Captain Cooks group in trouble?

[wobble33]

bryan
i can see you haveing a lot of cds coming your way :notworthy

 

[Nomad]

I am happy to report that I have been paid as well.

Thanks very much Bryan, JetSet, and others for helping to get this resolved!

:notworthy :notworthy :notworthy :notworthy :notworthy

 

[actyper]

I thought this day would never come!

Deposit, Bonus, & Winnings all in my neteller from cooks and kingdom.

Thanks to CM and all others involved!

 

[Pinababy69]

Wow, this is great. I am so glad to see everyone here so far getting their money. Most excellent.

 

[Stanford]

Thanks Meister and Jetset

Wow, this is great. I am so glad to see everyone here so far getting their money. Most excellent.

I am also. Does anyone know if Casino Rewards is making a committment to make whole all the players including those extorted into forfitting their bonus and winnings - even those who don't PAB?

Stanford

 

[chesterp]

i have my money back in my accounts, and am now clearing the bonuses (though so far, should have just accepted the deposit back in captaincooks-lost all 189 (100 deposit) on $3 bets). looks promising that they are treating us right now though. thanks so much for taking care of us casinomeister and company.

 

[StinkBug]

I'm still not satisfied...I am waiting for a response from Integrity before I PAB but this is what I got today even though I have only gotten my deposit back from Crooks and not my bonus/winnings (I had withdraw all my money and they reversed it and locked my account).



Greetings,

This is an email regarding your account and cashin, we would like to thank you for your patience during the investigation. The audit is now complete and your cashin has been paid. If you have any questions or issues please reply to this email with the details of your enquiry and we will respond as promptly as possible.

Best Regards
Accounts Crew
Integrity Casinos Ltd
www.captaincookscasino.com
www.casinokingdom.com
www.casinoclassic.com
This e-mail was sent via the Integrity Entertainment Network. If you would like to unsubscribe please reply to this email using the subject line 'Unsubscribe me please'. This is an opt-in, once off mailing. Your email address was acquired by Integrity Entertainment when you registered an account through our casino software. Visit this link

You do not have permission to view link Log in or register now.

for details of the sending organization.

 

[lehammy]

I am also. Does anyone know if Casino Rewards is making a committment to make whole all the players including those extorted into forfitting their bonus and winnings - even those who don't PAB?

Stanford

Never mind those that were extorted or didn't PAB. I never recieved the "drop your bonus" e-mail and certainly never agreed to that, my account was never locked as far as I know, and I send in my PAB about 2 weeks ago. (See my post in this thread)

Today I got back my deposit only, shorting me well over 300 in bonus+winnings+comp points.

What else should I do?

 

[jetset]

I am also. Does anyone know if Casino Rewards is making a committment to make whole all the players including those extorted into forfitting their bonus and winnings - even those who don't PAB?

Stanford

Although it's still early days to be too optimistic, it's certainly a relief to see solutions now coming through, and we're still communicating with CR and its owner on the other questions. Sorting this mess out must be soaking up a lot of time and staff resources but I still believe CR should take the time to issue a communique clarifying this and we have recommended that course to them. It could actually work for them as well as the players.

It would be appreciated if those who still have problems and have not yet submitted a PAB would do so as it helps to keep independent track. And those who have been paid please post also for the same reason.

 

[jetset]

Never mind those that were extorted or didn't PAB. I never recieved the "drop your bonus" e-mail and certainly never agreed to that, my account was never locked as far as I know, and I send in my PAB about 2 weeks ago. (See my post in this thread)

Today I got back my deposit only, shorting me well over 300 in bonus+winnings+comp points.

What else should I do?

Lehammy, your's is a case that looks as if it requires some review. The 'Meister will probably do this through the PAB system when he returns from Amsterdam next week. In the meantime I've flagged it for him.

 

[caruso]

What would be an excellent exercise would for one or two players with relatively small cashouts, and so who can wait, to NOT file complaints with Bryan. Just work with Casino Rewards as a kind of "undercover agent", to see how they respond to people who they believe are NOT aware of the channels.

