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Casino Craze...Extremely Scummy...What do u guys think...

Discussion in 'Online Casino and Poker Complaints - old section' started by Macphisto69, May 20, 2005.

    May 20, 2005
  1. Macphisto69

    Macphisto69 Dormant account

    Occupation:
    Buyer
    Location:
    Vancouver
    Last week I deposited $100 at Casino Craze, before checking out the software and decided I didn't like, so I withdrew my $100. Well one week has gone by and still I am getting the run around. Here is the email thread:

    Dear Graham,

    Thank you for your email.

    Until we confirm your documents were satisfactory or until we receive a
    readable copy of your address this process will not be completed. As you were
    informed by Larry we will be in touch by email shortly with the outcome of the
    review.

    Should you have any further questions or queries, do not hesitate to contact
    us again.

    Kind Regards,

    Paul
    --
    Casino Craze Cashier


    Quoting Hamster Dick <macphisto69@hotmail.com>:

    > Hi Larry,
    >
    > First off there is no fraud or money laundering here.
    >
    > I deposited $100 and withdrew $100.
    >
    > Second, you've already had 2+ days to review my documents. I sent you 3
    > pieces of ID. IF you can't read one, 2 is more than enough in this
    > circumstance. On a personal note, if your site is so worried about Fraud
    > etc, they should requested ID etc before deposits are made...
    >
    > I'm expecting a confirmation of withdraw of $100 with a neteller transaction
    >
    > number in the very near future.
    >
    > Please have your accounts manager contact me directly at 1-604-xxx-xxxx.
    >
    > Graham
    >
    >
    >
    > >From: Casino Craze Cashier <cashier@casinocraze.com>
    > >To: Hamster Dick <macphisto69@hotmail.com>
    > >Subject: RE: Winnings Claim - Casino Craze - 1435925
    > >Date: Thu, 19 May 2005 19:56:46 -0400
    > >
    > >Dear Graham,
    > >
    > >We have also forwarded your email to the Accounts Management and have
    > >requested them to contact you in regards on receipt of the documents.
    > >
    > >We can understand it is frustrating to be awaiting for ones withdrawal,
    > >however, we cannot overlook the verification process due to internet
    > >fraud and moneylaundering.
    > >
    > >Again, my sincere apologies should the security policy we have on place
    > >seem overpowering compared to other casinos, however this is for our
    > >and our customers protection.
    > >
    > >We will contact you via email as soon as the proof of ID has been
    > >reviewed.
    > >
    > >Regards,
    > >Larry
    > >--
    > >Casino Craze Cashier
    > >
    > >

