Casino Complaint BOVADA - Locking Jackpots, taking profit for themselves, cheating the players

Well, CL-Ed, I beat you to warning my readers (June 21, in all the advertising), but you beat me to posting a dedicated page about it. I just posted
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.


Thank you again for your work on this issue. Without your data, the world might never have known about the problem.
 
I just checked and Bovada appears to have quietly pulled all the Betsoft games with progressive jackpots. That's progress! Now let's see what happens from here....

When this is all over, I wonder whether Betsoft will:

(1) Admit fault but not apologize
(2) Admit fault *and* apologize
(3) Do neither

Should we start taking bets?
 
Thanks folks. If I knew how to make that message come up under your posts saying that I gave you thanks, I would do it!

Anyway today we decided to publish
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. This was based on a number of things detailed here including the jackpot irregularities, the stiffing of the player on the bitcoin site, and bowlingbob's post about their keno games in 2010 which I wasn't aware of before now (thanks bob). It certainly casts everything in a new light doesn't it.

To casino operators, all I can say is that I am hopeful that casinos that are running Betsoft games might actually step up to the plate and apply some pressure by dropping them until all these issues are proven to be fixed, and until the guy who is owed a million dollars is paid. Don't forget it could be your casino next that has to go through the public shame of not paying a progressive winner.


Just to correct you here its not a million dollars because the player was playing in mBTC. So he was in the .5 denomination and that equates to 500BTC with a value in the 300k range. Anyhow an interesting thing is that Betsoft has now added to the paytable of Glam Life to now reflect that the Jackpot cannot be won in any other bonus round. Of course this is after the fact that they are denying the player the jackpot based on this very rule that wasn't in the paytable when the player indeed hit the jackpot. Very sketchy.

As you can see below this screenshot differs from the one which Ed has on his casinolistings site.


glam.webp
 
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Good progress on this issue

Just wanted to give props to those involved in escalating this issue and getting the wheels of progress turning. For so long this seemed to be a blatantly ignored issue by the casino's and by BetSoft. Great work guys! Lets hope the Casino's do the right thing here during this moment of truth and opt for transparency & player fairness.
 
really wild how bovada is so quiet and sneaky about this.

Also incredibly surprised no regs from this forum have chimed in at all when they jump in on other casinos at the snap of a finger.

Strange.

Well I'm following along with a bag of popcorn. There wasnt much I could contribute to this thread other than notifying Ed about its existence.

With that said, I'm a bit surprised too at the lack interest. I still remember when someone started bashing iNetbet awhile back, it turned into quite the frenzied hate thread with tons of users pooring out their disatisfsction......Maybe Betsoft and
Bovada are boring or less familiar????
 
Shoot, when I checked yesterday and I saw (and posted) about Bovada removing the Betsoft games with progressive jackpots, I didn't notice whether they'd actually removed *all* Betsoft games at that time, or whether that came later after they removed the progressives only. Probably the former. Also, I decided to check yesterday on whether the progressive were removed, and saw that they were, but I don't know how early they actually removed them. CL-Ed, can you find out from your jackpot data when the progressives stopped increasing?

Also, Casino Listings shows that Bad Girl 25¢ at Bovada hit 1d 3h ago! The 5¢, 10¢, and $1 still haven't hit. The 25¢ jackpot was $153,803, compared to an average value at Slots.lv of $4086. Of course, with all the sketchy stuff going on, I wonder if anyone actually won it, or if the jackpot was just reset.

And what's with Betsoft's new wording on The Glam Life, "Jackpot cannot be won during any *other* bonus feature" (emphasis added). The word "other" there is weird. But of course, yeah, they're changing the rules after the fact.

Speaking of The Glam Life, has anyone else noticed that one of the symbols is an *old* mobile phone (before smartphones). Seems out of place in a slot with a theme of luxury. Even today I know a lot of kids are embarrassed at school if they don't have a smart phone. It's like the slot might as well show a 32", square, CRT TV.

Yeah, I was telling my wife just last night how odd it was that no one seems to care about this issue. Especially Bryan, I thought he'd be all over both Betsoft's and Bovada's case about this.
 
