BuzzLuck - New CW group casino

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Got this email today. Why does this name sound so familiar? Is the the 'Mystery casino' here?



BuzzLuck – The ALL NEW casino from the ClubWorldGroup
As an existing group member we are offering you the chance to be the first to try our ALL NEW Casino offering more than 30 brand new slots games plus 4 new Video Poker games! We have even completely revamped the table games with a great new look and feel.
Visit our website and take a look!


30 Brand New Slots Games
BuzzLuck has launched with 30 never seen before video slots - all with amazing new features and huge payouts. Every single game at BuzzLuck is brand new and unique!
Download the new software here!

100% Bonus on your First Deposit
We will even give you a 100% bonus on your first deposit at BuzzLuck up to $868 – just redeem the following coupon code with your deposit and the chips will be credited instantly:
100% Coupon code: BUZZLUCK


Operated by the ClubWorld Group
BuzzLuck is operated by the ClubWorldGroup so you know you can be sure of excellent support, fast cashouts and the best promotions and offers around.

If you have any comments or questions do not hesitate to get in touch, we are here for you 24 hours a day by live chat, email and toll free phone,

Best of Luck

Lauren
Promotions Manager
 

bb28

Dormant Account
Joined
Nov 18, 2006
Location
US
The Mystery Casino

Well I clicked the link and downloaded it and played a bit in fun mode. Nice graphics and it seems to run smooth. The thing is it looks very much like rtg slots but different games so I gotta wonder if it was developed by RTG or maybe RTG has branched off and formed a new group.

I do have some questions as I didn't find my answer in the T&C's as the help file directed me to go to. This is the copy from the help file. "•A maximum win per paid spin may apply, see Casino T&C's for more information."

My questions right now are, 1. is there a max line payout, or is there a max payout on a spin? As most of us know there is a max payout on RTG so I wonder if this is the same or similar.






I won't spoil the surprise as to what the name is yet.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Yep, it's a mystery no mo' :D

And GoneGambling has challenged Casinomeister members to a tournament.

All the information you need is located here:
Old URL

This offer is only valid via the Casinomeister or GoneGambling links. Previous players of Buzzluck are eligible too - you just need to sign back up.
 

bb28

Dormant Account
Joined
Nov 18, 2006
Location
US
Got this email today. Why does this name sound so familiar? Is the the 'Mystery casino' here?

That's it, see my other thread that I must have posted at the same time as you did. :D

Maybe someone could move my other post here??
 

ssecca01

Experienced Member
Joined
Jun 30, 2011
Location
Australia
I totally forgot about the special mystery casino casinomiester bonus thing and when i got the email from Lauren about the new casino signed right up so i could try out the games in funmode. I guess no extra 20% for me when/if I deposit. :(
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I totally forgot about the special mystery casino casinomiester bonus thing and when i got the email from Lauren about the new casino signed right up so i could try out the games in funmode. I guess no extra 20% for me when/if I deposit. :(
It's only a bonus, you can still join the tourney at Gone Gambling. You just need to choose which side you're on :D
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
That's it, see my other thread that I must have posted at the same time as you did. :D

Maybe someone could move my other post here??

Done :thumbsup:


My questions right now are, 1. is there a max line payout, or is there a max payout on a spin? As most of us know there is a max payout on RTG so I wonder if this is the same or similar.

Yes...50,000x line bet
 

IanO

Regular Human
Joined
Jul 7, 2009
Location
Ireland.
Ohhh... Buzzluck's back

So someone has decided to revive the legend that was Buzzluck, eh? I wonder if they'll give me a call about re-launching the Live Lounge :p
 

Pocketdiggers77

Gamester
Joined
May 9, 2006
Location
On Top of Old Smokey
Something is MAJORLY wrong with BUZZLUCK Live Chat. I downloaded it and clicked on the LIVE CHAT and I was taken to the PALACE OF CHANCE , TWICE. They said they have never heard of Buzzluck but they had $50 with my name on it. I asked if they were part of the CWC group and they had no idea what I was talking about. Someone please explain to me why I would be take to the Palace of Chance (which is Rogue if I remember correctly) when I clicked on the Buzzluck Live chat button?? Disturbing to say the least.
 

