Broadway Gaming - self exclusion policies ignored!

[TheresNoDInBonanza]

Thank god you're here @colinsunderland and @dunover otherwise I'd give up on this site in disgust at the vitriol towards players every single time this issue comes up from the same mob of people, every single time "no sympathy!" they shout as if they're actually proud of it.

Really ugly behaviour in my opinion.

 

[coolrunnings19]

I did not ask for it to be re opened and I never requested them to do so. They emailed me inviting me to re open the account so yes absolutely right it wasn't one of them situations where I registered and it wasn't flagged up or detected

 

[coolrunnings19]

Thank god you're here @colinsunderland and @dunover otherwise I'd give up on this site in disgust at the vitriol towards players every single time this issue comes up from the same mob of people, every single time "no sympathy!" they shout as if they're actually proud of it.

Really ugly behaviour in my opinion.

Well it is their opinion and everyone is entitled to one but you are right. Even though they know the casino is in the wrong! Well said though you have a genuine point!

 

[TheresNoDInBonanza]

I did not ask for it to be re opened and I never requested them to do so. They emailed me inviting me to re open the account so yes absolutely right it wasn't one of them situations where I registered and it wasn't flagged up or detected

Yeah man I know, good luck with your case, I think all the hate these topics attract might stem from people who have themselves lost a lot of money (as we all have) and think "well why should he get his deposits back?"

That's my guess anyway- can't imagine why else you'd try and defend that kind of behaviour from a shoddy joint so vehemently.

 

[coolrunnings19]

Yeah man I know, good luck with your case, I think all the hate these topics attract might stem from people who have themselves lost a lot of money (as we all have) and think "well why should he get his deposits back?"

That's my guess anyway- can't imagine why else you'd try and defend that kind of behaviour from a shoddy joint so vehemently.

Thank you mate. It's probably going to go off to the UKGC early next week. I may make a SAR first a d gather all I have together and send it off to them!

 

[bebo67]

I've seen addictive behavior in my family most of my adult life. I've even had to go for counselling to deal with it. While I have empathy for it, at some point the person with the addiction has to take responsibility for their actions. And yes a 5 year ban is 100% in sighting of someone with an addiction, also someone testing the waters 4 months after placing SE, says addiction. Take responsibility for your actions, nail the casino to the wall for what they did, but fighting for your money back? YOU made a choice.
Just so you know, addiction in any form affects the people around you. I've dealt with my mother and now my daughter. I wish you the best.

 

[coolrunnings19]

I've seen addictive behavior in my family most of my adult life. I've even had to go for counselling to deal with it. While I have empathy for it, at some point the person with the addiction has to take responsibility for their actions. And yes a 5 year ban is 100% in sighting of someone with an addiction, also someone testing the waters 4 months after placing SE, says addiction. Take responsibility for your actions, nail the casino to the wall for what they did, but fighting for your money back? YOU made a choice.
Just so you know, addiction in any form affects the people around you. I've dealt with my mother and now my daughter. I wish you the best.

How can you be so sure that it is addiction? I haven't gambled now for quite some time. I did not test the water. My account was blocked on sign up. They invited me back. Aren't they seen as testing the water? Why is the victim of the failings being criticised? Thanks for your words of encouragement at least you have wished me the best unlike others. I am sorry that you have witnessed that within your family, it's not ideal is it? How is everyone doing now? Hopefully all good? Well done for sticking by your family members as well, not all family members would do the same.

 

[colinsunderland]

I've seen addictive behavior in my family most of my adult life. I've even had to go for counselling to deal with it. While I have empathy for it, at some point the person with the addiction has to take responsibility for their actions. And yes a 5 year ban is 100% in sighting of someone with an addiction, also someone testing the waters 4 months after placing SE, says addiction. Take responsibility for your actions, nail the casino to the wall for what they did, but fighting for your money back? YOU made a choice.
Just so you know, addiction in any form affects the people around you. I've dealt with my mother and now my daughter. I wish you the best.

He did make the choice, but under RG rules, it was a choice he shouldn't have been able to make. Do you really think, if casinos are allowed to keep deposits from self excluded players, they will make any real effort to stop them playing? Fine them and make them refund the deposits every time, not only does that hit them in the pocket, but also removes any chance of them making a profit from SE'd players. Even if they were forced to donate all deposits from SE'd players to a gambling charity or something, it would be a better system than at present whereby most casinos just say, tough, and get to keep the money, as it is such a long, hard and drawn out process to get the UKGC to actually take action, most people give up.

 

[dunover]

The whole principle of the RG system and SE system, as Colin infers, is to place the onus on the casinos to prevent problem gambling, irrespective of attempts (quite predictable) by some to bypass protective measures.

 

[bebo67]

He did make the choice, but under RG rules, it was a choice he shouldn't have been able to make. Do you really think, if casinos are allowed to keep deposits from self excluded players, they will make any real effort to stop them playing? Fine them and make them refund the deposits every time, not only does that hit them in the pocket, but also removes any chance of them making a profit from SE'd players. Even if they were forced to donate all deposits from SE'd players to a gambling charity or something, it would be a better system than at present whereby most casinos just say, tough, and get to keep the money, as it is such a long, hard and drawn out process to get the UKGC to actually take action, most people give up.

