Baptism by Fire - success Casino Luck is going to give a try

[The Viking]

Thanks for the reply but may i suggest you update the terms then because both the xWR and were you would never void a win is differnt to what you say here
28.2 Wagering requirements for winnings from free spins are 50x the amount won unless otherwise specified. (Please refrain from requesting any withdrawal of the bonus and any associated winnings before fully clearing the wagering requirement. Such requests will automatically forfeit the bonus and any associated winnings

Hi Viking!

Thanks for the feedback

As I wrote in an earlier post, the winnings from these 100 welcome free spins is the only bonus we cannot technically show the remaining WR for in the available bonus section. We are currently working on a feature for this though. These free spins winnings will be locked into the Netent games until the 30x WR is cleared. If you are technically able to request a withdrawal, that means the funds have been released to your casino base account and thus the WR has been cleared. You will never be put into a situation where you technically can make a withdrawal and risk losing/voiding any funds with these free spins winnings.

p.s. All other bonuses like deposit bonuses, loyalty bonuses, reload bonuses, free-cash, etc, will be visible in the "available bonus" section and will display the remaining WR updated in real time.

 

[CasinoLuck_Eric]

Thanks for spotting this, Viking.

That is from the general terms and it seems someone (oops) has missed to update them. I´ll make sure it is updated asap to reflect how things actually work now.

Thanks for the reply but may i suggest you update the terms then because both the xWR and were you would never void a win is differnt to what you say here
28.2 Wagering requirements for winnings from free spins are 50x the amount won unless otherwise specified. (Please refrain from requesting any withdrawal of the bonus and any associated winnings before fully clearing the wagering requirement. Such requests will automatically forfeit the bonus and any associated winnings

 

[CasinoLuck_Eric]

Thanks buddy Very impressive to turn 5 free spins into 2k

Just wanted to make a mention (still Next related, until Eric opens a Next thread) since it involves Eric:

The free 5 spins? well, lesson is - never poo-poo a free 5 spins. Got those up to a whopping 2k - played down to $500...but $500 is still $500 from FREE.
Minor issue with docs (hadn't realized they just expired on my last birthday, or I'd have run with the 2K, but couldn't withdraw)...but Eric has kindly locked those funds for me so I can withdraw when I update. So, thanks. Oh - and this is why the mention - besides the service? The OPPOSITE of enticing to play funds - the rep encouraged the withdraw - so kudos to Eric.

 

[paul7388]

was thinking of signing up but name rang a bell , so entered email and one of passwords id use and it logged me in, im guessing I must of signed up years ago before it changed software as see its an old mobile number , I know I never deposited but don't know if I played a bonus or not, anyway what I was going to ask eric is if I decide to play as obviously I never liked old software would I still use this account, or after all those years without depositing would it give me problems as if it is theres no point depositing , playing different casinos these days and from what I read you get good reports and its the same style casino now as im playing at other places these days

 

[CasinoLuck_Eric]

Hi paul7388,

Our casino has gone through lots of changes over the years. We only offered Netent games when we started out. Now we offer games from 8 different software providers and a brand new live casino.

It should not matter at all that your account is several years old and unused, but please PM me your username and I´ll check it out.

was thinking of signing up but name rang a bell , so entered email and one of passwords id use and it logged me in, im guessing I must of signed up years ago before it changed software as see its an old mobile number , I know I never deposited but don't know if I played a bonus or not, anyway what I was going to ask eric is if I decide to play as obviously I never liked old software would I still use this account, or after all those years without depositing would it give me problems as if it is theres no point depositing , playing different casinos these days and from what I read you get good reports and its the same style casino now as im playing at other places these days

 

[chris87]

Just joined and deposited but did not receive the welcome bonus automatically.

CS is off line so had to send a mail and now wait for the reply which is frustrating when you want to play following your deposit!!

Chris

 

[sapit222]

Ive been playing for a while on CasinoLuck & NextCasino & they are both good.
Lots of slots is a big + & they also have good seach options.
Its been a while since i made a withdrawal but at that time it took 12-24 hours to Moneybookers.

 

[Azzurri]

I signed up through an affiliate on the premise I would receive a free $5 to try out. Emailed cs about it and was told I couldn't receive it. I hate when you go through the effort to sign-up and the offer isn't honoured. Won't be depositing there anytime soon. Ever actually.

 

[dunover]

I think I missed out on the monthly reload bonus as I thought it was applied automatically at deposit stage unless you opted out of it. Can't remember if it was added or not.

