Captain Cooks group in trouble?

[uscblackjack]

It says my withdrawals are pending....does that mean they are going to be paid?

USC

 

[chesterp]

and captains reply to my last post

Ahoy there.

Thanks for your message.

I will forward this onto our accounts crew to look into, as I can not make a
determination either way.

I apologise for the delay, but it will be Monday before we are able to get a
response from them.
Kindest regards,

Levi Roberts
The Endeavour's Astronomer

"Between the two brightest stars and straight on till morning, Captain"

 

[jalex1ff]

Lesson learned I guess! Now get your butt over to 32red and you'll never have this bad experience again.

Recommendations like that were the reason that I played Captain Cook's for my first venture into online casino's. Yeah sure, it's reliable you all said. I deposited my $100 played as fast as possible because I was insecure in giving my money to some unregulated group that I had no knowledge other than the recommendations here. When I was done they said, sorry you haven't played enough. They changed the WR on me. Then, after I played the increased WR they stole all of my $$$$; winnings, bonus and even my deposit.

C'mon. I've been watching this and if this isn't a Rouge then it means that the online casino industry accepts thieves as common place. This is crazy. They stole money and no one cares - other than the one's that lost. How could they EVER make things right again after this. Giving back stolen money after your caught doesn't mean that you are not a thief. Is this really the way it is guys. I keep watching but no one of importance will call this spade a spade.

I lost $100+. I could care less but I am certainly never going to deposit at an online casino again when this behavior isn't immediately, unequivocally, and powerfully condemed by the rest of the industry with the full force of all that stand to lose by the loss of faith in all online casinos.

 

[jetset]

Recommendations like that were the reason that I played Captain Cook's for my first venture into online casino's. Yeah sure, it's reliable you all said. I deposited my $100 played as fast as possible because I was insecure in giving my money to some unregulated group that I had no knowledge other than the recommendations here. When I was done they said, sorry you haven't played enough. They changed the WR on me. Then, after I played the increased WR they stole all of my $$$$; winnings, bonus and even my deposit.

C'mon. I've been watching this and if this isn't a Rouge then it means that the online casino industry accepts thieves as common place. This is crazy. They stole money and no one cares - other than the one's that lost. How could they EVER make things right again after this. Giving back stolen money after your caught doesn't mean that you are not a thief. Is this really the way it is guys. I keep watching but no one of importance will call this spade a spade.

I lost $100+. I could care less but I am certainly never going to deposit at an online casino again when this behavior isn't immediately, unequivocally, and powerfully condemed by the rest of the industry with the full force of all that stand to lose by the loss of faith in all online casinos.

If you have not already done so, I would recommend that you put in a PAB so that Bryan has facts to chase with these people, and practical illustrations of the seriousness of this mess.

 

[jalex1ff]

If you have not already done so, I would recommend that you put in a PAB so that Bryan has facts to chase with these people, and practical illustrations of the seriousness of this mess.

Yes PAB was submitted.

 

[555YY]

Jamie Talyor is lying there so what makes anyone think he is telling the truth about the audit?

:notworthy :notworthy

sirius has proven time and again to be unequivocally looking out for players' interests, and not afraid to tell the truth like it is

one of the few affiliates left besides the meister that i still have my trust in, and would actually sign under

 

[outofstep]

It is astonishing that Captain Cook's Casino has yet to be labeled as rogue. In fact, I have been repeatedly and blatantly lied to by the accounting team. For instance, they told me I requested my deposit money back and my winnings would be forfeited and yet they were the ones who went and locked my account and sent me an e-mail stating that I would receive my deposit back. On top of that, they were going to send the wrong deposit amount and only after FOUR e-mails did they say they were going to send the right deposit amount. I'm still in the process of receiving my winnings back and this siituation is nothing but a tug of war.

