Captain Cooks group in trouble?

[SuperGidget]

The answer's most likely just that the scaremongerers were right and the group ran out of cash. They tried to use "bonus abuse" as an excuse to avoid paying as many people as they could, but eventually gave up the ghost and sold/gave away their business. Though if Willy or ICL would like to post the 'truth' I'm sure we'd all love to hear it

So are you saying Prima Poker would allow one of their skins to heist their Prima poker players funds because the casino side lost money?

I always thought Prima Poker had more safeguards in place to guarantee players funds were safe at any of their sites.

So this puts in doubt for me to give play at any Prima poker site in the future.

 

[amandajm]

The emails received today and yesterday, corroborated by posters, puts this firm Casino Rewards in a very bad light imo.

 

[Stanford]

This is an honest affiliate

Eight months ago, a company representing Casino Rewards asked about advertising on my site and I sent them some details about the problems with the group (mainly retroactively applying promotion terms and conditions) and told them I wouldn't advertise them unless they could resolve all the problems. This is what I was told:



The management's attitude doesn't bode well for the players waiting for payments at Integrity after Casino Rewards take over.

Link Removed ( Old/Invalid)

Sirius,

I want to say thank you for your honesty. I noticed (and posted) you were the first to put the Integrity Group in the dumpster. Reminds me of the old Dylan song - "You don't need a weatherman to tell which way the wind blows".

Well done.

Stanford.

 

[Stanford]

Shortage of Funds

I haven't played in their casinos but I have been playing at Captain Cooks Poker room since they began...They know me pretty well as I am one of their most loyal customers and have been for a long time.

But for the last three weeks they have chosen not to pay out my poker withdrawals. ...

Now I feel they are just lying to me and don't intend to pay me my legitimate winnings.

Why am I, a loyal poker room player being penalized by this audit of casino abusers?

I have to think they are seriously low on cash. PAB for sure.

Stanford.

 

[BCarlisle]

Anyone here with money in the 30%

Hi. The way I see it everyone with money in their accounts falls into the 70% of accounts that are yet to be audited, and the accounts with nil balances form the 30% that has been audited. I'm trying to avoid stating the obvious, but are we in agreement over this ? It seems to me the Casino Group is blatantly lying to all concerned and has not resolved any of the account issues at this time.

Has anyone with a pending withdrawal whose accounts were locked pending the audit had their withdrawal honoured at this time ? Or are we all magically in the 70% still to be audited.

 

[Lurkio]

Jeez..some serious affiliate haters & keyboard warriors out there!

I dont know this for a fact and I guess I should check but its my understanding that casinos get paid a rake per hand etc and the winnings are pooled..like at a table.You play the other palyers not the casino..correct?

So again I assume it would be very hard not to have money to pay players..i would also assume that prima poker ( Microgaming) hold the money and then its paid out ?

I cant think how else they wouldnt have the money..maybe credit card fraud and they get penalised or micro are holding funds until rewards take it over??

Poker pays a very good cpa..maybe its that..but still has nothing to do with paying players.

 

[Lurkio]

Hi. The way I see it everyone with money in their accounts falls into the 70% of accounts that are yet to be audited, and the accounts with nil balances form the 30% that has been audited. I'm trying to avoid stating the obvious, but are we in agreement over this ? It seems to me the Casino Group is blatantly lying to all concerned and has not resolved any of the account issues at this time.

Has anyone with a pending withdrawal whose accounts were locked pending the audit had their withdrawal honoured at this time ? Or are we all magically in the 70% still to be audited.

Is that THE belinda carlisle??? :notworthy

 

[Vesuvio]

I dont know this for a fact and I guess I should check but its my understanding that casinos get paid a rake per hand etc and the winnings are pooled..like at a table.You play the other palyers not the casino..correct?

So again I assume it would be very hard not to have money to pay players..i would also assume that prima poker ( Microgaming) hold the money and then its paid out ?