That'll tell us precisely whether or not CR intend to pay only the 10% or so who field complaints and hang on to the other 90%. If they refuse, post about it and THEN complain to Bryan.

That would be a very worthwhile exercise.

 

[StinkBug]

What would be an excellent exercise would for one or two players with relatively small cashouts, and so who can wait, to NOT file complaints with Bryan. Just work with Casino Rewards as a kind of "undercover agent", to see how they respond to people who they believe are NOT aware of the channels.

That'll tell us precisely whether or not CR intend to pay only the 10% or so who field complaints and hang on to the other 90%. If they refuse, post about it and THEN complain to Bryan.

That would be a very worthwhile exercise.

would be interesting to see what would happen if someone "played dumb". I (see earlier post) only received my deposit back from crook's so far. All of my e-mails either got a BS response ("we are forwarding this to the trash") or just went unanswered. I finally wrote them telling them I was unhappy and aware of the shady business that was going on. I got this in response:


Hello you handsome devil you (okay, I added that but the rest is theirs),

Thanks for your email

I've now manually adjusted your account so that your winnings will be
paid to you. As you are aware on April 6th GBP100 was paid to you, and
I've now added a withdrawal of GBP172 to your account so that the
balance can be paid.

This amount will be sent via NETeller with our next outgoing batch of
refunds.
Thank you for your patience and understanding you handsome devil you(okay, last time) - it's much
appreciated.

Kind Regards,

Louise
Accounts Department
Captain Cooks Casino



My last withdrawal was not in GBP (as my account was in dollars). I wrote them back to make sure they were aware of this.

 

[lehammy]

Lehammy, your's is a case that looks as if it requires some review. The 'Meister will probably do this through the PAB system when he returns from Amsterdam next week. In the meantime I've flagged it for him.

I send them a terse note yesterday saying that they still owe me 320, and today I got a response acknowledging that fact:

Hello lehammy,

Thanks for your email

I've now manually adjusted your account so that your winnings will be paid to you. As you are aware on April 6th GBP60 was paid to you, and I've now added a withdrawal of GBP320.00 to your account so that the balance can be paid.

This amount will be sent via NETeller with our next outgoing batch of refunds.

Thank you for your patience and understanding Imelda - it's much appreciated.

Kind Regards,

Louise

Accounts Department

Captain Cooks Casino

Looks like the same letter Stinkbug got, so let's see where this gets me.

 

[Macgyver]

My last withdrawal was not in GBP (as my account was in dollars). I wrote them back to make sure they were aware of this.

Hey, take double the money and run (you handsome devil, you).

Just kidding (on both counts).

 

[buyloewen]

I also recieved my cashouts.

I also recieved my cashouts. Thank you Bryan, JetSet, and others for your hard work in sorting out this mess.

 

[Nomad]

After getting my withdrawal, I went ahead and redeemed my loyalty points for GBP10.00. I looked around for a while and could find no mention of a playthrough requirement (and they were in the main account) so I tried to cash out. Minimum cashout=GBP40. Damn. I wasn't about to deposit 30 more to get that 10, so I figured I'd run it up to 40 or bust. Got it there in 8 hands. Withdrawal pending. Take that Cooks!

 

[Timer]

Today I received the last of my payments from Captain Cooks and Casino Classic. This includes my $238 profit.

Thank you Bryan, Jetset and everyone else who played a role in getting this resolved. Your efforts are appreciated more than you could possibly know.

I would also like to commend the Casino Rewards Group for the way they handled this matter once they became officially involved. Their expeditious hands on efforts are to be applauded. I am very impressed. I fully retract any previous harsh words that might have implied that Casino Rewards was implicit in this from the beginning. I was wrong. My frustration and suspicions toward the Integrity Group should in no way taint Casino Rewards.

I'm glad I found this site. The CasinoMeister and the posters here get things done. You are a valuable asset to the community.

Good luck to all, and thanks again to everyone.

Timer

 

[sirius]

Integrity group had the good reputation before this and Casino Rewards had the bad one.

 

[lehammy]

I have now been PAID everything they still owed me!