I can't beleive that the Captain Cook's group would compensate for their bad business practices by trying to steal winnings. First off, as a business they didn't realize that their bonus was so good and so easy to clear that it would actually hurt the casino financially. When the word spread about that such a financial oppurtunity was aviailable it was too late for Captain Cook's. So, they panicked and went ape sh*t basically. Yet instead of acknowleding that they can't properly run a casino they take it out on the customers and try to screw as many over as possible to compensate for their stupidity. Only an online casino would be able to do something like this and get away with it.

The Casino representative earlier stated in this thread that a casino had to take a stand against this. Take a stand against the customer because the casino screwed up? Riidiculous.

Have you guy's ever seen that commercial for that job web site where the human is at work with a bunch of monkeys. I sometimes wonder if the accounting team is run by a bunch of monkeys. Evil freaking monkeys...

 

[StinkBug]

Evil freaking monkeys...

Well said!


to update my situation...my account is unlocked but seems to be missing all of my money. I looked at the checkcash thing but it shows nothing for April (duh) and gives me an error for march (actually 3 different messages).

 

[pijak]

It says my withdrawals are pending....does that mean they are going to be paid?

USC

It says my withdrawals have been processed, and I've not seen anything other than my deposit back so far, if that gives you any idea where things might be going.

I'd recommend (in my newby-got-no-authority-posting-advice way) that if you've done all you can yourself with regards contacting customer services etc then you should PAB so that Bryan has a bigger stick to thwack information out of them with.

Anyway I'm glad that CM has a few more cases to work with now, but I'm sure that only time will tell whether anyone gets their money back. Am I right in thinking this is the most read thread in CasinoMeister history now btw? Casino Rewards could do themselves a lot of favours by showing up here methinks.

 

[pijak]

Well said!


to update my situation...my account is unlocked but seems to be missing all of my money. I looked at the checkcash thing but it shows nothing for April (duh) and gives me an error for march (actually 3 different messages).

I had that problem when trying to check my account, try checking all cash transactions (ie change the drop-down from credit card to cash if applicable) from March 1st to 28th, worked for me...

 

[BCarlisle]

I was not totally correct

My funds have not in fact disappeared from Captain Cook's and Casino Classic, they are both shown as works in progress. I still think they're pretty much scumbags, but fair is fair, and there's more than enough truthful mud to fling.

 

[555YY]

First off, as a business they didn't realize that their bonus was so good and so easy to clear that it would actually hurt the casino financially. When the word spread about that such a financial oppurtunity was aviailable it was too late for Captain Cook's. [\QUOTE]

yea ICL bonus is SUPER EASY to clear, lmao...

i hope that was tongue-in-cheek, or someone needs to adjust their basic bonus-hunting maths

look, i think ICL deserved to be rogued for their actions as much as anybody, but if you openly admit that your only goal is to take advantage of ICL company financially then from the casino point of view you would be the rogue. statements like that seem to make casinos out to be enemies of player instead of mutual benefiting partners

ICL should be rogued b/c of their retroactive confiscation of funds and numerous lies and half-truths they told. it's not b/c they shouldn't be allowed to fight back if your only intention is jack them up for as many dollars as you can. they certainly have a right to fight back/barr you... they just need to do it after paying out your funds

 

[profiler]

I'm getting some responses back on the PABs. I believe that the workload on the employees checking these accounts is tremendous - this is the possible delay in getting through these in an expedient manner. As far as I know, not a single PAB player has had their account (with a balance) unlocked.

But one encouraging item:

...Please note all genuine players who have played to our T&C's can rest assured they will be paid.

So those of you who have been obedient to the T&Cs and have met the wagering requirements should just chill and wait.

ICL/CR have said that the finishing of their audit or whatever they are doing will take until april 15th. Why not chill like Casinomeister has suggested?

 

[GrandMaster]

ICL/CR have said that the finishing of their audit or whatever they are doing will take until april 15th. Why not chill like Casinomeister has suggested?

ICL said about 3 weeks ago that the "audit" would be done in a week, and they have already missed several of their own extended deadlines. Is there any reason to believe that they will really finish the "audit" by April 15?

