Baptism by Fire - success Casino Luck is going to give a try

[QueenBee]

Everything working fine this morning

 

[CasinoLuck_Eric]

Hi threescatters,

Just to confirm; Yes you take bonuses on both sites. No problem at all

I have played at casino luck for quite a while and it has been hassle free and enjoyable (also I don't get booted from games as much there as some people seem to? Playing mostly NETENT)

To the casino luck rep I joined next casino a while ago but have never claimed a monthly bonus from them yet. Are players allowed to claim a monthly reload at both casino luck and next casino?

Cheers

 

[CasinoLuck_Eric]

I'm very glad to hear this! I got confirmed from our platform provider that something extraordinary was going on two days ago (Monday) and that this was causing these quite severe problems for some users. A fix for this was already implemented yesterday and it seems to have worked.

Everything working fine this morning

 

[brianmon]

Everything was working fine on NetEnt last night

 

[incrediblestuff]

No issues whatsoever in the past, save for a few slow spin sessions when Luck was still only running Netent, and because i find both welcome bonuses -the one in Next Casino too- so attractive i wanted to put them both on my site, so yesterday night i did my first deposit in Next, a mere 10,- and cashed out 1281,- an hour ago, and it is already in my Neteller. (Check winners screenies in a few)

Same for CasinoLuck a few months back, and there are always at least some deposit-promos going on at either site, several freespins throughout the month, so if you split your play over both casinos, which they say is fine, you are getting 2 for one

I did have two game errors in Energoonz, but that happens everywhere where i play that slot for longer then an hour: seems Play&Go haven't perfected it yet.. Not that i really care because i still play it every chance i get.

Further, no lag, error2 or disconnects, great support (Live Chat was offline but messages where responded to as quickly as if i was live chatting) and the cash out topped it all off, they will be seeing me more often for sure, and i assume it will soon be accredited!

Eric and team surely have my blessing

 

[CasinoLuck_Eric]

Thanks for this positive feedback, Incrediblestuff! It makes me happy to read and makes for a very good start to my weekend.

Awesome that you got some big wins in there too. I´m eagerly awaiting the screenshots

No issues whatsoever in the past, save for a few slow spin sessions when Luck was still only running Netent, and because i find both welcome bonuses -the one in Next Casino too- so attractive i wanted to put them both on my site, so yesterday night i did my first deposit in Next, a mere 10,- and cashed out 1281,- an hour ago, and it is already in my Neteller. (Check winners screenies in a few)

Same for CasinoLuck a few months back, and there are always at least some deposit-promos going on at either site, several freespins throughout the month, so if you split your play over both casinos, which they say is fine, you are getting 2 for one

I did have two game errors in Energoonz, but that happens everywhere where i play that slot for longer then an hour: seems Play&Go haven't perfected it yet.. Not that i really care because i still play it every chance i get.

Further, no lag, error2 or disconnects, great support (Live Chat was offline but messages where responded to as quickly as if i was live chatting) and the cash out topped it all off, they will be seeing me more often for sure, and i assume it will soon be accredited!

Eric and team surely have my blessing

 

[incrediblestuff]

Thanks for this positive feedback, Incrediblestuff! It makes me happy to read and makes for a very good start to my weekend.

Awesome that you got some big wins in there too. I´m eagerly awaiting the screenshots

Definitely made my weekend too mate!
Just posted

 

[Tropicana50]

Just joined Casino Luck and accidentally ticked the wrong bonus type and played half way through it before realising my wager was 50x instead of 20x. Sam from support replied my email right away and got it all fixed for me in just a few minutes. Really good support. Tons of slots available without any lags. May of found my new gambling home.

Looking good Casino Luck!

- T

 

[klauskunterbunt]

Great Casino!
Deposited, won and money was the next day paid in my Account.

 

[spintee]

Just signed up, received an email reply whiten 8 minutes with my £5 sign up, Quicker than most live chats at the moment

 

[suomikala87]

Took the welcome bonus yesterday. Did not have any lag or disconnects from the slots and overall had a pleasant experience. I busted out with the bonus but did manage to make a cashout with the 100 free spins and the money hit my ewallet the same day

Only issue I ran into was the fact that there is no way to track your wagering from the money won with the 100 free spins (discussed already on page five of this thread). Other than that it's a big from me.

 

[CasinoLuck_Eric]

Hi Suomikala,

Thanks for the positive feedback

Happy Easter to you and all the forum members!



p.s. Nice that you got a cashout on the free spins.