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Another thing: If that Bad Girl 25¢ jackpot did really just hit, then that wasn't fair to all the people who fed the meter for months but actually had no chance of winning. I'd told Bovada that they should refund the progressive contribution to the affected players. I hope they did that, and then just reset the meter.
 
When this started, we were told there was no issue, and that what was being seen was nothing more than natural variance. Later, we were told that in fact the problem had been known about all along, and had been under investigation for some time. This is the point at which things became seriously dodgy. It's pretty clear that they knew about this problem, but decided to cover it up so that they wouldn't have to pull the games and suffer a loss of revenue whilst the issue was investigated, identified, and fixed. Unfortunately, events caught up with them and now players have lost confidence in the integrity of the casinos offering the games, as well as the games themselves. I suspect Betsoft have been booted by the casinos, rather than having pulled the games themselves. Casinos probably realised that by continuing to offer games from a supplier where the evidence is overwhelming for some of these games to be faulty to the detriment of players they were risking their own business as well as that of the game supplier.

This is not the first time a game fault has been covered up, and it's been quite a fight to expose the issue and force the game providers and casinos to take action and compensate players. We also have a number of cases where it was no accident, but a deliberate intention to rip players off with cheating software, and this is where the real danger lies for casinos and game suppliers. Failing to act on a fault can lead to the impression that it was not a fault, but a deliberate scam that was operated for as long as they could keep it covered up and get away with it. This means that even when the fault is fixed, it can still take years to restore credibility in the casino or game supplier. How long did Ultimate Poker have to work at restoring trust after their cheating scandal was finally exposed after months of data gathering and analysis provided the necessary proof that it wasn't all down to bad luck in a fair game? Did the ever succeed?
 
Later, we were told that in fact the problem had been known about all along, and had been under investigation for some time.
Who told us that? That's the problem with passive voice, it's ambiguous. If you mean Bovada, they certainly didn't say what you allege that someone says.

vinylweatherman said:
It's pretty clear that they knew about this problem, but decided to cover it up so that they wouldn't have to pull the games and suffer a loss of revenue whilst the issue was investigated, identified, and fixed.
If you mean Bovada (because again, you didn't say), what you say is "pretty clear" is actually not clear at all. I think that they genuinely *thought* there was no problem, and only recently were they convinced by people like CL-Ed and me. I found out about the problem only on May 28, and wrote to my contact at Bovada less than a week ago.

vinylweatherman said:
Unfortunately, events caught up with them and now players have lost confidence in the integrity of the casinos offering the games, as well as the games themselves.
Really? There are, what, five or six people contributing to this thread? I think the overwhelming majority of players are blissfully unaware of the issue, and many of the rest simply don't care, especially if the problem is eventually fixed.
 
Betsoft has been pulled from Bovada!
No they haven't, and shame on me for assuming that this post was accurate, especially since it came from the same person who titled this thread "Bovada locking jackpots, taking profit for themselves."

Bovada has pulled only the games with progressive slots. I count nearly 50 Betsoft slots that are still live.
 
I'm playing Good Girl Bad Girl on Bovada as we speak

They only pulled it on their website games played via browser. I am playing GGBG and Greedy Goblin at this moment using the Bovada Casino app. Still available..
 
Who told us that? That's the problem with passive voice, it's ambiguous. If you mean Bovada, they certainly didn't say what you allege that someone says.

If you mean Bovada (because again, you didn't say), what you say is "pretty clear" is actually not clear at all. I think that they genuinely *thought* there was no problem, and only recently were they convinced by people like CL-Ed and me. I found out about the problem only on May 28, and wrote to my contact at Bovada less than a week ago.

Really? There are, what, five or six people contributing to this thread? I think the overwhelming majority of players are blissfully unaware of the issue, and many of the rest simply don't care, especially if the problem is eventually fixed.


This is what happens when those involved on the industry side decide to keep quiet rather than let customers know exactly what is going on.

I was also referring to Betsoft, rather than individual casinos that carried their games.

The majority of players are probably unaware, but they have Google to make them aware, and the sudden disappearance of the progressive games with no announcement will have more than the 6 contributors of this thread looking for an explanation, and the most obvious way of doing this is using a search engine. This will bring up this thread, along with similar discussions elsewhere.

Even if they didn't know, it should have been obvious from the data that there was very likely a problem with the games.
 
