Casino Las Vegas (Playtech) 42k of winnings confiscated!

[winbig]

Oh yea, and if they're rolling over WR from one bonus to the next, they shouldn't be offering bonuses that you can claim multiple times.

 

[XSX]

Andrewoll: any news?

 

[Rhyzz]

Whether or not his balance dropped to $0 or if he did indeed wager some of his bonus on the slots, freezing $42k from a $100 bonus is absurd. Unless the winnings are 100% attributable to the bonus then they should pay - this casino obviously has no care for business ethics. The bad press will cost them far more than $42k, if indeed they are concerned about bad press....

Makes you wonder!

 

[andrewoll]

Hi everyone and thanks for your support!
No news so far, except they ignore my emails now.
P.S. Maxd any news?
P.S.S. it's 42k GBP, around 80k USD

 

[andrewoll]

I do hope to move this screenshot to "Winner screenshots" section, not "Screen Shots that Suck!"...

 

[same_old]

oh my god, I would seriously have a heart attack when I opened the email saying " sorry to say we arent paying you", honestly how dishearting, welland truly enough to stop anyone from gambling again.

Keep your head up andrewoll, I really hope for a positive outcome for you.

 

[maxd]

Hi everyone and thanks for your support!
No news so far, except they ignore my emails now.
P.S. Maxd any news?
P.S.S. it's 42k GBP, around 80k USD

Sorry, missed your post when it first came through.

No, nothing from CLV. They haven't acknowledged my emails to them either.

CM is on the case too so don't despair just yet.

 

[andrewoll]

Maxd and everyone thanks! Let's just wait...

 

[sdaddy]

So it's been over a month. Is there any progress to report on this case? Is the casino even responding to inquiries?

 

[maxd]

I generally don't like discussing ongoing PABs in the forums but in this case there's not much "on" or "going" happening so what's the diff?

So, in a word, "no", nothing forthcoming from them, sweet FA in fact. Bryan is on the case though so it ain't over yet.

 

[sdaddy]

^ Thanks for the update. I'm sorry to hear that the casino has been so unresponsive. That doesn't make me real hopeful this case will be resolved, but kudos to Bryan for continuing to work on it. I hope he proves me wrong.

 

[sdaddy]

Since there's been no updates on this, I'm assuming the casino never changed its decision to confiscate these winnings.

Please correct me if I'm mistaken.

 

[maxd]

I believe it remains an unresolved issue.

 

[sdaddy]

I believe it remains an unresolved issue.

I'm sure you guys have tried hard, but that's very unfortunate.

I'd say if the casino refuses to pay or give a justifiable explanation of its actions, then it deserves to go on the rogue list.

 

[thelawnet]

Not in the rogue pit yet?

 

[cyprean]

Do you think Partygaming doesn't have enough money?
These casinos belong to PartyGaming.

Can anyone confirm this? I remember some time ago Party purchased a bunch of sites including Casinoking and I think Casino Las Vegas is part of the same group.

If so, Party doesn't seem to care much about it's customers whether it's directly or indirectly (as in this case) serving the customer. Player loses they win. Player wins, FU clause used and Party wins again. Shame on Party.

Not in the rogue pit yet?

In my opinion Casino Las Vegas (group) has definite rogue pit potential. There aren't much more roguish things that a casino can do than stealing players winnings and ignoring the player and the Meister.

 

[Casinomeister]

Zzzzzzzzzzzz - oops

I forgot all about this one - and the OP never reminded us.

Max and I will check once more to see what's up on this one. No response is not cool.

 

[Casinomeister]

And it looks as though the OPs emails have been bouncing since October - account expired.

And he hasn't been around for some time now.

We'll still check though, but it doesn't look like this is a legit player on the surface.

I'd be fighting tooth and nail if this was a legitimate win.

 

[sdaddy]

I take it Max's warning issued today against the casino implies that it refused once again to cooperate in this case. Please correct me if I'm mistaken.

As far as I'm concerned this is one of the most egregious cases of casino misconduct ever reported. This is a staggering sum of money (keep in mind: not 42K in dollars, but in GBP) to be confiscated without there being proper explanation.

 

[maxd]

Actually that's not quite how it happened:

The Warning was prompted by a recent PAB that they have, like all the others, refused to respond to. I brought their PAB history to B's attention and he said "book 'em!"

As to the OP's case here ... the trouble is the OP went AWOL some months ago and for the last while our emails to him simply bounce: there's bugger all we can do for the guy when he's simply dropped off the radar. Besides, it's a little suspect when there's this amount of $$$ on the table and no one trying very hard to scoop it up.

 

[yameater]

Actually that's not quite how it happened:

The Warning was prompted by a recent PAB that they have, like all the others, refused to respond to. I brought their PAB history to B's attention and he said "book 'em!"

As to the OP's case here ... the trouble is the OP went AWOL some months ago and for the last while our emails to him simply bounce: there's bugger all we can do for the guy when he's simply dropped off the radar. Besides, it's a little suspect when there's this amount of $$$ on the table and no one trying very hard to scoop it up.

I have to agree Max. Even land mines wouldn't keep from the bank's door if I had that kind of money waiting!

 

[jetset]

It's suspicious, alright - I wonder whether there was a "settlement" with an NDA one of the conditions?

But then, why would the casino not want to close this publicity - it can't be good for its (or Playtech's) reputation.

 

[Casinomeister]

It's suspicious, alright - I wonder whether there was a "settlement" with an NDA one of the conditions?

But then, why would the casino not want to close this publicity - it can't be good for its (or Playtech's) reputation.

If there were an NDA, either the casino or the player would have contacted us to let us know. This player's emails are bouncing, so what the hell?

But that's not the problem here. The problem is that this casino has not acknowledged our emails concerning the 42k - nor have they responded to Max's recent requests about the other player. I have no patience for incompetence when it comes to player support or communications. Either they respond or they don't.

They are in the rogue pit as of today. I probably won't hear a peep out of them until their affiliate manager realizes that they effed up, and they'll tell me that they need to be removed from the pit because it's bad for business.

ATTENTION AFFILIATES: IF YOU ARE PROMOTING THIS CASINO - YOU ARE PROMOTING A CASINO THAT HAS BEEN ROGUED AT CASINOMEISTER

Maybe that'll get things going.

 

[Casinomeister]

https://www.casinomeister.com/rogue-casinos/

It's a first! A Gibraltar based casino is in the rogue pit - how embarrassing!

 

[Chipeez]

ATTENTION AFFILIATES: IF YOU ARE PROMOTING THIS CASINO - YOU ARE PROMOTING A CASINO THAT HAS BEEN ROGUED AT CASINOMEISTER

Maybe that'll get things going.

Don't know if it's going to help, but pointed out this treath to them and told them it might be a good idea to respond.. Not sure if or how they will, but can't hurt to try..