Broadway Gaming - self exclusion policies ignored!

[mariafbb]

What you have said is completely true. I self excluded following a gambling spree after some personal problems. Without going into too much detail I lost my mum and we were very close (I am an only child) and I was never a drinker/smoker/drug user so I went online and started playing(in a way I don't really want to put this as I don't want people feeling sorry or sympathetic towards me as everyone goes through losses - I am just explaining my actions as some people seem to think it is fishy) I then saw that it was getting addictive so I self excluded from as many online casinos as possible. I thought that I would then be protected for the maximum period (5 years) and after this I would have forgot about playing anyway. A few months later, me and my partner split up and then to try and divert my thoughts and attention I had a lapse and managed to open an account (after it was blocked and then I was invited back to play). Of course i may have had a little problem but it was compulsive as on both occasions I stopped straight away. I have all my bank statements for the past 10 years if any court wanted to check them to see that I haven't gambled all my life or every day/week for several years. There was a little flirt with it so I thought I would be responsible and self exclude. There was a gap for the reasons I have explained and the reason why I did not raise a complaint straight away is what you have said - I didn't know the rules and regulations until it came up in conversation with a friend of mine who had the knowledge. That's why there is a gap. And this is the genuine reason. Whether people believe it or not is another thing and it is all based on opinion. The emails I have are facts however. It's nice to know that there are people on here who actually consider the facts rather than presume it was done in bad faith!

do not let people get in your head.
and specially the ones so righteous the they like to throw the first stone cause they think they know better.

 

[coolrunnings19]

Well like i said im not actually fussed, im not sitting here depositing money when i want to be excluded! i just read this thread and as i had open accounts i thought i'd test the self exclusion procedure on the site (as i never deposit on these sites due to lack of decent slot games) which so far is not up to scratch

Still nothing yet your end @imnick1985? It's been well over a day now!

 

[imnick1985]

Still nothing yet your end @imnick1985? It's been well over a day now!

Nope still no text message, not expecting one at this point! I'll reattempt the exclusion process now out of interest to see what happens.

 

[coolrunnings19]

do not let people get in your head.
and specially the ones so righteous the they like to throw the first stone cause they think they know better.

I will try not to @mariafbb but sometimes ignorance does make me wonder why people comment in the ways that they do. Like I have said though everyone is entitled to an opinion

 

[imnick1985]

Still nothing yet your end @imnick1985? It's been well over a day now!

So to update, after attempting the process again, it doesnt work. It doesnt even send a confirmation email (the step 1/3), no idea why maybe because it thinks that part is done. Either way it doesn't work as it obviously should! However there is a live chat so i suppose anyone needing to exclude and fast can at least get hold of chat.

 

[coolrunnings19]

So to update, after attempting the process again, it doesnt work. It doesnt even send a confirmation email (the step 1/3), no idea why maybe because it thinks that part is done. Either way it doesn't work as it obviously should! However there is a live chat so i suppose anyone needing to exclude and fast can at least get hold of chat.

True. But going through to the live chat would not really complete any process as youvwould be directed to the correct procedure/process which appears to take an age to be acted upon. I wonder what would happen if you deposited and played and wanted to make a withdrawal?

 

[imnick1985]

True. But going through to the live chat would not really complete any process as youvwould be directed to the correct procedure/process which appears to take an age to be acted upon. I wonder what would happen if you deposited and played and wanted to make a withdrawal?

Exactly, sorry i sent you a PM instead of replying but yeah all in all a very stressful ordeal trying to SE here if i was to be in need of SE to be put into place.

 

[ESCJAMIE]

You are right that was a stupid decision. I fell for the trap at a time when I was fragile after personal reasons. But why should someone profit from someone's misfortune in life? Especially if that person attempted to do everything protect themselves

So lets say if you had won and they paid you would you of then came on here and told us ?, No you wouldn't only reason you have is cause you lost.
There is only so much blame a casino can have, yeah they failed to stop you and that is wrong, On this occasion if its your first time the you should get refunded but if you carry on trying to fine lope holes to feed your addiction then theres only so much people will feel bad for you, Have you tried going to meeting about gambling or maybe use an app or an attachment where you can not go on betting/casino sites speak to your provider See if they can put blocks in.
I understand this is an addiction, Hope you can sort it out. ]
100% Agree they shouldn't profit from it, they should be made to pledge X amount to a gambling addiction Charity ect

 

[ESCJAMIE]

hope you will never get in a position to make a stupid decision and everybody around you will be exactly like you and tell you " we have no sympathy for you. "
but I know you will never make a stupid decision, right ?

