So i was going to post this up in affiliates but because i'm not a webmaster i can't post up there, plus it might be more at home here.
I signed up to Casino.com through Quidco (A cashback site) as they were offering cashback for new signups and deposits.
The signup was completed on the 18th of April 2015 and the deposit and wagering requirements met to receive the cashback. however, Casino.com mass-declined all of quidco's members cashback. I was sent an email saying my cashback had been declined and that they were investigating the issue with casino.com
Fast forward to now and no result has been reached, i have reached out to the rep on the forum to no avail and Quidco keep coming back telling me that "it's being investigated". I managed to put in a complaint with quidco and got the following response.
I feel like i've gone down every avenue i can think of to no avail. If anyone can assist me, i'd be very appreciative.
I signed up to Casino.com through Quidco (A cashback site) as they were offering cashback for new signups and deposits.
The signup was completed on the 18th of April 2015 and the deposit and wagering requirements met to receive the cashback. however, Casino.com mass-declined all of quidco's members cashback. I was sent an email saying my cashback had been declined and that they were investigating the issue with casino.com
Fast forward to now and no result has been reached, i have reached out to the rep on the forum to no avail and Quidco keep coming back telling me that "it's being investigated". I managed to put in a complaint with quidco and got the following response.
"The clients team have been working actively to try and resolve this widespread issue that has affected a number of our members with regards to transactions with Casino.com as there is a large amount of cashback currently outstanding and we are trying our best to ensure that you are paid this outstanding cashback.
We have now established through correspondence that the network rather than the retailer directly is to blame for the outstanding cashback, we are working actively to get the network to pay this cashback as soon as possible through our own channels. We are now chasing this outstanding cashback from the network and we expect them to take full liability.
The clients team will continue to try and obtain the full amount of cashback from the network and soon as we have any updates for you we will be in touch.
I am sorry that we aren't able to provide a positive resolution for you at this stage."
We have now established through correspondence that the network rather than the retailer directly is to blame for the outstanding cashback, we are working actively to get the network to pay this cashback as soon as possible through our own channels. We are now chasing this outstanding cashback from the network and we expect them to take full liability.
The clients team will continue to try and obtain the full amount of cashback from the network and soon as we have any updates for you we will be in touch.
I am sorry that we aren't able to provide a positive resolution for you at this stage."
I feel like i've gone down every avenue i can think of to no avail. If anyone can assist me, i'd be very appreciative.