 

[profiler]

ICL said about 3 weeks ago that the "audit" would be done in a week, and they have already missed several of their own extended deadlines. Is there any reason to believe that they will really finish the "audit" by April 15?

Considering the course of events, i don't attribute too much meaning to ICL statements, but i guess that CR statements do mean something, since they are still in business and presumably want to stay in business (and in fact expand).

My point is that it is not much use now to discuss individual variables in this thread, such as accounts that have been unlocked and others that haven't and saldi that seem missing in the cashcheck function (b.t.w. try the drop down menu's).

All one can do in this phase is file a complaint/PAB if one hasn't already and wait for a formal response from ICL/CR, either directly or through Casinomeister, which should be received around april 15 if CR is to retain credibility.

 

[chesterp]

so should i PAB again, or are my above comments enough? I PedAB' a couple weeks ago like everyone else, but after the bad news they gave me today...

 

[profiler]

so should i PAB again, or are my above comments enough? I PedAB' a couple weeks ago like everyone else, but after the bad news they gave me today...

Did you receive a formal response to your PAB from ICL/CR yet? I'm not very familiar with the exact procedure here at Casinomeister but i would think that a follow up on your PAB may be required, either through the form again or through email with Bryan Bailey. Still it may be wise to await the outcome of events around april 15, as to know the ultimate CR policy. Bryan, jetset?

 

[pijak]

Given that the last CasinoMeister newsletter bit regarding ICL/CR was titled 'patience is a virtue' I'd only PAB again if you have new information, I'm sure Bryan's got a few of these to work through by now so I doubt duplicates would be much help.

$0.02

 

[rkayn]

Considering the course of events, i don't attribute too much meaning to ICL statements, but i guess that CR statements do mean something, since they are still in business and presumably want to stay in business (and in fact expand).

My point is that it is not much use now to discuss individual variables in this thread, such as accounts that have been unlocked and others that haven't and saldi that seem missing in the cashcheck function (b.t.w. try the drop down menu's).

All one can do in this phase is file a complaint/PAB if one hasn't already and wait for a formal response from ICL/CR, either directly or through Casinomeister, which should be received around april 15 if CR is to retain credibility.

Yes, but according to Jetset yesterday:

Whilst I now have some reservations about playing the (informal) role of messenger, I have just received an email from Jamie Taylor the owner of Casino Rewards which may throw more light on his intentions here.

Commenting on the fact that the ICL deal only took effect at midnight last night (and he's in the Aussie timezone) and that he was therefore legally constrained against taking any actions, he adds the following:

QUOTE: I would like to say that this audit action taken by them (ICL) occurred prior to any discussions between us and Integrity Casinos which XXXXXXXXX can confirm. We acquired the group knowing that it was one of the issues we had to resolve.

I think you know that the CasinoRewards group has always had an extremely good reputation in the industry and has always been fair to its players. This service was extended to all of the unpaid players we inherited when we took over the Lucky Emperor Casino and if you remember they were immediately paid.

We are extending this high level of integrity to all of the players who were recently locked as part of their audit. Their accounts are being unlocked immediately. We will obviously require the normal identification documents but as soon as these are received the cashins will be processed. UNQUOTE

Yet my accounts are STILL locked. I haven't received my withdrawals. I haven't received a single E-mail from CR (or ICL) since the take-over regarding any potential ID verification - or anything else, for that matter.

At this point, it seems that I am receiving the same "high level of integrity" from CR that I received from Integrity.

 

[chesterp]

Did you receive a formal response to your PAB from ICL/CR yet? I'm not very familiar with the exact procedure here at Casinomeister but i would think that a follow up on your PAB may be required, either through the form again or through email with Bryan Bailey. Still it may be wise to await the outcome of events around april 15, as to know the ultimate CR policy. Bryan, jetset?

i received an email right away that he was taking care of it. not sure if that is a "formal response". maybe i'll just email him with the info i said in this thread yesterday too instead of another PAB

 

[outofstep]

First off, as a business they didn't realize that their bonus was so good and so easy to clear that it would actually hurt the casino financially. When the word spread about that such a financial oppurtunity was aviailable it was too late for Captain Cook's. [\QUOTE]

yea ICL bonus is SUPER EASY to clear, lmao...

i hope that was tongue-in-cheek, or someone needs to adjust their basic bonus-hunting maths

Even at the 42x wagering requirement that it was, you can't get any easier than autoplaying BJ all day long.
"Set it and forget it."