 

[CasinoLuck_Eric]

Hi,

I'm sorry that you were misled by a third party site. We have no such promotion running currently and we have not given permission to any affiliate to promote such an offer at the moment. This site must have forgotten to remove a very old promotion or simply just made it up. I'd be happy if you could PM me the site url where you found this so I can let them know to stop.

I'm afraid it is hard for us to honor expired promotions or ones that never exited at all. Our support are informed about all current promotions so I cant see that they made any mistake here.

I signed up through an affiliate on the premise I would receive a free $5 to try out. Emailed cs about it and was told I couldn't receive it. I hate when you go through the effort to sign-up and the offer isn't honoured. Won't be depositing there anytime soon. Ever actually.

 

[CasinoLuck_Eric]

Hi Chris,

I hope support fixed this for you quickly, via email. The vast majority seem to get our SUB automatically without any problems at all (provided they choose it and clicked on it in the cashier). But we´ve also heard a couple of players here not getting it. I´d be happy if you could PM me your username so I can have tech look into this. If there is some technical error preventing a few users (old or new) to get the bonus, I want to fix it asap.

Other than that, I hope you had a great experience playing our games

Just joined and deposited but did not receive the welcome bonus automatically.

CS is off line so had to send a mail and now wait for the reply which is frustrating when you want to play following your deposit!!

Chris

 

[CasinoLuck_Eric]

Hi dunover,

It was added automatically, on your first dep this month. I just checked

I think I missed out on the monthly reload bonus as I thought it was applied automatically at deposit stage unless you opted out of it. Can't remember if it was added or not.

 

[dunover]

Hi dunover,

It was added automatically, on your first dep this month. I just checked

Thanks, I couldn't remember getting it, I checked my account but it doesn't seem to show bonuses just the deposits.

 

[chris87]

Hi Chris,

I hope support fixed this for you quickly, via email. The vast majority seem to get our SUB automatically without any problems at all (provided they choose it and clicked on it in the cashier). But we´ve also heard a couple of players here not getting it. I´d be happy if you could PM me your username so I can have tech look into this. If there is some technical error preventing a few users (old or new) to get the bonus, I want to fix it asap.

Other than that, I hope you had a great experience playing our games

Many thanks. I logged in later and CS was on line and sorted it for me.

Great choice of games. My luck wasn't in at first, but then recovered nicely and I've just made a withdrawal.

So a good start so far!

Chris

 

[PCJACKPOT2008]

Every slot is lagging for me tonight. Every win spin lags even more. Incredibly frustrating.

I like the huge selection of slots at CasinoLuck but i've been staying away from Every Matrix for some time and now I remember why.

 

[Nicola]

Me and the OH played at CasinoLuck tonight, excellent choice of games and the live chat facility was friendly and most helpful with adding the bonus.

Annoyingly, every game suffered a lag - even the Microgaming ones. With a £6000.00 wagering requirement on the SUB it is very frustrating @ £2.50 a spin.

A withdrawal has been requested via bank transfer as the win would take our credit card over the 'credit balance' allowed. Will keep you updated on the process but actually feel positive so far about this casino!

 

[Nate]

@ Eric,

I seem to find that the lag is somewhat alleviated if you manage to get the game into full screen mode and navigate away from the main page to 'my account'.

This is not possible at Casino Luck for some reason. Why is there no full screen mode? I do this at Next Casino and am able to get less lag.

Nate

 

[CasinoLuck_Eric]

Hi Nate,

To open a game in full screen mode, you can click a little full screen symbol (left and right arrow) in the casino lobby. It is right next to the casino provider filter buttons. If you activate this option and then start a game it will open in its own window. It works fine for me. Let me know if you cant find the option and I´ll try to explain better with a screenshot.

@ Eric,

I seem to find that the lag is somewhat alleviated if you manage to get the game into full screen mode and navigate away from the main page to 'my account'.

This is not possible at Casino Luck for some reason. Why is there no full screen mode? I do this at Next Casino and am able to get less lag.

Nate

 

[Nate]

Hi Nate,

To open a game in full screen mode, you can click a little full screen symbol (left and right arrow) in the casino lobby. It is right next to the casino provider filter buttons. If you activate this option and then start a game it will open in its own window. It works fine for me. Let me know if you cant find the option and I´ll try to explain better with a screenshot.

Ahhh - My bad - Sorry, just usually searched for a game and played - expected it to be the same as Next Casino. That's a similar setup to JetBull, but thanks for pointing it out nonetheless!

Nate

 

[Nicola]

36 hours after requesting a withdrawal and still stuck at "We see that the case is on security department."