Mallorca

Experienced Member
Joined
Dec 27, 2004
Location
Stockholm
Hi,
Same here I downloaded the software and it wasn`t RTG and then contacted live chat and it was Palace of Chance.I have just sent a pm to Bryan regarding this.
 

greedygirl

Purveyor of Onions
Joined
Jan 19, 2002
Location
Someplace other than where you're at
Something is MAJORLY wrong with BUZZLUCK Live Chat. I downloaded it and clicked on the LIVE CHAT and I was taken to the PALACE OF CHANCE , TWICE. They said they have never heard of Buzzluck but they had $50 with my name on it. I asked if they were part of the CWC group and they had no idea what I was talking about. Someone please explain to me why I would be take to the Palace of Chance (which is Rogue if I remember correctly) when I clicked on the Buzzluck Live chat button?? Disturbing to say the least.

I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes). BB28 was pretty close--NuWorks Software IS a new software and an entirely new company with some of its roots stemming from RTG. As a result, it should come as no big surprise that NuWorks is using the same live chat software as RTG uses. What happened in this situation was quite literally some lines getting crossed and as a result, Palace of Chance were swooping in trying to hijack players from Buzzluck.

To say the management of CWC is unhappy with this situation would be an understatement. There is ZERO connection between the Club World Group and Palace of Chance and this needs to be made emphatically clear. And as I already have mentioned, this situation is being dealt with swiftly and should be resolved in a matter of minutes.
 

Osloking

Non-Gambler
Joined
Dec 31, 2010
Location
Norge or NO-WAY!
this CM promotion is not working so i contacted CS and got this msg. not that big deal anyway but the way they handled this dont make me so welcome.
 

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Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Looks like you have to download the whole software to preview the games too. I cancelled before the install wizard could perform it's magic.

If it's new software, I want to at least look at what's offered before signing up.
 

bb28

Dormant Account
Joined
Nov 18, 2006
Location
US
I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes). BB28 was pretty close--NuWorks Software IS a new software and an entirely new company with some of its roots stemming from RTG.

Thanks for confirming what was obvious. ;)

As a result, it should come as no big surprise that NuWorks is using the same live chat software as RTG uses. What happened in this situation was quite literally some lines getting crossed and as a result, Palace of Chance were swooping in trying to hijack players from Buzzluck.

Oooo, that isn't good, not good at all. Who is responsible for that screw up? Nuworks?

To say the management of CWC is unhappy with this situation would be an understatement. There is ZERO connection between the Club World Group and Palace of Chance and this needs to be made emphatically clear. And as I already have mentioned, this situation is being dealt with swiftly and should be resolved in a matter of minutes.

:what: When I read that 1st post about the POC chat, I was like no way could that happen but it did, OMG! :eek:

We are all such a skeptical bunch and when stuff like that happens it sure feeds the conspiracy theories.
 

Pocketdiggers77

Gamester
Joined
May 9, 2006
Location
On Top of Old Smokey
Wow un f**ling believable. Check out this live chat session. Keep in mind I am thoroughly confused and not entirely sure I am chatting with CWC. I cant trust this type of behavior.