 

[jetset]

Yet my accounts are STILL locked. I haven't received my withdrawals. I haven't received a single E-mail from CR (or ICL) since the take-over regarding any potential ID verification - or anything else, for that matter.

At this point, it seems that I am receiving the same "high level of integrity" from CR that I received from Integrity.

This is another post I have today referred on to Jamie Taylor. Rkayn, if you haven't yet submitted a PAB then I would recommend that you do so to give us something firm and practical to work on with these people.

 

[KasinoKing]

I confess I haven't actually read the last 200 posts in this thread, but it seems Crooks are still holding on to peoples money.
For the first time ever, I'm actually quite glad I blew away my last 2 deposits & bonuses there! At least I'm not waiting for any payout like all the unfortunate people they are stealing from.

But I find the fact that I am still getting promotional e-mails from them every other day, trying to entice me to deposit more with them totally outrageous!
How DARE they do this when they are not making any payments to genuine players???
This is absolutely criminal.

Bryan, this group should be in the rouges list - NOW!!!

 

[caruso]

Our audit and reconciliation will be complete within 7 days of receiving this email.

Said almost a month ago.

 

[Stanford]

Meister knows what he is doing

Bryan, this group should be in the rouges list - NOW!!!

"They" belong in your rogues list. "They" certainly have made my rouges list. And Sirius dumped them upfront.

But who is "they"? I say they is Casino Rewards. But "they" told Jetset, CR is going to pull the plug on the audit and pay everyone.

And Bryan has these PABs where he is trying to get people paid. So I think we should trust Bryan to move on his own schedule. He has proven some things over the years.

My guess is that he moves in measured steps. I would expect this gives him more leverage as negotiations progress. Why put the casino in a position where they have nothing to lose by taking the most extreme position first?

Whatever his reasons, Meister has my faith on how he proceeds. But we players should be shouting in every forum - avoid Casino Rewards as it has again been involved in playing games with the bonus terms. And if you want to shout, "rogue" - go right ahead.

Stanford.

 

[jalex1ff]

I don't understand this attitude

"They" belong in your rogues list. "They" certainly have made my rouges list. And Sirius dumped them upfront.

But who is "they"? I say they is Casino Rewards. But "they" told Jetset, CR is going to pull the plug on the audit and pay everyone.

And Bryan has these PABs where he is trying to get people paid. So I think we should trust Bryan to move on his own schedule. He has proven some things over the years.

My guess is that he moves in measured steps. I would expect this gives him more leverage as negotiations progress. Why put the casino in a position where they have nothing to lose by taking the most extreme position first?

Whatever his reasons, Meister has my faith on how he proceeds. But we players should be shouting in every forum - avoid Casino Rewards as it has again been involved in playing games with the bonus terms. And if you want to shout, "rogue" - go right ahead.

Stanford.

Would you want to allow other unknowing innocents to lose money just so we can get ours back. I think that this is very shortsighted. These people (and don't forget these decisions are being made by people) have proven that they do not care for being honest. Their word means nothing. They have broken it time after time. Why allow them to operate with our knowing complicity. That my friends is just as dishonest as these people that are stealing yours and my funds. Go ahead. If you operate in legion with evil than you are no better than a rogue yourself. That is not an accusation. That is just the reality of this dispicable situation. Thieves are thieves whether you get your money back or not - what about all of those other people that can't PAB. Think about all the people that will fall victim to the dishonest people (thieves) that you are willing to negotiate with for your own benifit. I say "Rogue" them now. If they give back the money they have stolen it will still leave them as "Rogue". There is no option but to "Rogue" for any honest person. Sorry to be so honest. BTW, I have already promised any returned funds to my account to Casionmeister for all of the trouble he is going through.

