I PAB about Casino Club a while back - I know it's not advisable to talk about it on here while that's still going on, but the scenario has changed so much, I would really have to PAB again and I'm fairly confident this can be sorted.
To outline - I signed up, received the 100 Euro bonus and thought I would try out a new strategy. Ladbrokes mailed me a strategy card (can't be unlawful or anything like that as it was given out by another casino, and it's not a bot or anything that plays for you). I used this, probably played for around three hours, at the end up 50 Euro, nothing stunning but suggests it may work. Anyway, I got kicked out of the software, tried to log back in and it says my account is locked. Send a few emails to support, no reply. Finally get an email from security asking for ID etc. Thought it a bit odd that a casino would block your account for this reason, but I gave them what they wanted. Account still locked five days later.
Following this, I finally get through to support by telephone. Told that they weren't allowed to talk to me, and then hung up. After many many calls, I get put through to a manager. He reads what sounded like a statement - I have been using a bot, because I played for too long, my deposit would be refunded, my account locked and I was never welcome again. It was a lie, but acceptable to me, so long as I got my deposit back.
I waited two weeks, still hadn't received it so emailed the manager. All credit to her, she replied back very quickly. The emphasis was, I must have been using a bot because I was only betting 1 Euro hands. I kindly reminded her that I do not have to explain my betting patterns, and if the casino doesn't want players to bet small amounts, they shouldn't give them the option.
Now for the fun part. Being a lawyer, it came to me that the email requesting ID was a falsity, because the decision had already been made that I was cheating. Therefore, aside from why they actually did want it, this is a simple case for invasion of privacy, along with deception and defamation, which I could have had them for earlier on.
I emailed back outlining this, but making it clear that this was rather petty, I have no desire to sue them, I just wanted everything back to normal so I could continue playing.
Finally, I was emailed back today saying that my account was reopened and I was warmly welcomed back. BUT, no surprise, my account balance was zero. Here's where your input would be helpful.
Surely if my account is open once again, they have accepted, finally, that I wasn't cheating. I can't imagine they would do so if they thought I had been using a bot. But the question is, where has my money gone?
I know it's long winded, and sounds like a soap opera, but any ideas anyone has would be interesting. It's gone from the stage of being banned and getting my money back, to being welcome but the money would be kept!
Thanks all
To outline - I signed up, received the 100 Euro bonus and thought I would try out a new strategy. Ladbrokes mailed me a strategy card (can't be unlawful or anything like that as it was given out by another casino, and it's not a bot or anything that plays for you). I used this, probably played for around three hours, at the end up 50 Euro, nothing stunning but suggests it may work. Anyway, I got kicked out of the software, tried to log back in and it says my account is locked. Send a few emails to support, no reply. Finally get an email from security asking for ID etc. Thought it a bit odd that a casino would block your account for this reason, but I gave them what they wanted. Account still locked five days later.
Following this, I finally get through to support by telephone. Told that they weren't allowed to talk to me, and then hung up. After many many calls, I get put through to a manager. He reads what sounded like a statement - I have been using a bot, because I played for too long, my deposit would be refunded, my account locked and I was never welcome again. It was a lie, but acceptable to me, so long as I got my deposit back.
I waited two weeks, still hadn't received it so emailed the manager. All credit to her, she replied back very quickly. The emphasis was, I must have been using a bot because I was only betting 1 Euro hands. I kindly reminded her that I do not have to explain my betting patterns, and if the casino doesn't want players to bet small amounts, they shouldn't give them the option.
Now for the fun part. Being a lawyer, it came to me that the email requesting ID was a falsity, because the decision had already been made that I was cheating. Therefore, aside from why they actually did want it, this is a simple case for invasion of privacy, along with deception and defamation, which I could have had them for earlier on.
I emailed back outlining this, but making it clear that this was rather petty, I have no desire to sue them, I just wanted everything back to normal so I could continue playing.
Finally, I was emailed back today saying that my account was reopened and I was warmly welcomed back. BUT, no surprise, my account balance was zero. Here's where your input would be helpful.
Surely if my account is open once again, they have accepted, finally, that I wasn't cheating. I can't imagine they would do so if they thought I had been using a bot. But the question is, where has my money gone?
I know it's long winded, and sounds like a soap opera, but any ideas anyone has would be interesting. It's gone from the stage of being banned and getting my money back, to being welcome but the money would be kept!
Thanks all