If I deposit $300 000 at Captain Cooks poker and then decide 10 minutes later I want to withdraw it surely I'm going to be paid from funds held by Captain Cooks rather than from the rake collected in that time?

It's true, you'd have to do something phenomenally stupid for a successful poker site not to be able to pay its players, but if the funds are held jointly with a casino that's run out of money it might be a different matter.

At least in this case either Casino Rewards or Microgaming itself should be able to pay out all players concerned.

 

[Soul Rebel]

Hi. The way I see it everyone with money in their accounts falls into the 70% of accounts that are yet to be audited, and the accounts with nil balances form the 30% that has been audited. I'm trying to avoid stating the obvious, but are we in agreement over this ? It seems to me the Casino Group is blatantly lying to all concerned and has not resolved any of the account issues at this time.

Has anyone with a pending withdrawal whose accounts were locked pending the audit had their withdrawal honoured at this time ? Or are we all magically in the 70% still to be audited.

I think you're right on. Out of my accounts with each of the three casinos, two have a zero balance and were of course unlocked and I was cleared as an abuser. Naturally, the one account (Kingdom) that still has a pending cashout received the 30% email. I don't think it can get much more obvious than this.

 

[Stanford]

When does the this become Casino Rewards Problem?

Riddle me this, Batman. I got an email 2 days ago announcing the "merger" with Casino Rewards. Now this is different than just a purchase.

So now that these two have merged, shouldn't Casino Rewards have shut down the audit 2 days ago?

Shouldn't players being getting emails saying, we are 30% done and that's all we are going to do?

For those that were not ready to suspicion that Casino Rewards was at the bottom of this "audit" - Is this a Casino Rewards problem... now?

Stanford.

 

[Lurkio]

If I deposit $300 000 at Captain Cooks poker and then decide 10 minutes later I want to withdraw it surely I'm going to be paid from funds held by Captain Cooks rather than from the rake collected in that time?

Good point..I have no idea...anyone?

 

[The Dude]

I'm getting some responses back on the PABs. I believe that the workload on the employees checking these accounts is tremendous - this is the possible delay in getting through these in an expedient manner. As far as I know, not a single PAB player has had their account (with a balance) unlocked.

But one encouraging item:

...Please note all genuine players who have played to our T&C's can rest assured they will be paid.

So those of you who have been obedient to the T&Cs and have met the wagering requirements should just chill and wait.

 

[Vesuvio]

...Please note all genuine players who have played to our T&C's can rest assured they will be paid.

So those of you who have been obedient to the T&Cs and have met the wagering requirements should just chill and wait.

I hope you're right, but Willy did claim the T&Cs allowed them to retain winnings from players who didn't play for 'entertainment'.

Does anyone know who's actually in charge over there now? Does the ICL management still exist (only 'merged' with Casino Rewards), or are CR running the casinos now?

 

[The Dude]

I hope you're right, but Willy did claim the T&Cs allowed them to retain winnings from players who didn't play for 'entertainment'.

Does anyone know who's actually in charge over there now? Does the ICL management still exist (only 'merged' with Casino Rewards), or are CR running the casinos now?

I have faith they will do the right thing.

As in who is running the show...I'm not making any assumptions yet.

They are welcome to jump in at any time and let us know.

 

[GrandMaster]

I'm getting some responses back on the Pubs. I believe that the workload on the employees checking these accounts is tremendous - this is the possible delay in getting through these in an expedient manner.

Do you mean they are checking the accounts by hand? I find this hard to believe. A competent programmer should be able to write a program to do this automatically, and then the whole thing should only take a few hours or days at most.

 

[The Dude]

Do you mean they are checking the accounts by hand? I find this hard to believe. A competent programmer should be able to write a program to do this automatically, and then the whole thing should only take a few hours or days at most.

I'm only speculating from what I know. They should be able to come in here and tell us. I am not their spokeperson.

 

[actyper]

Something to think about ..