 

[jalex1ff]

"They" belong in your rogues list. "They" certainly have made my rouges list. And Sirius dumped them upfront.

............ I would expect this gives him more leverage as negotiations progress. Why put the casino in a position where they have nothing to lose by taking the most extreme position first?........Stanford.

Sorry, I forgot to edit the response to only include the portion to which my post reference. I was 100% in aggreement with the rest of Stanford's post.

 

[BCarlisle]

Their gall has no bounds

Despite failing to honour my legitimate withdrawal, Captain Cook's Casino still has the gall to ask me for more money via a promo offer. Seeing as there was a small degree of personalisation in the mail they could have avoided sending such mail to accounts they have failed to satisfy at this point.

The astounding part is that they believe that I might ever again deposit at their site.

 

[Nomad]

Despite failing to honour my legitimate withdrawal, Captain Cook's Casino still has the gall to ask me for more money via a promo offer. Seeing as there was a small degree of personalisation in the mail they could have avoided sending such mail to accounts they have failed to satisfy at this point.

The astounding part is that they believe that I might ever again deposit at their site.

My guess is that these go out to any unlocked accounts. My Kingdom account was not locked or at least didn't stay locked for long (I can't remember...zero balance there) and I've been getting promo emails from them throughout this thing. I've only just gotten my first Cooks promo email since the locks happened. I think there might have been one from Classic as well, but I'm not sure.

In other news, after my most recent complaint, they actually responded with something other than the typical "wait three more years, then we might be done with the audit (but probably not)" type of response. They've asked me for ID and a utility bill. I suppose I'll send those in tomorrow if I have a chance, but it seems like it's just one more excuse to buy time. I mean, honestly, if they wanted ID, they've had 4 weeks to ask for it...

 

[BCarlisle]

My guess is that these go out to any unlocked accounts. My Kingdom account was not locked or at least didn't stay locked for long (I can't remember...zero balance there) and I've been getting promo emails from them throughout this thing. I've only just gotten my first Cooks promo email since the locks happened. I think there might have been one from Classic as well, but I'm not sure.

In other news, after my most recent complaint, they actually responded with something other than the typical "wait three more years, then we might be done with the audit (but probably not)" type of response. They've asked me for ID and a utility bill. I suppose I'll send those in tomorrow if I have a chance, but it seems like it's just one more excuse to buy time. I mean, honestly, if they wanted ID, they've had 4 weeks to ask for it...

Interestingly enough as soon as I replied to their bonus offer asking where the hell my money was they replied quite quickly and asked for ID docs also. Amazing coincidence, or did they just plan to sit on their hands on that one. It's only been a month after all, surely some ID could have been requested earlier.

Even more coincidental Casino Classic then emailed me telling me that neteller was my preferred withdrawal method. First I'd heard from them since the original audit email. Considering that the preferred withdrawal stage was reached weeks ago with Cook's with no joy on my part, I went ahead and sent ID docs to Classic along with an entire step by step neteller payment plan. Probably foiling their get back to me in 2 weeks asking for ID docs plan. Now they have no good reason not to pay. Scumbags.

 

[jetset]

QUOTE: They've asked me for ID and a utility bill. I suppose I'll send those in tomorrow if I have a chance, but it seems like it's just one more excuse to buy time. I mean, honestly, if they wanted ID, they've had 4 weeks to ask for it... UNQUOTE

I think these requests for ID are on the level. We've been hammering away at CR over the weekend and Jamie Taylor claims that his priority is to get these issues sorted out as soon as ID is confirmed. Given the circumstances surrounding this takeover and the behaviour of the previous owner, I guess he needs to verify IDs.

If that is a stall he is digging a grave for his casinos.

Stanhope's comment on the cool and factual approach is imo valid, although I can understand that the frustration and anger here are not conducive to accepting that point of view.

