Box24, Black Diamond, Spartan Slots switching to Top Game

[Glunn11]

Well, this is exciting.

We have received notification from our software provider, Rival that as from 7th August we will no longer be able to accept New US player registrations. Please note your existing US players will still be able to deposit and you will continue to earn commission on player generated revenues.

In light of this decision we are changing our software provider to the TopGame so we can continue to promote our product to the US. The process will involve migrating existing players and affiliates for our 3 brands; xxx.box24casino.com, xxx.spartanslots.com and xxx.blackdiamondcasino.net with an expected completion date of the 15th August 2011.

Cue the cries of extreme joy.
I wonder if this means Sloto and Desert Nights will have to do something similar?

 

[KasinoKing]

Box24, Black Diamond, Spartan Slots switching to Top Game

Black Diamond was originally a Top Game casino to start with, so this is a VERY interesting move.
I can't think of any other casino which switched software and then switched back again later...

I wonder if this means Sloto and Desert Nights will have to do something similar?

I think not... but you never know
I guess it depends on what percentage of their player base is from the USA.

Regardless of whether people like Rival casinos or not, it is still very bad news for American players to lose yet another software option. Only a small handful left now and half of of the casinos still in the US are either dodgy or rogue...

KK

 

[me_and_ed]

Black Diamond was originally a Top Game casino to start with, so this is a VERY interesting move.
I can't think of any other casino which switched software and then switched back again later...



I think not... but you never know
I guess it depends on what percentage of their player base is from the USA.

Regardless of whether people like Rival casinos or not, it is still very bad news for American players to lose yet another software option. Only a small handful left now and half of of the casinos still in the US are either dodgy or rogue...

KK

At least we all know why the US is losing software unlike us Canadians here, just seems to disappear for reasons listed as "other".......Rival, WW, English Harbour (now gone)

 

[Glunn11]

Sloto'Cash/DNC Not Switching

Just got this from Sloto:

It is with great regret that we have to inform you that as from 7th August 2011 our software provider, Rival Powered, will no longer allow new registrations from the United States.

Looks like it's just the Box24 group that's opting to switch right now. As KasinoKing suggested, it appears that Sloto will be able to carry on without additional US membership.

 

[KasinoKing]

Looks like it's just the Box24 group that's opting to switch right now. As KasinoKing suggested, it appears that Sloto will be able to carry on without additional US membership.

The mail I got also said this:

Following up on our previous email we are making some exciting changes in the next month, including our new live support that will be up and running plus we will have exciting news coming out soon.

I can't help wondering if they are planning to add a USA friendly casino on a different software... ?
We know that Rival can't / won't block this because Win Palace already have casinos on 3 different softwares.
Guess we'll just have to wait & see...

KK

 

[SlotsLover]

win palace 3 softwares?

KK,

Can you tell us which three softwares/casinos winpalace operates? I know mayflower is related and is topgame, but I wasn't aware of a third software (other than RTG and topgame).

Thanks

 

[KasinoKing]

KK,

Can you tell us which three softwares/casinos winpalace operates? I know mayflower is related and is topgame, but I wasn't aware of a third software (other than RTG and topgame).

Thanks

Golden Cherry - which is a Rival casino.

KK

 

[Papa-ya]

If, Black Diamond and others are changing back to Top Game, can we expect it to be under the same managment? Black Diamond was a good casino when it was Top Game and I would definately play there again, stopped when it went Rival, but am concerned if it will be turned over to some other managment that may not be credible?

Also would the casino change automatically or would a new download have to be made? I have found I am unable to download any Top Game casinos to my computer?

 

[Glunn11]

If, Black Diamond and others are changing back to Top Game, can we expect it to be under the same managment? Black Diamond was a good casino when it was Top Game and I would definately play there again, stopped when it went Rival, but am concerned if it will be turned over to some other managment that may not be credible?

Also would the casino change automatically or would a new download have to be made? I have found I am unable to download any Top Game casinos to my computer?

I don't know the answer to the management question, but yes, you'd need to download the new Top Game-powered software.

 

[Papa-ya]

Well that is to bad since I haven't been able to download any Top Game.

 

[SlotsLover]

Golden Cherry - which is a Rival casino.

KK

Thanks KK.