If you have an account on all 3 casinos, and have already been cleared and unlocked from one of them (0 balance). Thus you have been deemed a non-fraudualant player. Technically shouldn't your other accounts be unlocked, as why would you be a fraud player on one site and not the other?

 

[moondogg]

Riddle me this, Batman. I got an email 2 days ago announcing the "merger" with Casino Rewards. Now this is different than just a purchase.

So now that these two have merged, shouldn't Casino Rewards have shut down the audit 2 days ago?

Shouldn't players being getting emails saying, we are 30% done and that's all we are going to do?

For those that were not ready to suspicion that Casino Rewards was at the bottom of this "audit" - Is this a Casino Rewards problem... now?

Stanford.

Good point. Assuming that these are not more lies and that CR is not really behind the audit, how the hell did they value ICL?

Assuming that the audits would have a significant impact on the financial state of ICL (they wouldn't be bothering otherwise), how could CR possibly agree to a price before the audit has been concluded and the findings released (at least internally)? Before the audit results, ICL does not have a tangible calculatable value, they could be either deeply in debt or obscenely profitable.

These guys REALLY suck at being dishonest. IMHO.

 

[jetset]

They pretty much suck at damage control too, otherwise the new owner would be communicating instead of sitting on his hands whilst his brands' reputations are being eroded.

As to "...Please note all genuine players who have played to our T&C's can rest assured they will be paid." I guess a lot depends on their definition of "genuine" Another still unanswered question....

 

[Freudian]

I'm getting some responses back on the PABs. I believe that the workload on the employees checking these accounts is tremendous - this is the possible delay in getting through these in an expedient manner. As far as I know, not a single PAB player has had their account (with a balance) unlocked.

But one encouraging item:

...Please note all genuine players who have played to our T&C's can rest assured they will be paid.

So those of you who have been obedient to the T&Cs and have met the wagering requirements should just chill and wait.

I don't know if its particularly encouraging. If they hadn't slipped the word "genuine" in there it would have been positive. But now we are left with just another phrase they haven't defined.

That's not to say they won't do the right thing here of course but my bat radar goes off when a casino starts talking about genuine players.

 

[The Dude]

I don't know if its particularly encouraging. If they hadn't slipped the word "genuine" in there it would have been positive. But now we are left with just another phrase they haven't defined.

That's not to say they won't do the right thing here of course but my bat radar goes off when a casino starts talking about genuine players.

I think they can be swayed to see things like I do. Genuine = a player NOT commiting fraud. I'll leave it at that.

 

[ScurvyDog]

Something to think about ..

If you have an account on all 3 casinos, and have already been cleared and unlocked from one of them (0 balance). Thus you have been deemed a non-fraudualant player. Technically shouldn't your other accounts be unlocked, as why would you be a fraud player on one site and not the other?

You're banging the nail firmly on the head with that observation.

Drawing from other forums, they've already cleared and unlocked accounts for admitted "bonus abusers", who signed up in pounds on all three casinos, autoplayed exactly to the penny the minimum they had to to clear the wagering requirements for the maximum bonus, and immediately cashed out. Those players have been cleared as non-fradulent. Oh, and all the cleared accounts also just happened to have zero balance.

Any account with a balance in it, however, remains locked, even if that player has multiple accounts and all of the others have been cleared.

This is bordering on outright fraud (pretending for a moment that casinos can be held accountable for fraud in situations such as this). This "audit" is being increasingly exposed as the fiction that it is. The odds that they would examine every account, one by one, and only magically determine that all of the legitimate ones were accounts with zero balances are not only astronomical, but also fly in the face of logic. If anything, accounts with zero balances would be more prone to fraud, as the player would perpetuate fraud (whatever the hell that is) and take their fradulent winnings and run, never to return. Yet all of those accounts have been cleared in this exhaustive, backbreaking audit that ICL is still working on.

It's time to settle this, one way or another.

 

[case]

I got paid

$3025 hit my NETeller account today from "Casino Kingdom" (previous payments had been from "Captain Cook Poker"). The withdrawal was requested on 3/16/05.

