Bwin Casino complain

Emanuel83

Banned User
PABnoaccred
Joined
Dec 21, 2009
Location
Lisbon
Hello to everyone. First of all congratulations for such a good website. Im a casino gambler for many years and always liked your website :thumbsup:

Never needed to register in the forum though, but today I had a problem with Bwin. I was playing in their instant casino enjoying their 200 bonus and then an error message appears saying "you cant play for real money because your account have been cancelled, however you can sell chips and play for fun".

Well... I didnt anything wrong as far as I know. I can login in their website (even if a yellow popup appears saying "your account is closed") but I cant play for real money in any casino game. Already sent some e-mails to their support, all of them without reply.

So here I am complaining. I have around 450 in my bwin account (stills casino chips as I dont want to loose the bonus winnings) and I hope you can help me here! Watch out for Bwin Casino! Stay away :(

Hope you can help me please!

Cheers
 
The first thing you need to do is contact the rep for BWin...although it appears they haven't been on the forum since November 9th. The link to their profile is here:

https://www.casinomeister.com/forums/members/

Make sure you click on send a PRIVATE message, as opposed to the public type. Include all relevant info, and wait for a reply. If your PM goes unread, and you cannot get an answer from support as to why your account was closed, then you should probably use the PAB service.

Please read ALL the rules in re: PAB before doing so. Again, include all relevant information. Everyone from the site, and most importantly MaxD, is away at a conference right now...so don't expect much action on it til next week at some point.

Also, you have cross-posted the exact same post in the Bonus Issues Complaints forum. This is a definite no no.

https://www.casinomeister.com/forums/threads/avoid-bwin-casino.35965/

Post once only, and even that shouldn't have been done until you tried contacting the rep. If you go with the PAB...then don't post at all anymore until Max has had a chance to look into it for you.

Edited to add: Link to PAB service/rules.

https://www.casinomeister.com/player-arbitration-pab/
 
Thank you for the reply and sorry for double posting. It wont happen again. I just would like to solve my problem. I will follow the steps you told me to. Cheers
 
Thank you for the reply and sorry for double posting. It wont happen again. I just would like to solve my problem. I will follow the steps you told me to. Cheers

You're welcome and good luck.

Gnoming will not solve your cash flow problems.

Do you know something the rest of us aren't privy to? How do you know he was gnoming? Or playing blackjack?
 
Obviously you arent privy to anything. This is beyond a joke. Why do you always accuse people of doing things without any basis ? :mad:

Exactly. The point is that none of us know what type of bonus he was using, or what games he was playing. And if he didn't contravene any of the published T&C's, then he has a case. IF he did...then I guess he'll find that out too. It's up to MaxD and the rep to deal with...so let's leave it with them.
 
Exactly. The point is that none of us know what type of bonus he was using, or what games he was playing. And if he didn't contravene any of the published T&C's, then he has a case. IF he did...then I guess he'll find that out too. It's up to MaxD and the rep to deal with...so let's leave it with them.

Is a comment like that really necessary? :rolleyes:
 
If that's the way you want it. Some people's kids....geesh.


LOL-Nitro compare your first post here to Pina's and you tell me who's post is more negative,

Her post towards you did not put you down what so ever so I wouldn't get upset mate.

you ALWAYS got to see both sides of the coin before you can make any judgement, especially in regards to online casino's.
 
I just had to leave thats all. Yes I was playing blackjack with optimal strategy. I wont lie and I dont think I need to do that. Theres no such rule in Bwin Casino T&C. I can play the way I want. If want to play in a way wich reduces house edge I will. I own my mouse pointer and I choose how to play.

I was winning and then my account is canceled and I can only play for fun. I can sell my chips but I cant withdraw all my balance (bonus requirements probably).

Thank you for your help. I will follow the steps on page 1 and see what happens (infact already sent a PM to Bwin in this forum explaining the situation and refering my userid). Just hope bwin doesnt stole my money and this can be solved as soon as possible!

Cheers
 
Have they atleast offered you your deposit back? Just asking, even it that might not really be the case that u are going for here - I know it sucks to get "robbed" of your winnings!
 
In the error message it says "you can sell your chips and play for fun" so I suppose they allow me to withraw "real funds" (wich are less than my initial deposit). The question is that I wont sell chips before this thing is explained... I now I didnt do anything I cant. I just played thats all. Even my ID card is fully verified and approved by bwin. Lets wait and see.
 
Hi Emanuel, it is probably safe to say they have cancelled your account due to you playing BJ.

There must be something hiding away that states its not allowed or something.

They are a pretty reputable company so I think you will get your deposit back but they may not let you play for real money anymore.
 
And whats the problem with playing blackjack? I dont understand.. the game is there right? Im the player, I choose in wich buttons to press. I dont understand thats all. Lets see what they say. And hope casinomeister can help me aswel
 
And whats the problem with playing blackjack? I dont understand.. the game is there right? Im the player, I choose in wich buttons to press. I dont understand thats all. Lets see what they say. And hope casinomeister can help me aswel

Do you have a link to the terms and conditions which are relevant to whichever bonus you were playing with Emanuel? Without reading the specific terms, it's pretty hard to make any sort of judgement...which is why I said let's leave it for Max. But it won't be before early next week I imagine, as pretty much everyone is in London.
 
as for
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No restrictions for playing blackjack!