 

[kavaman]

Dont understand why some operators want to use topgame. Most of the casinos on topgame are rogue, and at best you get really long withdrawal times, and the software is not good at all.
I hope box24 group will be better, but their payout time on rival has gone downhill too. It used to be about a day, now sometimes close to a week.

kavaman

 

[Diane]

Dont understand why some operators want to use topgame. Most of the casinos on topgame are rogue, and at best you get really long withdrawal times, and the software is not good at all.
I hope box24 group will be better, but their payout time on rival has gone downhill too. It used to be about a day, now sometimes close to a week.

kavaman

I play Top Game at both Winward and Diamond VIP-- no significant problems in getting paid. Diamond VIP is faster than Winward, but still view both as very acceptable. Allows for a change of diet from the mostly RTG options for us USA players.

I cannot speak to any other TG casinos.

FWIW,

Diane

 

[kavaman]

https://www.casinomeister.com/forums/threads/has-anyone-tried-diamondvip-casino.43796/

and https://www.casinomeister.com/forums/threads/winward-is-terrible.41919/

Thats just the tip of the iceberg. Both are quite rogue.

 

[Diane]

https://www.casinomeister.com/forums/threads/has-anyone-tried-diamondvip-casino.43796/

and https://www.casinomeister.com/forums/threads/winward-is-terrible.41919/

Thats just the tip of the iceberg. Both are quite rogue.

Thanks for the response ----- but I was an active participant in the first thread you show.

Nothing new has been provided that changes my mind from the first link you reference. I remain a satisfied customer of both. I am sorry others have had bad experiences.

Diane

 

[AudiManinBoro]

Is anybody else having problems logging into box24 since they changed? I received the new password but just get an error message when trying to log in. Add to this, their support email and all other email addresses bounce back immediatly, their live chat is offline and they have no telephone numbers currently. Its not making me feel comfortable about this casino at the moment

 

[KasinoKing]

Is anybody else having problems logging into box24 since they changed? I received the new password but just get an error message when trying to log in. Add to this, their support email and all other email addresses bounce back immediatly, their live chat is offline and they have no telephone numbers currently. Its not making me feel comfortable about this casino at the moment

The switch over to the new software happened literally just yesterday and there are bound to be many "teething problems".
In an ideal world everything would be perfect from day 1, but life ain't like that!
I would recommend that existing members steer clear for a few days until they have a chance to get these annoying bugs ironed out...

KK

 

[Smokeycasino]

yup,

Had log in failures too, so I sent an e-mail.


In the mean time can we discuss which slot of theirs has the best potential to hit big?

Or has a link to there games for reviewing.
Thanks

 

[slotplayer]

Golden Cherry - which is a Rival casino.

KK

Just in case it is not known, for the time being Golden Cherry is still allowing US.

Since Winward is mentioned in the thread, I might add that I've been playing Winward in fun mode (only) now and then. Not a huge selection of games like MG but a couple are ok. The lobby is decent and the games run smooth.

 

[SCOTTY00]

Problem with new software for SpartanSlots

I been a member of SpartanSlots for about 8 months and This change of software is not working for me. It worked on the first day but then I only get a blank screen when tring to make deposits see screen capture I have been working with bioth the spartanslots support and the Back Diamond support this is now the 5th day

 

[slotjunkie]

Can't even get in with the 4 new passwords they gave me to try to log in
So...not sure what is going on with this change. Seems it wouldn't be that difficult, but what do I know!

 

[ShayDrew]

I got an e-mail today from Box24 with my "new" password in it - don't like that doesn't feel very "secure" to me.....

Did anyone else get this?

 

[RUSTYROO]

I got an e-mail today from Box24 with my "new" password in it - don't like that doesn't feel very "secure" to me.....

Did anyone else get this?

I got my new password today too and i was also thinking just how secure it did NOT seem
I mean, to have your nickname AND your password all on the same email just seems stinky to me as it's all ready for the taking for someone to exploit.

 

[ShayDrew]

I got my new password today too and i was also thinking just how secure it did NOT seem
I mean, to have your nickname AND your password all on the same email just seems stinky to me as it's all ready for the taking for someone to exploit.

Exactly! Any chance they had of me giving them a crack has gone as don't trust that at all.......

 

[AffiliateWide]

Hi All

With regards to the email sent to our members, there is no financial information stored in our system so by sending
the Nickname and Password in the same email it does not put you at risk.

Also you can request a new password before you login to the casino which will be sent to the email address registered on file.

The security risk would be the same if 2 emails were sent to your account, once containing nickname and the other containing password
if your email account was hacked they would easily be able to locate this information.

Kind Regards

AffiliateWIDE Group of Casinos

 

[footdr]

Email didn't bother me because I was going to change the password after login But....... the password I was sent doesn't work.