While I had taken some bonuses for casino play a long time ago (late 2003), all of my recent activity has been in the poker room.

I have accounts only at Captain Cooks and Captain Cooks Poker. Neither is locked (either one could possibly have been previously locked and then opened as I didn't log in to either of them every day, but I never got a locked message).


I have around $1000 still in my poker account with uncleared bonus funds on it.

- Case

 

[Nomad]

As to "...Please note all genuine players who have played to our T&C's can rest assured they will be paid." I guess a lot depends on their definition of "genuine" Another still unanswered question....

What really bad is that they have specifically told some of us that we are have been identified as "a loyal, genuine and fair player." Yeah, that's great. Now pay me the $500 that you have been holding for 23 days... That's 10 days since I was told that I was a loyal, genuine and fair player.


Thanks again, Bryan (and others), for all of the work that you are putting into helping to get this matter resolved.

 

[pijak]

23 days? I'm approaching 50, and they've called me the same thing!

Anyway I'm sure this'll all clear itself up one way or other soon, I do wish they'd stop sending me promotions by email though, quite why they think I might be interested in giving them any more of my money I don't know

 

[Freudian]

I think they can be swayed to see things like I do. Genuine = a player NOT commiting fraud. I'll leave it at that.

Of course that is a reasonable interpretation also. I'm just pointing out that semantics seems to have been pretty important for casinos not doing the right thing in the past.

Anyway, we have to give the new owners time to do the right thing. I would prefer if they explained in clear terms why they are having an audit and what accounts risk having the bonus revoked. Not as much for my sake but for the peace of mind of the pretty large group of players who have been waiting for quite a while now. It seems to me it would be the polite way to handle an audit that is as large and time consuming as this one is.

 

[Stanford]

Anyway, we have to give the new owners time to do the right thing.

I don't know why they need any time. GrandMaster pretty well nailed it days ago when he said:

"I repeat, the players have to be paid promptly, and then the casinos can review the accounts at their leisure to decide which players they want to keep."

The longer the goes on, the more certain that Casino Rewards was behind this audit from the start. In any case, why shouldn't we at least hold them responsible for continuing it. And what's the difference?

imho,
Stanford.

 

[BCarlisle]

Positive balance paid

Hi. I still haven't received money myself, but a friend of mine was paid his outstanding withdrawal at Captain Cook's Casino. So that's probably good news for everyone.

 

[n96radsb]

I wrote to casino classic and asked about my account there.
I like the fact that I wrote to casino classic, the mail I got in return was from captain cook, and the payment was from casino kingdom and she signed with casino classic
If I wasnt confused before, I am for sure now :notworthy

Accounts (captaincookscasino.com) wrote:

Hello XXXXX,

Here are the details of your payment:

Name: XXXXX XXXXXXX
Account No.: XXXXXXXXXXX
State/Province: NA
Country: XX
Zip: XXXXX
Email: XXXXXXXXXXXXX
IP: XXXXXXXXXX
Amount: GBP200
Date: March 9th
Sent From: Casino Kingdom

Kind Regards,

Louise
Accounts Department
Casino Classic

 

[Petunia]

** IT would seem that this is causing more headaches (0n both sides) than what is needed. To complete the audit, they need to 'close' the casinos in question and get on with it. What is happening now is a sick circle where mistakes are being repeated.
Not everyone knows that the casinos are under audit, so they deposit, play and win/loose/have problems and whallah, accounts are locked and more 'back-up' traffic occur, which leads to more bitching, which leads to more frustrations!
I do wish this lot get their stuff in order. The pile will never go down and under control if they still accept deposits and lock accounts for auditing afterwards!! Imo - unless of course I have this all wrong, in which case... I will say I am sorry.
All in all, i stand by my point: this was a good idea with bad excecution.. we all make mistakes... but do we have to repeat them?! **

 

[jetset]

Whilst I now have some reservations about playing the (informal) role of messenger, I have just received an email from Jamie Taylor the owner of Casino Rewards which may throw more light on his intentions here.