Took the welcome bonus yesterday. Did not have any lag or disconnects from the slots and overall had a pleasant experience. I busted out with the bonus but did manage to make a cashout with the 100 free spins and the money hit my ewallet the same day

Only issue I ran into was the fact that there is no way to track your wagering from the money won with the 100 free spins (discussed already on page five of this thread). Other than that it's a big from me.

 

[brianmon]

worst lag EVER tonight at casinoluck. worse than any other site i've played at, including thrills!!
I even got a new error message "out of sequence error"
If i wasn't stuck with playing through a bonus, I'd have withdrawn my balance

 

[peezo13]

worst lag EVER tonight at casinoluck. worse than any other site i've played at, including thrills!!
I even got a new error message "out of sequence error"
If i wasn't stuck with playing through a bonus, I'd have withdrawn my balance

I've had the same at guts all day, it has been truly horrific

 

[CasinoLuck_Eric]

Hi,

I'm really sorry to hear this.

This must have some temporary technical (or possibly local) issue on our platform provider's side (Everymatrix). I did some testing myself just now and I could not reproduce any errors or lag. Did this happen in a particular software or across all games? Is it back to normal for you now?

worst lag EVER tonight at casinoluck. worse than any other site i've played at, including thrills!!
I even got a new error message "out of sequence error"
If i wasn't stuck with playing through a bonus, I'd have withdrawn my balance

 

[wewewewewe]

laggggggggggg

Wanted to share this:

Had a really laggy session today on my 100freespins
No fun in playing them..

Kicked out of the netent game Jack and the Beanstak twice...
I hate being kicked out of a game suddenly, when i am in a long session..

Had one error: "game not available anymore"... a refresh and the game is still there??
Had a error concerning that my balance could not be updated?? but after a while the game continued...

Not trustfull for me at the moment, was going to deposit, but i will wait for better times... aka No lag times..

(last week had a good session at the MG games, waiting for my withdrawal to be processed...)

[seems to be lag everywhere at the NetEnt games..regardless what casino..]

 

[CasinoLuck_Eric]

Hi Atomix,

I'm sorry to hear about this. We were informed that Netent had some pretty severe server disturbance earlier today. I cant say for sure but I believe many (or all!?) casinos were affected by this. Things should be back to normal now.

Wanted to share this:

Had a really laggy session today on my 100freespins
No fun in playing them..

Kicked out of the netent game Jack and the Beanstak twice...
I hate being kicked out of a game suddenly, when i am in a long session..

Had one error: "game not available anymore"... a refresh and the game is still there??
Had a error concerning that my balance could not be updated?? but after a while the game continued...

Not trustfull for me at the moment, was going to deposit, but i will wait for better times... aka No lag times..

(last week had a good session at the MG games, waiting for my withdrawal to be processed...)

[seems to be lag everywhere at the NetEnt games..regardless what casino..]

 

[paul7388]

think it was all the netent casinos tonight as played a couple and they were hellish, tho did try casino luck for first time tonight a while ago and games were working fine then so guess problems solved

 

[spintee]

Tested a few sites and taking a while to load up, Im just deciding where to deposit

 

[MrWolf]

Out of Luck...

Quite literally. They wrote and told me they were closing my account a few days after opening. No explanation why. Has this happened to anyone else? Incidentally I refused all deposit bonuses, so bonus abuse not an issue, just had the cheek to win a few quid. To be fair, they paid quickly. Kind of felt like I was being treated like a card counter being banned in Vegas! Maybe someone should explain they've got the mathematical advantage in every single game, and they shouldn't sweat a short-term loss.

 

[Azzurri]

Quite literally. They wrote and told me they were closing my account a few days after opening. No explanation why. Has this happened to anyone else? Incidentally I refused all deposit bonuses, so bonus abuse not an issue, just had the cheek to win a few quid. To be fair, they paid quickly. Kind of felt like I was being treated like a card counter being banned in Vegas! Maybe someone should explain they've got the mathematical advantage in every single game, and they shouldn't sweat a short-term loss.

I eagerly await Eric's response on this, as if true, it's disgusting behavior. As a member who has never had a win here, this would make me close my account immediately and play elsewhere, as would I receive the same treatment once I hit my first win finally? Not the behavior of a reputable site, and likewise I would close my account with casino next also.

What's the deal here Eric?

 

[CasinoLuck_Eric]

Hi,

Please rest assured that the account closure had nothing whatsoever to do with the player winning or losing. We have been operating for many years and have lots of customers. We see countless wins and losses, big and small, every single day. None of that would make us close an account. That would not make sense and believe me, I´m the kind of person that likes things to make sense . You, and everyone else, do not need to worry about that at all.