Come on guys, I've even had to self-exclude for 72 hours as the 'roll-back button' is still visibile

 

[dunover]

36 hours after requesting a withdrawal and still stuck at "We see that the case is on security department."

Come on guys, I've even had to self-exclude for 72 hours as the 'roll-back button' is still visibile

Odd. I got paid by return. Perhaps they and Bet-at have found a common issue?

 

[CasinoLuck_Eric]

Hi Nicola,

A KYC verification at our site usually only takes a few hours. Other members here can verify that.

I hope you can accept and understand that it may take a bit longer in cases where the user does not provide the normal and standard required documents.

That being said, we did everything to push our payments provider to verify your account as fast as possible. I can gladly say that it has been completed just now. Naturally, your withdrawal has thus also been processed accordingly.

36 hours after requesting a withdrawal and still stuck at "We see that the case is on security department."

Come on guys, I've even had to self-exclude for 72 hours as the 'roll-back button' is still visibile

 

[Azzurri]

Can the rep confirm there is actually a max bet restriction on the sign-up bonus, because I can't find anything that states so in the terms? I'm sure I've read through them thoroughly.

 

[orion]

I am glad to see many members are happy with this casino.

To be frank, my experience with Luck/Next has been really awful.

I am talking about year 2013.

Lag forcing me to close / reopen the account dozens of times per session.

Customer Service really poor.

Done over 50 deposits on Next and about 12 deposits on Luck before giving up - both accounts closed forever.

Maybe the casinos management and the customer support is somewhat better now. Hope so.

 

[CasinoLuck_Eric]

Hi Orion,

Im surprised and sorry that you have had such a bad experience in the past. Most people seem to have overall good experiences with us.

I know there was a time in late 2013 where some players were experiencing quite severe problems with the games (specially games from certain game providers). Our platform provider has made many updates to the system since then and I believe it is significally better now. More large system updates are also currently in the works. Our goal is for everything to run smooth, for everyone, in every game.

Our support usually gets praise for being quick and knowledgeable. I dont think we offered a live chat at the time you were active though....

I can only ask you to give us another shot. If you PM me your username I´d be happy to see if there is anything special I can do for you.

Thanks for your feedback.

I am glad to see many members are happy with this casino.

To be frank, my experience with Luck/Next has been really awful.

I am talking about year 2013.

Lag forcing me to close / reopen the account dozens of times per session.

Customer Service really poor.

Done over 50 deposits on Next and about 12 deposits on Luck before giving up - both accounts closed forever.

Maybe the casinos management and the customer support is somewhat better now. Hope so.

 

[CasinoLuck_Eric]

Hi Azzurri,

Yes, there is a max bet of €£$ 8.50 for the SUB. You can find the terms if you click on the "Casino Welcome Bonus" on our promotions page. There is also a short info text for the bonus along with a link to the terms in the cashier, when you deposit the first time and select/claim this bonus.

Can the rep confirm there is actually a max bet restriction on the sign-up bonus, because I can't find anything that states so in the terms? I'm sure I've read through them thoroughly.

 

[Azzurri]

The irony!!

Casino Luck was very unlucky for me, lol. All comedic originality aside, I registered at Casino Luck and took the deposit bonus. Nice site, easy to navigate and use, and I didn't experience any tech issues such as lag etc as discussed in this thread. Unfortunately my funds and playing time didn't stretch very far at all, and wins, minor or major, were apparently on their lunch break whilst I was logged in. Of course this just means luck was not on my side at that time, and this doesn't mean the casino is not a good site. Usually I'll make a few deposits before forming a true opinion of a site, but due to losing my funds rather quickly, I decided to hold off on making another deposit, and after learning of it in this thread, I thought I would try the sister site Next casino, to basically get a kind of side by side comparison.

It's probably ignorant of me, but I wasn't expecting both casinos to be twin sisters. Next was basically a carbon copy of Casino Luck imo, just without the splash of green. Anyway, took the exact same bonus, only this time I had much more luck at Next, and had plenty of small and big wins to keep me playing and amused for hours. I also built up enough FPP points to redeem them for $18 as an added bonus once I lost my main balance. I'm pretty sure Casino Luck has the same reward system, but of course I didn't play long enough to accrue enough points to exchange for cash.

So from my experience, I'd say Casino Luck are worthy of passing the baptism of fire, as although my experience with them was unfortunately unlucky, it was user friendly all the same. However from a personal perspective, on this occasion I might run with first impressions and stick with Next whilst lady luck resides there. Not sure if I will ever return to Casino Luck (sorry), but I'd recommend giving them a chance if you're looking for a change, as you may have better luck than I did. I'll stick with Next casino for now, but that's only because they gave me more enjoyment for longer, so I feel I should give them more of my money in return .

