Hi all, sorry to open a new thread on this, but it seems different enough from other people's experiences with this group to warrant a new thread.
I signed up at Casino Classic on February 12th and went for the 60 for 20 x3 (3x20 deposits for a 3x60 bonus) deal advertised on their site at the time. When the money arrived in my bonus account I played Blackjack as per their terms and conditions and had a really good result, transferring over around 400 to my real account. Once I'd played this through, again following their wagering requirements, I had the grand total of 495 in my account.
I elected to cash in at this point, and on the 18th of Febrary received an email asking if I would be willing to accept payment via bank wire rather than back into my Neteller account, as "our NETeller account balance is in desperate need of a top-up - we are in the process of arranging this but it may take a few days to go through.". I accepted this as I saw no reason not to, so I sent them all my details and waited for my money to clear.
A week later I wrote to them to ask whether there had been a delay in crediting my account, and they told me they had passed it to their accounts department on February 21st, and in a further email they said that their account had been debited on the 28th. On the 4th March they sent me a word document including a scanned document that claims to prove that my withdrawal had been processed. I can provide the document to anyone interested, it seems to have come from an application called Telepay.
I had made it clear to their accounts department that the account they would be paying into was a UK savings account, and to make a payment they would need to use the account number and sort code I provided them, as well as the roll number of the account. Despite them telling me they had taken this information on board they then told me that they had not used my roll number, and as a result the payment did not reach my bank account.
On March 10th, almost a month after my cashin request, I emailed them again to ask whether they could pay me by any other method. In reply I received an email as follows: "You have been found to be skimming our promotions and using them for financial gain or a means of income rather then for entertainment purposes. You WILL have your deposits refunded but anything above the deposit amount will be retained by the casino.".
I have now received my original deposit of 60 from the casino, but feel I am still owed the 435 on top of this that they have spent the last month promising to pay me. They have made it clear that they are not interested in discussing the matter further, as "You had a good run there but we obviously won't be sending you any additional funds.". They have also cited the clause in their terms and conditions that states that their decision in any dispute is final.
To summarise I played their bonus and my deposit through as per their terms and conditions at the time. I got lucky and withdrew a relatively large amount of winnings, which they then tried to pay me. Because of an administative error they failed to pay me and after almost a month they reassessed my account and decided not to pay me my winnings after all.
Could anyone advise me where I stand on this matter? I feel I've been treated particularly badly, but the casino have made it clear that they do not want to discuss the matter further. Would it be pertinent to try "pitching a bitch" or would this be a waste of your time CM?
Many thanks
I signed up at Casino Classic on February 12th and went for the 60 for 20 x3 (3x20 deposits for a 3x60 bonus) deal advertised on their site at the time. When the money arrived in my bonus account I played Blackjack as per their terms and conditions and had a really good result, transferring over around 400 to my real account. Once I'd played this through, again following their wagering requirements, I had the grand total of 495 in my account.
I elected to cash in at this point, and on the 18th of Febrary received an email asking if I would be willing to accept payment via bank wire rather than back into my Neteller account, as "our NETeller account balance is in desperate need of a top-up - we are in the process of arranging this but it may take a few days to go through.". I accepted this as I saw no reason not to, so I sent them all my details and waited for my money to clear.
A week later I wrote to them to ask whether there had been a delay in crediting my account, and they told me they had passed it to their accounts department on February 21st, and in a further email they said that their account had been debited on the 28th. On the 4th March they sent me a word document including a scanned document that claims to prove that my withdrawal had been processed. I can provide the document to anyone interested, it seems to have come from an application called Telepay.
I had made it clear to their accounts department that the account they would be paying into was a UK savings account, and to make a payment they would need to use the account number and sort code I provided them, as well as the roll number of the account. Despite them telling me they had taken this information on board they then told me that they had not used my roll number, and as a result the payment did not reach my bank account.
On March 10th, almost a month after my cashin request, I emailed them again to ask whether they could pay me by any other method. In reply I received an email as follows: "You have been found to be skimming our promotions and using them for financial gain or a means of income rather then for entertainment purposes. You WILL have your deposits refunded but anything above the deposit amount will be retained by the casino.".
I have now received my original deposit of 60 from the casino, but feel I am still owed the 435 on top of this that they have spent the last month promising to pay me. They have made it clear that they are not interested in discussing the matter further, as "You had a good run there but we obviously won't be sending you any additional funds.". They have also cited the clause in their terms and conditions that states that their decision in any dispute is final.
To summarise I played their bonus and my deposit through as per their terms and conditions at the time. I got lucky and withdrew a relatively large amount of winnings, which they then tried to pay me. Because of an administative error they failed to pay me and after almost a month they reassessed my account and decided not to pay me my winnings after all.
Could anyone advise me where I stand on this matter? I feel I've been treated particularly badly, but the casino have made it clear that they do not want to discuss the matter further. Would it be pertinent to try "pitching a bitch" or would this be a waste of your time CM?
Many thanks
(Sorry, Bryan!)