Jalix1ff makes a good point regarding the non-fora gamblers in this mess. We have drawn CR's attention to this aspect, but from our (outsider) point of view it will be impossible to quantify or even identify those players.

Spreading the word may bring them in, but again if they do not use the fora that presents a major difficulty. I wish I could be more positive and constructive on that aspect, but for now we're concentrating on what can be achieved asap.

 

[Timer]

I think these requests for ID are on the level. We've been hammering away at CR over the weekend and Jamie Taylor claims that his priority is to get these issues sorted out as soon as ID is confirmed. Given the circumstances surrounding this takeover and the behaviour of the previous owner, I guess he needs to verify IDs.

If that is a stall he is digging a grave for his casinos.

On the level my ass. I haven't received any "request" for IDs. But I'll tell you what I have received--an empty goddamn account! 250 vanished into thin air! No e-mails telling me the problem is taken care of. No e-mails saying the funds will be put back into my account. No-emails of any kind about the takeover. No e-mails of any kind whatsoever about my situation. It's like it never existed. But I'll tell you what I DID get. I got get an e-mail asking me to take advantage of their wonderful new goddamn bonus promotion! Would you like to make a deposit now?

Every weekend they come up with another ingenius stall. They are con artists plain and simple. This is a scam.

THE FACT THAT THEY ARE STILL OPEN FOR BUSINESS AND WILLINGLY TAKING PEOPLE'S MONEY SHOULD BE YOUR FIRST LITTLE CLUE.

Accounts are locked. Funds are confiscated. It's taken over a month and still no satisfaction on the part of dozens and perhaps hunderes of players--yet they are still accepting deposits from anywhere they can get them!

THIS IS OUTRAGEOUS!!!

The casino should be closed down immediately and no deposits should be accepted from anyone until all disputed parties are paid in full.

I'm tired; I'm fed up; I've been a nice guy too long.

I want my money NOW!

 

[caruso]

Integrity HAS closed down - their casinos belong to the Casino Rewards group now.

I've little doubt that all players filing complaints will eventually get paid - there is no way that Casino Rewards wants to become the first Microgaming group with Honourable Mention in the rogue section, and Microgaming will also have something to say about it if it goes that far. Of course, they won't pay anyone who DOESN'T complain and was locked out. That's the neat part of the deal for them - they only have to cough up 10% or so of stolen funds, and nobody will be any the wiser about the 90% remainder.

 

[profiler]

(...) 250 vanished into thin air! (...) It's like it never existed. (...)

I do hope you made some screenshots of your balance and/or cashout.

(...) I'm tired; I'm fed up; I've been a nice guy too long.

I want my money NOW!

I heard you, but i believe that the announcement was made by ICL/CR that the audit will take some more time untill around april 15.

Don't get me wrong here; i have a GBP 530 total cashout pending.

 

[chesterp]

so here is my update since p.41 of this thread. i wimped out on a 2nd PAB as many people here seem to suggest just waiting til the 15th, seeing what happens. and i suppose casinomeister will see this here. below is my correspondence with cc today with older emails below that. atleast it seems it's just the bonus they want to take back from me, so i wouldn't lose my deposits-which they had me worried about a few days ago. but i still feel they shouldn't take the bonuses either since i've followed their t&c 100%.

as you can see in what you copied from my email two weeks ago, i clearly requested to get my deposit back IF YOU WEREN'T GOING TO GIVE AN EXTENSION TO THE BONUS, because obviously i can't finish a bonus in a week if my account is frozen for longer than that. i also only requested this for captaincooks, not the other 2 casinos. so by deciding to give me my deposit back, are you saying that you refuse to give an extension to the bonus at captaincooks? if so, why this decision? and what is my status with the other 2 casinos? again, as i said two weeks ago, IF you aren't extending the bonus, i'd like my money back now (or rather, 2 weeks ago). but if i get an extension, i can wait til you are done the audit. i don't see how it is fair to not get an extension though, since i followed all the terms and conditions.

Hello Chester,

Thanks for your email.