Sure

 

[mack341]

What you have said is completely true. I self excluded following a gambling spree after some personal problems. Without going into too much detail I lost my mum and we were very close (I am an only child) and I was never a drinker/smoker/drug user so I went online and started playing(in a way I don't really want to put this as I don't want people feeling sorry or sympathetic towards me as everyone goes through losses - I am just explaining my actions as some people seem to think it is fishy) I then saw that it was getting addictive so I self excluded from as many online casinos as possible. I thought that I would then be protected for the maximum period (5 years) and after this I would have forgot about playing anyway. A few months later, me and my partner split up and then to try and divert my thoughts and attention I had a lapse and managed to open an account (after it was blocked and then I was invited back to play). Of course i may have had a little problem but it was compulsive as on both occasions I stopped straight away. I have all my bank statements for the past 10 years if any court wanted to check them to see that I haven't gambled all my life or every day/week for several years. There was a little flirt with it so I thought I would be responsible and self exclude. There was a gap for the reasons I have explained and the reason why I did not raise a complaint straight away is what you have said - I didn't know the rules and regulations until it came up in conversation with a friend of mine who had the knowledge. That's why there is a gap. And this is the genuine reason. Whether people believe it or not is another thing and it is all based on opinion. The emails I have are facts however. It's nice to know that there are people on here who actually consider the facts rather than presume it was done in bad faith!

I can quite understand the sad chain of events, and the escapism that slots offer becomes addictive, just to shift and divert you're mind onto something else to numb the pain away from life issues, then the losses rack up and you have to make a difficult decision 'I've got to stop gambling, I'm going to self exclude' Psychologically that doesn't just end the gambling problem, it's a financial necessity first and foremost to stop digging a bigger hole. I think the chemical released in the brain during gambling is dopamine, and the parts of the brain are the same affected as with cocaine addiction, so it's not a wishy washy affliction, you know the kind of thing people say 'oh he's just a weak minded addict, needs to sort himself out'

Everybody who has had to go down the route of self exclusion is vulnerable to a relapse, and it's precisely for that reason that the casino exclusion system has to be as watertight as possible, they can't have a weak detection sysytem that effectively leaves the door open or worse invite excluded players back through the door.

Addiction and the systems put in place to minimise harm is an evolving area, I don't think Gamstop and the piecemeal casino exclusion systems are the final end point, maybe in addition we need some sort of unique Id number a bit like a national insurance number, and once you exclude it prohibits banks, e-wallets etc.. from actioning any gambling transactions. However I don't want us to go too 1984, so its a tricky situation...

 

[coolrunnings19]

So lets say if you had won and they paid you would you of then came on here and told us ?, No you wouldn't only reason you have is cause you lost.
There is only so much blame a casino can have, yeah they failed to stop you and that is wrong, On this occasion if its your first time the you should get refunded but if you carry on trying to fine lope holes to feed your addiction then theres only so much people will feel bad for you, Have you tried going to meeting about gambling or maybe use an app or an attachment where you can not go on betting/casino sites speak to your provider See if they can put blocks in.
I understand this is an addiction, Hope you can sort it out. ]
100% Agree they shouldn't profit from it, they should be made to pledge X amount to a gambling addiction Charity ect

Well no I wouldn't @ESCJAMIE as I mentioned before and so has a few other members I didnt know or understand what had happened was wrong until inwas told by someone who had knowledge in this area. So i would not have known. Why would I wait a year to day anything if I knew what I was doing? Have I done it again? No. I am registered with Gamstop as soon as it came out so I haven't gambled again and there is no chance of me doing so. I do appreciate it was an error and if a part of the blame is on me then I will only take a slice of it. They dangled the carrot, they instigated the breach so they are in the wrong. Of someone else thinks otherwise then they are entitled to their thinking but then they haven't read the facts properly either.

 

[Nicola]

Clearly a few issues here with the operator in regards to players opting for self-exclusion which needs dealing with urgently. I will bring this up with the UKGC intelligence team tomorrow.

Have seen enough evidence here and elsewhere in the past few days of foul-play from Casino of Dreams so will stop promoting them immediately. Responsible gambling has to be taken seriously and it's clear Broadway Gaming don't care.

 

[dunover]

Clearly a few issues here with the operator in regards to players opting for self-exclusion which needs dealing with urgently. I will bring this up with the UKGC intelligence team tomorrow.

Have seen enough evidence here and elsewhere in the past few days of foul-play from Casino of Dreams so will stop promoting them immediately. Responsible gambling has to be taken seriously and it's clear Broadway Gaming don't care.

Do you ever actually get anywhere with these people?

 

[Nicola]

Do you ever actually get anywhere with these people?

Self-exclusion issues they deal with very quickly and they often come back asking for evidence of foul play.

Other issues, less so. For weeks I have been bugging them about Codeta who are not paying. A tweet before Christmas attracted a lot of players waiting for money and despite sending this through to them nothing has happened. They are still licensed and accepting players.

It seems money talks, if they can fine a operator maybe they put more effort into investigating.

 

[coolrunnings19]

@imnick1985 did you get anywhere with your SE? Or are you still waiting for the email/text message?