There can come up other extremely rare situations where we´d ask a customer to part ways with us, for completely different reasons. By rare, I mean less than a handful of cases over the course of 4+ years. That is why you have never heard about it and probably never will again. We do have the right to close an account and I do not find it disgusting or in any way non-reputable, particularly when done in a fair, kind and polite manner. Trust me, we have been nothing but fair, kind and polite to the customer in question. I´m sure he can also confirm this to you, if you feel that need.

That being said, if "MrWolf" could please send me a pm, I´d be more than happy to look into this for him. Maybe someone made a mistake. It does happen...

I eagerly await Eric's response on this, as if true, it's disgusting behavior. As a member who has never had a win here, this would make me close my account immediately and play elsewhere, as would I receive the same treatment once I hit my first win finally? Not the behavior of a reputable site, and likewise I would close my account with casino next also.

What's the deal here Eric?

 

[MrWolf]

Hi,

Please rest assured that the account closure had nothing whatsoever to do with the player winning or losing. We have been operating for many years and have lots of customers. We see countless wins and losses, big and small, every single day. None of that would make us close an account. That would not make sense and believe me, I´m the kind of person that likes things to make sense . You, and everyone else, do not need to worry about that at all.

There can come up other extremely rare situations where we´d ask a customer to part ways with us, for completely different reasons. By rare, I mean less than a handful of cases over the course of 4+ years. That is why you have never heard about it and probably never will again. We do have the right to close an account and I do not find it disgusting or in any way non-reputable, particularly when done in a fair, kind and polite manner. Trust me, we have been nothing but fair, kind and polite to the customer in question. I´m sure he can also confirm this to you, if you feel that need.

That being said, if "MrWolf" could please send me a pm, I´d be more than happy to look into this for him. Maybe someone made a mistake. It does happen...

Thanks for the reply. Casino Luck have been polite and quick to pay out what they owed but I'm still puzzled why I'm one of the "handful of cases" to have their accounts closed since verified documentation/bonus abuse/charge backs aren't issues. I merely deposited and played with my own funds and withdrew when I won.

In the email telling me my account had been closed it stated: "Please do not take it personally in any way. It is nothing against you as a person. It is merely a management decision."

A bit difficult not to take it personally when I can't see that I've done anything wrong, but I respect the casino's right to choose which players they want. However a reason would have been nice, and when I replied requesting one I was told: "This is nothing against you personally and we are not accusing you of abusing bonuses or doing anything wrong at all. We appreciate that you chose our casino to register an account with and play. Please do not be alarmed or offended by our manager's decision."

The customer rep also said they would send a message to management to get a reason, but I've heard nothing since her reply on May 9. I'll dm Eric now.

 

[spintee]

Thanks for the reply. Casino Luck have been polite and quick to pay out what they owed but I'm still puzzled why I'm one of the "handful of cases" to have their accounts closed since verified documentation/bonus abuse/charge backs aren't issues. I merely deposited and played with my own funds and withdrew when I won.

In the email telling me my account had been closed it stated: "Please do not take it personally in any way. It is nothing against you as a person. It is merely a management decision."

A bit difficult not to take it personally when I can't see that I've done anything wrong, but I respect the casino's right to choose which players they want. However a reason would have been nice, and when I replied requesting one I was told: "This is nothing against you personally and we are not accusing you of abusing bonuses or doing anything wrong at all. We appreciate that you chose our casino to register an account with and play. Please do not be alarmed or offended by our manager's decision."

The customer rep also said they would send a message to management to get a reason, but I've heard nothing since her reply on May 9. I'll dm Eric now.

Ive started to make a few deposits there but now I may have to think diffrent,

From CLuck::We do have the right to close an account and I do not find it disgusting or in any way non-reputable, particularly when done in a fair,

Now I canot see how this is fair? I can see how you can get chucked out of a pub for to many beers, I would love to no the actuall reason, There must be a reason? I have signed up to thousands of sites during my time and Im a small roller and nether been kicked out. Would really like to no why

 

[paul7388]

to be fair I don't know the details so cant comment on why the casino closed the customers account, do know that I signed up years ago before they change software but never played there but on checking my account was still active tho would have thought it would have been closed, Anyway only made a small deposit of £15 last night and withdrew £150 which was in my account a couple of hours later with no problems so to me it seems a great place and I will be using it a lot from now on