Hello everyone and hope all is well with you all.
I have a complaint about with reference to treatment I received from Casino Cruise.
Bonus terms and being accused of having a duplicate account.
Have been online gambling over 10 years now and never came up against this one so I am asking for your advise and help on this issue.
All started when I opened my account with the casino and started playing, I took the initial bonuses and never had any luck with these. I continued playing and had made over 20 deposits when gameplay started going my way and I cashed out £500. Less than half my deposits but a start I thought.
I was made a VIP pretty quick here and as with any casino that's got to be a plus..right..
As I have mentioned before I have been doing this over 10 years, my better half also is a player and over the years we have been members of many casino at the same time and neither of us has ever had a issue raised by any casino about this. Until now that is.
I was originally accused of having a duplicate account by Casino Cruise but this was not the case as both my account and the one my wife had were opened by ourselves individually and both validated by Casino Cruise individually.
Both of us used our own bank account and cards.
After a while I question why the withdrawal was taking so long and was told it was with the financial dept.
OK I thought that means it's on its way just new terminology for getting processed.
I deposited once more and gameplay was still good and got my £50 to £400 and cashed out thinking good only £300 down and had some good gameplay so can live with that.
Got a email telling me my funds were confiscated due to having broke the bonus terms and conditions due to both my wife and I having a account with the casino and taking a bonus on our individual accounts.
It is there in the very small print that no two players using the same address, computer and IP address can take the same bonus.
If anyone on here has a crystal ball i would love to have one to.
I have no idea what anyone else is upto on our home computer and why should I. Their money and spare time is theirs to do as they please and how am I to know what gambling they are doing, gambling is a private affair to the individual.
The manager of this casino is apparently a good guy according to this site and hope this is true and he steps in to make this right.
So to finish as I feel this casino is calling me a cheat and a lair, so why after not winning on any bonus would I deposit a further 20 plus times. Also why did the casino not inform me of this condition until I tried to make a withdrawal and then let me make a further deposit.
No fair play here whatsoever.
Sorry to go on but I hate being ripped off.
I have a complaint about with reference to treatment I received from Casino Cruise.
Bonus terms and being accused of having a duplicate account.
Have been online gambling over 10 years now and never came up against this one so I am asking for your advise and help on this issue.
All started when I opened my account with the casino and started playing, I took the initial bonuses and never had any luck with these. I continued playing and had made over 20 deposits when gameplay started going my way and I cashed out £500. Less than half my deposits but a start I thought.
I was made a VIP pretty quick here and as with any casino that's got to be a plus..right..
As I have mentioned before I have been doing this over 10 years, my better half also is a player and over the years we have been members of many casino at the same time and neither of us has ever had a issue raised by any casino about this. Until now that is.
I was originally accused of having a duplicate account by Casino Cruise but this was not the case as both my account and the one my wife had were opened by ourselves individually and both validated by Casino Cruise individually.
Both of us used our own bank account and cards.
After a while I question why the withdrawal was taking so long and was told it was with the financial dept.
OK I thought that means it's on its way just new terminology for getting processed.
I deposited once more and gameplay was still good and got my £50 to £400 and cashed out thinking good only £300 down and had some good gameplay so can live with that.
Got a email telling me my funds were confiscated due to having broke the bonus terms and conditions due to both my wife and I having a account with the casino and taking a bonus on our individual accounts.
It is there in the very small print that no two players using the same address, computer and IP address can take the same bonus.
If anyone on here has a crystal ball i would love to have one to.
I have no idea what anyone else is upto on our home computer and why should I. Their money and spare time is theirs to do as they please and how am I to know what gambling they are doing, gambling is a private affair to the individual.
The manager of this casino is apparently a good guy according to this site and hope this is true and he steps in to make this right.
So to finish as I feel this casino is calling me a cheat and a lair, so why after not winning on any bonus would I deposit a further 20 plus times. Also why did the casino not inform me of this condition until I tried to make a withdrawal and then let me make a further deposit.
No fair play here whatsoever.
Sorry to go on but I hate being ripped off.