The reason that credits to the value of 89.50 were removed from your account is
due to the fact that you requested a refund of your deposit rather than wait for
the audit to be completed.

I've attached the email from you requesting your deposit refund. We made it
clear that in requesting a deposit refund any account balance/winnings in your
account that were in excess of your deposit amount would be automatically
forfeited.

In your case, your deposit was for GBP100 - this amount will be refunded to you
in our next batch of refunds - I've just asked Kurt to ensure this is sent to
you ASAP.

Thanks Chester - please let me know if you have any further questions.

Kind Regards,

Louise
Accounts Department
Captain Cooks Casino



-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Saturday, 2 April 2005 5:45 AM
To: The Captain
Subject: Re: Exciting News From The Captain!


what? you said only people that had been in some evil group would have
the money forfeited. i went by the terms and conditions 100%, was
frozen forever, and now you stole all my money even though i followed
all your rules? you aren't even giving me a reason for why you steal
my money? what about casinoclassic and casinokingdom? next stop-
casinomeister.

the $89.50 that was in your account was forfeited (removed) after
investigation
by our Accounts Audit.

I apologise for the inconvenience.
Kindest regards,

Levi Roberts
The Endeavour's Astronomer

"Between the two brightest stars and straight on till morning, Captain"

:: The Captain's Crew ::
www.CaptainCooksCasino.com
www.CaptainFlashCasino.com

Having trouble making a deposit using your credit card? Try using your
credit
card through NETeller or Click2Pay or consider one of our many other
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available to you. For further details visit this page -

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-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Saturday, 2 April 2005 5:23 AM
To: The Captain
Subject: Re: Exciting News From The Captain!


i can finally get back into account after frozen forever. but no money
there. are you going to put the money back in? i had bonus account and
regular account money



Attached Message
From: [email protected]
To: Accounts (captaincookscasino.com) <[email protected]>
Subject: Re: Important information regarding your account
Date: Wed, 16 Mar 2005 12:23:05 +1000


ok. if you don't give me an extension to clear the bonus for my
captaincookscasino account, then i do
want to withdraw my deposit. thank you.

Hello Chester,

It will depend on the findings of the investigation - I can not advise
what the
current status is on your account.

As soon as the investigation is complete you will be advised what we
will do.
You are entitled to make your own decision with regards to receiving
your
deposit back or not.

Let me know if you would like to opt for that and we'll get things
organised.

Regards,

Louise
Accounts Department
Captain Cooks Casino

 

[rkayn]

I E-mailed them this weekend requesting an update on the status of my account and withdrawal from Cooks. They responded first thing this morning with an E-mail stating that my account was unlocked, and ANOTHER E-mail offering a deposit bonus .

They somehow neglected to address the question regarding my withdrawal. I decided to sign on to see what information I could get there, hoping that maybe it showed being in process. I don't know why I was surprised to find that I was STILL locked out.

They haven't responded yet to my follow-up E-mail.

PS Jetset - Yes, I PAB'ed a week or two ago.

 

[StinkBug]

They responded first thing this morning......and ANOTHER E-mail offering a deposit bonus

I got an e-mail sunday about a bonus and an e-mail today about a bonus (both from Crook's). A little less spamming and a little more paying out funds owed would be nice!

 

[StinkBug]

for the record, I received $100 from Crook's today in my neteller account - not the $272 that I had withdrawn and that shows pending in my account info.

PAB may be on the way, SOON

 

[pijak]

Have to say stinkbug I think your PAB may be overdue, I only got to that stage because they stopped responding to my emails and started coming up with 'we will not enter into any further discussion...' type mails. If they haven't even got the decency to give you that response I'd say you've done all you can reasonably be expected to do.

Next Sunday will be 2 months since my 500 withdrawal request, I know we should all be patient till April 15th but I'd counted on that money, won't be making that mistake again! My lizards are starting to go hungry...

 

[Nomad]

I think these requests for ID are on the level. We've been hammering away at CR over the weekend and Jamie Taylor claims that his priority is to get these issues sorted out as soon as ID is confirmed. Given the circumstances surrounding this takeover and the behaviour of the previous owner, I guess he needs to verify IDs.