    > >
    > > > Hello,
    > > >
    > > > I don't have access to a scanner, so the fax quality is the best I can
    > >do.
    > > >
    > > > Note you have 3 items onthe fax. Driver's License, Birth Certificate
    > >and
    > > > Car Insurance papers.
    > > >
    > > > If you can't read one, I would think 2 of 3 would suffice in proof.
    > > >
    > > > Keep in mind, this is my $100, not the casino's money. I am not
    > >claiming
    > > > any winnings here...
    > > >
    > > > I refaxed (May 19th 4:30 pm Pacific Time) a second time, but I don't
    > >think
    > > >
    > > > it will look any better. The BC drivers licence is very dark to begin
    > > > with.
    > > >
    > > > Over the last 2 years, I've played on 20+ poker sites and a few casino
    > > > sites. NONE behave in this manner...
    > > >
    > > > Graham
    > > >
    > > >
    > > >
    > > > >From: Casino Craze Cashier <cashier@casinocraze.com>
    > > > >To: Hamster Dick <macphisto69@hotmail.com>
    > > > >Subject: RE: Winnings Claim - Casino Craze - 1435925
    > > > >Date: Thu, 19 May 2005 18:48:43 -0400
    > > > >
    > > > >Dear Graham,
    > > > >
    > > > >Thank you for your email. According to the account details, the
    > >Accounts
    > > > >Management Team received your documents on May 17th. However, they
    > were
    > > > >unable to read the drivers license and re-requested it on May 18th. If
    > > > >you resent the document on the day it was requested again, we would
    > ask
    > > > >you to kindly allow until tomorrow. The Accounts Management can be
    > also
    > > > >contacted directly at This email is not visible to you..
    > > > >
    > > > >Regards,
    > > > >Larry
    > > > >--
    > > > >Casino Craze Cashier
    > > > >
    > > > >
    > > > >
    > > > >
    > > > > > Hi,
    > > > > >
    > > > > > Ok, so it's been 48 hours. I faxed my ID info to you guys, and
    > >still I
    > > > > > haven't received my original $100 i deposited...
    > > > > >
    > > > > > Once again, I deposited $100 and then cashed out since I didn't
    > like
    > > > the
    > > > > > feel of the software...
    > > > > >
    > > > > > You've wasted a lot of my time.
    > > > > >
    > > > > > Please expedite my original $100 back to my neteller account.
    > > > > >
    > > > > > Also, please give me a name of the customer service manager and
    > >their
    > > > >phone
    > > > > >
    > > > > > number. Toll Free.
    > > > > >
    > > > > > This is simply unacceptable.
    > > > > >
    > > > > >
    > > > > > Graham
    > > > > >
    > > > > >
    > > > > >
    > > > > >
    > > > > > >From: Casino Craze Cashier <cashier@casinocraze.com>
    > > > > > >To: Hamster Dick <macphisto69@hotmail.com>
    > > > > > >Subject: RE: Winnings Claim - Casino Craze - 1435925
    > > > > > >Date: Tue, 17 May 2005 15:23:28 -0400
    > > > > > >
    > > > > > >Dear Graham,
    > > > > > >
    > > > > > >Thank you for your email. We have sent a request to the relevant
    > > > >department
    > > > > >
    > > > > > >to
    > > > > > >confirm if they have received the fax sent by you today. There
    > >should
    > > > >be
    > > > > > >confirmation soon and your withdrawal request should be processed
    > > > >within
    > > > > > >24-48
    > > > > > >working hours. We will contact you via email after the withdrawal
    > >has
    > > > >been
    > > > > > >processed.
    > > > > > >If you have any further queries please do not hesitate to contact
    > >us.
    > > > > > >
    > > > > > >Kindest regards,
    > > > > > >
    > > > > > >Gearoid
    > > > > > >--
    > > > > > >Casino Craze Cashier
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > > > Fax has been sent.
    > > > > > > >
    > > > > > > >
    > > > > > > >
    > > > > > > > >From: Casino Craze Cashier <cashier@casinocraze.com>
    > > > > > > > >To: Hamster Dick <macphisto69@hotmail.com>
    > > > > > > > >Subject: RE: Winnings Claim - Casino Craze - 1435925
    > > > > > > > >Date: Tue, 17 May 2005 14:35:27 -0400
    > > > > > > > >
    > > > > > > > >Dear Graham,
    > > > > > > > >
    > > > > > > > >Thank you for your email. When dialing from Canada, please
    > >replace
    > > >
    > > > >the
    > > > > >
    > > > > > >+
    > > > > > > > >with the IDD prefix 011. You should be able to successfully
    > >send a
    > > >
    > > > >fax
    > > > > >
    > > > > > >by
    > > > > > > > >dialing 011 44 207 117 1516.
    > > > > > > > >
    > > > > > > > >We understand it may be of inconvenience to our legit customers
    >
    > >to
    > > > > > >supply
    > > > > > > > >the requested documentation, however, this is a security
    > >measure
    > > > in
    > > > > > >place
    > > > > > > > >due to increasing money laundering and internet fraud, and is
    > > > > > requested
    > > > > > > > >from every customer requesting their first ever withdrawal.
    > > > > > > > >
    > > > > > > > >Should you have any questions regarding what needs to be sent,
    > > > >please
    > > > > > >do
    > > > > > > > >not hesitate to contact us.
    > > > > > > > >
    > > > > > > > >Regards,
    > > > > > > > >Larry
    > > > > > > > >--
    > > > > > > > >Casino Craze Cashier
    > > > > > > > >
    > > > > > > > >
    > > > > > > > >Quoting Hamster Dick <macphisto69@hotmail.com>:
    > > > > > > > >
    > > > > > > > > > Hi,
    > > > > > > > > >
    > > > > > > > > > First off, I am not claiming winnings. THis is my original
    > > > >deposit.
    > > > > >
    > > > > > > So
    > > > > > > >
    > > > > > > > >you
    > > > > > > > > >
    > > > > > > > > > guys want verification on $100 money i deposited and now
    > > > >withdraw?
    > > > > > > > > >
    > > > > > > > > > Also, the fax # you provided doesn't work.
    > > > > > > > > >
    > > > > > > > > >
    > > > > > > > > > >From: This email is not visible to you.
    > > > > > > > > > >To: This email is not visible to you.
    > > > > > > > > > >Subject: RE: Winnings Claim - Casino Craze
    > > > > > > > > > >Date: Tue, 17 May 2005 13:31:55 +0100
    > > > > > > > > > >
    > > > > > > > > > >Dear Sir/Madam
    > > > > > > > > > >
    > > > > > > > > > >Casino Craze is committed to ensuring safety and security
    > >for
    > > > >all
    > > > > > > > >members.
    > > > > > > > > > >As part of an ongoing 'Know Your Customer' initiative we
    > >are
    > > > > > >required
    > > > > > > > >to
    > > > > > > > > > >request documentation from you following your request for
    > a
    > > > > > > > withdrawal.
    > > > > > > > > > >
    > > > > > > > > > >A copy of an Identification Document (Drivers License or
    > > > >Passport)
    > > > > > > > > > >
    > > > > > > > > > >A copy of bill showing your name and home address
    > > > > > > > > > >
    > > > > > > > > > >Faxes should be sent to +44 207 117 1516 and include your
    > > > >Customer
    > > > > > > > >Account
    > > > > > > > > > >Number - ensuring that copies are clear and easily read
    > >will
    > > > >assist
    > > > > >
    > > > > > >us
    > > > > > > >
    > > > > > > > >in
    > > > > > > > > > >processing your withdrawal.
    > > > > > > > > > >
    > > > > > > > > > >Documents may be sent as an email attachment - please
    > >ensure
    > > > >that
    > > > > > >your
    > > > > > > > > > >Customer Account Number is included in the subject
    > heading.
    > > > > > > > > > >
    > > > > > > > > > >All documentation is treated as private and confidential,
    > >full
    > > > > > >security
    > > > > > > >
    > > > > > > > >is
    > > > > > > > > > >applied.
    > > > > > > > > > >
    > > > > > > > > > >We apologise for any inconvenience this may cause, our
    > > > >commitment
    > > > > > >is
    > > > > > > > to
    > > > > > > > > > >quality customer service - accordingly we are required to
    > > > >ensure
    > > > > > > > >security
    > > > > > > > > > >for all our customers.
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > >Casino Craze
    > > > > > > > > > >
    > > > > > > > > > >New Member Bonus $777!
    > > > > > > > > > >
    > > > > > > > > > >James
    > > > > > > > > > >
    > > > > > > > > > >Call Us Toll-Free
    > > > > > > > > > >
    > > > > > > > > > >US 866-429-9274
    > > > > > > > > > >
    > > > > > > > > > >UK 0800-028-6606
    > > > > > > > > > >
    > > > > > > > > > >Int +353-1-489-5140
    > > > > > > > > > >
    > > > > > > > > > >-----Original Message-----
    > > > > > > > > > >From: CasinoCraze Cashier
    > > > > > > > > > >Sent: 16 May 2005 19:42
    > > > > > > > > > >To: Casino Craze Refund
    > > > > > > > > > >Subject: Winnings Claim - Casino Craze
    > > > > > > > > > >
    > > > > > > > > > >
    > > > > > > > > > >Name: Graham
    > > > > > > > > > >ID number:
    > > > > > > > > > >Email:
    > > > > > > > > > >Amount: 100.00
    > > > > > > > > > >Withdrawal method: NETeller
    > > > > > > > > > >Note:
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  2. May 20, 2005
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Sounds as if you are being given the runaround, alright - this looks like standard CSR stalling to me.