Gosia: Hello, how may I help you today?
****: Hi Gosia, are you with CWC?
Gosia: yes
****: Ok, I just signed up at Buzzluck and I found a MAJOR problem with the download.
****: I know CWC is VERY well repected everywhere but this is really bad.
Gosia: hold on please
****: Are you guys already aware of the problem? I would hope so because I am somewhat shocked.
****: Just a moment
Gosia: what problem?
****: First off is Buzzluck something besides RTG software?
****: Hello?
Gosia: Yes
Gosia: it is RTG
****: huh?
Gosia: and a different one
Gosia: called New Works
Gosia: casino systems
Gosia: What it
Gosia: the download isssue then
****: so New Works is part of Real time gaming?
Gosia: no
Gosia: it is not
Gosia: It is what regulates this casino
****: ok sorry I worded my original question wrong.
Gosia: Oj
Gosia: No problem
****: Look I am just trying to make sure I am in the right spot. Hereis the issue.
Gosia: Yes
****: When you click on the Live Chat in the casin it brings up a chat box. I entered everything in the chat and it take you to the support for PALACE OF CHANCE which is a known rogue casino.
Gosia: No we are not
Gosia: we are club world support
Gosia: not palace
****: I asked them if this was Buzzluck and they had no idea what I was talking about but tried to give me $50.
Gosia: What was the oryginal download issue is what Im trying to find out
Gosia: nothing to do with our casino
Gosia: palace one
****: Well why does your casino take you to the PALACE of CHANCEs live chat/
****: That is it. dont you get it?
Gosia: how did this happen
Gosia: please explain
****: your casino take you to the live chat of a rogue casino. Within the casino.
Gosia: you need to explain
Gosia: again
Gosia: where were you on our website
Gosia: and where did you click
****: The Live Chat within YOUR casino goes to PALACE of CHANCE. I was not on the website I am on the the actual download of the casino.
****: That is the download issue.
Gosia: You need to explain
Gosia: to me
Gosia: what happened
Gosia: and where on website
Gosia: you were
Gosia: As you siad issue with download
****: Let me explain to your management becasue
Gosia: whre live chat is different then download
Gosia: Management is not in
Gosia: please email to
Gosia: [email protected]
****: no I dont care that much but this is very damning for CWW a well repsected casino have a link WITHIN the download casino that points to a rogue casino. Do you understand?
Gosia: no as I want to check it
Gosia: however you are not giving me any details
Gosia: so I cnanot chekc it
****: I gave you all the details, there must be a language barrier.
Gosia: no
****: do you have the casino pulled up?
Gosia: you did not
Gosia: give me website
****: no website
Gosia: ?
****: pull up the casino executable from your computer
Gosia: what website
Gosia: please
Gosia: ???
****: that is what I am trying to tell you no website.
****: you dont get it.
Gosia: you cannot download
Gosia: not from our website
Gosia: refer to buzzlock.com only
****: Ii did.
Gosia: you are looking in wrong place
****: nope
Gosia: ok then please email us with description
Gosia: of problem
Gosia: as I am trying to help
Gosia: but cannot without the details
Gosia: We will forward email to management for you
****: Ok lets try this. Pull up the casino on your computer
Gosia: I have it open all time
****: do you see the headset up in the left hand cornet?
Gosia: And im trying to find out detail
****: right hand sorry
Gosia: so I can help you
Gosia: Major problem with the download is what you described
****: The major probelm is the programmers have directed the live chat within the download to point to a rogue casino. Palace of Chance.
Gosia: let me check
Gosia: where in download
Gosia: you clicked
Gosia: ?????
****: in the upper right hand corner do you see and envelope then a headset?
Gosia: let me check
Gosia: what menu?
****: nevermind it looks like users have already contacted your management about this besides me.
Gosia: ok
****: I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes). BB28 was pretty close--NuWorks Software IS a new software and an entirely new company with some of its roots stemming from RTG. As a result, it should come as no big surprise that NuWorks is using the same live chat software as RTG uses. What happened in this situation was quite literally some lines getting crossed and as a result, Palace of Chance were swooping in trying to hijack players from Buzzluck.
****: WOW!
info: Your chat transcript will be sent to *************** at the end of your chat.
Gosia: I cna see that
Gosia: I will report this
Gosia: Sorry I only managed to chekc this now
Gosia: We will report this
****: It looks they already know now.
Gosia: Yes our management is aware
****: Great.
Gosia: Sorry for confusion ***** and thanks for letting us know
****: sure.
 

