx]

Let me mention something that expresses very well how ridiculous what CasinoRewards is doing.

As most of you who read this thread know, my account is also suspended, and the core of the problem is, that is what Casino Rewards insist on is that crazy rule, that they can deem you abuser in case you don't show serious intention to deposit and play. Translating it to practice, I was banned accoarding to the customer service, because I used too many free bonuses. Let me mention that all these were credited to my account by the system, I received welcome letters to use them, and no rule mentioned that I can be banned in case I use multiple no deposit bonuses. Let me also mention that since I am a member, I have deposited several times, and my overall deposit amount is bigger than the bonus amount. Yet, Renéé, the representative commented it as: the casino is not a charity group. Well, it seems they are, it is only her who doesn't know it Why?

Now, the problem is, Casino Rewards and others who insist on that rule in the terms like to make it seem as if this was a general practice in casinos what Casino Rewards is doing, that is in case you use to many no deposit bonuses in consequence (that were credited by the system and not claimed by you), you can be deemed an abuser, and it is totally rightful, even if it was not you who claimed the bonus originally. I would like to open the eyes of them that fortunately this is not the general practice. Recently I played at BetCave casino. I have never deposited there, but I have already received 3 no deposit bonuses, 75$, 23$ and 75$. Every time the customer service wrote me a letter that the bonus was attached to my account, and I am welcomed to play with it. For the last bonus I managed to complete the wagering requirements, and I managed to cash out the max amount. My account is still not bonus banned, and I was not declared a bonus abuser, moreover right after my cashout was processed I was welcomed to an exclusive Freeplay promo that is practically a match bonus well over 100%. This amount was way too much than the amount of no deposit bonuses at CasinoRewards, and at BetCave I never deposited, in opposition at CasinoRewards I did several times. So it seems the way how they deem players abusers is not as general as they and their supporters try to make it seem. Anyway, BetCave was not the only one who was this generous with no deposit bonuses for me so far. Vegas Regal also did this, and also many Playtech Casinos where I play mostly, and also some RTGs. Until it is not me who claim a no deposit bonus when at the same time it is clearly written in the rules that it is not allowed, I never had problems with that. This problem had only appeared at CasinoRewards. So it seems that it cannot be accepted that they don't have proper explanation about their bonus rules because it is a general practice what they do and players should got used to it. At other places this practice is not general at all. This proves why it is so unethical what they do, because players cannot predict what they have to face if they become part of the rewards system. Anyway, by banning because of being a winning player, and thus restricting the reward points, practically means that in case you are a winning player, you get no comp, that is also an unusual practice in the online industry, too.

Does anyone know the promotion this month on casino rewards code immortal romance 3 where they give away 50 free spins or 50 dollars

 

[msheke88]

Does anyone know the promotion this month on casino rewards code immortal romance 3 where they give away 50 free spins or 50 dollars

Let me know when you recieve link or code lol