Broadway Gaming - self exclusion policies ignored!

[Tirilej]

It's strange that they are willing to risk their license. They already got a fine from the ukgc two years ago for £100k. That was for advertising and not rg though.

 

[coolrunnings19]

So for player protection it cannot be re opened? I should have asked why it didn't apply in my case? Didn't I need protecting then? What would the UKGC say? In terms of a fine, it would be pretty hefty, especially if they don't do the right thing and agree they made an error!

 

[Gaz237]

How dodgy is this

View attachment 102197

The last bit - so you can exclude from a single site but you can click no to other accounts on the same license?
ok, thats not against the rules or anything then

Just had live chat confirm they don't SE from all sites, unless its a 5 year SE, WTF!

Bloody hell that's bad.

Could easily see a multiple 7 figure sum fine coming and rightly so.

I would expect the casino to pay him back quietly to try and make this go away.

Just hope UKGC get wind of this.

 

[coolrunnings19]

Nope they won't pay me anything back. I have made them an offer as well and they rejected it. Basically they can't see that they have done anything wrong. So I am left with no choice but go to the UKGC. I don't like to see anyone get in trouble if it can be prevented but if they want it this way I can send all the evidence in. All I want is my deposits back, and people might say well it was my choice to play. It was my choice but they instigated it and abused their position if power. They should have left the attempted opening of the account as blocked and not gone out of their way to email me.

 

[coolrunnings19]

Bloody hell that's bad.

Could easily see a multiple 7 figure sum fine coming and rightly so.

I would expect the casino to pay him back quietly to try and make this go away.

Just hope UKGC get wind of this.

It depends how many other players have been affected. The UKGC would then ask for more information from them. It could take several months!

 

[coolrunnings19]

It's strange that they are willing to risk their license. They already got a fine from the ukgc two years ago for £100k. That was for advertising and not rg though.

Yeah I have seen this as well. You would have thought they wouldn't be prepared to take the risk but they did and if I report it, they may well get a heftier fine than the last one.

 

[coolrunnings19]

Based on the assumption that your story can be checked out, then the licensee is in breach of the rules. There should be no way to reactivate an account that is SE'd for 5 years or to open another under the same licence, before the expiry of said SE. Bets should be void if this is spotted. I would recommend a PAB in this case:

https://www.casinomeister.com/submit-online-casino-complaint/

If you action the PAB process, then be sure to read the rules about posting further on this thread.

888/Cassava got a huge fine last year for doing exactly this across their numerous properties.

Could I still raise a complaint? As I have continued to discuss the case on this feed? Plus what are the chances of getting my deposits back without the need to go to the UKGC? Or in fact my own solicitor?

 

[Tirilej]

Could I still raise a complaint? As I have continued to discuss the case on this feed? Plus what are the chances of getting my deposits back without the need to go to the UKGC? Or in fact my own solicitor?

No PAB against them will be accepted here, not because you discussed it, but because the casino have told they won't accept complaints from Casinomeister.
I'm not in the uk so I have no advice where you can turn.

 

[coolrunnings19]

No PAB against them will be accepted here, not because you discussed it, but because the casino have told they won't accept complaints from Casinomeister.
I'm not in the uk so I have no advice where you can turn.

Ok no worries but thanks anyway much appreciated. I can always go to a solicitor and take them to court. That won't look good in the eyes of the commission on their part. May aggregate the situation even more on their part. I don't want to see anyone get penalised but when it effects you then you think to yourself why let them get away with it.

 

[ESCJAMIE]

Ok no worries but thanks anyway much appreciated. I can always go to a solicitor and take them to court. That won't look good in the eyes of the commission on their part. May aggregate the situation even more on their part. I don't want to see anyone get penalised but when it effects you then you think to yourself why let them get away with it.

What they did was wrong
But you know you was still banned ect you taken the chance to play there and make some money then moan when you lost it, I have no sympathy for you but the casinos should be punished

 

[colinsunderland]

What they did was wrong
But you know you was still banned ect you taken the chance to play there and make some money then moan when you lost it, I have no sympathy for you but the casinos should be punished

He shouldn't have been allowed to play, the casinos were fully aware of his self exclusion. 888 were given a penalty of almost £8 million for a lesser failing than this, which included having to repay every customer who was allowed to play when excluded, why should this customer not be refunded?

 

[ESCJAMIE]

He shouldn't have been allowed to play, the casinos were fully aware of his self exclusion. 888 were given a penalty of almost £8 million for a lesser failing than this, which included having to repay every customer who was allowed to play when excluded, why should this customer not be refunded?

Cause he fully know hes banned and is a chaser, Hes just as bad as the casino.
Would he be crying on the forum if he has gotten away with it , NO double standers

 

[Gaz237]

He shouldn't have been allowed to play, the casinos were fully aware of his self exclusion. 888 were given a penalty of almost £8 million for a lesser failing than this, which included having to repay every customer who was allowed to play when excluded, why should this customer not be refunded?

He never said he should not be refunded, just has no sympathy.

I agree. Yes he should get his money back.

But he agreed for the account to be re-opened with the casino saying they would not void any winnings. With him agreeing not to challenge his deposits

Morally and legally the casino are in the wrong.

But the OP has got his cake and eaten it.

 

[Tirilej]

He never said he should not be refunded, just has no sympathy.

I agree. Yes he should get his money back.

But he agreed for the account to be re-opened with the casino saying they would not void any winnings. With him agreeing not to challenge his deposits

Morally and legally the casino are in the wrong.