    Casino Craze is Boss-powered and owned by an outfit registered in the BVI called Penny Lane Holdings - Fast Poker.com belongs to them as well.

    I would advise these clowns that you are going to contact Boss and Webdollar regarding this unreasonable delay over $100 - that should have the desired effect.

    If not post here and I'll see if I can assist.
     
  4. May 20, 2005
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I think 'Scummy' is far too polite.
    They make you jump through hoops to get your own money back?
    Money laundering with just 100 bucks? :what:
    Give me a break!

    BTW, this was the casino with the 'Silly' T&C's in my post 'Silly bonus of the month - May' - so I guess I should not be surprized...

    Hope you get paid soon.
     
  6. May 20, 2005
  7. DealerBusts

    DealerBusts Dormant account

    Location:
    UK
    Only played there once but from the way that they dealt with my problem, I had no doubt that the customer's interests were not high on their priority list.
     
  8. May 20, 2005
  9. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    to much

    Another online casino delaying payment. Gee what a shocker! And what makes it really sad is that it is your own money! The things these online casinos pull these days. Stall, Stall, STALL!!!! How sad.... :(
     
  10. May 20, 2005
  11. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    I had only heard good things about them, but this is ridiculous.

    There are some strict rules about money laundering, and that is how it should be - this is the excuse the DOJ is using to crack down on the industry in every way it can.

