Baptism by Fire Cashmio is giving it a go

[geordiecolin]

Some lag in spinning and after depositing the bonus spins do not show up in "my bonuses" or anywhere else. Just a heads up


PS. I can not sign in now.

This site can’t be reached

www.cashmio.com took too long to respond.
Try:
Reloading the page
Checking the connection
Checking the proxy and the firewall

ERR_CONNECTION_TIMED_OUT

Re Edit.

Gained £40 from the free spins bonus so I will have some great game play and no lag now

 

[Keith Hathaway]

Hi Geordiecolin,

We are working on the freeepins being added as a coins and on display, but we will update you when that happens but we are aware of it. As for the down time, well you were unlucky just like your Football team this year! We had about 2 or 3 mins of downtime today where we added a second server to cope with our traffic we have generated so far!

We hope you liked everything else, it is great to have you at Cashmio!

Some lag in spinning and after depositing the bonus spins do not show up in "my bonuses" or anywhere else. Just a heads up


PS. I can not sign in now.

This site can’t be reached

www.cashmio.com took too long to respond.
Try:
Reloading the page
Checking the connection
Checking the proxy and the firewall

ERR_CONNECTION_TIMED_OUT

Re Edit.

Gained £40 from the free spins bonus so I will have some great game play and no lag now

 

[Keith Hathaway]

A quick update here:

On the deposit and withdrawal fees. They have been immediately changed from 2.5% to €2.50 fee. So on the €1,000 you mentioned you will pay just €2.50 max fee, on any deposit or withdrawal.

And just to confirm, Paysafe Cards solely for deposit not withdrawal and this has been changed in the FAQs.

I hope this clears a few extra bits up.

Quote Originally Posted by Harry_BKK
Answers from Keith
New questions

A few questions Keith before i start thinking to register at your site (that you accept Ecopayz is already a big plus):

1. Can i open an account in AUD?
No, at the moment we offer Euro only currency

Any time frame as to when you might offer AUD or other currencies?

2. Is Ecopayz as deposit/withdrawal method available for me residing in Thailand?
Yes, Ecopayz is on our list of payment methods

Yes, it is. But e.g. at Guts (who are using the same platform as you do) Canadians can use EP but me in Thailand cannot.

3. Charging 2.5% for withdrawals is pretty steep to be honest; that is 25$ on 1K withdrawal, 50$ on 2K, 100$ on 4K - are you serious??? or are you offering then at least instant payments during your "opening hours 9.00am-23.00pm?
Yes this is the fee and we are very transparent with it, but your objection to the amount is noted.

Transparency is surely commendable, it doesn't change though that the fees are the highest i have seen so far. You should offer at least 1 free withdrawal/week. Could you please also state if you process withdrawals instant - a few hours during your office hours, considering that you charge for them? I am OK with fees but then i expect quicker payments and not "average Joe".


4. You can process withdrawals to Paysafe Card? That is new to me.
It looks like this may be an error on the Payment FAQ's so thank you for showing us this, you may deposit only with Paysafe card.

Welcome

5. Can i withdraw winnings if i have not touched the bonus part of my balance?
Yes

wobble33 asked this in the post above. See your terms, paragraph 10 which contradicts your answer.

6. Quoting your bonus terms:
Yet another casino discriminating 90% of the world. What makes those players in the "privileged" countries so different to us "low lifes" in the ROW that we are not allowed to enjoy a welcome bonus?

We are sorry you feel this way but we do not see it as discrimination at all and is very standard in Casinos, these are countries we actively target and incentivise with bonus but we we take players from any country we are allowed to do so and treat all our players as well as possible.

I do feel indeed discriminated as i am left out from your promotions because of my home address. It is as if my dollars are less worth than those from players in those "exclusive" countries. Online casinos offer games globally, yet decided that only a few countries are eligible for "the goodies" they offer. I find that very unfair.

7. Opening hours 09.00am - 23.00pm - so i cannot play between 23.01pm and 08:59am??? ... just kidding is there at least email support available in the "off hours"?
This is the Customer Service hours, you may obviously play 24 hours a day.

Is email support available during "OFF" hours?

I think that's it for now. Thanks in advance for your answers

P.S. Sorry to say this but what i have seen so far, does not make you stand out from the crowd aka Rizk, Videoslots or Bet-AT. Looks to me like any other average multi-platform hangout.

Very sorry you feel this way, but your points has all been noted and we will consider them all. I hope you decide to give us a go!
Cheers
Keith

Nowadays you need to bring out a unique reward system, like VS, Rizk and Bet-At are doing and only then you will stand out among the 1000's of available online casinos, otherwise you will just swim along with the bulk of them.

Good luck with your adventure!!!

 

[Harry_BKK]

A quick update here:

On the deposit and withdrawal fees. They have been immediately changed from 2.5% to €2.50 fee. So on the €1,000 you mentioned you will pay just €2.50 max fee, on any deposit or withdrawal.

And just to confirm, Paysafe Cards solely for deposit not withdrawal and this has been changed in the FAQs.

