kornelione
Dormant account
- Joined
- Oct 3, 2002
It has now been two months since I first requested a withdrawal of my winnings. First they tell me to fill out a fax back form. That is okay, I send the fax, however after a few weeks, they get back to me saying they can't find it. I then scan the documents and send them by email. A few days later they say that they have found my fax-back form, however the signature is unclear and the utility bill is unviewable. So to satisfy them, I scan the documents again and send it to them once again by email. No reply, so I contact them using the LivePerson link. All the customer-representative want to say is that "your situation requires manager authorisation". Then she hangs up.
A few weeks later I get another email, where they explain that my cashin-request has been denied, because the utility bill is not viewable. OK, I send them the utility bill again (third/fourth time). A few days later they send another email. They have received the utility bill, however the signature on the fax-back form is unclear. So I send them another scanned image of the fax-back form. That was one week ago, since then I haven't heard from them. I think I have been sending these documents to cashmybet up to 6 times now. Whenever I ask them to verify that they have received these documents, they just simply won't reply.
I think cashmybet is related to grandbanks/black widow casino (did a search on the support phone number in google, it is 1-888-262-5458)
A few weeks later I get another email, where they explain that my cashin-request has been denied, because the utility bill is not viewable. OK, I send them the utility bill again (third/fourth time). A few days later they send another email. They have received the utility bill, however the signature on the fax-back form is unclear. So I send them another scanned image of the fax-back form. That was one week ago, since then I haven't heard from them. I think I have been sending these documents to cashmybet up to 6 times now. Whenever I ask them to verify that they have received these documents, they just simply won't reply.
I think cashmybet is related to grandbanks/black widow casino (did a search on the support phone number in google, it is 1-888-262-5458)