I hope that you are right. At the moment, I'm still giving them the benefit of the doubt (as difficult as that is). They've just taken over control, so I guess if I look at it that way, they've only had a matter of a few days at this point to work it out. I'm still not convinced that they are innocent in all of this, but as long as I get my money, I'll be satisfied. If I get it in 2 weeks, so be it. That doesn't mean I'll be happy about this whole situation though.

Jetset, thanks for the effort that you are putting forth to try to get these issues resolved and payments made.

 

[case]

Another payment

Just for the record, I received a cashout of around $1200 from my Cooks Poker account today, three days after requesting it.

As I said before, I've played nothing but poker recently. I did clear a $50 bonus on my poker account on my last deposit.

It goes without saying that this carries no implication or opinion with respect to payment issues that other players are having.

- Case

 

[Soul Rebel]

failed to connect to server?

So I'm trying to log into my accounts on all three casinos, and all I get is a message that says "Failed to connect to server." Anyone else getting this? I'd love to know if my cashouts are still pending, or if they've disappeared entirely.

 

[rkayn]

So I'm trying to log into my accounts on all three casinos, and all I get is a message that says "Failed to connect to server." Anyone else getting this? I'd love to know if my cashouts are still pending, or if they've disappeared entirely.

All I get is a message saying "the account name or password is incorrect", even after requesting (and receiving) a new password. They also say that they have "reset" my account. Still the same message, even though I am cut and pasting the account number and password from their E-mail.

I am trying to sign on via the "flash" casino instead of the downloaded program like I originally did as I removed the downloaded program a couple of weeks ago, so maybe that's an issue.

They did say today that my full withdrawal (deposit plus cleared bonus) should be paid within 24 hours.

 

[texas hooters]

I am trying to sign on via the "flash" casino instead of the downloaded program like I originally did as I removed the downloaded program a couple of weeks ago, so maybe that's an issue.

That worked for me a few times but then all of a sudden it didn't work so I contacted them about it and was told you need a seperate account for flash.

 

[rkayn]

They did say today that my full withdrawal (deposit plus cleared bonus) should be paid within 24 hours.

I received full payment (deposit PLUS cleared bonus) from not just Cooks but Casino Kingdom tonight.

I'd like to thank everyone who assisted (not excluding CR, despite some of my earlier sarcastic comments), and I hope everyone else who was in the same boat finds a similar surprise in their Neteller account soon.

 

[BCarlisle]

Got Paid

Hi. I also got paid my entire outstanding amount from both Classic and Cook's. Both accounts were paid from Cook's. Sadly the exchange has suffered over the last month, but finally some resolution. Thanks Bryan for providing this forum and allowing me to Pitch a Bitch about these casinos.

 

[Timer]

Good News and Bad

I just sent this e-mail to Bryan.

Bryan,

I looked in my Neteller account at midnight on April 6 PST, and there was $369.70 deposit from Captain Cooks. I didn't make a withdrawal there. They must have gone ahead and done it on their own. I have recived no e-mails from them, other than another bonus promotion offer. But this is good news. However, I had a 250 balance in my Captain Cooks account. I don't understand the discrepancy, but like I said it's good news over all.

I still can't log into my Casino Classic account. I have a 200 deposit there.

Thank you very much for your efforts. They are much appreciated.

 

[sMeller]

Got paid

I have been paid the full amount from all three casinos now.

 

[profiler]

Fully paid

Great stuff! I just sent Bryan Bailey this message.

''Both cashout payments from Casino Classic and Casino Kingdom hit my Neteller account today. I haven't received a message from the casino's yet so i don't know if i am banned, but that is less important to me. I will be sharing this info on your message board shortly. Thanks for your help!''

A big thanks to all who are or have been involved in straightening out this situation!

 

[Bullajami]

I, too, have received my cashout from Captain Cooks. Thanks Bryan, and all the meisteroos for the counsel and commiseration.