But the OP has got his cake and eaten it.

Not yet. He needs to get the money back first

I believe in the end that he will not be paid because he signed the documents, but they will get a big fine.

 

[colinsunderland]

Cause he fully know hes banned and is a chaser, Hes just as bad as the casino.
Would he be crying on the forum if he has gotten away with it , NO double standers

Lets hope you don't get an addiction of any sort then. If Paddy Power had confiscated your winnings when you signed up using false details would you have just been like 'ah well, shit happens'?
Fact is, they are in breach of their license conditions by doing this. The Casino are supposed to protect players. They didn't. You clearly have no concept of addiction.

 

[colinsunderland]

Not yet. He needs to get the money back first

I believe in the end that he will not be paid because he signed the documents, but they will get a big fine.

If they get a penalty it's almost certain he will get paid, that happens pretty much every time the UKGC give penalties for this type of thing, so there is clearly precedent for that to happen.

 

[paul7388]

Okay i know what the rules are these days on self exclusion but were they the same a couple of years ago.

Just wondering why you are now so interested in getting your money back now when all this took place in June 2017.

 

[ESCJAMIE]

Lets hope you don't get an addiction of any sort then. If Paddy Power had confiscated your winnings when you signed up using false details would you have just been like 'ah well, shit happens'?
Fact is, they are in breach of their license conditions by doing this. The Casino are supposed to protect players. They didn't. You clearly have no concept of addiction.

Just cause he put a timeout does not mean hes addicted. So its okay for him to keep going around trying to find loop holes and playing then lose hes money and moan oh the casino should stopped me I WANT A REFUND !!, yeah they should off stopped him and its disgusting however I have no sympathy for him what so ever cause he knew what he was doing.

 

[Tirilej]

If they get a penalty it's almost certain he will get paid, that happens pretty much every time the UKGC give penalties for this type of thing, so there is clearly precedent for that to happen.

Sadly he maybe will.

If he had won he would have had that document and made sure he got paid because of it.
Now he have that document and are trying to get his money back because of it.

 

[paul7388]

Lets hope you don't get an addiction of any sort then. If Paddy Power had confiscated your winnings when you signed up using false details would you have just been like 'ah well, shit happens'?
Fact is, they are in breach of their license conditions by doing this. The Casino are supposed to protect players. They didn't. You clearly have no concept of addiction.

Agree with a lot you say.

But in this case there is no mention of addiction. The OP has never mentioned having an addiction and by looks of things the casino had no reason to believe he had a gambling problem.

Remember this took place in June 2017 and at that time as many members on here have also stated they have done it many people self excluded for just about any reason. From not getting a bonus to a slow withdrawal.

 

[Gaz237]

Sadly he maybe will.

If he had won he would have had that document and made sure he got paid because of it.
Now he have that document and are trying to get his money back because of it.

Or they could pull the hidden ace in their terms which says only 5 year SE covers all sister brands, we made a mistake, here's your deposits back.

Both parties in this are as bad as each other.

 

[colinsunderland]

Just cause he put a timeout does not mean hes addicted. So its okay for him to keep going around trying to find loop holes and playing then lose hes money and moan oh the casino should stopped me I WANT A REFUND !!, yeah they should off stopped him and its disgusting however I have no sympathy for him what so ever cause he knew what he was doing.

You're missing the point, the casino should have stopped him, then he wouldn't be saying 'I WANT A REFUND'. There are numerous rulings by the UKGC to show a refund is the correct course of action, if you don't like it go and complain to them. It's even worse in this case as they 100% knew he was self excluded and actually lifted a self exclusion, which is probably one of the most stupid things I have ever seen a casino do. They are still doing it as shown by the chat above (not excluding from all platforms) which is EXACTLY what 888 were fined 7.8 mil for.

@paul7388 the rules were the same back then, the 888 ruling predates this by a few months

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I believe this has been ongoing for a while now, he certainly hasn't just complained for the first time today.

 

[Tirilej]

Or they could pull the hidden ace in their terms which says only 5 year SE covers all sister brands, we made a mistake, here's your deposits back.

Both parties in this are as bad as each other.

Maybe, but isn't the risk then that they will get blackmailed because they could get caught silence it? Wasn't that happening just recently at William Hill. Not blackmailing but the story got out.

 

[coolrunnings19]

Not yet. He needs to get the money back first

I believe in the end that he will not be paid because he signed the documents, but they will get a big fine.

In this case everybody loses no

Okay i know what the rules are these days on self exclusion but were they the same a couple of years ago.

Just wondering why you are now so interested in getting your money back now when all this took place in June 2017.

I have been told by somebody recently that this should not have been allowed to happen and they are in breach. It appears that some people think this is fishy? Not sure why.

 

[paul7388]

You're missing the point, the casino should have stopped him, then he wouldn't be saying 'I WANT A REFUND'. There are numerous rulings by the UKGC to show a refund is the correct course of action, if you don't like it go and complain to them. It's even worse in this case as they 100% knew he was self excluded and actually lifted a self exclusion, which is probably one of the most stupid things I have ever seen a casino do. They are still doing it as shown by the chat above (not excluding from all platforms) which is EXACTLY what 888 were fined 7.8 mil for.

@paul7388 the rules were the same back then, the 888 ruling predates this by a few months

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I believe this has been ongoing for a while now, he certainly hasn't just complained for the first time today.

Thanks. I knew the casinos were getting clamped right down on now was not sure if it was the same way back then.