I heard back from an affiliate manager at Bovada. I presume I'm not able to share the details of what he told me, but in short, he basically said they've been actively investigating the issue for a while. I told them that their response has been completely inadequate. They should have confirmed the problem months ago and pulled the games in question, and now they should be giving much better public responses, including what actions they intend to take, along with timeframes. I'm not holding my breath.

Yes, I know the source of the problem is Betsoft, but Bovada is their customer, not us, so Bovada's the one that needs to put the screws to Betsoft, and they're apparently not doing so.

This is where I got the impression that this issue was known about and being investigated whilst players were being given the message that there was no problem with the games. So Bovada knew there was an issue worthy of investigation, yet they said nothing to players and let the broken games continue to offer unwinnable jackpots.

The "I presume I'm not able to share the details" is another reflection of the policy of silence rather than frank communication with customers when such issues occur.

I am pretty certain that without the pressure placed on Bovada and betsoft over this from data gatherers and maths that was getting harder to refute as time went on, nothing would have been done about this issue and players would have been getting ripped off for much longer trying to win the unwinnable.
 
jt2oux said:
They only pulled it on their website games played via browser. I am playing GGBG and Greedy Goblin at this moment using the Bovada Casino app. Still available.
What app? I don't see Greedy Goblins or other progressive Betsoft slots on my iOS mobile app.

I was also referring to Betsoft, rather than individual casinos that carried their games.
You said, "Later, we were told that in fact the problem had been known about all along, and had been under investigation for some time." Betsoft never said that. Bovada never said that. Nobody ever said that. In that post you quoted of me, I said that Bovada said they've known about the issue for "a while", NOT "all along" as you misquoted.

Both Bovada and Betsoft have plenty to answer for, but let's stop inventing ridiculous, fictional misdeeds, such as Bovada "keeping the money for themselves" and "they knew about the problem all along".

vinylweatherman said:
So Bovada knew there was an issue worthy of investigation, yet they said nothing to players and let the broken games continue to offer unwinnable jackpots.
No, no, no, no, no! Bovada didn't immediately *know* that they had broken games. It took some convincing. (In fact, they still might not be convinced, but at least they're taking action.) We all know that for every 1000 players that allege that a casino is cheating or has broken games, maybe one is actually correct. When I started reading this thread, and it opened with the ridiculous "Bovada keeping the profit for themselves," I was already half not listening. How many times a day do you think Bovada gets complaints that its games are rigged, and how many times has that *ever* turned out to be true before now? You can see how initially they'd be skeptical that anything was really wrong.

When I wrote to them, quite recently, I tried to present the issue in a very understandable way, much differently than it was initially presented here. Maybe that made a difference to them, and that's why the finally pulled the games, I don't know. Bottom line is, Bovada's had a great reputation for many years and it's a stretch to believe they would *knowingly* offer bad games, *especially* when the unwinnable jackpot levels are publicly posted where the whole world can see them. If that was a scam, it was a pretty stupid scam.
 
The Betting Partners affiliate program which represents Bovada and related casinos have known about this since February 28 this year. I wrote them a detailed email pointing out the numbers and errors discovered. I was told that it was being passed on to "the product team".

I followed up a few more times over the following month or so but got nowhere. I tried to give them the benefit of the doubt because I truly don't believe that it is the fault of any of the casinos. However there comes a point where you have to say enough is enough and draw a line. Now we get to see who does the right thing by their players and who doesn't.

I am pleased to see that Bovada has finally removed all the Betsoft progressive jackpot games from their website. If it was me I would remove all the rest too because we can hardly trust that they are fair games after all this, but its a start. I'd also like to know about the 25c Bad Girl jackpot at Bovada and whether it was won with or without an update to the game, or if the funds removed from the pot.

Anyway its a whole lot more than Betcoin have done for Jason, the guy who won the jackpot. They are instead playing the "we're just an intermediary, Betsoft controls the games, we can't do anything" card. And yet they continue to accept money from players on those games. That tells us all we need to know about Betcoin's operator.

If you're another operator reading this, you need to remove these games too. The problem is not confined to Bovada and Betcoin.
 
No they haven't, and shame on me for assuming that this post was accurate, especially since it came from the same person who titled this thread "Bovada locking jackpots, taking profit for themselves."

