Wow un f**ling believable. Check out this live chat session. Keep in mind I am thoroughly confused and not entirely sure I am chatting with CWC. I cant trust this type of behavior.
Gosia: Hello, how may I help you today?
****: Hi Gosia, are you with CWC?
Gosia: yes
****: Ok, I just signed up at Buzzluck and I found a MAJOR problem with the download.
****: I know CWC is VERY well repected everywhere but this is really bad.
Gosia: hold on please
****: Are you guys already aware of the problem? I would hope so because I am somewhat shocked.
****: Just a moment
Gosia: what problem?
****: First off is Buzzluck something besides RTG software?
****: Hello?
Gosia: Yes
Gosia: it is RTG
****: huh?
Gosia: and a different one
Gosia: called New Works
Gosia: casino systems
Gosia: What it
Gosia: the download isssue then
****: so New Works is part of Real time gaming?
Gosia: no
Gosia: it is not
Gosia: It is what regulates this casino
****: ok sorry I worded my original question wrong.
Gosia: Oj
Gosia: No problem
****: Look I am just trying to make sure I am in the right spot. Hereis the issue.
Gosia: Yes
****: When you click on the Live Chat in the casin it brings up a chat box. I entered everything in the chat and it take you to the support for PALACE OF CHANCE which is a known rogue casino.
Gosia: No we are not
Gosia: we are club world support
Gosia: not palace
****: I asked them if this was Buzzluck and they had no idea what I was talking about but tried to give me $50.
Gosia: What was the oryginal download issue is what Im trying to find out
Gosia: nothing to do with our casino
Gosia: palace one
****: Well why does your casino take you to the PALACE of CHANCEs live chat/
****: That is it. dont you get it?
Gosia: how did this happen
Gosia: please explain
****: your casino take you to the live chat of a rogue casino. Within the casino.
Gosia: you need to explain
Gosia: again
Gosia: where were you on our website
Gosia: and where did you click
****: The Live Chat within YOUR casino goes to PALACE of CHANCE. I was not on the website I am on the the actual download of the casino.
****: That is the download issue.
Gosia: You need to explain
Gosia: to me
Gosia: what happened
Gosia: and where on website
Gosia: you were
Gosia: As you siad issue with download
****: Let me explain to your management becasue
Gosia: whre live chat is different then download
Gosia: Management is not in
Gosia: please email to
Gosia:
support@buzzlock.com
****: no I dont care that much but this is very damning for CWW a well repsected casino have a link WITHIN the download casino that points to a rogue casino. Do you understand?
Gosia: no as I want to check it
Gosia: however you are not giving me any details
Gosia: so I cnanot chekc it
****: I gave you all the details, there must be a language barrier.
Gosia: no
****: do you have the casino pulled up?
Gosia: you did not
Gosia: give me website
****: no website
Gosia: ?
****: pull up the casino executable from your computer
Gosia: what website
Gosia: please
Gosia: ???
****: that is what I am trying to tell you no website.
****: you dont get it.
Gosia: you cannot download
Gosia: not from our website
Gosia: refer to buzzlock.com only
****: Ii did.
Gosia: you are looking in wrong place
****: nope
Gosia: ok then please email us with description
Gosia: of problem
Gosia: as I am trying to help
Gosia: but cannot without the details
Gosia: We will forward email to management for you
****: Ok lets try this. Pull up the casino on your computer
Gosia: I have it open all time
****: do you see the headset up in the left hand cornet?
Gosia: And im trying to find out detail
****: right hand sorry
Gosia: so I can help you
Gosia: Major problem with the download is what you described
****: The major probelm is the programmers have directed the live chat within the download to point to a rogue casino. Palace of Chance.
Gosia: let me check
Gosia: where in download
Gosia: you clicked
Gosia: ?????
****: in the upper right hand corner do you see and envelope then a headset?
Gosia: let me check
Gosia: what menu?
****: nevermind it looks like users have already contacted your management about this besides me.
Gosia: ok
****: I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes). BB28 was pretty close--NuWorks Software IS a new software and an entirely new company with some of its roots stemming from RTG. As a result, it should come as no big surprise that NuWorks is using the same live chat software as RTG uses. What happened in this situation was quite literally some lines getting crossed and as a result, Palace of Chance were swooping in trying to hijack players from Buzzluck.
****: WOW!
info: Your chat transcript will be sent to *************** at the end of your chat.
Gosia: I cna see that
Gosia: I will report this
Gosia: Sorry I only managed to chekc this now
Gosia: We will report this
****: It looks they already know now.
Gosia: Yes our management is aware
****: Great.
Gosia: Sorry for confusion ***** and thanks for letting us know
****: sure.