*sigh*..customer service is going further downhill
So, I get a promotion mailer from Bet365 (read: their newsletter) , relating to the game Siberian Storm. I scour the site and can't find the game anywhere and think I'm going bonkers.
I email support who assures me it's there and directs me where to look.
And well, it isn't there so I email back. This time I get the response that the mailer is sent in error as my country (Canada) doesn't qualify, thus isn't in the games list. Okeydokey.
So, my promo mailer is no good; so I go to live chat to ask WHAT promos DO I qualify for.
You can read the comedy of errors below:
Tracey R has joined this chat.
You are now chatting with Tracey R.
james good morning tracey
Tracey R Hello, welcome to bet365 Live Chat. How may I help you?
james games, please
james XXXXX (account details, only altered line)
Tracey R Thank you.
Tracey R How may I help?
james i was wondering, my last promo mailer was sent to me in error
james ie my country didnt qulaify for the promotions
james so im not sure what promos are available to me
james ty
james for games only
james (a 100% is always nice..lol)
Tracey R One moment please.
james sure
Tracey R Sorry for the delay the system froze and I could not respond.
james no worries
Tracey R Can you confirm the country you are residing in please?
james sure...canada
james the last mail i got was about the Siberian Storm promo, and i emailed support, and they said i shouldnt have been sent that promo
james so i dont know what promos i have
Tracey R You are able to use all our products.
james well, support wrote me, saying the mailer was in error, that Canada didnt qualifyjames and Siberian Storm isnt in my games list
Tracey R Is this from bet365?
james yes
james and well, I don't ahve that slot, so I'm guessing I don't qualify, as the email says
james which is why, I'm curious, what promotions DO I qualify for
Tracey R I am just into your query, please continue to hold.
james sure
Tracey R Unfortunately, the game is not available to Canadian Players.
james yes, this is information I already know
james and has nothing to do with my question
james since it doesn't relate to me, what promotions AM I available to receive
james ty
Tracey R Any promotions you can see in the promotions section of the Games section.
Tracey R If you are unsure, please read the terms and conditions of the promotion.
james Well, I was sent a promotion mailer..then told I don't qualify for the promotion.james So, that's why I'm coming TO support to find out what I do qualify for
Tracey R As advised this was sent in error.
james yes, I know
james so why read the terms anyway if I don't qualify
james that's why I'm asking YOU what promotions I qualify for
Tracey R Please check the bet365 website when you are logged in, as will have all our current promotions available to you.
james I see. Thank you for being of absolutely no help whatsoever since I was directed to contact support for further help.