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Bonus terms complaint

Discussion in 'Online Casino Bonuses' started by Paimonah, Jun 17, 2017.

    Jun 17, 2017
  1. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    I think this is a really BAD bonus there at Royal Panda!!!


    Today i had a 200% bonus and i have the TRAP now!

    If the bonus is sticky and you MUST play with your own funds, why they have another bonus rules for "max bet per spin" (and not all games are allowed to play with max bet per spin) and so on?
    You can play only with your own cash for the playthrough from the bonus????

    Own money BUT RULES??? I think i must laughing.

    Why the casino is accredited? I don't understand this, sry!
     
  2. Jun 17, 2017
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Clear rules, if your not keen on them, simply play elsewhere.

    If only casinos would give us 200% with no wagering or rules eh...one day maybe :rolleyes:

    I got this offer also today, nowt against the casino but not over keen on bonus rules etc so probably won't take the offer.

    The main reason being just to be clear is that I have a very limited "playing pot" for casino deposits so If I dip into bonus funds and then hit BIG, I cannot simply keen depositing until the wager is cleared, even if the balance was big enough to ensure a "No Lose Gamble" otherwise I'd have grabbed this with both hands as 200% offers are as rare as rocking horse shite these days!
     
  4. Jun 17, 2017
  5. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    Bonus rules = Ok
    Max bet with Bonus = Ok too

    ... but NOT if i can only play with my OWN money. Than i don't like rules.

    And i don't know about SUCH rules into another online casinos.


    For me is: I'll never make a deposit again at Royal Panda!
     
  6. Jun 17, 2017
  7. geordiecolin

    geordiecolin Sells powdered water in the Gobi CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    I understand your position Jon. I also understand the other fella to a point. I view Panda as being one of the casino's that I am loyal too. As such I am prepared to lose there so much more than if it was a random casino where I may never deposit again.
     
  8. Jun 17, 2017
  9. Gonzo

    Gonzo Abusive troll

    Occupation:
    own company
    Location:
    Sweden
    This casino is one of the best, when it comes to pay!! They paid me my 12k without any problem and after the wd was approved the money was on my acount day after. Also the pendingtime is good!! not 24-48 hours. The maybe should add lile many casinos. Setting there u can set losslimit and sessionlimit and if they wont to be the best delete tje reverce whidrawal option
     
  10. Jun 17, 2017
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I wish any casino would pay me 12K, no slotting involved, not one single spin, just pay me 12K, Not asking much!
     
  12. Jun 18, 2017
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Its not as bad as it seems, If your skint than your in the shit house but the wager all depends on how much it is, being acreedited goes by a factor of things, and you will not find to many complaints from this site
     
  14. Jun 21, 2017
  15. Melvin - Panda

    Melvin - Panda Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi Paimonah,

    Just to clarify. You indeed meet wager requirements only while playing with your own money, but know that while doing so there are NO restrictions at all. no Maxbet, no withdrawal restrictions.

    Only once you dip into your bonus balance, these rules apply.

    Basically I'm convinced that our bonus system should be your preferred choice if you don't mind playing with your own cash. It's a nice extra, without any terms or tricks to try and keep your cash balance.
     
  16. Jun 21, 2017
  17. Paimonah

    Paimonah Experienced Member PABnoaccred

    Occupation:
    ask me
    Location:
    Ger
    Hi!

    For me it makes no sense this bonus-rule, sry.

    I had the 200% Bonus because i have make a deposit.
    But i have lost my own money and to playthrough the bonus the customer must make re-deposit and again re-deposit if the playthrough is ready.
    And i think 1x make a deposit to have a bonus offer is enough.
    For me is not a problem if i have lost (own cash & bonus), that's a game ;-) .... But now i have more than 300,00€ only bonus money in my account and for the playthrough i must pay AGAIN??

    No, if i want to play only with my own money without a bonus than i don't like SUCH a bonus rule to pay more and more and more ... only for the playthrough!


    Bonus with 30-40x playthrough only bonus, max bet with 5,00€ per spin: All no problem - But for 1 Bonus i like to pay only 1 time ... not more!!!

    Sry
     
  18. Jun 21, 2017
  19. judgenico

    judgenico Experienced Member MM

    Occupation:
    postal worker
    Location:
    norfolk
    i started a similar thread the other day there were some interesting comments made by players hitting big once playing with bonus money then having the dilema of redepositing several times chasing the chance of withdrawing that win,live chat tried to tell me their players were generally positive about the bonus structure i beg to differ
     
  20. Jun 21, 2017
  21. adamtheaddict

    adamtheaddict Meister Member

    Occupation:
    fruits
    Location:
    Kent
    Its not so bad. If using a bonus there id personally depo less than i would without one. Factoring inn the potential wr against my bank acccount holdings and by depo less hopefully clearing a chunk of the wr before dipping into bonus funds with a bit of luck.
    I THINK u have like 30 days b4 the bonus funds expire, and when playing with them its a chance to consider betting slightly more than you would normally, i dont mind it as i mostly play, always play high varience and one decent hit on slightly higher stakes and id be buzzin like a dirty dozen knowing i can depo playing doa for a fair while at any convenient time i choose over the weeks, with a mathmatical ceartinty of not coming out behind, but a chance of coming out at least evens or possibly ahead huge.
    Who knows, 1extra depo could last a while and boom u complete the remaining wr.