Bovada has pulled only the games with progressive slots. I count nearly 50 Betsoft slots that are still live.
My bad. I saw that the Jackpot games were gone and didn't check the other games carefully enough.

In any case, this is good news!
 
The Betting Partners affiliate program which represents Bovada and related casinos have known about this since February 28 this year. I wrote them a detailed email pointing out the numbers and errors discovered. I was told that it was being passed on to "the product team".
CL-Ed, I'm trying to get the chronology straight. On 14 Feb. you wrote on
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, "All our inquires to Betsoft were ignored. Bodog / Bovada more or less said 'its the luck of the draw' which is pretty much all they can say unless they want to admit that the jackpots are somehow controlled." That predates the 28 Feb. date you gave in this thread. Is the 28 Feb. date a mistake, or was that a second (or third or fourth) attempt to contact Bovada? Do you have records of when you first contacted Bovada and Betsoft about the jackpot issue?

In other news, I'm starting to worry that we're not headed to a real resolution -- Bovada might just keep the Betsoft progressives pulled forever, and say nothing about it. That's not a satisfactory conclusion, since it would mean we never got confirmation from Betsoft that slots were indeed horked (and then fixed), and we wouldn't know if the players who contributed to the jackpot got their contributions refunded. I wish Bovada were more forthcoming about all this. Even though they've (finally) pulled the slots in question, they could certainly be better at communicating.
 
Stiffed for jackpot by BetSoft

I am the player in question who was stiffed for the jackpot. Details of my complaint can be found here:

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Screenshots of my unpaid jackpot winning spin can be found here:

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I have attempted to contact BetSoft with no response. They did quietly update their pay table for "The Glam Life" to exempt free spins from winning the jackpot. This language was not in the pay table at the time of my spin as evidenced buy screenshots shown at the link above.

I have filed complaints with Curacao eGaming commission as well as with the Malta gaming authority where BetSoft is licensed through their exclusive provider Digital Software Limited with a class 4 Lic. No. MGA/CL4/752/2011. I would appreciate any feedback on how I can pursue this with BetSoft, or through legal channels in Malta to get them to pay up. Thank you for any help you can lend.
 
Hi Jason, and I'm sorry that Betsoft stiffed you. Unfortunately, Casinomeister considers the Curaçao eGaming license to be worthless, so I wouldn't expect any help from Curaçao eGaming. I'm not familiar with going through Malta rather than Curaçao eGaming through which Betsoft is licensed.

The three main sites that advocate for players are this one (Casinomeister), Ask Gamblers, and The Pogg. I'd pick one of those and ask if they'll advocate on your behalf. I suggest Casinomeister, because even if they can't recover your money, at least they might add Betsoft to the rogue software providers list, and might add some details to their Curaçao eGaming section where they're already rated 0 out of 5.
 
CL-Ed, I'm trying to get the chronology straight. On 14 Feb. you wrote on
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, "All our inquires to Betsoft were ignored. Bodog / Bovada more or less said 'its the luck of the draw' which is pretty much all they can say unless they want to admit that the jackpots are somehow controlled." That predates the 28 Feb. date you gave in this thread. Is the 28 Feb. date a mistake, or was that a second (or third or fourth) attempt to contact Bovada? Do you have records of when you first contacted Bovada and Betsoft about the jackpot issue?

Yes that is right, it was the 2nd or 3rd time I contacted them. Feb 28 was the start date of the most recent thread I found in my email when I searched the other day. It was also my most detailed email with lots of facts and figures.

I think I am right in saying that Jason has already been dismissed without help by AskGamblers.
 
An interesting thing I noticed today is that our tracker is showing that it appears that Bovada and Slots.lv have now pooled each of their their Betsoft jackpots into one amount that is the same at both casinos. While the games may not be playable at the moment (?) something is going on behind the scenes with these games.
 
An interesting thing I noticed today is that our tracker is showing that it appears that Bovada and Slots.lv have now pooled each of their their Betsoft jackpots into one amount that is the same at both casinos. While the games may not be playable at the moment (?) something is going on behind the scenes with these games.
Interesting.
It could also be of value checking
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from time to time, to see what happens there.
 