 

[bruknowsbest]

My experience with this site has been grate so far, had 2 very nice withdrawal last week, and got payed one on Saturday and one on Sunday

 

[CasinoLuck_Eric]

Thanks for the feedback!

I´m always happy to hear people having good experiences with us

My experience with this site has been grate so far, had 2 very nice withdrawal last week, and got payed one on Saturday and one on Sunday

 

[Nicola]

Now my winnings have been received, have nothing bad to say about Casino Luck. Good choice of games and customer support excellent.

Have recommended a few of my friends to Casino Luck this week based on my experience.

 

[Cocochanel]

I can only recommend casino Luck and Nextcasino.

I had many god withdraws from Nextcasino, everything is fine.

But one thing I miss.....vipbonus and loyaltybonus. I think they should care more about the players who makes large deposits very often. So far I did not get anything apart from the 5 free spins now and again....

Im a vip at Slotland and Clubworld....always get free Cash.

Another thing upsets me....I have just one sherif game which I like to play, but for several days I could not load the game. Asked livechat, she didnt know. Went to Tropeziapalace and they told me it was under maintence, because I thougt it was something to do with my pc. Now Tropezia has put on front page that some of the games are up for maintence. Nice to know, instead of getting frustated as I did.

But for sure thumps up for Luck and Next

 

[CasinoLuck_Eric]

Hi Cocochanel,

Thanks for the recommend! Maybe our VIP manager has missed your account. I´ll make sure he takes a closer look and if you pm your username I´ll see to it that you are not forgotten.

We got word yesterday that Sheriff is offline for some kind of maintenance or such. I like some of these games myself so I really hope they can be back online soon. Support was informed about this today so they should be able to give more informative answers from now on.

Just out of curiosity, which is this favorite Sheriff game of yours?

I can only recommend casino Luck and Nextcasino.

I had many god withdraws from Nextcasino, everything is fine.

But one thing I miss.....vipbonus and loyaltybonus. I think they should care more about the players who makes large deposits very often. So far I did not get anything apart from the 5 free spins now and again....

Im a vip at Slotland and Clubworld....always get free Cash.

Another thing upsets me....I have just one sherif game which I like to play, but for several days I could not load the game. Asked livechat, she didnt know. Went to Tropeziapalace and they told me it was under maintence, because I thougt it was something to do with my pc. Now Tropezia has put on front page that some of the games are up for maintence. Nice to know, instead of getting frustated as I did.

But for sure thumps up for Luck and Next

 

[me_and_ed]

Just out of curiosity, which is this favorite Sheriff game of yours?

Something must be up with Sherriff or Blue Gem or whatever they call themselves, can't even access their webpage.


Sorry derail......

 

[Cocochanel]

I was told they were doing some maintence..............I surely dont hope they are closing down, because I just love to play my favorite of all games called

EXTREME.

Wonder how long it will take before they are up again. its been a few days until now....normally it takes a casino 1 day to maintane.

 

[DepositSpinLose]

thank you Eric for your quick replies and awesome service.

 

[peezo13]

Doing the monthly 50% bonus

Getting error every 1-5 spins, its absolutely dreadful

Live Chat (Anna) has been useless, not even replying to my questions when the chat connects, very poor form

 

[Cocochanel]

Same here...............its just so annoying

 

[onkel]

Add me to the list as well.. On Next though.. Everymatrix really needs to get their sh*t together

 

[QueenBee]

Me too :-(

Had the same experience.... managed to lose my deposit anyway :-( :-(

 

[randomiam]

good casino

ive liked them every since ive played there only thing that bothers me is i cant play south park and creature of the black lagoon there like other net ent sites.
the fpp bonus is good and the monthly 50% is good also would like to see it raised to 75% at least though
my payouts have always been quick with no issues a nice 5ver freebie here and there ater a loss would be nice
i only play net ent games here and there 90% of the time there's no lag
and wild water just kicked my ass a few mins ago there lol

 

[CasinoLuck_Eric]

Hi guys,

I see that some of you have been experiencing issues earlier today. I´m trying to find out the reason for this. There was a system maintenance window earlier today and I suspect this could have affected things. The maintenance is completed now.

I´ve played around with the games myself just now and couldnt reproduce any of the errors but it could of course also be localized to only affect certain regions and users .Things have been running pretty smooth lately so I hope this was/is just something temporary.

