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Casino Classic - more extreme variation on other people's issues

Discussion in 'Online Casino and Poker Complaints - old section' started by pijak, Mar 22, 2005.

    Mar 22, 2005
  1. pijak

    pijak Dormant account

    Occupation:
    It Contractor
    Location:
    UK
    Hi all, sorry to open a new thread on this, but it seems different enough from other people's experiences with this group to warrant a new thread.

    I signed up at Casino Classic on February 12th and went for the 60 for 20 x3 (3x20 deposits for a 3x60 bonus) deal advertised on their site at the time. When the money arrived in my bonus account I played Blackjack as per their terms and conditions and had a really good result, transferring over around 400 to my real account. Once I'd played this through, again following their wagering requirements, I had the grand total of 495 in my account.

    I elected to cash in at this point, and on the 18th of Febrary received an email asking if I would be willing to accept payment via bank wire rather than back into my Neteller account, as "our NETeller account balance is in desperate need of a top-up - we are in the process of arranging this but it may take a few days to go through.". I accepted this as I saw no reason not to, so I sent them all my details and waited for my money to clear.

    A week later I wrote to them to ask whether there had been a delay in crediting my account, and they told me they had passed it to their accounts department on February 21st, and in a further email they said that their account had been debited on the 28th. On the 4th March they sent me a word document including a scanned document that claims to prove that my withdrawal had been processed. I can provide the document to anyone interested, it seems to have come from an application called Telepay.

    I had made it clear to their accounts department that the account they would be paying into was a UK savings account, and to make a payment they would need to use the account number and sort code I provided them, as well as the roll number of the account. Despite them telling me they had taken this information on board they then told me that they had not used my roll number, and as a result the payment did not reach my bank account.

    On March 10th, almost a month after my cashin request, I emailed them again to ask whether they could pay me by any other method. In reply I received an email as follows: "You have been found to be skimming our promotions and using them for financial gain or a means of income rather then for entertainment purposes. You WILL have your deposits refunded but anything above the deposit amount will be retained by the casino.".

    I have now received my original deposit of 60 from the casino, but feel I am still owed the 435 on top of this that they have spent the last month promising to pay me. They have made it clear that they are not interested in discussing the matter further, as "You had a good run there but we obviously won't be sending you any additional funds.". They have also cited the clause in their terms and conditions that states that their decision in any dispute is final.

    To summarise I played their bonus and my deposit through as per their terms and conditions at the time. I got lucky and withdrew a relatively large amount of winnings, which they then tried to pay me. Because of an administative error they failed to pay me and after almost a month they reassessed my account and decided not to pay me my winnings after all.

    Could anyone advise me where I stand on this matter? I feel I've been treated particularly badly, but the casino have made it clear that they do not want to discuss the matter further. Would it be pertinent to try "pitching a bitch" or would this be a waste of your time CM?

    Many thanks
     
  2. Mar 22, 2005
  3. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Unbelievable!!

    Hope you get your money mate and hope this clip joint goes out of business immediately.. if not sooner.
     
  4. Mar 22, 2005
  5. universexf6

    universexf6 Dormant account

    Occupation:
    Harakiri
    Location:
    A Country Called Full Of Geld

    To me you are perfectly correct.
     
  6. Mar 22, 2005
  7. vedat

    vedat Dormant account

    Location:
    TURKEY
    i think they should tell people what is abuse

    i think some casinos started to be more like thief they offer very good bonuses and add their terms stupid stuff .a if player does the WR they should pay him a player wins with using bonuses like deposit 100$ and got 100$ bonus and make his balance 1000$ he is SKİLLED PLAYER if he CASH outs 200$ or less he is BONUS ABUSER wtf is this İ really Want to understand this just tell people to play slots if you win we will pay you if you play something else you are Screwed :(
     
  8. Mar 22, 2005
  9. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    This looks like more confirmation that Casino Classic don't even merit a 'wait and see' period while they process their 'audit'. They've already reneged on paying players who've played by their rules and won.

    If your case is as stated here: 1) You have a watertight case. Keep fighting and eventually you should get paid 2) Integrity Casinos should be placed on the rogue casino list on this site - there are casinos on there for foolish publicity campaigns. Stealing from players is somewhat worse.

    p.s. of course you should pitch a bitch. It's what Casinomeister lives for :D (Sorry, Bryan!)
     
    Last edited: Mar 22, 2005
  10. Mar 22, 2005
  11. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    You hit the nail right on the head there. It doesn't pay to be lucky! (unless you're playing slots or VP) lolol
     
  12. Mar 22, 2005
  13. TrickyNicky

    TrickyNicky Dormant account

    Location:
    united kingdom
    You are entitled to 100% of your cashout, without a doubt. I would suggest pitching a bitch with Bryan, and keeping everyone informed. I wonder how many people this is now effecting. I also can't believe that the casino blatantly lied to you saying cash had been sent when its obvious it never was..
    TN
     
  14. Mar 22, 2005
  15. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    :eek:
    Anyone still want to give this group the benefit of the doubt?
     
  16. Mar 22, 2005
  17. pijak

    pijak Dormant account

    Occupation:
    It Contractor
    Location:
    UK
    "Please note our Terms & Conditions as follows:

    By registering as a member of Casino Classic you agree to the Terms and Conditions of this agreement just as if you had signed this agreement. If you do not agree to the terms and conditions of this Agreement you should immediately discontinue your involvement. Player acknowledges, agrees to, becomes a party to and shall abide by all rules, regulations, terms and conditions contained herein and as such rules; regulations, terms and conditions may change from time-to-time.

