1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. We have updated our Privacy Policy and Terms of Use, effective May 25, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR). Please take a look here

    Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  4. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice

Codeta New Feature: Skill ScoreTM

The Codeta Tech team has developed based on a reasearch with our table game players. A feature that no other operator has on offer, a feature that is there to help our players to become better table game players whether you are experienced or a totally new to table games...

Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Casino Extreme Lies

Discussion in 'Casino Complaints - Non-Bonus Issues' started by terrellk11, Aug 9, 2006.

    Aug 9, 2006
  1. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts
    I went to Casino Extreme after hearing about this site's claims to having instant payments when deposits are made using Neteller, I opened an account and made a deposit. I ran moderately well and was up a couple hundred bucks, so after playing for several hours requested a cashout. Per the directions on the site, I tried to contact live help after making my withdrawal request to to get my "Instant Payment". I couldn't get a hold of anyone for two hours. when I finally did get someone, I was kept online for 20 minutes before being told that I have to fill out and return a Faxback Form with my license and a utility bill. According to what's written on their form, it takes up to 3 days to process the form after it's sent back.

    They say instant payouts and no faxback forms, but it's simply not true. What they really mean is "We'll keep your money for several days and require you to complete and send in a faxback form with ID and a utility bill."
     
  2. Aug 9, 2006
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Instant

    I am afraid they are all like this. The true instant withdrawal comes after passing the initial verification hurdle. However, if they specifically state that no faxback form is needed, they should not be asking for this. This looks rather like a delaying tactic on their part as they are using a procedure taking 3 days that is not normally needed.
    Faxback forms are usually for players who have deposited with a different method to the one chosen for withdrawal.

    If they find something else to ask for in 4 days time, and you won with a bonus, I would be very worried that they are looking for a reason to void your play and return the deposit only.

    Casino Action do instant Neteller cashins, and through the software, not having to get an answer from CS. However, for a NEW player the system locks for 3 days once a new credit card is registered and used to make a deposit. It even happened to me, a Platinum VIP, when I used my usual card at my brand new Nostalgia account. I had to wait 24 long hours:eek2: to see the money, what a discrace;)
     
  4. Aug 9, 2006
  5. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Odd...and interesting

    I have been playing at Casino eXtreme for qute a while and have never had to send any fax forms that I can remember and when the instant chat wasn't available, I would e-mail support and ask for a withdrawal and have it in my account in less than 10 minutes using Neteller of course.

    Sorry to hear of your problems but I am wondering if maybe the withdrawal was for a large amount triggering the fax back forms ect or a claim on a bonus which might trigger an account review since it was your first visit??

    I usually withdraw under a $1000 without any trouble.
     
  6. Aug 9, 2006
  7. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts
    My withdrawal was only for my own deposit plus $250 in profit - hardly anything to raise any eyebrows. And the withdrawal was made using the same method (neteller) and account (mine obviously) that was used for the deposit.
     
  8. Aug 10, 2006
  9. Wilco666

    Wilco666 Dormant account

    Occupation:
    own record label
    Location:
    Utrecht, Netherlands
    It took three or four weeks for me to cash out from this place.

    -----------
    1. Request cash out
    2. Wait a few days
    3. Contact live support and ask what's up (answer: send faxback form)
    4. Wait a few days
    5. Contact live support and ask what's up (answer: we didn't receive faxback form)
    6. Re-send faxback form
    7. Wait a few days
    8. Re-send faxback form
    9. Wait a few days
    10. Re-send faxback form
    11. After one day get message that faxback form is approved
    12. Wait a few days
    13. Mail them and ask what's up (answer: Cancel pending cashout and re-request the cashout amount WITHOUT the sticky bonus money included)
    14. Request cashout
    15. Cancel pending cashout and re-request the cashout amount WITHOUT the sticky bonus money included
    16. After one minute receive the money in NETELLER
    -----------------

    I'll never play there again.
     
  10. Aug 10, 2006
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    They really need to change their terms listed on the website if they're going to act like this...The only reason they give for a faxback form being required is if you deposited via CC.
     
