1. Dismiss Notice
  2. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  3. Follow Casinomeister on Facebook | Twitter | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Cant get my username from Diamond Club Casino

Discussion in 'Online Casino and Poker Complaints - old section' started by Lizardkingsize, Mar 27, 2006.

    Mar 27, 2006
  1. Lizardkingsize

    Lizardkingsize Dormant account

    I played Diamond Club Casino and now have aprox 200$ on my account. I lost my username to the casino because I formated my computer witout saving my username.

    When I write the support from my registrered e-mail they dont respond. I have tried to write them from another email without giving them any personal information - 2 hours later I got a mail from them. When I told them about my full name and my registrered email they did not reply.

    I have figured out that they want me to give up. I have tried to call them, but cant get through... What do I do???

    The Lizardking
  2. Mar 27, 2006
  3. winbig

    winbig Keep winning this amount.

    Did you include all your personal information in the email from your registered email address? It's easy to spoof an email, so I can understand (though it's not right) their lack of response. I've come across this a couple of times at different casinos/poker rooms, and when I've emailed them, I always include complete contact information as well as maybe the last 4# of the account number of the method I've used to deposit. Never had any problems...
  4. Mar 27, 2006
  5. Nanny Rose

    Nanny Rose Dormant account

    Diamond club casino have the most non-existent support of any casino i have ever tried. Live help is a joke, and if you phone - they just pass you around and then put the phone down on you, so you can start the fun again.

    I had an issue with them where they owed me £1800 and for 4 months they would refuse to speak to me. In the end i spoke to Totesports VIP manger (where obviously im a VIP) and asked her to contact playtech directly for me. Of course i promised not to play at any more shabby playtech's like these and spend more time with a great casino like Totesport.

    The result....

    Within an hour of my email to her i had a call from Diamond Club offering to pay me immediately - which they did.

    I know Caruso has a very good list of the good and bad playtech's on this site. I'd definately take a look at his list,and i would recommend Totesport if you're looking for a playtech home! :)

    Good luck! :)
  6. Mar 27, 2006
  7. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Casino apologist
  8. Mar 28, 2006
  9. Lizardkingsize

    Lizardkingsize Dormant account

    Well.... I have now received my username from Diamond Club Casino after threatening them by stating that I would report them to casinomeister.com within 24 hours if they didnt reply. It worked!

    I thought everything was fine now, but soon I realized that my password had been locked and I couldnt reset it. Now they are not replying to my mails about my password....

    PLUS... When I got my mail they stated that I had to wager another 199 before I could withdraw. I am 100% sure that I forfilled the original wager requirements of 10 x bonus of 50 (500) by playing Cyberstud.

    Not the best experience!

Share This Page