- Joined
- Feb 1, 2013
- Location
- United States
I'll try to explain this a s simple as possible, I played a free chip and won on it, then cashed out the max I could on that chip, and anything that was left over they are supposed to remove from my account, any other place I play at does it as soon as you request a payout but this casino didnt. I made another deposit after receiving my winnings and it was added to my balance of what they did not remove from before. I played for an hr or so and won $20,000 but when I tried to cashout I was told I couldnt because I broke the rules by depositing when I still had a balance but isnt that their fault??? I can't remove the rest of what was leftover from my winning chip only they can! heres the email I was sent and I just think they didnt wanna pay me out cuz I won so much but the error isnt even my fault I dont think! what can I do? anything?