Commenting on the fact that the ICL deal only took effect at midnight last night (and he's in the Aussie timezone) and that he was therefore legally constrained against taking any actions, he adds the following:

QUOTE: I would like to say that this audit action taken by them (ICL) occurred prior to any discussions between us and Integrity Casinos which XXXXXXXXX can confirm. We acquired the group knowing that it was one of the issues we had to resolve.

I think you know that the CasinoRewards group has always had an extremely good reputation in the industry and has always been fair to its players. This service was extended to all of the unpaid players we inherited when we took over the Lucky Emperor Casino and if you remember they were immediately paid.

We are extending this high level of integrity to all of the players who were recently locked as part of their audit. Their accounts are being unlocked immediately. We will obviously require the normal identification documents but as soon as these are received the cashins will be processed. UNQUOTE

There will obviously be questions flowing from these comments, and I do not personally have the knowledge or responsibility to answer them. However, I will assist if I can by monitoring the thread and passing on genuine questions to Casino Rewards...better still, I have urged them to initiate an honest communications plan and post here themselves as a part of it.

I have also taken the opportunity in responding to Jamie Taylor's email to reiterate the player's perspective on these bonus disqualifications and the need for an urgent resolution.

 

[Timer]

QUOTE:


We are extending this high level of integrity to all of the players who were recently locked as part of their audit. Their accounts are being unlocked immediately. We will obviously require the normal identification documents but as soon as these are received the cashins will be processed. UNQUOTE

After reading this I tried to log into my Captain Cooks account. Success! However, I have zero credits. I should have 250 pounds there. Now what?

I then tried to log into my Casino Classic account and I was still locked out.

I hope my money hasn't mysteriously disappeared.

 

[jetset]

Casino Rewards advised as above.

 

[dekeons]

Casino classic unlocked

My classic account has been unlocked and cashcheck shows my March 8 withdrawl of $800 as a work in progress.

 

[pijak]

I'm allowed back into Classic as well, cashcheck isn't much help though, Feb 14th payment of 495 still shows as processed by bankwire, March 18th payment of 435 shows processed by 'payment type: other' on top of the 60 Neteller payment.

 

[sirius]

I think you know that the CasinoRewards group has always had an extremely good reputation in the industry and has always been fair to its players.

Jamie Talyor is lying there so what makes anyone think he is telling the truth about the audit?

I would like to say that this audit action taken by them (ICL) occurred prior to any discussions between us and Integrity Casinos which XXXXXXXXX can confirm. We acquired the group knowing that it was one of the issues we had to resolve.

 

[jetset]

I've suggested to CR that they open a dedicated email for any queries or unusual hassles from guys who have not been paid / accounts still locked.

They can post it up here and on other fora so that any questions or issues can be quickly dealt with directly, and I'm sure we can all try and spread the word once we have it.

It's not the ideal solution because it doesn't reach those players who don't use the message boards, but it would be a start until the new owners can sort out this mess they have been left.

 

[buyloewen]

I just checked my accounts.

I just checked my kingdom and classic accounts. Both have balances of zero, when there should be 120 and 410 gbp in those accounts. What should I do now.

 

[tim5ny]

I just checked my kingdom and classic accounts. Both have balances of zero, when there should be 120 and 410 gbp in those accounts. What should I do now.

Lesson learned I guess! Now get your butt over to 32red and you'll never have this bad experience again.

 

[BCarlisle]

Funds Gone

My money is also gone. I logged on to Casino Classic and Captain Cook's Casino and neither account has any credit. I obviously have not received funds from either site. Seems they've solved their player problem with this fabulous new fund clearing regime. I can just imagine the advertising :

"Having trouble paying out players ? Well simply clear out their accounts and don't pay them, email support@cooks etc. for more tips on how to achieve casino owner happiness"

Oh and don't email them or anything when you do so, or write to them concerning their Pitch a Bitch, simply ignore and clear.