    In the event of a dispute between the Company and the Player, the Company will be the sole judge of the dispute and no further correspondence will be entered into. We reserve the right, exercisable in our sole discretion, to change the terms, conditions or rules of, discontinue or cancel any Bonus at any time for any reason whatsoever and without notice.

    Our investigation is complete, your account will remain closed and no further correspondence will be entered into.

    Thanks for your understanding."
     
  18. Mar 22, 2005
  19. Stanford

    Stanford Dormant account

    Location:
    USA
    I hope that CasinoMesiter is able to help you. However, they are right about one thing. They have joined the dark side and that decision should be final as far as players are concerned. Players should not allow redemption in this case.

    How ironic that the name of this group is Integrity.

    Stanford
     
  20. Mar 22, 2005
  21. pijak

    pijak Dormant account

    Occupation:
    It Contractor
    Location:
    UK
    heh, yea that had occured to me too...
     
  22. Mar 22, 2005
  23. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Kudos to you, Vesuvio, for initiating the other thread and getting the ball rolling on this matter - and for taking a fair chunk of unwarranted flack in the process.

    I cannot believe what I'm seeing from Microgaming right now. This group is either flat broke or had a change of direction into RTG-esque rogue behaviour. Either way, they need to be avoided like the plague and the word needs to get out pronto.

    My personal take is they're broke.

    An interesting angle was offered by CPA on the "Sucks" board: this group ran that $/16 freebie promo at the get-go. Remember Goodfellas? They offered an admittedly larger one, $50 - and were out of business within, I think, two months. I'll hazard the following guess at the scenario here: the Cooks group, in financial schtuck and floundering, open a new casino to try to re-stimulate business. The $/16 freebie they offer to get the ball rolling gets picked up by everyone and the casino takes the kind of pasting which is absorbable in the normal run of events but in their own dire straights would send them under. The only options are to claw back all the money or close the doors. They choose to claw back all the money and hope that the shit doesn't hit the fan.

    I believe all parties WILL be paid - Microgaming/PWC being the most likely financial source at this point. If they do not, this will be the first case since Golden Palace in which Microgaming will have failed the player, and the implications of THAT would be disastrous for them and the indusry.
     
  24. Mar 22, 2005
  25. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    This is a real shocker and on the basis of what you have told us here I would say this is totally and completely unacceptable.

    I would like to suggest that you immediately submit a Pitch A Bitch, because I would personally like to get involved with Bryan and one or two other people I know to check this out and ensure that you are treated fairly and with courtesy.

    I am particularly concerned at ICL's continued failure to address the issues I and others have raised in various WOL and Casinomeister threads, and the extremely ill-advised and arrogant manner in which they are refusing to discuss your case here.

    Good track record or no, this is no way for a reputable casino to behave, and added to the overuns on their audit timelines we are now seeing a worrying picture is building here.

    In the meantime I have flagged this matter for the attention of parties relevant to these events.
     
  26. Mar 22, 2005
  27. pijak

    pijak Dormant account

    Occupation:
    It Contractor
    Location:
    UK
    OK thanks, I'll put a PAB in now.
     
  28. Mar 22, 2005
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Bitch has been pitched.
     
  30. Mar 22, 2005
  31. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Great!

    I would further suggest that members of this Board spread the word that other players who have had legitimately earned bonuses interfered with by ICL come and post a PAB so we can get a dossier going on this issue.
     
  32. Mar 23, 2005
  33. lehammy

    lehammy Dormant account

    Occupation:
    Accountant
    Location:
    Right here!
    Hi, the following is a pitch-a-bitch that I've submitted through the form earlier today. I'm posting it here, because I feel the case has a lot of similarties with the original poster's, and also because the other thread is just huge.

    Naturally, I would like them to honor my cash-out which includes deposit, bonus, (what to me are substantial) winnings, and also loyalty point credits. I honored and trusted all their terms, and I expect the same in return.
     
  34. Mar 23, 2005
  35. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    The worrying thing here is that they've sent you that e-mail today, which makes their representative's 'assurances' on the other thread look hollow. Surely ICL must realise by now that going ahead with these actions is commercial suicide?
     
  36. Mar 24, 2005
  37. Stanford

    Stanford Dormant account

    Location:
    USA
    I think they are trying to pacify the CasinoMeister group only. So this poster will probably be paid. That isn't enough. This group has published it intends to take legitimate winnings and deposits.

    Paying those that find the Meister doesn't do it for me.

    imho,
    Stanford.
     
  38. Apr 1, 2005
  39. lehammy

    lehammy Dormant account

    Occupation:
    Accountant
    Location:
    Right here!
    Here are some updates:

    A couple days ago, they Capt Cook (account dormant for probably a year), and Casino King (also empty account) send me e-mail saying that they finished audit, and unlocked those accounts. I didn't even know they were locked, but great.

    Not a peep from Casino Classic which owes me 380, and said they were going to pay me my deposit only (60). Neither which has been paid yet.

    Incidentally my Casino Classic account is not locked. I don't think it ever was. However, the balance is 0, and in the Cashcheck section my withdrawal is still listed as a work in progress.

    On a somewhat funny note, "The King" send me e-mail offering another 100% match bonus. Yeah right...as if I'm going to give more money to these people.
     

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