I hope this clears a few extra bits up.

That is a very fast reaction Keith, my respect. And also regarding those fees, 2.50$ is the industry standard and i have no problems whatsoever to pay that on every withdrawal or deposit.

 

[Jd666]

So now a 50 quid withdrawal will cost 5% and a 25 withdrawal will cost 10%
Think i shall give this a miss.

Mind you, i dont think they will be bothered about missing out on my 20 quid deposits lol

 

[geordiecolin]

Hi Geordiecolin,

We are working on the freeepins being added as a coins and on display, but we will update you when that happens but we are aware of it. As for the down time, well you were unlucky just like your Football team this year! We had about 2 or 3 mins of downtime today where we added a second server to cope with our traffic we have generated so far!

We hope you liked everything else, it is great to have you at Cashmio!

Since I last posted there has been no issues with lag or connections to the site. I would highly recommend the welcome bonus as the bonus money is used first and the deposit is not part of the wagering. So if the bonus dries up then your playing with your real cash unrestricted. Furthermore I love that everything is displayed to your left should you wish so you have no need no navigate away from spinning to check your wagering status on bonuses. Banking gaming and help is all there too.

On the downside someone must of stolen the pink caskets from Jack and the Beanstalk because they kept hidden throughout my deposits. In fact it could have been Jack who pinched them because he was never once seen prancing across the screen risking his skinny legs snapping. The little shit

 

[brianmon]

Since I last posted there has been no issues with lag or connections to the site. I would highly recommend the welcome bonus as the bonus money is used first and the deposit is not part of the wagering. So if the bonus dries up then your playing with your real cash unrestricted

They maybe need to change the bonus T&C then. Because at the moment clause 13 says quite the opposite

 

[geordiecolin]

They maybe need to change the bonus T&C then. Because at the moment clause 13 says quite the opposite

View attachment 67755

Maybe the sign up bonus terms differ to the terms that are otherwise stated? I witnessed every spin be deducted from the bonus amount first. As soon as that bonus money ran out the bonus disappeared entirely leaving the full amount of my deposit to play with unrestricted.
I am sure it will be officially clarified soon enough by one of the two reps

 

[brianmon]

Maybe the sign up bonus terms differ to the terms that are otherwise stated? I witnessed every spin be deducted from the bonus amount first. As soon as that bonus money ran out the bonus disappeared entirely leaving the full amount of my deposit to play with unrestricted.
I am sure it will be officially clarified soon enough by one of the two reps

That's from the SUB bonus T&C.

Also Keith answered the question from HarryBK "Can i withdraw winnings if i have not touched the bonus part of my balance?" with a yes.

It looks like it should work like Leo Vegas or Mr Green etc. where cash doesn't count towards wagering, only bonus money does.
But you can withdraw at any time, so long as you haven't used any bonus money

So they've maybe got cash and bonus money labelled the wrong way around on the site.

 

[Keith Hathaway]

Bonus and wagering clarification

Hi,

Just to confirm as I am not sure I was clear enough before, if you haven't touched your bonus money then you may withdraw any amounts at any time. If however you have used any bonus funds, and being honest the deposit bonus is used first before real money, then obviously you will have to meet the wagering or surrender any winnings from your bonus.

The deposit bonus amount is used first before real money and we have to be clear and open on that. Bonus funds are used first, as on all IGC brands, however some of the daily rewards and coins that you will be seeing in the future will have to be activated, so if you have not activated your bonus or coin then you will obviously be able to withdraw any funds and play your bonus at later stage.

Also you have to wager your deposit 1x before you withdraw you´r money, this is of course to prevent bonus abuse

I hope that explains things a bit better.

 

[Keith Hathaway]

You got us again!

This is simply another typo, you guys are great copy checkers! But joking aside, the term is now fixed and reads as the following:

"For any bet, placed bets are deducted from the player’s bonus balance. If no bonus*balance is available then the bet placed is deducted from the player’s cash/real money balance"

Maybe the sign up bonus terms differ to the terms that are otherwise stated? I witnessed every spin be deducted from the bonus amount first. As soon as that bonus money ran out the bonus disappeared entirely leaving the full amount of my deposit to play with unrestricted.
I am sure it will be officially clarified soon enough by one of the two reps

 

[thebigs]

Would like to try your casino Keith but once again it looks like Irish residents are not part of the welcome parade.
Is there going to come a stage where all casino's back out of Ireland?

 

[Keith Hathaway]

Hi Thebigs,

And we want you to try Cashmio! We have again just now chased our software provider to help us here with Irish players, so watch this space and we will let you know when it is all sorted.

Cheers and we are genuinely sorry you cant get the bonus, yet!

Would like to try your casino Keith but once again it looks like Irish residents are not part of the welcome parade.
Is there going to come a stage where all casino's back out of Ireland?

 

[TimBrad]

Cashmio wallets

Is cashmio going to get skrill and neteller at some point. Looks really good casino imo.

