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Casino Del Rio Experience

Discussion in 'Online Casinos' started by papasam, Jan 28, 2009.

    Jan 28, 2009
  1. papasam

    papasam Dormant account

    Occupation:
    customer support
    Location:
    Germany
    Goog day from Germany once more ! Sorry my Englisch :)

    I have some Problems with the cash out by the casino Del Rio
    I have won something (see my screenshot ) after it I have try to withdraw the money....with the paperchek.
    After 21 days my withdraw was back on my account ...also I have got any information about it , whats happened or so.....I cintakt onlinesupport but they dont knon whats happened...now a am waitingfor the answer from Casino Department after 2 days a have get nothing....If I will I make withdraw once more ....I must wait 10-26 days again without any Accuracy that I will get my money ...
    P.S. Withraw method was papercheck Express , I have play without bonus also all ok, My documents were accepted from the Casino Department for about 1 month.

    What do you think about this situation ?
    Have somebody Experience in this Casino ?
    thanks for help and have a nice day from Germany !
     
  2. Jan 30, 2009
  3. Jeff

    Jeff Dormant account

    Occupation:
    Admin
    Location:
    Germany
    Hi

    I never had any problems with Casino Del Rio.

    So good thing is you played without a bonus. So all games were allowed and there are no wagering requirements!

    How much do you want to withdraw at once? May be there is a limit?

    Is the support in german? I don't think so. Because for me ( i am german too) the support is english.
    Have you phoned the support for help? Or you can use the online support via chat.
     
  4. Jan 31, 2009
  5. Kopt

    Kopt Dormant account

    Occupation:
    s/e
    Location:
    Liege
    Anyway congrats on your great winning! [​IMG]
    I hope you will withdraw it soon.
     

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