Broadway Gaming - self exclusion policies ignored!

[coolrunnings19]

Getting snotty with this forum, is not going to help your cause.

I am not getting snotty but it appears that some people are quick to determine that a player is attempting to do one over the casino instead of actually reading the facts as they are. Apologies if it sounded that way but I am merely stating the facts as they were. Even if it is a joint commitment, why is is presumed that 100% of the fault lies with the player?

 

[coolrunnings19]

Completely agree IF all the facts are against the casino. I'm still not 100% convinced as I can easily copy and paste the OP's text and check the date to say "you self excluded for 2 minutes"

Once i finish work I will go home and take a picture of the email. Straight off my computer. That way there would be no chance of editing any dates times etc

 

[dunover]

Completely agree IF all the facts are against the casino. I'm still not 100% convinced as I can easily copy and paste the OP's text and check the date to say "you self excluded for 2 minutes"

Yes, well it's probably best leaving MaxD to establish if there's been any impropriety here. @coolrunnings19 - don't get embroiled in facile arguments here. You know the situation better than us - taking your case at face value your bets should be void and you certainly wouldn't have been paid had you won. Again, I recommend you PAB using the link I provided earlier. You won't resolve anything on this thread alone.

 

[colinsunderland]

They used to have a staff member post on here but the account is dormant now. I have sent a PM to someone on another forum, if he replies I will direct him to this thread, see if he can help at all.

 

[colinsunderland]

Once i finish work I will go home and take a picture of the email. Straight off my computer. That way there would be no chance of editing any dates times etc

Just screenshot it, use paint or something to blank out your name/email addresses, don't publish you email address on here!

If there was a self exclusion in place as you state, and they have allowed it to be removed before the SE period has ended, they are in very deep shit, if what you say has happened did.

 

[Tirilej]

Yes, well it's probably best leaving MaxD to establish if there's been any impropriety here. @coolrunnings19 - don't get embroiled in facile arguments here. You know the situation better than us - taking your case at face value your bets should be void and you certainly wouldn't have been paid had you won. Again, I recommend you PAB using the link I provided earlier. You won't resolve anything on this thread alone.

If I remember correct then they don't want to talk to any third party. I also think a warning have gone out about them here.
They were fine as long as Ian worked there. Now I wouldn't touch them at all.

 

[Scott1baird]

Think I might have to read up self exclusion rules.

 

[dunover]

If I remember correct then they don't want to talk to any third party. I also think a warning have gone out about them here.
They were fine as long as Ian worked there. Now I wouldn't touch them at all.

Yeah, now you say it I recall something about Butler Bingo? In that case sorry to the OP, looks like it'll have to be ECOGRA then.

 

[Gaz237]

Think I might have to read up self exclusion rules.

You hoping to get some deposits back?.

 

[colinsunderland]

Yeah, now you say it I recall something about Butler Bingo? In that case sorry to the OP, looks like it'll have to be ECOGRA then.

I would go directly to the UKGC for this if the account is correct. As much as they don't have much to do with consumers, they couldn't ignore a blatant breach of RG rules such as this.

 

[dunover]

I would go directly to the UKGC for this if the account is correct. As much as they don't have much to do with consumers, they couldn't ignore a blatant breach of RG rules such as this.

Possibly, but in that case he could and should do both as his primary objective is to have a refund for the void bets, which ECOGRA would adjudicate on. Then report them to the UKGC.

 

[coolrunnings19]

Can we ask you to screenshot the emails with the date / time visible You can very well edit on Paint the names and email address out.

Also, casinos will not be returned to their original positions as the game providers still need to be paid for the spins you've spun.

These are the two emails that I were sent, one with the SE confirmed and the second one a few months later from the sister site. Should I report it to the UKGC?

 

[coolrunnings19]

 

[coolrunnings19]

Apologies if they didn't come through together but both have now been uploaded. Thanks for the advice by the way guys, it is greatly appreciated.

 

[colinsunderland]

wow
just wow. What were the 2 casinos, just to double check they are on the same license, I'm guessing one is Butlers Bingo?

 

[coolrunnings19]

Yeah, now you say it I recall something about Butler Bingo? In that case sorry to the OP, looks like it'll have to be ECOGRA then.

Ecogra will not get involved as this is a regulatory issue and they only deal with disputes that result out if a gambling transaction. Not sure if the Pogg would get involved. There is always going to a solicitor and taking them to court?

 

[coolrunnings19]

wow
just wow. What were the 2 casinos, just to double check they are on the same license, I'm guessing one is Butlers Bingo?

Neither is butlers bingo but they are both part of the same group. I understand that i agreed to it but how can they nit be responsible even partially. They are the ones who instigated it. If they get away with it then SE means nothing. What makes this case special is that they themselves have made the invitation!

 

[coolrunnings19]

They used to have a staff member post on here but the account is dormant now. I have sent a PM to someone on another forum, if he replies I will direct him to this thread, see if he can help at all.

Thanks a lot much appreciated. If anyone can help and as a result I receive my deposits back (which I believe I have every right to) then I will reward such person(s).will also donate some to charity. It's just wrong what they have done. I could even take them to court.

 

[coolrunnings19]

Like I said I know the facts altogether and it's not a simple standard ooh I was self excluded but i will try and open another one even using different details and then if lose I will ask for my deposit back. This case has quite a different set of circumstances in how it has unfolded!

 

[colinsunderland]

Neither is butlers bingo but they are both part of the same group. I understand that i agreed to it but how can they nit be responsible even partially. They are the ones who instigated it. If they get away with it then SE means nothing. What makes this case special is that they themselves have made the invitation!

Part of the same group and under the same license aren't always the same though, feel free to PM them if you like, but theres no reason you can't post the sites in here.
It shouldn't make a difference who initiated the contact, they knew you were SE'd, they should not, under any circumstances, allowed you to play. The fact they contacted you and gave you permission makes it worse though.
If the UKGC give them a penalty for this, which on the face of it seems likely, then you will most likely get refunded as part of the process.

 

[dunover]

Ecogra will not get involved as this is a regulatory issue and they only deal with disputes that result out if a gambling transaction. Not sure if the Pogg would get involved. There is always going to a solicitor and taking them to court?

Well, if you've deposited there then surely it's a gambling transaction? Unless it's the grounds for dispute that are the issue with ECOGRA as they consider it solely regulatory. Bear in mind the UKGC will not get involved in individual cases or disputes though.

 

[coolrunnings19]

Well, if you've deposited there then surely it's a gambling transaction? Unless it's the grounds for dispute that are the issue with ECOGRA as they consider it solely regulatory. Bear in mind the UKGC will not get involved in individual cases or disputes though.

Well I did email ecogra about it and they referred me straight to the UKGC. Still not going to help get my deposits back though is it? Or will it? The UKGC are regulation enforcers only?

 

[colinsunderland]

How dodgy is this



The last bit - so you can exclude from a single site but you can click no to other accounts on the same license?
ok, thats not against the rules or anything then

Just had live chat confirm they don't SE from all sites, unless its a 5 year SE, WTF!

 

[colinsunderland]

Just to be clear for anyone who doesn't know, I should have been questioned about why I was asking in much more details to determine if I had a gambling problem, and any SE, even for 6 months, should apply across the whole license, not just one property.

 

[coolrunnings19]

Wow yeah that is! Mine was for the 5 years it applied across all of them. It just rings alarm bells and makes your realise it breaches all kinds of responsible gaming regs!