BWIN INSTANT PLAY CASINO WELCOME BONUS TERMS AND CONDITIONS AS AMENDED ON OCTOBER 29, 2008

Terms and Conditions for bwin Instant Play Casino 50% Welcome Bonus
Only users who already hold a bwin account and are new in the bwin Instant Play Casino are eligible for this promotion.
To qualify for the 50% bwin Instant Play Casino bonus the following criteria must be fulfilled (qualification):

You have to click on the respective link for the bwin Instant Play Casino Welcome Bonus on the bwin Instant Play Casino promotion page to qualify for the bonus.
Log-in to bwin Instant Play Casino with your existing user ID
Purchase at least EUR 10 (or the equivalent in another currency) in chips at once in the bwin Instant Play Casino within the promotional period and your account will be credited with a 50% bonus of the chips bought. This must be the first-ever chips purchased at the bwin Instant Play Casino.
The maximum bonus per user and account is EUR 200.
The bonus will only appear as soon as you play a game at bwin Instant Play Casino. Please note that it will take a few minutes before your bonus is added to your casino balance. Detailed information regarding your casino balance (real money and bonus chips) can be found in all bwin Instant Play Casino games under the option My Account on top of the page.
If you sell any chips before the bonus has been converted into withdrawable chips, the bonus will be cancelled.
Paying out the bonus amount (and all winnings which may have been generated through the wagering of the bonus amount) is subject to the following restrictions ("conversion"):

An amount equal to 40 times the initial bonus value must be wagered.
The wagering must be done with real money chips only on one or more games at bwin Instant Play Casino.
Due to 'Even-Chance wagering', all Roulette wagers are excluded.
The bonus amount available (and all winnings which may have been generated through the wagering of the bonus amount) will be cancelled if the amount initially purchased (in order to generate the bonus) is withdrawn.
The wagering requirements must be met within 60 days after receiving the bonus; otherwise any bonus amount available (and all winnings which may have been generated through the wagering of the bonus amount) will be cancelled.
The bonus chips available belong to bwin until the user fulfilled all requirements defined in this terms and conditions and the bonus chips are converted into withdrawable chips.
Any winnings generated by playing with real money chips will be added to the 'Deposited Funds' balance and any winnings generated by playing with bonus chips will be added to the 'Playable Bonus' balance which can be found in all bwin Instant Play Casino games under the option My Account on top of the page.
If no real money chips are available, real money chips have to be bought to be able to fulfil the wagering requirements.
The user will start playing with bonus chips once he has run out of real money chips.
Only one real money account is allowed per player or household.
All bwin Instant Play Casino promotions are available only once per day and per person, family, household, address, e-mail address, credit card number and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).
If, while playing at bwin Instant Play Casino, a player wins a sum regarded by Casino Management as worthy of publicity, the player must agree to allow bwin Instant Play Casino to use any comments or photographs for promotional purposes.
The Casino shall protect all personal information entrusted to it, but reserves the right to disclose the user ID in Casino press releases regarding the results.
In case of dispute, the decision of the Casino Management shall be considered unconditional and final.
Employees, governing bodies and directors of the Casino, their advertising agencies, or other agencies, licensees and licensors, service providers and other affiliated companies or group companies are excluded from participation. This also applies to family members of these persons.
The customer's interest in the bwin Casino and the web site is personal and not professional. Customers entering the bwin Casino do so solely for the customer's own personal entertainment. Any other entrance, access, use or re-use of the bwin Casino is strictly prohibited.
The Casino reserves the right to punish any misuse of this promotion with disqualification from this and other promotions and closure of the players bwin account wherever considered necessary.
This promotion has no cut off date. The Casino Management reserves the right to end this promotion at any time.
 
This is from the General Terms and Conditions, sub category....Bonus Terms and Conditions:

BONUS TERMS AND CONDITIONS
Bonuses are restricted to one player per household only.

The identity of a user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other forms of identification which may be required.

A welcome bonus is valid for a player's initial deposit only.

Only those players playing with real money are eligible for bonuses. Play for Fun players do not qualify for promotions.

Only one bonus is allowed per deposit.

Withdrawal requests of users who collaborate to overcome wager requirements and/or take part in syndicated gaming will not be tolerated.

No payments will be made in the case of multiple accounts.

The Casino Management reserves the right to refuse or rescind the Bonus for any reason including, but not restricted to, player abuse.

The Casino management reserves the right to lock any persons abusing casino promotions, and also reserve the right to pass on any information regarding known abusers on a negative database.

And there are two sets of (similar) terms for the signup bonus, one for the download casino, and one for the no download version. Neither one mentions blackjack. The only exclusion I could see was even money wagers, specifically roulette. Other than that, no list of disallowed games, period.
 
Okay, so there is no blackjack exclusion. That leaves us with the all encompassing "bonus abuse"...or multiple accounts/fraud. And I think we should leave it there, and let Max sort it out. Carrying on posting won't do any good, and will actually hurt your case in the long run.
 
Ok I will do what you say. No more posting then. Let me just clarify that Im not any kind of bonus abuser. I have only one account, period. Now lets see what can be done here. Thank you very much Pinababy69. Lets wait and see. (quickly I wish)
 
I've not played at Bwin. "Selling" chips means cashing in?

I did notice that the promo you quoted was for existing players of BWin to play the flash version. Did you play with an existing account? If you did not, that might be the problem.

Emanuel, don't even answer my question. Pina's advice to contact the rep and if that is unsuccessful to PAB is spot on.
 
Have you sent your docs to them?

They sometimes ("always") lock your account if you havent done that. They pay if you are legit.
 

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