CL-Ed, how did you see the jackpots were pooled, when the affected games don't appear at Bovada? I thought your scraper had to make a bet to get the header info which includes the jackpot amount?
The jackpot is getting fetched by a normal POST-request.
No bet is needed to retrieve the values.
However, you need to load the game to get the correct cookies and POST-data to get that.
This could be obtained through the app or download casino, if the games are still available there.
 
Yes our tracker has to log in to a user account at the casino and then grabs a session cookie from Betsoft. Once we have that we can directly request the jackpot amount from Betsoft's server.

I think this tells us that the games aren't truly gone, just that you can't access them through Bovada's website as they have been removed from display.
 
Well, it's been over a week since Bovada pulled the Betsoft progressive jackpot slots. And still not a word out of them. I wonder whether there will ever be more news about the issue, or if this is the new normal.

This might be irrelevent since the Bovada rep was barely active anyway, but they recently lost their accredation here at CM (due to an unrelated issue)......However non-accred casinos are not required to have an active rep.

I too think they could save face with just one more response.
 
Yes, that's the thing, I think they'd be easily forgiven for unknowingly having bad software, but their handling of the matter has been very slow and communication nearly non-existent. I don't think "just one more response" would be sufficient to save face, though, unless that response is a definitive answer and resolution, and I don't think it would be. Until there's a definitive answer and resolution, they should be communicating *much* more regularly, and completely. They've really dropped the ball here. They could pick it back up any time, but they're not doing so.
 
NEWS FLASH: Bovada just sent its players an email message with a long list of games that will no longer be available. They're all Betsoft games, though Bovada didn't identify them as such. The message apologizes because Bovada knows that "a number of these games featured progressive jackpots that were very popular", but in fact the progressive games were not in the list. (e.g., Good Girl Bad Girl, The Glam Life) This appears to be a mistake, with Bovada listing the remaining games that were pulled after they initially pulled the progressive games on 6/24. I notified Bovada of the discrepancy. In its message, Bovada said they're looking for replacement games, and promised more details later in the week.

So, apparently Bovada couldn't work things out with Betsoft. That's a bummer, because Betsoft really had the very best slot games; they were visually stunning. That means everyone loses:

(1) Betsoft loses Bovada, which was probably its biggest client. And this is going to hurt their reputation. Accidentally having some bad games is one thing, but not communicating about it and not making a good-faith effort to fix them is quite another.

(2) Bovada loses because its players will be deprived of some of the funnest slots around. Players will play less, fewer new players will sign up.

(3) Bovada's players lose because they can't play the games they once enjoyed.

What was Betsoft thinking? We'll likely never know, because they've never deigned to comment on it.
 
NEWS FLASH: Bovada just sent its players an email message with a long list of games that will no longer be available. They're all Betsoft games, though Bovada didn't identify them as such. The message apologizes because Bovada knows that "a number of these games featured progressive jackpots that were very popular", but in fact the progressive games were not in the list. (e.g., Good Girl Bad Girl, The Glam Life) This appears to be a mistake, with Bovada listing the remaining games that were pulled after they initially pulled the progressive games on 6/24. I notified Bovada of the discrepancy. In its message, Bovada said they're looking for replacement games, and promised more details later in the week.

So, apparently Bovada couldn't work things out with Betsoft. That's a bummer, because Betsoft really had the very best slot games; they were visually stunning. That means everyone loses:

(1) Betsoft loses Bovada, which was probably its biggest client. And this is going to hurt their reputation. Accidentally having some bad games is one thing, but not communicating about it and not making a good-faith effort to fix them is quite another.

(2) Bovada loses because its players will be deprived of some of the funnest slots around. Players will play less, fewer new players will sign up.

(3) Bovada's players lose because they can't play the games they once enjoyed.

What was Betsoft thinking? We'll likely never know, because they've never deigned to comment on it.

Since the games were pulled rather than fixed, it opens the question of what has happened to all those player contributions that were fed into these "unwinnable" jackpots. Having pulled the games, these contributions have been removed from the possibility of being won by any player, so who has custody of this pool, Betsoft or Bovada?
 
I was wondering the same thing. It's a question that Bovada and Betsoft should address. On 6/23, I told Bovada, "Once the problem is confirmed, you'll need to refund the progressive contributions made by the players to them and then reset the jackpot levels. I know that could be a tedious amount of data-mining, but I don't see another good solution. (If you make the jackpots suddenly winnable, then that robs all the people who contributed to the jackpot who had no chance of winning them.)"
 
