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Casino Complaint BOVADA - Locking Jackpots, taking profit for themselves, cheating the players

Discussion in 'Casino Complaints - Non-Bonus Issues' started by RolfMoister, Dec 28, 2015.

    Dec 28, 2015
  1. RolfMoister

    RolfMoister Full Member

    Occupation:
    Cars
    Location:
    U,S AND THE A
    Hello.

    This is a complaint regarding the casino sites Bovada.lv.
    I have contacted their rep, we continued to talk over email and after looking into this issue they see nothing wrong.

    Here's an easier overview:

    Here is the latest answer from Bovada:
    They deny that this is happening and they are going with the standard reply "Anything is possible since it's random".
    If I may use a bad example, this is as if red would be turning up on roulette, every spin since they opened the casino, and they say "Nothing wrong here, it is possible since it's random".
    Yes, it is possible but not for such a big sample size as we have thanks to that website, we've got more than a year of data.

    If I can't make them open their eyes and realize it's misconfigured, at least I hope some players see this warning message and don't play there.

    Thank you,

    RolfMoister
     
    2 people like this.
  2. Dec 29, 2015
  3. Sjodin525

    Sjodin525 Dormant account

    Occupation:
    private
    Location:
    America
    I have played at Bovada and also noticed the HUGE difference between the jackpots on good girl bad girl, and had been always wondering about what's up with that.

    Hopefully we can get some REAL answers soon.

    Also this is suspicious, but the link they gave you for their "certified game results" is broken
     
  4. Dec 29, 2015
  5. RolfMoister

    RolfMoister Full Member

    Occupation:
    Cars
    Location:
    U,S AND THE A
    Yes, that's true, link is broken as well.

    I'm expecting a serious pardon from their side since they claim they have looked into it and everything is alright, when it's not.
    It seems like they are not taking this complain seriously.

    This jackpot is won 2-5 times a day, however, on these locked ones, NO ONE has won over a year.
    This is not strange according to them.

    I've asked them for information regarding if anyone has ever won the locked ones, still no answer on that.

    How can they know that it's configured correctly if no one has ever won them when they should be won quite frequently?
     
  6. Dec 29, 2015
  7. dougmanct

    dougmanct Experienced Member

    Occupation:
    software development
    Location:
    United States
    At the Copa needs to be specifically addressed. I do not believe it is possible to ever hit the jackpot on this game and would challenge Bovada to identify specifically a time when it has actually been won.
     
  8. Dec 29, 2015
  9. RolfMoister

    RolfMoister Full Member

    Occupation:
    Cars
    Location:
    U,S AND THE A
    Thank you!
    Finally people who have seen the same strange behaviour in the game!
     
  10. Dec 29, 2015
  11. bonustreak

    bonustreak Senior Member webmeister

    Occupation:
    webmaster
    Location:
    Home Office
    This is NOT good & I have to admit very strange! I hope a rep can come clear this up ASAP
     
  12. Dec 29, 2015
  13. RolfMoister

    RolfMoister Full Member

    Occupation:
    Cars
    Location:
    U,S AND THE A
    Due to the fact that Bovada claimed: "Our slots games work exactly the same way as with a land based casino. Our Random Number Generator (RNG), has been fully certified, and ensures all of our games are completely random. As a result, there is no guarantee of when or how often a jackpot might hit.".
    I'm starting to doubt how FULLY CERTIFIED their license really is.

    How is it possible that a fully certified RNG is having these obvious problems.

    Bovada, any response to this?
     
  14. Dec 30, 2015
  15. Sjodin525

    Sjodin525 Dormant account

    Occupation:
    private
    Location:
    America
    Perhaps you should ask them again for a functional link to their certification files?
     
  16. Jan 4, 2016
  17. RolfMoister

    RolfMoister Full Member

    Occupation:
    Cars
    Location:
    U,S AND THE A
    Some more info:

    I've gathered some data from other sites using Betsoft.

    Some of them have been locked as well.

    It might be that Bovada is running these Betsoft slots without actually knowing themselves that it is locked.

    In any case, even if they are not knowing that it's misconfigured, their "investigation" should not have returned all green lights.

    Presumably it is Betsoft releasing the slots misconfigured on occasion (since not all of them are locked).

    So, this is not a case uniquely happening on Bovada, but it is in their obligation to make sure this gets solved.

    Bovada, now you have something more to go on.
     
  18. Jan 7, 2016
  19. jt2oux

    jt2oux Newbie member

    Occupation:
    IT consultant
    Location:
    Denver, Colorado
    Slot jackpot configuration - locks

    I was actually coming here to post this same concern @ bovada when I found this post. After reading Bovada's reply to the inquiry I am a bit concerned because it is an obvious decision made by bovado to either lock these specific jackpots at certain limits or decrease the odds in hitting specific jackpots so that the jackpot sizes gets to draw attention and therefore more players.

    The fact they are claiming this is random odds of a casino is bogus. Here is my analysis of situation. With Good Girl Bad Girl as my favorite slot, I've joined 3 casino's specifically for having that slot game in inventory. My observations:

    Bovada: All 'Good' jackpots are very winable and frequently are won. The only 'Bad' jackpots winable are at the .02 cent and .50 cent wagers. The remaining jackpots are clearly locked. I personally have a few thousand spins on the money wheel at the .10 cent level, hitting all payouts execpt for jackpot.