  12. Aug 10, 2006
  13. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    Do they have a rep on this board? If so, maybe he/she could clear this up.
     
  14. Aug 10, 2006
  15. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts
    I sent him a PM a couple hours ago. I'll post if he responds.
     
  16. Aug 10, 2006
  17. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Please do....I'd love to hear their excuse for this....

    FWIW, these are their terms for cashouts. Nowhere does it say a faxback form is required for Neteller cashouts if that's the method you used to deposit, no "We need a faxback form if you took a bonus", etc...

    It only further enforces the "instant payments" for Neteller.

     
  18. Aug 10, 2006
  19. acepedro45

    acepedro45 Dormant account

    Occupation:
    Consultant
    Location:
    Arlington, VA
    I have played extensively at Casino Extreme. There was some foolishness when I first submitted my faxback form, but after that I was extremely satisfied with their operation.
     
  20. Aug 10, 2006
  21. GemG7

    GemG7 Dormant account

    Occupation:
    .
    Location:
    US
    I've never had to send any fax back form. I think the longest I waited for a withdrawal was 15 minutes.
     
  22. Aug 10, 2006
  23. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts
    Here is the response I got this morning to my PM from yesterday:

    As I said in my response, I can't imagine what "security check" I would have failed given that (1) the deposit and withdrawal request were both made using the same Neteller account, which I have been using for more than 2 years now; and (2) I had a whopping profit of $250. I shudder to think what kind of hoops they'd put me through if I hit something big.
     
  24. Aug 10, 2006
  25. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts
    So here is the latest response from their representative here:

    No explanation for why a faxback form is being requested when their site and their advertising all say such forms aren't required - including the advertisements they have on this site in the forums. No explanation for why this seems to be quite common given the responses in this thread. No mention of the fact that someone here has an outstanding PAB regarding Extreme's failure to pay them $3k.

    The whole thing is just absurd. Great business tactics and great false advertising.
     
  26. Aug 10, 2006
  27. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Did you do something suspicious, take a bonus and not play through...etc etc...?

     
  28. Aug 10, 2006
  29. kheladi

    kheladi Dormant account

    Occupation:
    huh dont know really
    Location:
    usa
    i had withdrawl without fax back and was in few mins
     
  30. Aug 11, 2006
  31. terrellk11

    terrellk11 Dormant account

    Occupation:
    Lawyer
    Location:
    Massachusetts

    No. I played through the full amount of the WR (their cashier lets you know when you've completed it) and played all games allowed in their terms.
     
  32. Aug 11, 2006
  33. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    As for the posting on the forums regarding these issues, that is 2 postings related to our operation that serves thousands of clients weekly. You never see positive posts from all our happy players, partly because it is human nature to only compain when things are not going according to plan, and seldom to people give credit where credit is due

    I feel an analagy coming on......

    Customer: "Waiter there is a turd in my soup!"

    Waiter: "Well nobody else has complained."

    I guess shitty service is ok as long as it is not the norm, hoh hum.
     
  34. Aug 11, 2006
  35. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    Well, it's at least better than the waiter saying they wont charge you extra for it.

    Actually, I had a similar experience with Extreme. Had $20 in my neteller account, went to the casino to try their instant withdrawal and when I reached $50 I tried to cashout but this was declined although I took no bonuses. They did give me a perfectly valid reason, however, which was that my wife had taken a no-deposit bonus there some time ago and I need to send a faxback form to confirm my identity. Well heck, it's boom or bust since its only $50 and needless to say, I busted but they seem to have given a valid reason. Oh, well.
     
  36. Aug 11, 2006
  37. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Casino extreme were touting the benefits of their instant Neteller withdrawls are:

    No fax back ID docs required. (if you deposit via Neteller as you've already proved your indentity to Neteller). However, I'm thinking this may only apply to people who hold a certified Neteller account.

    Other than that, I can only conclude that extreme may hold doubt towards your true identity.
     
  38. Aug 11, 2006
  39. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I do hold a "cerified" account, and this might be the answer and if it is, as much as I like thier casino and support, this should really be posted next to the ad of instant withdrawal to certified Neteller holders.
     

Share This Page