Anyway, I truly apologize to those that had problems and I promise to look further into this to see what can be improved. Most of the system part is dependant on our platform provider so that is the road I have to go here. Thanks for your patience and I wish you all a great new month!

Add me to the list as well.. On Next though.. Everymatrix really needs to get their sh*t together

 

[dunover]

Same here - 4 reloads in 20 spins on DoA and St*rb*rst. Horrible.

 

[brianmon]

still lagging VERY BADLY. and the link to the bonus t&c from the deposit page, just goes to a 'page not found' page. so i didn't take the reload bonus. which was lucky in away, because the games were torture to play

 

[CasinoLuck_Eric]

Hi brianmon,

Thanks for spotting the typo in the link. It has already been fixed. You can also find these same terms on the promotions page.

p.s. Our platform provider has been informed about the lag some are experiencing.

still lagging VERY BADLY. and the link to the bonus t&c from the deposit page, just goes to a 'page not found' page. so i didn't take the reload bonus. which was lucky in away, because the games were torture to play

 

[Respin_Ftw]

Its not like this lag is something new. Everytime someone mentions lag it is handled like its a recent issue. I avoid some casinos just cause they lag everytime....

Look at Unibet....all games play like they should. Runs perfectly.

igame> Runs smooth as it should

Thrills casino> Very fun to know if a wild is going to hit or not on CFTBL for example (irony).

Next casino> Horrible

How can this not be fixed in this day and age? Who want to know if its a winning spin or not before the reels has stopped.

This should be 1st on the priority list.

The games lag...every single time.

 

[incrediblestuff]

Just had a session no lags, one game error (disconnect), but i played Energoonz which gets stuck every now and then, which could well be my flash player, video card or connection playing up..

Those lags you describe seem to occur on all Everymatrix platforms, just browse all the threads with any of those Casinos mentioned, and you'll see that it differs per user, per Casino, but CasinoLuck, same as Guts, are running smooth 99% of the time i play there, Unibet too for that matter, but there i have had really bad lags on the WMS games...

I am not quite sure which of the providers lead the charts in terms of lags/game errors, but it seems to me that it's most often the games in the Quickfire section: i recently tried "Casino-for-me" and i had a horrible session, despite huge wins, where i had more then 30 game errors, several disconnects within 10 minutes and exactly on my favorite games too
The next day i played the remaining balance and all was fine..

I guess It's indeed top priority, but i also assume that it catches the operators by surprise, i believe most of it, is out of there hands, since most Quickfire and Everymatrix solutions are dependant on the same main servers, and since these company's are quite young, there are still teething problems.

My guess is that they are growing so rapidly, that the servers basically cant keep up, and at peak times there are lags in every Casino.
Don't pin me on it though, since i have no clue if it's all one main server, or several bulks of servers per Geo target (i,e Middle Europe, Asia, Africa, or even in a more targeted manner, so there a big gap in my knowledge, but i think i am pretty much on the mark anyway

I do feel for you, because out of experience i know those can be extremely frustrating sessions..
I would recommend trying their sister Luck (i am assuming since you mentioned Next you only tried them) just for fun, i think i saw a few people saying they did fine on Next, and bad on Luck, and the other way around too, so you never know

 

[threescatters]

I have played at casino luck for quite a while and it has been hassle free and enjoyable (also I don't get booted from games as much there as some people seem to? Playing mostly NETENT)

To the casino luck rep I joined next casino a while ago but have never claimed a monthly bonus from them yet. Are players allowed to claim a monthly reload at both casino luck and next casino?

Cheers

 

[asadzareef89]

I have played at casino luck for quite a while and it has been hassle free and enjoyable (also I don't get booted from games as much there as some people seem to? Playing mostly NETENT)

To the casino luck rep I joined next casino a while ago but have never claimed a monthly bonus from them yet. Are players allowed to claim a monthly reload at both casino luck and next casino?

Cheers

Yes they are, because i claim them both on 1st of every month and never had a problem

Also if its not done automatically, the support adds its manually pretty fast

 

[dunover]

Have tried Casino Luck and PM'd Eric.

All perfect this evening, over an hour no disconnects and about 3 or 4 laggy spins all session.

Don't forget, this issue has affected all EM sites, Guts, CL, All British - in fact every one I ever tried.

 

[threescatters]

Yes they are, because i claim them both on 1st of every month and never had a problem

Also if its not done automatically, the support adds its manually pretty fast

Thanks, would still like an Ok from the rep if its ok though!