Thank you Casinomiester and everyone else who helped out! :notworthy

 

[StinkBug]

All is well! Thanks Casinomeister(and everyone else)! :notworthy

 

[StinkBug]

Somehow I still feel like this was the plan of ICL the entire time. Since there were a lot of "New" players coming from some of the forums (mostly the zoo...you know who you are), I think this was their way of leaving a bad taste in their mouthes so as to scare them off. As a result, Casino on Net (I'm not using Sports InterAction anymore - they don't check for blackjack) and intercasino will get all of my business. Again, though, thanks Brian!

 

[kokoneezz]

All through these problems that have been posted about these 3 casino's, I have always been paid. I have won more than I lost, not a big amount, but I did get paid and always within 3 days. So I don't know if its just because I don't deal with big cashouts.

 

[sirius]

The new T&C have taken effect on or around wednesday the 16th of march 2005 if i am correct. Anyway, this GBP issue should not be hard to solve. If necessary i will query one of the message boards for someone will have a copy.

I'm going back a bit here with this quote but this was also when they changed the terms to not allow GBP deposits for non-UK residents. They had just started sending out the 'audit' emails at the time. As far I am aware, only Casino Rewards casinos have this rule about currencies so maybe they were more involved with the casinos in the time leading up to the 'audit' than they want to admit.

What seems obvious is that the Integrity group was in a desperate fiinancial situation. Although they opened up a new casino, I also remember a similar thing with Vegas Strip Group (RTG) soon after they opened up Cleopatra's casino many years ago.

 

[SuperGidget]

I am still waiting to get a withdrawal from my Captain Cooks Poker account. I hope it goes through in the next day or two, or I'll became really peeved off for the first time, considering the casino people have been paid.

I just don't get their thinking to punish their poker players for the problems they had in their casinos. I didn't autoplay my poker hands or anything. This has been a real eye opener for me, and I will choose my poker sites more carefully. Probably avoiding those that have casinos or sportsbooks in the future.

EDIT UPDATE: A few hours after writing this I was paid. Thanks everyone for your help.

 

[The Dude]

After meeting with some of the people working behind the scenes of the ICL - Casino Rewards escapades, I'm more in tune of exactly what went on. There were some not so good management decisions that simply escalated into one hell of a mess.

My suspicions of scandalous weirdo background activities were pretty much squelched after getting the real story on what had happened. There were a few things that were majorly unclear. Communications via the Internet can get pretty foggy when dealing with so many people - especially when some of these people are in time zones 10 hours from yours. This is why I prefer face-to-face meetings to get the real story.

I'm really glad the smoke is clearing on this issue - it's a real shame all of this had to happen.

And I'm just beginning to weed through the PABs - hopefully most of these are comments that everything has been resolved.

 

[caruso]

Looks like they're still churning out the same innuendo and unsubstantiated nonsense. Found this at WOL:

As you are possibly aware, in early March, three of our brands were found to have suffered a significant amount of bonus abuse. As a result of this, casino management initiated a complete review of all accounts, a process that is both time consuming and labor intensive.

Our Accounts Department has been working around the clock to identify the suspect accounts, and this has resulted in a temporary strain on our staff resources. We anticipated that the audit and reconciliation would take some time, we were not prepared for just how long or how prevalent this abuse was at our casinos.

Poor darlings. Fancy having to run a casino where players can set up "suspect" accounts on which they wager "suspisciously", causing them such hard work.

There's no justice in this world for an honest casino.

 

[tim5ny]

These poor guys are working round the clock on their "audit and reconciliation" so that you and I can gamble in a safer and more secure environment. I say that we should set up a victim's charity fund so we can be a part of this noble cause. Imagine yourself in a land-based casino, and you're sitting at a slot machine.... and right next to you is a woman who has cheated on her taxes and maybe even ate a few grapes in the produce section of the grocery store as she was shopping. She looks very innocent and all, and quite harmless, since she's 86 years old.... but you didn't know how close you were to death's door. In the same way, you could be online and playing at the very same casino as a BONUS ABUSER! (my heart faints at just the thought of it!) My thanks to CCC for for doing a little house-cleaning. No matter how long it takes.. and no matter how long you hold on to other people's money, we know that you are only doing it for the good of everyone. Captain Cook's reigns supreme!! I'm gonna send them five hundred right now to help out with the cause.