    Slots.LV: All 'Good' and 'Bad' jackpots at every wager level are winable. I've personaly won every single jackpot from .02-$1 wager at this site for both good and bad. I'm currently listed on their recent winners page for this slot. (Michael G, CO $46k win).

    DrakeCasiono.eu: Drake has all jackpots locked at all betting levels. I've never hit once not does it appear as if anyone every has.


    In my opinion This clearly shows that these games are highly configurable as far as manipulating jackpot probability down to specific wager levels and is left up to the Casino itself on how it wants to tweak/lock these games.

    I've accepted this as a fact assuming it was done to generate large jackpots in order to accumulate to 'Life changing Sized Jackpots' which is understandable and exciting. But after hearing the Bovada Reps response that this is just unplanned casino style odds is a bunch of bull. This concerns me and will definately affect my decision of future play at bovada. Don't get me wrong, I believe they are likely one of the more reputable sites serving US players. I've always had a good experience with them during withdrawls, etc. But this does throw up a red flag for certain.

    Thanks for everyone's feedback on this topic. Its nice to see that I was not alone on these observations.

    jt2oux
     
  20. Jan 7, 2016
  21. jt2oux

    jt2oux Newbie member

    Occupation:
    IT consultant
    Location:
    Denver, Colorado
    Slot game takes orders from the casino's RNG



    My understanding is that the slot game itself is not configured but rather just accepts input from a RNG so the slot game acts as more of a slave to the RNG by computing win sequences and payouts, etc. This tells me there is something fishy with the way their RNG is configured with those specific jackpot levels. Someone at some level at Bovada (or Drakecasino for that matter) knows exactly what is going on. Too bad your inquiry got such a piss poor scripted response from Bovada. The Rep is clearly a puppet here.
     
  22. Jan 7, 2016
  23. RolfMoister

    RolfMoister Full Member

    Occupation:
    Cars
    Location:
    U,S AND THE A
    Is this a reason for the Casino to be put on the rogue list?
    I feel that as long as they keep cheating the players it shouldn't be white listed.

    Bovada, you should at least come with a response soon, you have been notified about this thread and we know you read it.

    Reinvestigate this properly and everything should be fine.
     
  24. Jan 8, 2016
  25. Sjodin525

    Sjodin525 Dormant account

    Occupation:
    private
    Location:
    America
    No, because it's Bovada.

    Bovada is the definition, the height, and the model of trustworthy casinos in USA.

    Give them a chance to fix this issue to your satisfaction.
     
  26. Jan 8, 2016
  27. RolfMoister

    RolfMoister Full Member

    Occupation:
    Cars
    Location:
    U,S AND THE A
    Yes, you are right.
    Ok, let's see how this is continuing.
     
  28. Jan 28, 2016
  29. Sjodin525

    Sjodin525 Dormant account

    Occupation:
    private
    Location:
    America
    any updates regarding the situation?
     
  30. Jan 29, 2016
  31. RolfMoister

    RolfMoister Full Member

    Occupation:
    Cars
    Location:
    U,S AND THE A
    Nothing, just complete silence.
    I can't understand how this obvious fault is just being accepted.
    People can't win, and there's proof of it, still nothing is happening.

    I don't know what else to do than to present the evidence to the community, and if they keep on playing there, then I guess it's up to them.
     
  32. Feb 12, 2016
  33. johnnyvegass16

    johnnyvegass16 Newbie member

    Occupation:
    sales
    Location:
    Ohio
    Wow this is disturbing. Question for you USA players, is there a thread here anywhere that shows something like your top 3 casinos you like to play at being a USA resident? Greatly appreciated, if not I would like to hear from the few usa players on this thread.
     
  34. Feb 13, 2016
  35. RolfMoister

    RolfMoister Full Member

    Occupation:
    Cars
    Location:
    U,S AND THE A
    ATTENTION!
    Bovada has now locked ALL jackpots on Good Girl vs Bad Girl.
    No one can win.

    You can see the trend here: You must register/login in order to see the link.
    for about 1.5 days ago they put the lock in.

    So, I'm officially warning anyone to play any game at Bovada at this point.
     

    Attached Files:

  36. Feb 14, 2016
  37. EbeeDog

    EbeeDog Senior Member MM

    Occupation:
    Retired
    Location:
    Akron OH
    Hi Johnny,

    Our choices are limited here in the states but Club World Group and Jackpot Capital Group are my favorites. Go ahead and research them on here - look for problems/complaints and you will find very few.

    Also, keep an eye on 3Dice. They seem to be having a few problems at the moment, but when I played there, it was a blast. If they get their problems straightened out, they're worth a shot. (Plus, they paid me in cash. That's right- certified letter with crisp, clean C-notes!)

    Again, use the search at the top of the forum page to do a little checking on all of the above - don't take my word for it.

    Hope that helps. GL
     
    1 person likes this.
  38. Feb 16, 2016
  39. Sjodin525

    Sjodin525 Dormant account

    Occupation:
    private
    Location:
    America
    [​IMG]

    Lol the jackpot is up to $2000 now
     

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