I can agree that the deposit goes to an addiction rehab, but not back to the player.

 

[bebo67]

How can you be so sure that it is addiction? I haven't gambled now for quite some time. I did not test the water. My account was blocked on sign up. They invited me back. Aren't they seen as testing the water? Why is the victim of the failings being criticised? Thanks for your words of encouragement at least you have wished me the best unlike others. I am sorry that you have witnessed that within your family, it's not ideal is it? How is everyone doing now? Hopefully all good? Well done for sticking by your family members as well, not all family members would do the same.

If it was a case of just taking a break, it wouldnt have been 5 years. I'm not stupid.

 

[coolrunnings19]

That is my point that only a few people seem to understand here. I have said many times...yes I did it...but they invited me to do it. If they hadn't have emailed me I would have left it at that and said ah I am already SE. Now they think they can take a players money when they know they shouldn't. When u pay money for something it is like a contract. And some contracts are void for various reasons and this is an example of where a contract is classed as void. Anyway the GC will look at the actions that have taken place and refer it to their conditions and licencing objectives and will see that it is a clear breach.

 

[coolrunnings19]

If it was a case of just taking a break, it wouldnt have been 5 years. I'm not stupid.

The casino has the power. I attempted to put the power back in my hands so that any future attempts would be blocked. It was. Then they thought hmmm let's try out luck. They did and they got some money out of it. I did not say that you are stupid. I am just asking how you could be so sure that it is an addiction. An addiction requires therapy, rehab. I didn't have any. You don't know me as a person. You are judging me based on a couple of emails. And in any case them emails are from the casino not me. The next day I was getting on with my life as normal and an email popped into my inbox. There was a nights sleep between the incidents. How do you know what happened in my life 4 months after that date? I don't drink alcohol or do drugs or smoke. Some people aren't alcoholics but if someone loses a close relative for example and they start drinking for a couple of days have they got an addiction? If they drink 2 bottles of vodka to themselves? Addict?

 

[snorky510238]

Unfortunately to a degree it’s human nature to pass judgment on others. Rightly or wrongly we draw our own conclusions based on the information we are provided with. Are we qualified to do this? Some people maybe, in my case probably not but for what it’s worth here is my opinion. As @colinsunderland states this scenario wouldn’t have arisen if the casino hadn’t breached rules and regulations. Why the OP reopened the account when there must have been a whole host of other (more creditable) casinos they could have played at without a problem, only they know. In the OP’s defence, unlike most posts of this nature the time gap tells me they genuinely didn’t reopen the account with the initial intent or purpose of getting deposits returned if they lost. This has only come to light when obviously brought up in a discussion with someone who was more aware of rules and regulations. Most posts of this nature usually have a very short time span between the deposits and the player squealing for a refund and I am therefore generally of the opinion the player is pulling a fast one. In this case however I believe it’s because the casino has broken rules and regulations that entitles the OP to have their deposits returned. Just on the note of SE’s for anyone reading this who maybe thinking of doing it. IMO they only work if you genuinely want to stop gambling. This may sound harsh but anyone who self excludes has a problem of some sort however large or small. Otherwise self restraint would surely suffice. The biggest proportion of SE’s are going to be compulsive gamblers and if gambling is totally wrecking your well-being then the only cure is to ban yourself for life. I mean gambling is an addiction as strong as any other. If you were genuinely trying to help an alcoholic or a drug user you wouldn’t say stay clean for 5 years and then you are free to go back to it surely.

 

[mariafbb]

Unfortunately to a degree it’s human nature to pass judgment on others.

it's much easier.

 

[Casinomeister]

But in this case they actually manually lifted a self exclusion and invited the player back, thats a bit different to the normal thing you see in here. Clearly the player was wanted! Whatever reason or excuse a player gives for wanting a SE removing, it should never be done.

Like I said...

Not saying that this is the case here - I'm just sayin'.

I should have time to look into on Monday, and if I need to get involved - one way or another I can.

 

[imnick1985]

Past the 12 hour mark, still no text message from either company to complete the final step of the exclusion process! Basically on the site you hit exclude and click a few boxes, you then get an email which i did, you then click that link and you have to wait for a text message and enter the code on the email link. As i said now 12 hours in and no text message. I have excluded on both sites just because the first one no text message so i thought it try it on the other to see if a text messages comes through. Also it asks if you want to be self excluded from One site or both - it is an option given to the player unlike most sites which will automatically exclude you from all sister sites.

 

[colinsunderland]

I can agree that the deposit goes to an addiction rehab, but not back to the player.

I think that would be better actually, it would give incentive to the casinos to actually stop people re-registering, and give no incentive to customers thinking they can get a free shot at winning. Unfortunately, at the moment, the way it works is, the deposits are returned to customers, so until the UKGC changes things, the deposits should be returned to the customer, what certainly shouldn't happen, is what does too often, that the casino keeps it.