 

[Stanford]

Looks like they're still churning out the same innuendo and unsubstantiated nonsense.

It does look that way. I look at WOL and didn't see it. Could you give us a link?

Thanks,
Stanford.

 

[caruso]

I could, but it wouldn't help - he's gone and edited it out in the meantime, LOL. Brilliant.

Glad I took a copy for the record.

 

[Stanford]

I could, but it wouldn't help - he's gone and edited it out in the meantime, LOL. Brilliant.

Glad I took a copy for the record.

If it isn't against the rules and you don't mind, post it.

Sorry I missed it but thanks for bringing it to our attention.

Stanford.

 

[caruso]

By "copy" I'm afraid I meant just the bit I cut & pasted above. It's the full quote from the post in question, however; I left out only the poster's comments.

 

[lydia]

I was going to open a new thread about Casinorewards until I discovered this thread. I am not through with reading yet but I already start seriously worring.
I play at Captain Cooks for a long time already and never had a problem with cash out. I requested 200 Euro cash out on 27th Sept. Cashcheck showed the trans. pending since 29th Sert. On Oct. 1st I e-mailed Casinorewards and asked why it takes so long this time to transfer my win to Neteller.(usually it takes only 48 hours). The responce estonished me. They couldn't use a convenient excuse as 'Bonus abuse' or 'W/R are not met'.. since I never take any Bonuses. So it was something new. They claim that on Sept. 29th I requested 2 payouts - 50 and 150 Euro and that they transfered the whole amount of 200 Euro to my Net.acc. on Sept. 30st. - I should contact Neteller and ask THEM where my money ist First of all I never cash out such a small amount as 50 Euro it's just doesn't pay out. Second, I contacted Neteller via live chat. They said there was no entries for me on Sept. 30st and I should ask Casinorewards for NT-code so they could track the alleged transaction. I did so. Casinorewards has replied that they TRANSFER the money on Sept. 30st and it would take 1-2 business days for NETELLER to process the transaction - only funny that in case with other Casinos payout request, Neteller transfers the money immediately after it receives the trans. from casino and doesn't wait 1-2 days. A little confusing, ah? I am confused myself. Do I have chance to get my money or should I kiss it good bye?

P.S. I play only Roulette, not BJ.

 

[SuperGidget]

Theres been a few grumblings from some of us who have cashed in from the poker side of the group. Seems to be taking longer than usual. That includes me. I was expecting a payment to hit Neteller by today the latest, but it didn't.

Just hope it doesn't take 6 weeks as it did before with my last Capt Cooks Poker cash out.

 

[SuperGidget]

I think everyone has gotten paid now.

 

[lydia]

After many e-mails with ridiculous excuses, I finally got my money.
Only to check, I have asked in live chat why I can't redeem my points. I play for a long time at Captain Cooks, never take any Bonuses, never play BJ(autoplay) , only Roulette(without any system) and I am anyway low roller, my cashcheck shows only a small plus over a year of play.
They answered that I didn't show me as a player who is willing to take risks and if I change my behavior, they would reconsider Obviuosly I didn't lose enough
After this conversation it was clear to me , that I would never have a chance for fair play in this casino.

I have deinstalled Captain Cooks and I would never play at Casino Rewards group.

 

[Bruce Hamilton]

...I have asked in live chat why I can't redeem my points.

Are you sure you have enough points to redeem? The minimum is 1000.