-Brad-

 

[Keith Hathaway]

Hi TimBrad,

We do have both Skrill and Neteller in our cashier. If there is a problem and you cannot see it for some reason please send an email or contact our live chat between 9am and 11pm!

Good luck!

Is cashmio going to get skrill and neteller at some point. Looks really good casino imo.

-Brad-

 

[brianmon]

It's DEFINITELY my cash which is being used first...

The bonus money goes up by however much i go over the starting balance of €100 by. and on going above my starting balance my cash balance never goes above the original €50.

So I'm basically using my cash to play and any wins above the starting balance are credited to the bonus balance.

Obviously you'd have to complete the wagering to withdraw anything more than your initial deposit




Cash GONE

 

[geordiecolin]

You got us again!

This is simply another typo, you guys are great copy checkers! But joking aside, the term is now fixed and reads as the following:

"For any bet, placed bets are deducted from the player’s bonus balance. If no bonus*balance is available then the bet placed is deducted from the player’s cash/real money balance"

It will please the diligent folk who check out the Terms and conditions before deciding to join

 

[Tirilej]

Play on DOA does not count for wagering at all, but it doesn't say anything about it not being allowed to play while using a bonus.
I hope people will read the rules so they know

The rules in Swedish are clear when it comes to the use of bonus, but Hannes, please take a look in there. A few correction can be made and won't take much time. If I can see the mistakes then every other Swede can too

In Responsible gaming it says nothing at all about closing your account or Self excluding. I know the rules for Swedish people are not the same as for those in the uk, but still that's where they will search for it first. At least mention where they can find information about it.

 

[brianmon]

Play on DOA does not count for wagering at all, but it doesn't say anything about it not being allowed to play while using a bonus.
I hope people will read the rules so they know .

Playing on DOA counts 50%, although I'm playing it right now, and the wagering is going down by 100%

 

[Tirilej]

This is what it says in Swedish so I guess we don't have the same bonus rules either

Videospelautomater och Jackpot automater: 100%
Alla spel i kategorin “klassiska spelautomater”: 0%
Bloodsuckers, 1429 Uncharted Seas, Jackpot Jester 6000, Jackpot Jester Wild Nudge, Dead or Alive: 0%
Alla sorter av Live Casino och bordsspel: 0%
Alla Video Poker: 0%

 

[geordiecolin]

I get the impression very much that this casinomeister thread is being used as a sounding board for ironing out issues and anomalies.
But what better place to do it?

 

[brianmon]

I get the impression very much that this casinomeister thread is being used as a sounding board for ironing out issues and anomalies.
But what better place to do it?

And we're even daft enough to pay them with our deposits, for the privilege of doing it for them.

Well, that's me busted-out with an overall RTP of 56%. which seems to be about my average on the IGC platform these days

 

[geordiecolin]

And we're even daft enough to pay them with our deposits, for the privilege of doing it for them.

Well, that's me busted-out with an overall RTP of 56%. which seems to be about my average on the IGC platform these days

Well I have gave them a go and I have requested a withdrawal that is less than my deposits but I don't really mind that ( mostly because I have been lucky enough to have won funds for this month when I was not prepared to spend a penny of my own income because of my daughters 18th)

I am sorry if expressing my experience has impacted on your decision to deposit and you found yours different to mine.

 

[goatwack]

What better way is there of sounding out issues with a newly- launched casino? In fact, I welcome any rep that takes this community seriously and acts on our suggestions, like amending the withdrawal fees. This can only be a good thing surely?

This way we can all aim some constructive crticism when needed and know we're being listened to. Far to many casinos out there gratefully take our money but don't give a toss about their players.

With some luck this outfit can be moulded into an outstanding place to play with our suggestions. We all look to improve our gaming experiences so for me Cashmio has definitely started with the right attitude.

ps ask me again when I lose several deposits there. Views subject to change

 

[Keith Hathaway]

Thank you goatwack and we couldn't agree more.

We are lucky that Bryan has allowed us to start our Baptism when we are just a matter of days old, we are honoured by that. The truth is so far you have found many things that we agree need to be corrected and we have corrected them or we plan to do so asap.

We are not perfect, yet. We also cannot promise to change everything. But we can promise to listen to everything and seriously consider any genuine points. So we are making that promise.

We would love to make ourselves one of the best Casinos, and in fact we wont rest until we do. But we (as we are players), understand to do that we have to sort our issues out and even more important listen to our players.

Keep the feedback coming guys, the good and the bad!

What better way is there of sounding out issues with a newly- launched casino? In fact, I welcome any rep that takes this community seriously and acts on our suggestions, like amending the withdrawal fees. This can only be a good thing surely?

This way we can all aim some constructive crticism when needed and know we're being listened to. Far to many casinos out there gratefully take our money but don't give a toss about their players.

With some luck this outfit can be moulded into an outstanding place to play with our suggestions. We all look to improve our gaming experiences so for me Cashmio has definitely started with the right attitude.

ps ask me again when I lose several deposits there. Views subject to change