Mousey
Ueber Meister Mouse
- Joined
- Sep 12, 2004
- Location
- Up$hitCreek
For those who may have missed it, this is from Max's warning post HERE
OK... I'm pissed off now. I've had it!
Bonus 'abusers' equated with fraudsters is a crock of bull. The casinos know it, we know it, Casinomeister knows it -- especially when the player abides by the casinos WR and T&C. Pay the player, then casinos can cut them off from bonuses or lock them out. This after the fact crap is just that -- crap!
I'm still not happy with this 'blacklist' idea. Fraudsters, yes. Bonus 'abusers'? No! A player who plays by the casinos rules is not an abuser. And if a player is on that list... why do casinos give them bonuses??
Sorry for the outburst... I'm so mad I'm sputtering ....
Unfortunately I've recently been alerted to more of the same:
Quote:
We contribute to and make use of a shared industry database of promotion abusers and fraudsters. Individuals known from this database will not be eligible for any promotional offers and the casino reserves the right to lock their account and refuse access to the casino.
Again, this appears to be a standard term among Microgaming casinos and they are in fact using this to deny players their winnings.
In a recent case a player had received two bonuses, had played fairly, met all the terms and requested a withdrawal. As a "standard procedure" the casino finance people ran the player's name through their "bonus abuse" blacklist. Turns out the player was listed and the casino then used this as their only reason for denying the player's winnings, all in accordance with their Terms & Conditions.
If this "bonus abuser" blacklist was being used to decline deposits that would be a lot more understandable. After all, they'd be filtering players based on their past bonus usage and that, of course, would be their full right. One might not like it but if they did it up front and universally then at least it would be fair.
As it is, using the blacklist solely to weed out prospective withdrawals, means the player is at full risk and the casino is simply using the system to pad the bottom line with monies from players who might be on the blacklist but lost their money instead of winning. I am yet to hear of a case where a player lost, the casino discovered they were on the blacklist and then refunded the player's deposits.
It's how they are using this blacklist that is the problem here. Either apply it to everyone at the time of deposit or get rid of it. Applying it only to winners is highly suspect.
OK... I'm pissed off now. I've had it!
Bonus 'abusers' equated with fraudsters is a crock of bull. The casinos know it, we know it, Casinomeister knows it -- especially when the player abides by the casinos WR and T&C. Pay the player, then casinos can cut them off from bonuses or lock them out. This after the fact crap is just that -- crap!
I'm still not happy with this 'blacklist' idea. Fraudsters, yes. Bonus 'abusers'? No! A player who plays by the casinos rules is not an abuser. And if a player is on that list... why do casinos give them bonuses??
Sorry for the outburst... I'm so mad I'm sputtering ....