 

[lydia]

But of course! They are already CONVERTED to 30 Euros, but when I try to transfer it to my account, BS about some fraudulent players und blah, blah, blah pops up. And althou I played at Captain Cooks at least once a week, they didn' add any points after 'Big Clean Up' These 30 Euros are still from good old days. It estonished me , that I - the dream player(without falce modesty) for every casino - am on black list
Why I consider myself a dream player? I don't take any bonuses, I play disadvantage play(Roulette), I lose a lot, I cash out not too oft and only small amounts(100-200 Euro) and I play regulary at the same casino.
I think, the true reason is that I managed a small plus - but that's why Captain Cooks used to be my favorite, they let me win from time to time...
But now I don't trust them any more

 

[KasinoKing]

After many e-mails with ridiculous excuses, I finally got my money.
Only to check, I have asked in live chat why I can't redeem my points. I play for a long time at Captain Cooks, never take any Bonuses, never play BJ(autoplay) , only Roulette(without any system) and I am anyway low roller, my cashcheck shows only a small plus over a year of play.
They answered that I didn't show me as a player who is willing to take risks and if I change my behavior, they would reconsider Obviuosly I didn't lose enough
After this conversation it was clear to me , that I would never have a chance for fair play in this casino.

I have deinstalled Captain Cooks and I would never play at Casino Rewards group.

The casino's attitude is neigh on unbelievable!

A regular player who does not take bonuses, deposits regularly & plays a high H.A. game!!

If they don't want players like this - who do they want for Christs sake???

 

[lydia]

Well, my regular meager 50-100 Euro deposits doesn't make me a desirable player. A dream player for CR, I beleive, is someone. who

1. Deposits at least $1000 every day

2. NEVER wins and is happy about it - he plays only for entertainment

3. Never comes to stupid ideas about redeeming any loyal points

Combination of all three points makes him Persona Grata:notworthy

Others should stay outside...

 

[vinylweatherman]

Complain to Kawanake

I got this shafting from this bunch some time ago. I complained to Kawanake who told the group to respond within 2 weeks. I provided considerable evidence to back up my complaint. I checked back later and my points account was suddenly unlocked. Those 30Euro will still have to be wagered before withdrawal, and I believe would have to go up to at least 50 to be allowed for withdrawal. Might not be worth it!
I'm 800 up with this lot, and they ain't winning it back from me after their display of poor treatment and verging on rude CS.

As you didn't even claim any bonuses, your case looks even worse. They will have to justify the locking of your account (a copms account is still an account, and 30Euro is still confiscated funds already allocated). If you play with your own money and not theirs, their claim that you do not take risks is a joke!
Since these sites are advertised as "entertainment" they cannot justify saying that a player has abused the game by not taking risk simply because you got lucky. The games are supposed to be random are they not? Some will end up ahead, others will end up down. A player cannot be "too clever" if playing random games with their own money (no bonuses to beat by 'clever' play).
IF the games are random, banning lucky players has no benefit - IF the games are NOT random, banning "lucky" (clever) players has a clear benefit.

Casino Rewards were banned from my hard drive a long time ago, and even though their latest promotions look better than BelleRock and Casino Action - your post gives me the comfort in knowing I made the right decision.
I can just imagine my comps account getting locked again should I have the cheek to play VP and get a RF on my first deposit.
It does seem that it is the comps account that this outfit will lock at the drop of a hat. Cashing out from the real account should be OK. ALL prizes, promos etc are paid as comps though, so a locked comps account is a bar on entering all events - but they don't tell you, you find out only when clicking on "redeem", you can still log in and view the points.

I believe consideration for "not recommended" status is in order. Grounds could be at the least for encouraging irresponsible gambling by locking out players who deposit and play for entertainment within their budget - it is not up to the casino to decide that you have not shown risk. How do they know that you don't spend 95% of your leisure budget with them each week - thats pretty HIGH risk. I don't think they should get off the hook by claiming it's "only comps" that are confiscated. They need to show that you played in an unfair manner, not just got lucky.
Do they have another sneaky term about Roulette in T&C - this would be an issue had you claimed a bonus and played only Roulette. Have they paid a bonus to your comps account? (This is how they used to give the bonuses). They may see a cashout after playing Roulette as not complying with WR for the bonus. It would still be a case of a bonus being quietly slipped to you without your knowledge, giving them an excuse to cry "advantage" and lock the comps - this is just as I knew them. Giving with one hand, and slapping you with the other!