A sickening group indeed.

 

[AncientPC]

QUOTE: I would like to say that this audit action taken by them (ICL) occurred prior to any discussions between us and Integrity Casinos which XXXXXXXXX can confirm. We acquired the group knowing that it was one of the issues we had to resolve.

I think you know that the CasinoRewards group has always had an extremely good reputation in the industry and has always been fair to its players. This service was extended to all of the unpaid players we inherited when we took over the Lucky Emperor Casino and if you remember they were immediately paid.

We are extending this high level of integrity to all of the players who were recently locked as part of their audit. Their accounts are being unlocked immediately. We will obviously require the normal identification documents but as soon as these are received the cashins will be processed. UNQUOTE

Very nice. Like many others, I'm glad to hear this.

If this is some cruel version of an April Fool's joke then shame on you.

 

[jetset]

I just checked my kingdom and classic accounts. Both have balances of zero, when there should be 120 and 410 gbp in those accounts. What should I do now.

It's probably after midnight across in Oz now, but I've drawn Taylor's attention to this post anyway. I would recommend you PAB right this minute so that Bryan can give CR your full details and ride herd on your complaint.

 

[jetset]

Very nice. Like many others, I'm glad to hear this.

If this is some cruel version of an April Fool's joke then shame on you.

Ancient PC, I never joke around when it is some poor bloody player's dispute - this was a genuine email from the owner of CR. I passed it on for the board's information. We're still working on this issue.

 

[buyloewen]

I found the money.

I found the money in question Jetset. It's in the cashcheck section under work in progress. Sorry for the mix up. Thanx for the help.

 

[StinkBug]

I found the money in question Jetset. It's in the cashcheck section under work in progress. Sorry for the mix up. Thanx for the help.

I'm not seeing this....where is the cashcheck section? Thanks


Also, why does this software keep closing itself? Eh, it least it's not crashing my computer....for now.

 

[buyloewen]

The cashcheck section is at the top left.

The cashcheck section is at the top left. There are 4 small boxes next to the rewards box. One of them is cashceck.

 

[uscblackjack]

Not paid yet

I still havent been paid, but my account isnt locked. Maybe it will hit my neteller account today.

USC

 

[deezamn]

Ancient PC, I never joke around when it is some poor bloody player's dispute - this was a genuine email from the owner of CR. I passed it on for the board's information. We're still working on this issue.

Hrm...maybe that's the explanation for my Blackjack Ballroom account being locked last night. Considering I've never taken a bonus there, and made a few cashouts in the past with no hassles at all, I was floored to find my account locked. (I called support, they said they didn't see anything wrong, and I got an email a couple hours later saying it was open again.)

 

[chesterp]

so i don't see $ in cashcheck or anything for captaincooks. for casinoclassic, there is my deposit, don't know about bonus. been so long, i think i forgot how to get into my bonus account. so for those haven't cleared bonuses yet, should we still wait? email them asking what the heck is going on?

 

[chesterp]

this is really starting to piss me off. since my last post half hour or so ago, the following interaction with captaincooks (reverse chronological). keep in mind that this group was my first ever group of casinos, so no gnoming or any other illegal stuff going on. i was one of the ones that pitched a bitch too. what to do now casinomeister?

what? you said only people that had been in some evil group would have the money forfeited. i went by the terms and conditions 100%, was frozen forever, and now you stole all my money even though i followed all your rules? you aren't even giving me a reason for why you steal my money? what about casinoclassic and casinokingdom? next stop- casinomeister.

the $89.50 that was in your account was forfeited (removed) after investigation
by our Accounts Audit.

I apologise for the inconvenience.
Kindest regards,

Levi Roberts
The Endeavour's Astronomer

"Between the two brightest stars and straight on till morning, Captain"



i can finally get back into account after frozen forever. but no money
there. are you going to put the money back in? i had bonus account and
regular account money