 

[SCOTTY00]

They fixed it

I been a member of SpartanSlots for about 8 months and This change of software is not working for me. It worked on the first day but then I only get a blank screen when tring to make deposits see screen capture I have been working with bioth the spartanslots support and the Back Diamond support this is now the 5th day

I would like to report that my depsoit screen not has option to select from Thanks to SpartanSlots support

 

[mild2wild]

Can't login to any in this group

I was notified by Box 24 first and downloaded the new software and used the new pw they sent me to login, it worked for about a week and then I continually get "login failed". Spartans and Diamond have not allowed me to login at all and if I request password reset they tell me they are sending me an email with new pw but I have yet to receive any of those emails. It appears too fishy and risky at this point and the headache is not worth any more effort so I deleted all 3 casinos and sent emails to close my accounts immediately. The emails bounced back to me... Go figure...

 

[RUSTYROO]

I decided to give them the benefit of the doubt and download the new casinos last week and went to log in with the new password they gave me and sure enough it wouldn't work.

I triple checked the info I was putting in so now I think I just will leave it at that.

I couldn't be bothered jumping through hoops just to be able to log in and by what others are saying, it's hard to get help...so what if I had a bigger problem... No thanks, not worth the headache.

 

[RUSTYROO]

Okay so I was bored and decided to try again with this. I wish I hadn't. The door will be super-glued shut this time forever :sniper:



A chat operator will be with you shortly.
You are now chatting with 'Andy'
Andy: Welcome to Casino Support. How may I assist you today?
you: Hi. I got the email from when you switched over to topgame and downloaded the new casino and used the new password i was sent and it didnt work. Then i clicked the forgot password link and it says could not get info. Can you help please?
you: my username is ####
you: and email is#######
Andy: May I please have your account username (login) or email address?
you: ##### ####@#####
Andy: It is the blackdiamond casino account?
you: yes
Andy: According to our records you have other nick name for blackdiamond casino.
you: i am just going by what i was sent in the email
you: Dear Laura Please find below your username and new password to access your account on our new software. Simply visit our website blackdiamondcasino to download and install our new software and enter the details below: Nickname: #####
Andy: The username ##### is from your BOX24 account.
Andy: The username ##### is from your BOX24 account.
you: okay i remember. its ##### for blackdiamond, i dont know why you sent an email saying the wrong account name though
Andy: You can try in blackdiamond with the username ##### .
you: can you tell me if am still verified for withdrawals?
Andy: Sorry for inconveniences you can try with this username it should work.
Andy: Sorry for inconveniences you can try with this username it should work.
Andy: One moment please.
Andy: According to our system you don't have any withdrawal requests at the moment.
you: lol well that would be a bit hard as i havnt even been able to log in until now.
you: i just meant, could you tell me if my account is verified from the old casino and if the time came to withdrawal, would i need to send anything in again?
Andy: Is there anything else I can help you with?
Andy: Is there anything else I can help you with?
you: could you tell me if my account is verified from the old casino and if the time came to withdrawal, would i need to send anything in again?
Andy: Yes, please send one more time your security documents.
Andy: You must send those documents; 1. Fax-back form
Andy: 2. Copy of your photo ID
Andy: 3. Copy of recent utility bill
Andy: 4. Copy of credit card(s) used, front and back (you can cover the middle 8 numbers of the credit card, we only need to see first 4 and last 4)
you: do you still flush withdrawals also?
Andy: What do you mean sir?
you: i am a lady thanks and flushing withdrawals...you have not heard of this?
Andy: Yes we do flash withdrawals.
Andy: Let me check your account. One moment please.
Andy: Sorry Laura.
you: Thats okay. And how long do withdrawals to neteller take these days? It used to be max 48 hours, has that changed?
Andy: It takes from 3 up to 5 business days.
you: if it gets flushed, does it take less time?
Andy: Yes sure it takes less time.
you: less than 3 days?
You are not currently in a chat session.
You are not currently in a chat session.
You are not currently in a chat session.

It seems in the end he had finally had enough of me. What a waste of my night!

This chat transcript should be named 'A dummies guide to losing a customer'

 

[Playforfun]

Vegas casino online group were RTG switched to playtech and then back to RTG after the USA ban.

Black Diamond was originally a Top Game casino to start with, so this is a VERY interesting move.
I can't think of any other casino which switched software and then switched back again later...



I think not... but you never know
I guess it depends on what percentage of their player base is from the USA.

Regardless of whether people like Rival casinos or not, it is still very bad news for American players to lose yet another software option. Only a small handful left now and half of of the casinos still in the US are either dodgy or rogue...

KK