Pocketdiggers77

Gamester
Joined
May 9, 2006
Location
On Top of Old Smokey
To say the management of CWC is unhappy with this situation would be an understatement. There is ZERO connection between the Club World Group and Palace of Chance and this needs to be made emphatically clear. And as I already have mentioned, this situation is being dealt with swiftly and should be resolved in a matter of minutes.

Unfortunately, Like it or not, NOW THERE IS. I was going to deposit but the entire situation frustrated me so much I am not. Maybe never at Buzzluck. how in the Hell do you let something like this happen? No beta testing? What the hell.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Do you think that sending your inquiries to buzzLOCK might not get you proper answers either? Chat rep uses it again after providing a link.
 

Pocketdiggers77

Gamester
Joined
May 9, 2006
Location
On Top of Old Smokey
Do you think that sending your inquiries to buzzLOCK might not get you proper answers either? Chat rep uses it again after providing a link.

LOL. Good catch Jasmine. Gosia might need some retraining. Actually, maybe not most all of live chat is this inept. There is no doubt in my mind POC was in on this and ready for it. The second thing they said to me was " I dont know about CWC but I can offer you $50" I replied, I know about you guys and you can keep the $50. Wow , what an EPIC fail for the the grand opening of BuzzLOCK. :)
 

hausse222

Dormant account
Joined
Aug 16, 2010
Location
Europe
There is ZERO connection between the Club World Group and Palace of Chance and this needs to be made emphatically clear.

I don´t know what´s worse: That this happened although there is no connection between CWG and the Virtual group or that this happened because of a connection :rolleyes:
 

hausse222

Dormant account
Joined
Aug 16, 2010
Location
Europe
I've been in touch with the CWC management and they're aware of the problem (it should be fixed within the next 30 minutes).

30 Minutes should be enough to inform the call center agents about the new casino. :lolup:

It´s not surprising for me that different casinos share the same support.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
@ Bryan, CM --

I clicked on link here at CM, downloaded casino and deposit code was not accepted.

Here is copy of chat on issue ------ frustrating.

Diane
____________________________________________________________________________


You are now chatting with 'Chris'

Chris: Hello

Chris: how can I help?

Me: hi, can't get bonus coupon to work........mysterymeister

just opened an account, waiting to deposit.

hello?

Chris: yes

Chris: I checked it now

Chris: there is an error message, Player Not Associated With Correct Affiliate

Me: I loaded casino directly from their link......

Chris: basically you did not download the casino from the site offering this coupon

Chris: tryout are made to refer cuystomers under commissions if you download from their site

Me: not to be argumentative, but yes I did. I was at the Casinomeister site and loaded it direct from the link shown AT the site

Chris: is actually showing you are not referred by any sites

Chris: maybe you loaded the site without clicking the link

Me: Sorry, but no. I loaded it direct from the Casinomeister link at the site.

I know what I did, I am sorry it isn't showing correctly on your end.

Chris: I see, sorry I can not change the system code

Me: so how do we get around this glitch on your end?

Chris: I will close your account if you prefer so you can try again from the link

Chris: I can not say if is a glitch on our end

Chris: usually it all work fine

Me: Well, I can certainly say it isn't a glitch on MY end. I had no other way to find my way to your site except through the CM link.

Chris: those are standard systems in the industry

Chris: please try again, I will close the duplicate

Chris: for you

Me: Ok, lets try and different approach. I am a new customer, what deposit bonuses are available to me as a first time depositer at your new site. Do NOT close what I opened. That is not my request of you

Me: As an existing VIP with Club World Group ---- what is available to me if I try your new casino with a deposit now?

Chris: there are no further promotion at the moment

Chris: the casino just started today

Chris: we do have welcome offers

Chris:
You do not have permission to view link Log in or register now.


Me: If I am a verified and validated customer at your other Club World sites, do I need to be verified all over again here?

Chris: no you will be already verified

Me: ok ty

Chris: you welcome
 
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