 

[coolrunnings19]

Well yes if the player does nothing and does not report it the casino basically profits out of their wrong doing. Which is not correct. The player has self excluded and just in case there is a lapse would hope that he or she is protected by them taking positive and responsible action when self excluding. If a casino knows they have a SE in place and then take the risk of taking them on, why should they benefit? That's the stance that the UKGC take and rightly so in my opinion as has been demonstrated in previous cases

 

[bebo67]

Past the 12 hour mark, still no text message from either company to complete the final step of the exclusion process! Basically on the site you hit exclude and click a few boxes, you then get an email which i did, you then click that link and you have to wait for a text message and enter the code on the email link. As i said now 12 hours in and no text message. I have excluded on both sites just because the first one no text message so i thought it try it on the other to see if a text messages comes through. Also it asks if you want to be self excluded from One site or both - it is an option given to the player unlike most sites which will automatically exclude you from all sister sites.

Is it a casino that works weekends? If so, message them asking what is taking so long?

 

[coolrunnings19]

It will soon be approaching the full 24 hour mark...not sure what takes so long!

 

[imnick1985]

Well like i said im not actually fussed, im not sitting here depositing money when i want to be excluded! i just read this thread and as i had open accounts i thought i'd test the self exclusion procedure on the site (as i never deposit on these sites due to lack of decent slot games) which so far is not up to scratch

 

[coolrunnings19]

Unfortunately to a degree it’s human nature to pass judgment on others. Rightly or wrongly we draw our own conclusions based on the information we are provided with. Are we qualified to do this? Some people maybe, in my case probably not but for what it’s worth here is my opinion. As @colinsunderland states this scenario wouldn’t have arisen if the casino hadn’t breached rules and regulations. Why the OP reopened the account when there must have been a whole host of other (more creditable) casinos they could have played at without a problem, only they know. In the OP’s defence, unlike most posts of this nature the time gap tells me they genuinely didn’t reopen the account with the initial intent or purpose of getting deposits returned if they lost. This has only come to light when obviously brought up in a discussion with someone who was more aware of rules and regulations. Most posts of this nature usually have a very short time span between the deposits and the player squealing for a refund and I am therefore generally of the opinion the player is pulling a fast one. In this case however I believe it’s because the casino has broken rules and regulations that entitles the OP to have their deposits returned. Just on the note of SE’s for anyone reading this who maybe thinking of doing it. IMO they only work if you genuinely want to stop gambling. This may sound harsh but anyone who self excludes has a problem of some sort however large or small. Otherwise self restraint would surely suffice. The biggest proportion of SE’s are going to be compulsive gamblers and if gambling is totally wrecking your well-being then the only cure is to ban yourself for life. I mean gambling is an addiction as strong as any other. If you were genuinely trying to help an alcoholic or a drug user you wouldn’t say stay clean for 5 years and then you are free to go back to it surely.

What you have said is completely true. I self excluded following a gambling spree after some personal problems. Without going into too much detail I lost my mum and we were very close (I am an only child) and I was never a drinker/smoker/drug user so I went online and started playing(in a way I don't really want to put this as I don't want people feeling sorry or sympathetic towards me as everyone goes through losses - I am just explaining my actions as some people seem to think it is fishy) I then saw that it was getting addictive so I self excluded from as many online casinos as possible. I thought that I would then be protected for the maximum period (5 years) and after this I would have forgot about playing anyway. A few months later, me and my partner split up and then to try and divert my thoughts and attention I had a lapse and managed to open an account (after it was blocked and then I was invited back to play). Of course i may have had a little problem but it was compulsive as on both occasions I stopped straight away. I have all my bank statements for the past 10 years if any court wanted to check them to see that I haven't gambled all my life or every day/week for several years. There was a little flirt with it so I thought I would be responsible and self exclude. There was a gap for the reasons I have explained and the reason why I did not raise a complaint straight away is what you have said - I didn't know the rules and regulations until it came up in conversation with a friend of mine who had the knowledge. That's why there is a gap. And this is the genuine reason. Whether people believe it or not is another thing and it is all based on opinion. The emails I have are facts however. It's nice to know that there are people on here who actually consider the facts rather than presume it was done in bad faith!

 

[mariafbb]

What they did was wrong
But you know you was still banned ect you taken the chance to play there and make some money then moan when you lost it, I have no sympathy for you but the casinos should be punished

hope you will never get in a position to make a stupid decision and everybody around you will be exactly like you and tell you " we have no sympathy for you. "
but I know you will never make a stupid decision, right ?

 

[coolrunnings19]

hope you will never get in a position to make a stupid decision and everybody around you will be exactly like you and tell you " we have no sympathy for you. "
but I know you will never make a stupid decision, right ?

You are right that was a stupid decision. I fell for the trap at a time when I was fragile after personal reasons. But why should someone profit from someone's misfortune in life? Especially if that person attempted to do everything protect themselves