    While i kinda prefer cash locked with bonus and wr counts with all funds, i feel that say at v&j where wagering only begins at once u dip into the bonus funds, and at 40x wr and not 35x, then that is a steep climb to overcome as ur balance is smaller once wr begins where at say rp you could have smashed half the wr with the initial deposit anyway, While at both u can wd without dipping into bonus funds.
    But again, tailored requirements that suit different people.
     
  22. Jun 21, 2017
  23. stokes

    stokes Experienced Greenhorn

    Occupation:
    Sorcerer
    Location:
    Springfield
    How about redepositing 350 USD hoping to convert the 1200 USD bonus to cash then realizing the max bet was breached so RP pocketing the depo and redepo (450 USD)? :eek:

    https://www.casinomeister.com/forums/casino-complaints-non-bonus-issues/71458-winnings-deposits-confiscated-due-max-bet-breach-royal-panda.html
     
  24. Jun 21, 2017
  25. judgenico

    judgenico Experienced Member MM

    Occupation:
    postal worker
    Location:
    norfolk
  26. Jun 21, 2017
  27. adamtheaddict

    adamtheaddict Meister Member

    Occupation:
    fruits
    Location:
    Kent
    That deffo sucks huge gonads.
    One could argue that a system to stop the max betting during wr should be in place as like u say u are spending more money than the initial depo despite not knowing each depo is going down the drain (if they do , as u pointed out, keep the deposits)
     
  28. Jun 21, 2017
  29. chris87

    chris87 Senior Member

    Occupation:
    Run a bar
    Location:
    UK
    Agreed, this has been said many times for all casinos, not just RP, but I'm not sure any have. I wonder why?? (Cough)

    Just goes to sure you have to be careful to read all the terms and get clarity from Customer Service if you're not sure. I got caught out and lost over £2k of winnings in my early days of slotting as I didn't read the terms and bet over the max. Never again (hopefully!)

    Chris
     
  30. Jun 21, 2017
  31. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    In all due respect it does not matter how the bonus works, you will not find many (if any) that has NOT got a max cap on how much you can bet.

    Main thing with any bonus, check the max bet rule and allowed games and you shouldn't go far wrong.
    Another rule I have seen sites adding is the use of ewallets, if allowed to use than normally the max bet is set at a lower amount
     
  32. Jun 21, 2017
  33. adamtheaddict

    adamtheaddict Meister Member

    Occupation:
    fruits
    Location:
    Kent
    Of course , whole heartidly agree spintee.
    I just think that, if u have overbet during bonus play.. but have a huge wager to go which could require a lot of deposits it could get a person into a financial problem and cause a lot of mental stress. fair enough u mess up and its ur fault u lose the deposit and bonus with any potential winnings. But to be allowed to deposit and not be alerted to the fact your future deposits (for some people will be a lot), are just donations, is a bit cruel.
    Im sure similar has been said in the page linked by stokes and im just being a parrot, but it certainly made me frown.
     
  34. Jun 21, 2017
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Most certainly and I took a quick butchers at stoke's link, if the case was he had broke the rules yet was allowed to keep depositing knowing he would not receive any winnings that that situation is a bad one. Unsure if he received any deposits back but if he did not than I think its wrong, yes read the rules but at the same time the casino's should have measures in place to stop this.

    If I remember right and it could of been that thread, there was something like that bought up before and they changed the rules after.
     
  36. Jun 21, 2017
  37. adamtheaddict

    adamtheaddict Meister Member

    Occupation:
    fruits
    Location:
    Kent
    Yeah i guess i should not put the boot in to a overall respected casino without knowing if the rule has been updated yet. Thats a bit unfair of me as well.
     
  38. Jun 21, 2017
  39. stokes

    stokes Experienced Greenhorn

    Occupation:
    Sorcerer
    Location:
    Springfield
    RP reasoning was that I could have kept the winnings any of my later deposit if I had it over the bonus.
    So I had 1200 USD bonus. If I had 1500 USD after completing the WR I could have kept the surplus (300 USD).

    I think they should have recredited my deposits which was only made to clear the wagering (350 USD) at least even if the bonus money was confiscated.
     

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