- Jun 5, 2010
I've been trying to withdraw my modest balance of less than £100 from this casino and have sent them scans of driving licence and bank statement. They are being very awkward, however, claiming that these are insufficient for establishing identity and want passport (mine ran out in 2007) or national ID card (we don't have in UK)! They've said they're prepared to accept birth certificate; trouble is, mine's been lost somewhere in the house for at least ten years. (Can you all lay your hands on your's?) Other casinos have been content with an image of the debit card but, curiously, Mansion haven't asked for this. Does anyone out there have any advice or similar experience that might help me? Otherwise I don't quite know what to do to get my money back....help!