    But $100? Paleeeeese! :eek2: That is just plain silly!
     
  12. May 20, 2005
  13. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    hamster dick- LMFAO!!
     
  14. May 20, 2005
  15. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    They whine and whine about security and fraud prevention just like every other internet casino but the stupidly hypocritical bit is they only ask for ID when you withdraw. They're happy to take money of children or money launderers but a bit mffed when a genuine customer wants his money back.
     
  16. May 20, 2005
  17. Macphisto69

    Macphisto69 Dormant account

    Occupation:
    Buyer
    Location:
    Vancouver
    No Response! Please assist Jetset...

    Jetset, if you could contact them that would be much appreciated.

    I actually sent two emails this morning asking for a response and nothing so far.

    ALso, I faxed for the third time, a Lighter version of my BC Drivers License.

    THey already have my Birth Certificate and Car Insurance Papers.
     
  18. May 20, 2005
  19. Macphisto69

    Macphisto69 Dormant account

    Occupation:
    Buyer
    Location:
    Vancouver
    Latest Reply...after faxing a third time and emailing twice

    This is to inform you that we have requested the Accounts Management to
    contact you regarding the fax you sent containing your drivers license
    as we do not have access to the faxed documents. You should receive a
    reply either tonight or tomorrow morning British Standard Time.

    Regards,
    Larry
    --
    Casino Craze Cashier
     
  20. May 21, 2005
  21. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    email me at guru@casinoguru and I will look into it for you.
    Cheers
     
  22. May 21, 2005
  23. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Any further developments since this, Macphisto?
     
  24. May 21, 2005
  25. BCarlisle

    BCarlisle Dormant account

    Occupation:
    retail sales
    Location:
    Adelaide
    Thanks for the heads up. Another casino to avoid. I sure hate stalling casinos.
     
  26. May 21, 2005
  27. Macphisto69

    Macphisto69 Dormant account

    Occupation:
    Buyer
    Location:
    Vancouver
    No Development since last post.

    I haven't received a response as of 3:37 am, May 21, Pacific Time.

    Thanks for your support so far everyone!
     
  28. May 21, 2005
  29. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Boss head office nudged again on this, but I don't think they work weekends. Keep us posted and I'll chase it again Monday.
     
  30. May 23, 2005
  31. Macphisto69

    Macphisto69 Dormant account

    Occupation:
    Buyer
    Location:
    Vancouver
    Wow! I Got My $100 Back!!!!!!!!!!!

    IT'S A MIRACLE!

    After 9 days of waiting, 9 days of begging, 9 days of headaches, 9 days of endless email trails, 9 days of stalling, 9 days of being jerked around, 3 faxes with 3 pieces of ID, Casino Crazy gave me my $100 back!

    Thanks to Casinoguru and Jetset for their assistance...

    I'm 100% sure, without their help, I'd still be getting the run around by the Craze!

    These guys are the biggest joke I've encountered on the Net in nearly 2 years of poker/casino playing.

    My suggestion for anyone looking for a new Casino Online to play at, try Casino On Net or the Fortune Lounge. Better yet, learn poker and avoid these online casinos in general...

    Cheers,

    Mac
     
  32. May 23, 2005
  33. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Glad to hear you have been paid, MacPhisto - it should never have come to this pass in the first place.
     
  34. May 23, 2005
  35. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Very glad to hear you got paid. What a ridiculous run-around though. :(

    Mind you, you must have been a little CRAZY to have deposited there in the first place, if it was your first deposit for a 100% sign-up bonus. They have a 50x WR on this = nearly the worst of all Boss Media casino's, and something no-one should ever commit themselves too!

    Good luck (and read the T&C's first :rolleyes: ) in the future! :thumbsup:
     
    Last edited: May 23, 2005
  36. May 24, 2005
  37. Macphisto69

    Macphisto69 Dormant account

    Occupation:
    Buyer
    Location:
    Vancouver
    $100 Bonus Credited To My Account

    After all the stalling and BS, Casino Craze decided to give me $100 bonus credit, after I received my $100 withdrawal.

    It was thoughtful,...but something along the lines of a husband beating his wife, then the next day saying he's sorry and loves her...


    Sorry, not good enough...the damage was done...

    Just the way I see it.

    Cheers,

    Mac
     
  38. May 24, 2005
  39. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    More great news!
    Now all you have to do is simply wager $5,000 without losing more than $100 and you'll be compensated for the earlier BS! :D
    Good luck again! (You're gonna need it!)
     

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