 

[Nicola]

Heard from a co-affiliate today that Broadway Gaming are suffering severe financial issues with staff and affiliates not being paid.

A quick Google search brings up similar claims over at GPWA in the past week.

 

[mac72]

No sympathy here for casinos having to give money back directly to the player (why charity ???) and players abusing the system is fine in my book too (as they can’t if casinos do their due diligence correctly at the outset)
This is like t+c’s that casinos use regularly to refuse payment if conditions are not met . But it’s only “like” them as it’s the law of the land , you want to do business in the UK you meet these conditions , if you don’t wish to on your way. Sorry but I don’t see any “moral” position on this , if it’s lucrative for you to ply your trade in our jurisdiction accept the rules it’s not a “negotiation”.
Pretty much the way they should handle brexit

 

[mac72]

I think that the online casinos should take a page from the book on "how to deal with unwanted players" from the land based casinos in Las Vegas.

If you are banned from playing at a casino in Vegas (either by cheating, being rude to staff, breaking rules like photographing the sports bars [oops - but I just got a warning] , claiming to have a gambling problem, etc.) and you reenter, you'll be arrested for trespassing.

I'd like to see that happen online. You won't have Self Excluded players trying to take advantage of the system any more. Not saying that this is the case here - I'm just sayin'.

That’s fine but when your in Vegas/Ac and you want to cashout you know they can cover every chip in play and you can get your money from the cage there and then without having to go through SOW/KYC etc etc . So I don’t think you can really ever draw meaningful comparisons between the online world and bricks and mortar apart from the fact they are gambling establishments they are still worlds apart .
Online casinos have far too much rope already and of course there are players that will try to abuse the system but the system isn’t a “mystery” to the operators they know the rules they signed up to them and it’s for them to implement them effectively so they cannot get taken advantage of.

 

[colinsunderland]

Been getting spam for Dunder Casino sent from Broadway Gaming (well a domain they own), which isn't a good sign. If a company is sending players elsewhere for affiliate money then they aren't making much themselves.

You would think BG would understand the need to be CAP compliant too, considering the shit they give affiliates for not showing terms and conditions etc.

Reported to the ASA, spamming twats.

 

[bebo67]

Been getting spam for Dunder Casino sent from Broadway Gaming (well a domain they own), which isn't a good sign. If a company is sending players elsewhere for affiliate money then they aren't making much themselves.

You would think BG would understand the need to be CAP compliant too, considering the shit they give affiliates for not showing terms and conditions etc.

Reported to the ASA, spamming twats.

I've been getting the same.

 

[coolrunnings19]

I don't think they will be around much longer. Quite a few casinos are folding or being taken over. Too many new regulations have come in and the UKGC have tightened up on many things. One of them surrounding responsible gaming and the need to register with Gamstop. I heard Videoslots have reduced their RTP by 2% too. So eventually less and less people will play, that's starting to happen now and that's why they are beginning to feel the bite. Perhaps a sign of things to come sadly. I am not being sarcastic, I hate to see anyone go out of business. It's not the casino, it's the people working for them, the employees another families that need supporting etc. But the fault lies with the casinos for being too greedy and making too many simple errors! Bookies are the next lot, all the big machine players won't bother playing anymore - the ones who play high rollers or fortune spins at 10-50 a go plus all the roulette players. More closures and more jobs set to go unfortunately.

 

[Bloatgoat]

Aww the online casino circus slowly coming to a stop. I coud'nt care less knowing the practices they've done on alot of players.

 

[snorky510238]

I don't think they will be around much longer. Quite a few casinos are folding or being taken over. Too many new regulations have come in and the UKGC have tightened up on many things. One of them surrounding responsible gaming and the need to register with Gamstop. I heard Videoslots have reduced their RTP by 2% too. So eventually less and less people will play, that's starting to happen now and that's why they are beginning to feel the bite. Perhaps a sign of things to come sadly. I am not being sarcastic, I hate to see anyone go out of business. It's not the casino, it's the people working for them, the employees another families that need supporting etc. But the fault lies with the casinos for being too greedy and making too many simple errors! Bookies are the next lot, all the big machine players won't bother playing anymore - the ones who play high rollers or fortune spins at 10-50 a go plus all the roulette players. More closures and more jobs set to go unfortunately.

Very true I can see a lot of high street bookies closing in the next 5 years.

 

[Slottery]

Yes, not easy for new kids come to block with all these regulations, being white label for some big boy start to seem to be more attractive than get own UK license and comply with all the regulations and if my memory service me right, there were also some tax increases or changes which didn't make it more profitable for casinos

 

[Jj24680]

Sorry to say but the chances of getting your deposits back from Broadway gaming are thin, I have seen so many people complaining about them with the same issue as yours and they got diddly squat back. Hopefully it will turn out different for you but I would not rely upon your money coming back. Just write it off as a loss and forget about it and if Broadway do one day refund you then yay you for extra money and don't do it again. Good luck