I was wondering the same thing. It's a question that Bovada and Betsoft should address. On 6/23, I told Bovada, "Once the problem is confirmed, you'll need to refund the progressive contributions made by the players to them and then reset the jackpot levels. I know that could be a tedious amount of data-mining, but I don't see another good solution. (If you make the jackpots suddenly winnable, then that robs all the people who contributed to the jackpot who had no chance of winning them.)"

I recall a similar situation that lead to the same dilemma for a casino, and the same questioning from the player community about the contributions they had made. I believe they gave out the pool in the form of additional promotions rather than undertake the data mining necessary to calculate and refund the contributions made by each player. It was better than pocketing the lot, but still didn't please everyone, possibly because those who really invested into these slots would not get a fair return, whereas those who barely played them would be able to get back far more than they had put in.

They may decide to just sit tight and hope the issue goes away, which would probably be a serious error of judgement on their part, but is the option Betsoft seems to have chosen.
 
NEWS FLASH: Bovada just emailed its players, announcing that they're increasing the progressive jackpots on the games they're keeping by $1.25 (which, according to my math, pretty much matches the amount of the progressive contributions to the Betsoft jackpots that were removed). Ramifications:

First, it's possible that Betsoft was the one who collected the progressive jackpot contributions, and didn't refund them to Bovada. IF that's the case, then Bovada is funding the jackpot rollover out of their own pocket, which is commendable. But I'm sure we'll never know whether this is true or not.

Second, although this technically makes players whole by making sure that the contributions get returned to the players in the form of jackpot wins, it doesn't seem like the best solution, because those players who fed the earlier jackpots seemingly had no chance of winning while they did so. So it seems like the best solution would have been to refund those contributions to the players. It's possible that data wasn't available to mine, though, but again, we'll likely never know whether that's true or not.

For that matter, Bovada has never confirmed that the Betsoft progressives were horked in the first place.

Bovada's email message is
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, at the bottom of the page.
 
Strange answer

Just a question. Following this thread the rep from Bovada stated " Our Random Number Generator (RNG), has been fully certified, and ensures all of our games are completely random". Which struck me of kind of odd. Correct me if I'am wrong, but Betsoft games are browser/flash based and would not be tied to Bovada as all data would be going through the central server of Betsoft. If you play a Betsoft game you can check the server just as those checked NET ENT games to make sure they were off the correct server, and as we learned some were not. Just my 2 cents
 
Bovada's earlier answer about their "certified RNG" was likely a form letter. Imagine how many times a day they get accused of having rigged games just because someone loses. Early on they probably wrote a generic reply to cover those situations, back when they had only RTG games and not any Betsoft. But if Betsoft was the one controlling the Betsoft games (which I think is the case), then yeah, Bovada's answer didn't make sense. For that matter, there's still so much that Bovada hasn't explained, starting with confirmation that the Betsoft progressives were actually screwed up (and continuing with whether Betsoft provided the $ for the recent jackpot rollovers, whether someone really won that Betsoft progressive that looked like it hit on Casino Listings recently, whether it was possible to data-mine to find player contributions to the Betsoft progressives and if so why they didn't refund those contributions rather than rolling the contributions over into new jackpots).
 
It must have been a form letter as you stated, or it would not make sense. But there are a lot of sights that still offer their games, we are talking top accredited sites at that. I really cant handle the graphics, drives me crazy. But for the person that won the Jackpot, if he is based in Europe, then it should be no problem. As Betsoft is registered in Malta a European member state, you can even use your own solicitor to file from your home country. One advantage of Europe - not many mind you
 
The changes has been made now to Bovada and Slots.lv as they stated in the email.

However, for some reason they synced the jackpots between them.
Before it was different values on the Jackpots, now however, they are the same.
 
Pretty sure the slot Diggin' Deep is cheating at Bovada. 100s of spins through it and never once saw a single gold bar of which you need 3 to get into the bonus. I know it can be a rare bonus but my gosh to never see just one. You can see them in the reels as they are spinning like they are there but not even a god damn single one ever landed. Not going to keep dumping my real money into it when its cheating or broken.
 

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